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Extend IBM Connections
to a Social Intranet with
Internal Communications,
Employee Relations and
Custom Applications
Eva MartínezLapp Holding AG
Felix BinsackTIMETOACT GROUP
Extend IBM Connections to a Social Intranet with Internal Communications, Employee Relations and Custom Applications
Eva Martínez is responsible for Human Resources for Global Executives and International Assignments at Lapp Group, a 3,200 employee manufacturing organisation. She analysed requirements for the new Intranet, secured management support, managed the implementation, customization and the worldwide rollout of IBM Connections throughout the Lapp Group.
Our Intranet before IBM Connections
Why Change our existing Intranet? Bridging Regions
Bridging Projects
Bridging Generations
Bridging Departments
Peer-to-Peer Collaboration
Peer-to-Peer Collaboration
Peer-to-Peer Collaboration
LappNet –Integrating Top-Down Communication and Peer-to-Peer Collaboration
“XCC revolutionized our Intranet entirely! Now, relevant content can be populated completely intuitive within seconds and is globally accessible. It is a real innovation.”
Extend IBM Connections to a Social Intranet with Internal Communications, Employee Relations and Custom Applications
Felix BinsackIBM ChampionFounder & CIO TIMETOACT GROUPInventor and Product Manager XCC Im Mediapark 2, 50670 Cologne, Germany+49 221 [email protected]
Knowledge Workers…
Work out loud, share public if they can
Develop ideas and exchange opinions
Work in multiple communities
Use most apps incl. activities
Organize their work with IBM Connections
Knowledge Workers love IBM Connections, but what about all the other employees…?
Knowledge Workers love IBM Connections, but…Knowledge Workers are only a small minority in most companies.
Knowledge Workers alone can not sustain a Social Intranet.
Without a broad lobby Social Intranet projects have not enough weight and are often delayed.
How can we gain more supporters for Social Intranet projects ?
Let’s look at the traditional Owners of the Intranet: Internal Communications
Internal Communications…
Top Down / 1:n Communication
Approved Content / Binding Directives
Communication of Mgn. Ideas and Opinions
Important Information stays on Top
Pixel Perfect Layout
Has lot of valuable content.Could win a lot of insight with IBM Connections.
How do you integrate Internal Communications and Collaboration ?
Internal Communications Knowledge Worker
„Employees have to be aware of our priorities, strategy, values and important news. Everything important must be published on my platform. I do not care about social as long as employees do not use it as a propaganda platform. My content needs to look great.“
„I do not care about the constant self praise.I need Enterprise Social Software to get my work done and stay in touch with my peers. Social is great to develop ideas and exchange opinions. My content must be created fast and easy.“
Intranet Expectations differ…
Internal Communications and Collaboration / IT
Pretty and colorful
Functional and
integrated
Web Content Management
Top-Down Communication
Social Software
Peer-To-Peer Collaboration
Stagnating Rapidly Growing
Top Down / 1:n Communication Bottom Up / n:n Communication
Approved Content / Binding Directives Unofficial Content
Communication of Mgn. Ideas and Opinions Formation of Ideas and Opinions
Important Information stays on Top Popular Information stays on Top
Dedicated Authors with Intense Training User Generated Content (without Training)
Pixel Perfect Layout Form Follows Function
Set as default Homepage by Policy Set as default Homepage by Employee
"Management’s Intranet” ”Employee’s Intranet”
Peer-To-Peer Collaboration
Internal
Communi-
cations
The Antipodes
of any Intranet!
We evaluated Intranet strategies…
Focus on Internal Communications
Intranet Strategies
Know
Focus on Collaboration
Share
Side-By-Side Communication
and Collaboration
Know
Share
Enhance Communication
with Collaboration
See Appendix for a full overview of Intranet Strategies
IntegrateCommunication
into Collaboration
SPOTSingle Point of Truth
Different platforms for Communication and Collaboration cause• content
fragmentation, overlap, redundancy and inconsistency
• author & user confusion
• attention fragmentation
• governance problems.
With more than one platform there CAN NOT be a Single Point of Truth.
Separate Platforms for Communication and Collaboration Might Cause Schizophrenia for Authors and Users
PositioningXCC is an extension for IBM Connections.
XCC leverages and utilizes IBM Connections for authentication, authorization, content storage, content approval, search, notification etc.
