Felix BinsackIBM ChampionFounder & CIO TIMETOACT GROUPInventor and Product Manager XCC Im Mediapark 2, 50670 Cologne, Germany+49 221 97343-0, felix.binsack@timetoact.de

Commercial Enablement Call - Repeatable Solutions: Vaude Sport GmbH und Co. KG3. Juni 2015

Increase IBM Connections SALES (Usage, Adoption and ROI) with XCC - Web Content Management and Custom Applications for IBM Connections

VAUDE – Das Unternehmen

Deutscher Mittelständler, Hidden ChampionDeutscher Bergsportausrüster, Gründung 1974Sitz am Bodensee, FamilienunternehmenVAUDE beschäftigt weltweit rund 1.500 Mitarbeiter, davon 540 in Süd-DeutschlandVAUDE steht für hochwertige Produkte, innovative Technik und verantwortungsvolles HandelnDomino-Bestandskunde

Ausgangssituation & Projektstart

„Altes“ Intranet auf Basis von SiteCore nur vereinzelt genutztInformationen waren veraltet und versteckt

System war zu kompliziert in der Bedienung

Keine soziale Funktionen, reine NachrichtenseiteZiele:

Neue Organisation des Intranets

Schaffung einer Kommunikations- und Collaborationsplattform

Größere Vernetzung der Mitarbeiter untereinander

Erhöhung der Transparenz zwischen den einzelnen Unternehmensbereichen

Abkehr von reiner Top-Down-Kommunikation

Ausgangssituation & Projektstart

Projekt ist nicht bei der IT aufgehangen, sondern Online-Marketing ist federführendAlle Abteilungen sind einbezogen, welche Inhalte auf die Startseite sollenGuter Übergang von altem zu neuem IntranetVon den Mitarbeitern gut angenommen

VAUDE – Die Ausgangssituation

„XCC integriert die Interne Kommunikation nahtlos in IBM Connections. Die Fachbereiche schätzen besonders die unkomplizierte Art, in der Content für die Landingpages erstellt und verwaltet wird. Selbst Skeptiker waren schnell von unserem Social Intranet camp überzeugt.”

Manfred Meindl, Leiter Online Marketing, VAUDE Sport GmbH & Co. KG

VAUDE Intranet

Hybride Lösung: Social Business Suite mit Intranet als Frontend

IT Rebellen Interviewhttp://it-rebellen.de/2014/06/06/hybride-loesung-social-business-suite-mit-intranet-als-frontend/

YouTube Videohttps://youtu.be/2MMaZqBlKZo

Social Intranet mit IBM Connections - Präsentation von VAUDE Sports zur IBM BusinessConnect 2014

YouTube Videohttps://youtu.be/8JsU8ptWTtk

Integrate Internal Communications and Custom Applications into IBM Connectionshttp://connections-apps.com/xcc

What do these have in common?

Both are almost impossibleto conquer for beginners.

IBM Connections Eiger North Face

Knowledge Workers…Work out loud, share public if they can

Develop ideas and exchange opinions

Work in multiple communities

Use most apps incl. activities

Organize their work with IBM Connections

Knowledge Workers love IBM Connections, but what about all the other employees…?

Knowledge Workers love IBM Connections, but…Knowledge Workers are only a small minority in most companies.

Knowledge Workers alone can not sustain a Social Intranet.

Without a broad lobby Social Intranet projects have not enough weight and are often delayed.

How can we gain more supporters for Social Intranet projects ?

Let’s look at the traditional Owners of the Intranet: Internal Communications

Internal Communications…Top Down / 1:n Communication

Approved Content / Binding Directives

Communication of Mgn. Ideas and Opinions

Important Information stays on Top

Pixel Perfect Layout

Has lot of valuable content.Could win a lot of insight with IBM Connections.

How do you integrate Internal Communications and Collaboration ?

Internal Communications Knowledge Worker

„Employees have to be aware of our priorities, strategy, values and important news. Everything important must be published on my platform. I do not care about social as long as employees do not use it as a propaganda platform. My content needs to look great.“

„I do not care about the constant self praise. I need Enterprise Social Software to get my work done and stay in touch with my peers. Social is great to develop ideas and exchange opinions. My content must be created fast and easy.“

Intranet Expectations differ…

Internal Communications and Collaboration / IT

Pretty and colorful

Functional and

integrated

Peer-To-Peer Collaboration

Internal

Communi-

cations

The Antipodes

of any Intranet!

