Rightpoint 2015 Shell Deck and Master Slides
SharePoint IntranetFeaturing THE PSI Customer Success Story
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IntroductionsMary WyderskiVice President of ITPSIJohn PurnellSr.
Project ManagerRightpoint
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AgendaBackground / Overview Our SolutionBusiness ChallengesUser
Engagement to Remove BarriersOpen Q & A3
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Overview of PSI4
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Overview of PSIProfessional Service Industries, Inc. (PSI) is an
industry-leading engineering, site design and construction
consulting and testing firm with over 120 years of experience Over
2,300 employees in 85 offices nationwide5
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6Staying the CourseEngaging users to stay on scope and on
budget.
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Setting the Stage7PSI had an antiquated, custom developed
Intranet site called PIER. It was to difficult to maintain or use,
so employees invented various workaroundsExample: Since users
couldnt search to find documents, department admins would put links
to files in Word documents and users would use Word instead of
PIERExample: Since new hires couldnt find anything on PIER, other
employees would send them old outdated copies of forms causing
confusion and rework
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Barriers to SuccessSome of the items that were barriers to an on
scope, on budget, and on time delivery:User
DissatisfactionCompeting RequirementsMultiple DepartmentsLegacy
/Individualized knowledge8
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Our SolutionImplement a cloud-based engaging, modern Intranet to
replace PIERImprove employee efficiency and foster collaboration
within the organizationEffective user engagement to promote
adoption throughout the organization9
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User Engagement: RequirementsCapture Company CulturePSI and
Hi-techUser Feedback:Visioning SessionsRequirement
Prioritization10
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11User Engagement: Creative DesignFresh and ModernEngagingEasy
to Use
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12Preparing for Take-off
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User Adoption: Change ManagementKey to Successful User
AdoptionCommunication PlanRollout PlanTraining13
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User Adoption: Internal MarketingTown Hall SessionsInternal
Marketing / Awards:Site Naming Competition14
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Site Launch Success!User DrivenUser TestedUser Adopted!15
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Q&A
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