XCC enhances IBM Connections with classic Web Content Management and Application Integration capabilities and thus integrates the two antipodes of an intranet, i.e. peer-to-peer collaboration with internal (top-down) communications.
Intranet Requirements
Know Share Do
Custom
Applications
Application
Integration
Social
Collaboration
Enterprise
Social Network
Internal
Communications
Web Content
Management
Intranet Requirements
Custom Applications
• Application Integration (Custom
Apps, Light Weight, Single Sign On)
• Application to Application
Communication
• Collaborative Editing
(Documents, Presentations, Tables)
• Document Management
• Forms, Lists, Workflow
Social Collaboration
• Activity Stream
(Follow / Subscription Management)
• Activities, Blogs, Bookmarks, Events,
Forums, Files, Ideation, Likes,
Comments, Polls, Surveys, Wikis
• Communities
• Popularity Measurement
• Profiles, Networks
Internal Communications
• Content (News, Events, Pages,
Files, Links etc.)
• Navigation
• Personalization
• Delegation
• Access Management
• Layout Management
Know Share Do
Digital Workplace
Know Share Do
Now, let‘s have a look at the„Big Picture...“
Intranet & Extranet Potential
Persona Knowledge Worker
Senior Manager
InternalCommuni-
cations
Community & Department
Manager
Common Staff & Traditional
Manager
Blue Collar Worker
Customers & Partners
Main Tools Enterprise Social Software (ESS)
Mail & Meetings Web Content Management
Mail & File Servers Mail & File Servers Anonymouslyaccessible Intranet
Mail & Extranet
Plus / Positive Shares often, works out loud
Has huge potential to influence culture
Create lot of valuable content
High potential to increase collaborative effectiveness and improve knowledge management
Increase understanding and loyalty
Engage with vendor early, build relationship
Minus / Negative Does not followInternal Communications
Is not authentic & visible to common employees
Sometimes detached from employees mood
Uses in-official communication for official information
Inefficient collaboration,knowledge lost
Uses Intranet too little
Uses Extranet too little
Expectation / Wish Better Adoption of the ESS Platform
Better Communication of Change, Culture, Priorities, Values
Improved feedback & insight in employees mood
Less complex publishing of official information
Integrated apps, management directive
Better Mobile Experience
Integrated information & collaboration
Common Problem Content and Attention FragmentationOverlapping, Redundant and Inconsistent Content
Confusion and Governance Problems
Intranet & Extranet with XCC
Persona Knowledge Worker
Senior Manager
InternalCommuni-
cations
Community & Department
Manager
Common Staff & Traditional
Manager
Blue Collar Worker
Customers & Partners
Main Tools
IBM Connections & XCCPlus / Positive Shares often,
works out loudInfluence company culture
Creates lot of valuable content
High potential to increase collaborative effectiveness and improve knowledge management
Increase understanding and loyalty
Engage with vendor early, build relationship
Expectation / Wish Better Adoption of the ESS Platform
Better Communication of Change, Culture, Priorities, Values
Improved feedback & insight in employees mood
Less complex publishing of official information
Integrated apps, management directive
Better Mobile Experience
Integrated information & collaboration
Social Intranet beyond Knowledge Workers
What's in it for me? Community Managers
Line of Business
Internal Communications
Customers & Partners
Mobile Users Anonymous Users
ApplicationDevelopers
Cloud Lovers
New Users
Average Users
IT Managers CFOs
XCC for the New UsersImproved Onboarding Experience with step by step guide, e.g.:
Welcome Introduction -> Message from the chairmen Video -> Motivation & trainingSocial Media Guidelines / Terms of Use AcceptanceMy Picture -> Upload your pictureMy Profile -> Edit your profileMy Suggestions -> Build your network, follow people and communitiesMy Preferences -> Set your Intranet preferencesIntranet Home -> Proceed to the Intranet homepage
See our Onboarding Wizard video http://youtu.be/Kc7qqVzQG9U
New Users
XCC for Internal CommunicationsWith XCC Internal Communications is made social, i.e. its content can be liked and commented (unless commenting is disabled)
Content publishing, liking and commenting is integrated into the Activity Stream and will be noticed by peers
Content maintenance can very effectively be delegated to Line of Business, this reducing work load for Internal Communications
Content masters can not only create and publish content but curate content too (i.e. publish blog entries from employees on landing pages / homepage)
Internal Communications
XCC for Line of BusinessWeb Content Management Systems are excellent for communication professionals, but too complex for part time users from Line of Business
IBM Connections is made for end users without training, i.e. it is very easy to use and thus “management compatible”
Create Landing Pages for each Business and Service Unit. Link all landing pages thru one or thru cascading navigations. Delegate maintenance to Line of Business managers and their assistants.
