View
52
Download
1
Category
Preview:
Citation preview
LavaCon 2015 Proposal
Don't Puzzle Your Customers;
Draw Them a Personalized Picture
Mark Poston
Senior Technical Consultant
Pieces of the puzzle
• What you may already have
– Web CMS
– CRM (for example Salesforce.com)
– DITA CCMS
– Learning Management System
– Entitlement Servers
• But how does your DITA content serve all of
these different platform whilst also ensuring
that customers are getting exactly what they
need?
Find the missing pieces
• Discover what the missing pieces are and
how they fit together
Recommended