Web Content ManagementTop-Down Communication

Social SoftwarePeer-To-Peer Collaboration

Stagnating Rapidly Growing

Top Down / 1:n Communication Bottom Up / n:n Communication

Approved Content / Binding Directives Unofficial Content

Communication of Mgn. Ideas and Opinions Formation of Ideas and Opinions

Important Information stays on Top Popular Information stays on Top

Dedicated Authors with Intense Training User Generated Content (without Training)

Pixel Perfect Layout Form Follows Function

Set as default Homepage by Policy Set as default Homepage by Employee

"Management’s Intranet” ”Employee’s Intranet”

Web Content ManagementTop-Down Communication

Social SoftwarePeer-To-Peer Collaboration

Stagnating Rapidly Growing

Top Down / 1:n Communication Bottom Up / n:n Communication

Approved Content / Binding Directives Unofficial Content

Communication of Mgn. Ideas and Opinions Formation of Ideas and Opinions

Important Information stays on Top Popular Information stays on Top

Dedicated Authors with Intense Training User Generated Content (without Training)

Pixel Perfect Layout Form Follows Function

Set as default Homepage by Policy Set as default Homepage by Employee

"Management’s Intranet” ”Employee’s Intranet”

Peer-To-Peer Collaboration

Internal

Communi-

cations

The Antipodes

of any Intranet!

We evaluated Intranet strategies…

Focus on Internal Communications

Intranet Strategies

Know

Focus on Collaboration

Share

Side-By-Side Communication

and Collaboration

Know

Share

Enhance Communication

with Collaboration

See Appendix for a full overview of Intranet Strategies

IntegrateCommunication

into Collaboration

SPOT Single Point of Truth

Different platforms for Communication and Collaboration cause• content

fragmentation, overlap, redundancy and inconsistency

• author & user confusion

• attention fragmentation

• governance problems.

With more than one platform there CAN NOT be a Single Point of Truth.

Our story evolved…

we added the „silent majority“ of common staff and traditional managers

What Do These People Have in Common ?Internal Communications Knowledge Worker Traditional Manager

„Employees have to be aware of our priorities, strategy, values and important news. Everything important must be published on my platform. I do not care about social as long as employees do not use it as a propaganda platform. My content needs to look great.“

„I do not care about the constant self praise. I need Enterprise Social Software to get my work done and stay in touch with my peers. Social is great to develop ideas and exchange opinions. My content must be created fast and easy.“

„I do not care much about social, if something is really important it will eventually show up in the Web CMS based Intranet. Social software lacks structure. The Web CMS is too complicated to publish my departments information. I use mail for collaboration.“

Now, let‘s have a look at the „Big Picture...“

Intranet & Extranet Potential

Persona Knowledge Worker

Senior Manager

InternalCommuni-

cations

Community & Department

Manager

Common Staff & Traditional

Manager

Blue Collar Worker

Customers & Partners

Main Tools Enterprise Social Software (ESS)

Mail & Meetings Web Content Management

Mail & File Servers Mail & File Servers Anonymously accessible Intranet

Mail & Extranet

Plus / Positive Shares often, works out loud

Has huge potential to influence culture

Create lot of valuable content

High potential to increase collaborative effectiveness and improve knowledge management

Increase understanding and loyalty

Engage with vendor early, build relationship

Minus / Negative Does not follow Internal Communications

Is not authentic & visible to common employees

Sometimes detached from employees mood

Uses in-official communication for official information

Inefficient collaboration, knowledge lost

Uses Intranet too little

Uses Extranet too little

Expectation / Wish Better Adoption of the ESS Platform

Better Communication of Change, Culture, Priorities, Values

Improved feedback & insight in employees mood

Less complex publishing of official information

Integrated apps, management directive

Better Mobile Experience

Integrated information & collaboration

Common Problem Content and Attention FragmentationOverlapping, Redundant and Inconsistent Content

Confusion and Governance Problems

Intranet Requirements

Know Share Do

Custom Applications

ApplicationIntegration

Social Collaboration

Enterprise Social Network

Internal Communications

Web Content Management

Intranet Requirements

Custom Applications• Application Integration (Custom

Apps, Light Weight, Single Sign On)• Application to Application

Communication• Collaborative Editing

(Documents, Presentations, Tables) • Document Management• Forms, Lists, Workflow

Social Collaboration• Activity Stream

(Follow / Subscription Management)• Activities, Blogs, Bookmarks, Events,

Forums, Files, Ideation, Likes, Comments, Polls, Surveys, Wikis

• Communities• Popularity Measurement• Profiles, Networks

Internal Communications• Content (News, Events, Pages,

Files, Links etc.)• Navigation• Personalization • Delegation• Access Management• Layout Management

Know Share Do

Digital Workplace

Know Share Do

PositioningXCC is an extension for IBM Connections. XCC leverages and utilizes IBM Connections for authentication, authorization, content storage, content approval, search, notification etc.XCC enhances IBM Connections with classic Web Content Management and Application Integration capabilities and thus integrates the two antipodes of an intranet, i.e. peer-to-peer collaboration with internal (top-down) communications.