Business and Service Units can even have their own interpretation of the corporate style guide.
Line of Business
Intranet Homepage(personalized & targeted)
SU1
BU1 BU2
SU2
XCC for Community ManagersWith “XCC for Communities” Community Owners can completely customize the community landing without any HTML
Aggregate content from the community, sub-communities, external content and custom applications
Structure content, let community members and visitors notice important content at first sight
Visualize with complete layout control
Very easy, very fast, very flexible to use
See Video https://youtu.be/fPksMAuJ2SE
Community Managers
XCC for the Average UserImproved content quality, reduced content fragmentation, overlap, redundancy and inconsistency
Improved user experience, no need to choose between different websites. Communication and Collaboration are either on the same page or available within one click
“Everything is in one place, employees do not need to choose where to browse and search content”
High degree of personalization and targeting - most relevant content is displayed most prominent (personal preferences, region, location, department, branch etc.)
The threshold to participate and engage in the Social Intranet is lowered, content creation can be rewarded
Average Users
XCC for Mobile UsersMobile User Support causes no extra cost
XCC is integrated into IBM ConnectionsApps for Android, Blackberry and iOS
XCC uses the latest Bootstrap templates and is responsive too
See video http://youtu.be/jv4CrO4DQHE
Mobile Users
XCC for Anonymous UsersProvide Internal Communications to Blue Collar / service workers that do not have an LDAP account
Anonymous Access must be activated by an Admin
Anonymous access is restricted
to reading only (no comments, no likes etc.)
to XCC pages that have been explicitly been by Web Masters marked as “Available to Anonymous Access”
to IBM Connections Content from public and moderated communities. Content from restricted communities will never be exposed to anonymous access.
Access Restrictions and Personalization must be achieved on a Network level (i.e. identifying IP address)
Anonymous Users
XCC for Customers & PartnersCreate an Extranet for Customers & Partners
Create and maintain content once, use it in the Intranet and Extranet
Communicate to Customers & Partners with targeted and personalized landing pages - IBM Connections is for free for external users
Manage external user invitation, registration, passwords with UAM – User Access Manager for IBM Connections
Customers & Partners
XCC for Application DevelopersIntegrate Custom Applications using with
Single Sign OniFrame WidgetsClipping WidgetsCustom CSSCustom JavaScriptJavaScript Event Handler Framework
Create an alternative to the Notes tile workspace for younger generation
See Video http://youtu.be/GMvT-fUBg1g
See Presentation
ApplicationDevelopers
XCC for the IT ManagersXCC dramatically reduces Intranet complexity as it eliminates the need for an extra Web Content Management or Application Integration platform and all requirements for platform integration (single sign on, search integration, access management etc.)
XCC can be installed within 60 minutes, and can be tested and customized without any interference of the production environment. Even complete Intranet re-launches can be prepared in “Stealth Mode”
With XCC Intranet projects shift focus within hours from technology to content. Intranet projects are tremendously accelerated.
IT Managers
XCC for Cloud LoversCreate a complete and deeply integrated Intranet with Communication, Collaboration and Custom Apps without any investment in software licenses or technology
XCC for IBM Connections Cloud is available on Premises, on IaaS/PaaS Offering now and will be available as SaaS Offering soon
Cloud Lovers
IBM Connections Cloud+ XCC Cloud
= Intranet as a Service
XCC for CFOsEliminate Web CMS costs for
Selection
Purchase
Implementation
Integration
Training and
Running
another platform besides IBM Connections.
CFOs
Summary
Increase IBM Connections Usage, Adoption and ROI
Consumer Contributor Moderator Internal
Communications
Knowledge
Worker
Appendix
XCC Release History (10-14 Week Release Cycle)• 08.2012 Release 1.0
– for Connections 3.0
• 05.2013 Release 2.0 Beta(Limited Availability)– Connections 4.0 – Activity Stream on Homepage
• 10.-12.2013 Release 2.0, 2.01 - 2.03(General Availability)– Connections 4.0 & 4.5– Personalization– Improvements & Bug fixes– Performance Increases– Personalization for Custom Profile Fields
• 01. & 02.2014 Release 3.0 - 3.02 – Improvements & Bug fixes– New Widgets– Mobile– Grid Layout
• 03.2014 Release 4.0– Extended Page Management Capabilities– UI & Performance Improvements
• 04.2014 Release 4.1– Atom & RSS Feed Widgets
– List and Overview News Widgets– People Finder Widget– Breadcrumb Path & Navigation– Multilingualism
• 08.2014 Release 5.0– IBM Connections 5 Support– Ideation-Blog Widget– Picture Widget– Import and Export of XCC page– XCC uses database to store your settings
• 10.2014 Release 6.0– Forum Widget– People Birthday Widget– People Selector Widget– Personalized Home Page– Custom JavaScript– Picture Slider in Embedded Experience– Item Count Editor / Paging
• 12.2014 Release 7.0– Suggestions Widget– Profile Completion Widget– Intranet Preferences Widget– Popular Content Widget– Many more…
• 03.2015 Release 8.0– XCC for IBM Connections Cloud– XCC for Communities– XCC for Anonymous Users– News Aggregation– Saved Search
• 07.2015 Release 9.0– XCC Cloud for IBM Connections Cloud– FlyOut Page– Custom Widgets API– Client-Side-Caching– Gallery Widget– Community Overview Widget– Profile Tagging Widget– Profile Picture Widget
– Onboarding Wizard
Personalization & Targeting
Navigation (German)
Links (personalized
& aggregated)
Business Unit 1
News
Location A News
My Files
My Events
(personalized, aggregated)
Static Content
(e.g. Hotline)
Clipping Widget (e.g.
Stock Quote)
Corporate Top News (in German)
(personalized, aggregated)
My Special Interest
Subject ABC
Subject GHJ
My Communities
ACME Germany HomepageFrank Adams
I am…
(passive personalization, targeting
profile attribute inherited from LDAP)
• German Employee
• Business Unit 1
• Location A
I prefer…
(active personalization,
profile attribute set by personal preferences)
• Subject ABC
• Subject GHJ
My Connections…
• My Communities
• My Files
Demo Showcase
Technical Implementation
BudgetIntranet
Performance Intranet
StrategicSocial Intranet
1 Day 1 Day 3-4 Days 8-10 Days > 15 Days
UI Customization, Demo Content ✔
XCC Installation ✔ ✔ ✔ ✔
Webmaster Enablement ✔ ✔ ✔ ✔
Design Concept, UI Customization ✔ ✔ ✔
Information Architecture Consulting ✔ ✔
Internal Communications& LOB Coaching
✔ ✔
Governance, Guidelines, Templates ✔
Profile Customization & Personalization ✔
Multisite Concept Implementation ✔
Legacy App Integration ✔
Content Migration ✔
Professional Services for XCC
AppendixStatements on XCC
Jason Roy GaryIBM Collaboration Services is excited to partner with TIMETOACT to bring their Content Management Extension for IBM Connections to our customers as an IBM Collaboration Services App.
This innovative solution brings additional value to an IBM Connections environment, allowing our customers to elegantly integrate their internal communication’s content into their social business platform. IBM and TIMETOACT together, a partnership to accelerate social business.
Customer Statements
“Dear Felix, IBM Connect 2014 confirmed for me that the choices we made regarding IBM Connections and to combine it with your product, the Web Content Management Extension for IBM Connections were the right decisions and we will stick to that.”
Til Nieuweboer, Manager Operations at ING Insurance
Customer Statements
“XCC revolutionized our Intranet entirely!
Now, relevant content can be populated completely intuitive within seconds and is globally accessible. It is a real innovation.”
Eva MartinezOrganizational DevelopmentLapp Holding AG
Customer Statements
“In order for Pilz Connections to succeed, it was important
to offer all employees simple and clear first steps into
the world of social business.
The TIMETOACT solution enabled us to avoid
reservations and acquaint users with the concept of
knowledge management.”
Jürgen Fischer
Project Manager Communication and Collaboration Services, Pilz
GmbH & Co.KG
US Government Customer Statements II
“Felix, I do not think you will have problems selling your product once people figure it out. Your product completes IBM Connections. As you say in your marketing material it provides the top-down communication that overlays IBM Connections so that the employee has no other place to attend to. They get the top down via your product and the bottom up via IBM Connections. Employees do not have to go anywhere else, everything is in one place.”