Intranet & Extranet with XCC

Persona Knowledge Worker

Senior Manager

InternalCommuni-

cations

Community & Department

Manager

Common Staff & Traditional

Manager

Blue Collar Worker

Customers & Partners

Main Tools IBM Connections & XCCPlus / Positive Shares often,

works out loudInfluence company culture

Creates lot of valuable content

High potential to increase collaborative effectiveness and improve knowledge management

Increase understanding and loyalty

Engage with vendor early, build relationship

Expectation / Wish Better Adoption of the ESS Platform

Better Communication of Change, Culture, Priorities, Values

Improved feedback & insight in employees mood

Less complex publishing of official information

Integrated apps, management directive

Better Mobile Experience

Integrated information & collaboration

Social Intranet beyond Knowledge Workers

Community Managers

Line of Business

IBM Connections and XCC for...Internal

Communications

Customers & Partners

Mobile Users Anonymous Access

Custom Applications

Cloud Lovers

New Users Average User

XCC for the New UsersImproved Onboarding Experience with step by step guide, e.g.:

Welcome Introduction -> Message from the chairmen Video -> Motivation & trainingSocial Media Guidelines / Terms of Use AcceptanceMy Picture -> Upload your pictureMy Profile -> Edit your profileMy Suggestions -> Build your network, follow people and communitiesMy Preferences -> Set your Intranet preferencesIntranet Home -> Proceed to the Intranet homepage

See Video http://youtu.be/Kc7qqVzQG9U

New Users

XCC for Internal CommunicationsWith XCC Internal Communications is made social, i.e. its content can be liked and commented (unless commenting is disabled)

Content publishing, liking and commenting is integrated into the Activity Stream and will be noticed by peers

Content maintenance can very effectively be delegated to Line of Business, this reducing work load for Internal Communications

Content masters can not only create and publish content but curate content too (i.e. publish blog entries from employees on landing pages / homepage)

Internal Communications

XCC for Line of BusinessWeb Content Management Systems are excellent for communication professionals, but too complex for part time users from Line of Business IBM Connections is made for end users without training, i.e. it is very easy to use and thus “management compatible”Create Landing Pages for each Business and Service Unit. Link all landing pages thru one or thru cascading navigations. Delegate maintenance to Line of Business managers and their assistants.Business and Service Units can even have their own interpretation of the corporate style guide.

Line of Business

Intranet Homepage(personalized

& targeted)SU1

BU1 BU2

SU2

XCC for Community ManagersWith “XCC for Communities” Community Owners can completely customize the community landing without any HTML

Aggregate content from the community, sub-communities, external content and custom applications

Structure content, let community members and visitors notice important content at first sight

Visualize with complete layout control

Very easy, very fast, very flexible to useSee Video https://youtu.be/fPksMAuJ2SE

Community Managers

XCC for the Average UserImproved content quality, reduced content fragmentation, overlap, redundancy and inconsistency Improved user experience, no need to choose between different websites. Communication and Collaboration are either on the same page or available within one click

“Everything is in one place, employees do not need to choose where to browse and search content”

High degree of personalization and targeting - most relevant content is displayed most prominent (personal preferences, region, location, department, branch etc.)The threshold to participate and engage in the Social Intranet is lowered, content creation can be rewarded

Average User

XCC for Custom ApplicationsIntegrate Custom Applications using with

Single Sign OniFrame WidgetsClipping WidgetsCustom CSSCustom JavaScriptJavaScript Event Handler Framework

Create an alternative to the Notes tile workspace for younger generationSee Video http://youtu.be/GMvT-fUBg1g See Presentation

Custom Applications

XCC for Mobile UsersMobile User Support causes no extra costXCC is integrated into IBM ConnectionsApps for Android, Blackberry and iOSXCC uses the latest Bootstrap templates and is responsive tooSee video http://youtu.be/jv4CrO4DQHE

Mobile Users

XCC for Anonymous AccessProvide Internal Communications to Blue Collar / service workers that do not have an LDAP accountAnonymous Access must be activated by an AdminAnonymous access is restricted

to reading only (no comments, no likes etc.)

to XCC pages that have been explicitly been by Web Masters marked as “Available to Anonymous Access”

to IBM Connections Content from public and moderated communities. Content from restricted communities will never be exposed to anonymous access.