US Government Customer with a “no public reference” policy. Willing to talk to potential customers, ask for contact information.
US Government Customer Statements II
“Felix:
I am putting together our budget for FY2015, and would like to receive a quote to purchase the Connections Administration Toolkit. We have had such great luck with XCC, that I would like to see if CAT can help us as well.”
US Government Customer with a “no public reference” policy. Willing to talk to potential customers, ask for contact information.
Customer Statement"VAUDE has had an conventional intranet with a web content management system. It worked OK for our internal communications. However, the content from line of business outdated / decayed quickly. We were therefore looking for an alternative Intranet platform.
As a medium sized company we wanted to avoid running multiple platforms for communication and collaboration. We were searching for an integrated or hybrid intranet platform that spans collaboration, knowledge management and internal communications.
IBM Connections convinced us as a superior collaboration and knowledge management platform. The Web Content Management Extension (XCC) from TIMETOACT neatly integrates internal communications into IBM Connections.”
Manfred MeindlManager Intranet
and Online
Marketing
Customer Statement“We created an ideal information architecture that seamlessly integrates internal communications and collaboration in an hybrid Intranet. Our new Intranet has been perceived very well by our employees. As it turned out, the integrated internal communications simplifies and accelerates the adoption of IBM Connections withinthe employees. The Web Content Management Extension can be adopted to changing requirements easily. Line of business appreciates the simplicity with which they can create and curate content to maintain their landing pages.
Throughout the project we worked with TIMETOACT for analysis, conception, consulting, customization and implementation. All work was achieved within the agreed budget. Our experiences with TIMETOACT were excellent and we can fully recommend working with TIMETOACT."
Manfred MeindlManager Intranet
and Online
Marketing
Customer Statements
“Felix / Philipp, in a off-time minute (during a break) I installed XCC in our acceptation environment. Everything went smooth, no problems during the installation.. (like you said).”
******
“Felix, we are now using XCC in the new Connect v 5 environment. WOW, what a cool extension to Connections. Great job !!”
R. Angioni
Saxion, University of Applied Sciences, Netherlands
Customer Statements
“XCC has transformed IBM Connections into a complete intranet environment.
With XCC we are able to combine the social features of IBM Connections with the functionalities and look & feel of an intranet.
It enables us to create an intranet homepage that shows the most important content from Connections. End users can read the latest company news, easily access applications, find upcoming events and locate colleagues.”
Sander Zwart, Social Business Consultant, ilionx, Netherlands
“XCC brings internal communication on whole new level. With gathering most valuable content in one place and presenting it in modern way, XCC helps to increase users' awareness about company's life and improves onboarding process for new employees. And this is only a small part of XCC capabilities.”
Marcin Kasa, Axxiome Group
Customer Statements
“The acceptance for our new intranet based on IBM Connections and XCC is very high among our employees. XCC is used by corporate communication as an information platform for communicating internal matters towards employees. IBM Connections is used as a platform for collaboration among employees. Information and collaboration platform are perfectly integrated into a user-friendly and powerful intranet. Collaboration across departments has grown significantly. Both new and experienced employees appreciate the new intranet very much.”
Retail sector customer with a “no public reference” policy. Willing to talk to potential customers, ask for contact information.
Customer Statements
Ostdeutscher Sparkassenverband
With XCC the launch of IBM Connections was much more effective. The XCC based Intranet landing pages are a communication channel to our managers and simplify onboarding of our employees to IBM Connections. XCC has increased acceptance of our Intranet and is an indispensable tool for us.
Stefan Schindlbeck
Manager Information Technology
Intranet Project Manager
Carolin Strunk
Internal Communications and Public Relations
Intranet Project Deputy Manager
XCC drives IBM ConnectionsThere have been some pilot projects with IBM Connections in the last two years, but the general acceptance was low. Only a small minority of knowledge workers were using it regularly.
In 2015 we launched IBM Connections with XCC for the whole company. XCC enabled us to transform IBM Connections in a real intranet platform for everyone. The “for all effect” is amazing. Our intranet is now entirely used for both: Collaboration and Internal Communications.
The relaunch of IBM Connections with XCC was a big bang, an absolute success. XCC gave us the push we needed. Now IBM Connections is widely adopted from Management to accountants.
I wish we had initially launched IBM Connections with XCC from the very beginning, that would have made things much easier.
After only 90 minutes training, even our IT layman were able to create great landingpages for their departments. That’s absolutely incredible!
Alexander RamsegerManager Application Integration and CollaborationBerge & Meer Touristik GmbH
Get Started with XCC - Alternatives
IBM Connections Cloud
–See slide 8 in this presentation and implement XCC in less then 60 min.
IBM Connections on Premises
– Install XCC on your IBM Connections server (see next slide)
–Request from us an IBM Connections server with XCC and demo content on
Get Started – Test drive XCC1. Download XCC
https://greenhouse.lotus.com/communities/community/XCC
2. Install XCC Less then 60 minutes
3. Test & Customize XCCXCC now runs in Stealth Mode, i.e. is not visible to users.
XCC can therefore be installed, tested and customized in the
production environment without any interference with users.
– Create and customize your first XCC pages
– Customize Layout
– Make XCC visible to all users, add new home button to CNX,
set XCC as CNX homepage
XCC Cloud for IBM Connections Cloud
XCC is now available as a true Multi Tenant SaaS Offering.
Easy setup with a guided Self Service
Available on a per user / per month basis
Single Sign On with IBM Connections Cloud
Extends IBM Connections Cloud to a complete and deeply integrated Intranet
XCC Cloud is hosted on IBM Bluemix US and UK
Intranet as a
Service
XCC Cloud for IBM Connections Cloud Web Content
Management / Internal Communications
Custom Applications
Layout Customization
Personalization
Call or Mail us for Questions !
Felix Binsack (XCC Product Idea & Sponsor)+49 221 [email protected]
Babett Schäfer (Intranet & XCC Consultant)+ 49 221 [email protected]
Philipp van den Boom (XCC Inside Sales)+ 49 221 [email protected]
XCC Architects, Developers, Customization & QA
Support [email protected]://xcc-support.timetoact.de+ 49 221 97343-53
AppendixOnboarding Wizard
What do these have in common?
Both are almost impossibleto conquer for beginners.
IBM Connections Eiger North Face
AppendixSample Layouts
Layout Sample 1
Colorful layout
Creative elements
Layout Sample 2 Large Pictures with
white text in an dark textbox
Layout Sample 3 Left hand navigation
Large background image
Slightly transparent widgets
Layout Sample 4 “News of the Day”
next to the activity stream
Layout Sample “Mega Drop Down” Single new entry in IBM
Connections main navigation
Personalized & targeted landing page as top entry
Links to all relevant landing pages, maintained with IBM Connections / XCC
– XCC based Landing Pages
– IBM Communities with XCC customized home page
– IBM Communities without customization
– Any URL
AppendixIntranet Strategies for Internal Communications and Collaboration
Focus on Internal Communications
Web Content Management Systems are made for the Internet– Pixel Perfect Layout, Asset Management, Extensive Approval Workflows
– Multisite Management, Commerce Support / Conversion Optimization (Analytics, Campaign & Lead Management, Targeting)
– Supply Chain Management (for Portals only)
Web Content Management Systems are too complicated for LOB– Poor LOB Adoption
– Outdated Content
Prediction: In 3-4 years from now Web Content Management for Internet and Intranet are going to be completely separate markets
Internal
Communi-
cations
Focus on Internal Communications
Inefficient collaboration with mail and file servers
All knowledge locked up in mail- and file-servers
No expert identification
No employee participation
No informal learning
Not appealing to young employees accustomed to social media
Internal
Communi-
cations
Focus on Collaboration
Peer-To-Peer
Collaboration
Difficult to communicate the organization’s priorities, strategy, values.
Difficulty to distinguish opinions and ideas from binding / formal information and directives.
Difficulty to identify important information.
No structure, everything sorted by last update / popularity.
Side-By-Side Communication and Collaboration
Confusion and Governance Problems– How should managers communicate,
as them-selves or thru internal communications?
– Where should employees look for content,in the Web CMS based Intranet or in Social Software?
Attention and Content Fragmentation– Half of the employees visit Web CMS based Intranet and ignore
collaboration, the other half use collaboration and ignores Internal Communications website.
Overlap, Redundancy and Inconsistency– Some content is inevitably going to be stored in both platforms.
Enhance Communication with Collaboration
Insufficient collaboration– Collaboration integrated into communication will never reach critical mass to become
self sustaining.
– Intranet 2.0 based on user generated content / Enterprise 2.0 will not be achieved.
For enhanced Web CMS: Insufficient capabilities – Activity Stream / Social capabilities / Enterprise collaboration missing.
For integrated platforms: Inconsistent UI – Users must leave communication homepage for collaboration.
– Content fragmentation, overlap, redundancy and inconsistency, governance problems.
Integrate Communication into Collaboration
No content overlap, redundancy, inconsistency
Social software is more popular with employees.
User generated content grows much faster then centrally managed content.
AppendixXCC API- Build Custom Widgets- Integrate any Application
Application Integration with XCC
Integration of custom application with XCC has been possible with the use of
• HTML / Clipping Widget
• ATOM / RSS Feed Widget
• Custom JavaScript
• Custom CSS
However, up to now it was not possible to create and register Custom Widgets that have their own UI for setting the widget properties. With XCC next we will add a XCC API that supports Custom Widgets.
XCC Custom Widgets API
• Create Custom Widgets that retrieves and writes Content (HTML, XML, JSON) from / to any application via HTTP/HTTPS
• Register and update Custom Widgets conveniently with uploading custom.js
• Create Widget Custom Editor or use Default Editor for IBM Connection sources.
• Utilize Bootstrap, jQuery, Font Awesome and numerous XCC elements for fast development
Domino
Custom Widgets Ideas
• Integrate these and other sources into your Intranet with XCC Custom Widgets
Web Experience Manager
Forms Experience Builder
Custom App
Custom Widget Development
• Custom Widgets can be developed and tested on a non-public page
• Development of Custom Widgets can not break existing functionality (if you follow a few simple rules)
• Development of Custom Widgets does not require IBM Connections or XCC to restart
Custom Widgets with
Custom Widget Properties
(We will publish a sample soon showing what a Custom Widget
Properties can look like, e.g. Integration of
Forms Experience Builder –FEB)
Custom Widget Development
1. Analyze the application API (HTML, JSON, XML)2. Create a JavaScript to retrieve / write to the
application3. Create a JavaScript to edit custom widget
properties4. Edit the custom.js
1. Download the custom.js from XCC2. Copy your custom JavaScript into the custom.js3. Register your Widget in the custom.js
(how to is included as comment in the custom.js)4. Upload the custom.js to XCC and reload page
5. Done
XCC Custom Widget Perspective
• XCC Customers, Business Partners and TIMETOACT will develop a lot of custom widgets.
• TIMETOACT will encourage customers to share custom widgets among themselves, creating an open source widget exchange.
• Over time TIMETOACT will make more and more of these custom widgets available as native part of XCC.
AppendixInformation Architecture with XCCPage Templates, Navigation…
XCC Page Templates
Business Units Locations Subjects Projects
Sample Navigation / SiteMap
Color Key
Business Units Locations
Sub Innovation
Projects A
About Us
Our Values
Our Mission
Procedures
On BoardingLondon
New York
Munich
Expenditures
BU 1
BU 2
Business Units
Locations
Subjects
Projects
Wiki Page
Business Unit Page / Template
Navigation with Drop-Down Menu
BU Links in first
Tab (further global
and related Links)
Files (Templates,
Presentations)
Forum
News Channel / Top News / News
Widgets
Optional: Aggregated Product News /
Project News
People Selector
BU News
Facebook Channel – BU
Static Content – Introduction to BU
RSS Feed - BU
Community
Updates
Optional: Further Widgets if requested
(e.g. Ideation Blog Widget
1. Option 1: Create a moderated BU Subcommunity containing a Blog, Forum, Links and Files and restrict access tomanagement / assistants only (namingconvention „IntCom - BU“)
Option 2: Restrict access to Blogs (draft) and Wikis (reader) for members in the mainBU Community and asign only management/ assistant to the owner role
2. Map community to main widgets
3. Select BU contacts in People Selector
4. Add related content from furtherCommunities
5. Add Community Updates Feed to RSS Feed Widget
6. Add BU Facebook Channel to Clipping Widget
Competency Page / Template
Navigation with Drop-Down Menu
CC Links in first
Tab (further global
and related Links)
Files (Templates,
Presentations)
Forum
News Channel / Top News / News
Widgets
Optional: Aggregated Subject, Product
News / Project News
People Selector
CC News
RSS Feed - CC
Community
Updates
RSS Feeds – Competency related
Optional: Further Widgets if requested
(e.g. Ideation Blog Widget)
1. Create a public or moderated Community containing a Blog, Forum, Links and Files
2. Map community to main widgets
3. Select competency experts in People Selector
4. Add related content from further Communities
5. Add relevant subject news to RSS Feed Widget
Location Page / Template
Navigation with Drop-Down Menu
CC Links in first
Tab (further global
and related Links)
Regional Wiki
Pages
News Channel People Selector
Regional News
Optional: Further Widgets if requested
(e.g. Ideation Blog Widget)
1. Create a moderated Subcommunity within the mainregional Community „IntCom Regional“ containing a Blog, Links and a Wiki
2. Map community to main widgets
3. Select location contacts in People Selector
Using IBM Connections and XCC as corporate Intranet
Use IBM Connections with the XCC Web Content Management Extension as the only platform for personalized corporate Intranet homepage with landing pages for business units, service units, and large communities.
XCC
Personalized
Corporate
Intranet
Homepage
SU1
BU1 BU2
SU2
Integrating XCC with a conventional Intranet
Very large companies with large internal communication departments or specific integration requirements might keep their intranet homepage on a dedicated Web CMS or Portal
XCC is used for landing pages for Business Units, Service Units or IBM Connections Communities
Landing pages are available thru conventional Intranet and IBM Connections top navigation
Portal or
Web CMS
based
Intranet
Homepage
SU1 SU 2 SU 3 SU 4
BU1 BU 2 BU 3 BU 4
AppendixAbout TIMETOACT GROUP
TIMETOACT is a CNX Full Spectrum Provider
Implementation Rollout Adoption
ITLO
B
Deployment
Information Architecture Consulting
Web Content Management Extension (XCC)
Quick Start Kit
Help CenterTraining Coaching
CI Adoption Widget Development / Legacy Data Integration
Connections Administration Toolkit (CAT)
Consulting
Hosting
Gamification
MarketingBranding
Governance
Support
Admin TrainingsUser Access Manager (UAM)Sign In Mgn.
Asset / Best Practice ServiceProduct
Profile Extension
Herausforderungen im Intranet
Our Social Business Implementation Checklist
The ROOTS and FRUITSof a Successful Social Intranet Implementationhttp://socialintranet.de
TIMETOACT Products
Simplify and Improve IBM Connections Administration, Content Management and User Management http://connections-apps.com/cat
Self Services and User Management, Password and Security Management for External (Guest) Users http://connections-apps.com/uam
Integrate Internal Communications and Custom Applications into IBM Connectionshttp://connections-apps.com/xcc
Manage Content and Users, Simplify Administration,Increase Usability and Productivityhttp://connections-apps.com/cat
New Release, Aug. 2015• New and improved user interface • Export, Import & Merge Content incl.
Impersonation • Change file ownership • Convert internal communities to external
communities • Full support for IBM Connections 5.0 CR3
(including the new configuration parameters in Activities, Mobile, and LotusConnections-config.xml)
• and many more…
https://youtu.be/ISXMgFyxtA0
Instant AccessUAM – User Access Manager for IBM ConnectionsRelease 3.0, Sept. 2015
Invite new users to your IBM Connections
based Extranet and grant them access
instantly
Have users register themselves and grant
them access instantly
Approve internal invitations or external
registrations and grant access instantly
UAM 3.0 eliminates the waiting time for Tivoli Directory Integrator / IBM Connections Profile Synchronization
Call or Mail us for Questions !
Felix Binsack (XCC Product Idea & Sponsor)+49 221 [email protected]
Babett Schäfer (XCC Consultant)+ 49 221 [email protected]
Philipp van den Boom (XCC Inside Sales)+ 49 221 [email protected]
XCC Architects, Developers, Customization & QA
Support [email protected]+ 49 221 97343-53
Plus 15 IBM Connections FTEs (Architects, Consultants, Admins, Trainer, Support etc.)
PLATINUM & CHAMPAGNE SPONSORS
GOLD SPONSORS
SILVER SPONSORS
BRONZE SPONSORS