Access Restrictions and Personalization must be achieved on a Network level (i.e. identifying IP address)

Anonymous Access

XCC for Customers & PartnersCreate an Extranet for Customers & PartnersCreate and maintain content once, use it in the Intranet and ExtranetCommunicate to Customers & Partners with targeted and personalized landing pages - IBM Connections is for free for external users Manage external user invitation, registration, passwords with UAM – User Access Manager for IBM Connections

Customers & Partners

XCC for Cloud LoversCreate a complete and deeply integrated Intranet with Communication, Collaboration and Custom Apps without any investment in software licenses or technologyXCC for IBM Connections Cloud is available on Premises, on IaaS/PaaS Offering now and will be available as SaaS Offering soon

Cloud Lovers

IBM Connections Cloud + XCC Cloud

= Intranet as a Service

Bonus

XCC for the IT DepartmentXCC dramatically reduces Intranet complexity as it eliminates the need for an extra Web Content Management or Application Integration platform and all requirements for platform integration (single sign on, search integration, access management etc.)XCC can be installed within 60 minutes, and can be tested and customized without any interference of the production environment. Even complete Intranet re-launches can be prepared in “Stealth Mode”With XCC Intranet projects shift focus within hours from technology to content. Intranet projects are tremendously accelerated.

IT Department

XCC for CFOsEliminate Web CMS costs for

SelectionPurchaseImplementationIntegrationTraining and Running

another platform besides IBM Connections.

CFOs

Summary

Increase IBM Connections Usage, Adoption and ROI

Consumer Contributor Moderator Internal Communications

Knowledge Worker

Appendix

Call or Mail us for Questions !

Felix Binsack (XCC Product Idea & Sponsor)+49 221 97343-10felix.binsack@timetoact.de

Babett Schäfer (XCC Consultant)+ 49 221 97343-38babett.schaefer@timetoact.de

Philipp van den Boom (XCC Inside Sales)+ 49 221 97343-66Philipp.vandenBoom@timetoact.de

XCC Architects, Developers, Customization & QA

Support Hotlinexcc-support@timetoact.de+ 49 221 97343-53

Plus 15 IBM Connections FTEs (Architects, Consultants, Admins, Trainer, Support etc.)

XCC Partners Welcome

XCC Release History (8-12 Week Release Cycle) 08.2012 Release 1.0

– for Connections 3.005.2013 Release 2.0 Beta (Limited Availability)

– Connections 4.0 – Activity Stream on Homepage

10.-12.2013 Release 2.0, 2.01 - 2.03(General Availability)– Connections 4.0 & 4.5– Personalization– Improvements & Bug fixes– Performance Increases– Personalization for Custom Profile

Fields 01. & 02.2014 Release 3.0 - 3.02

– Improvements & Bug fixes– New Widgets– Mobile– Grid Layout

03.2014 Release 4.0– Extended Page Management

Capabilities– UI & Performance Improvements

04.2014 Release 4.1– Atom & RSS Feed Widgets– List and Overview News Widgets– People Finder Widget– Breadcrumb Path & Navigation– Multilingualism

08.2014 Release 5.0– IBM Connections 5 Support– Ideation-Blog Widget– Picture Widget– Import and Export of XCC page– XCC uses database to store your

settings10.2014 Release 6.0

– Forum Widget

– People Birthday Widget– People Selector Widget– Personalized Home Page– Custom JavaScript– Picture Slider in Embedded Experience– Item Count Editor / Paging

12.2014 Release 7.0– Suggestions Widget– Profile Completion Widget– Intranet Preferences Widget– Popular Content Widget– Many more…

03.2015 Release 8.0– XCC for IBM Connections Cloud– XCC for Communities– XCC for Anonymous Users– News Aggregation– Saved Search

XCC Roadmap06.2015 Release 9.0 (planned)

Client Side Caching with IndexDBFlyout PagesMulti Tenant for true SaaS OfferingCustom Widget APIEditor Improvements (Direct Links to Sources)Bookmarks & Files Widget Improvements (Sort by…)Picture Upload Widget

Likely…Community Overview Widget

Wish list…Acknowledgement WidgetBanner WidgetGallery WidgetNew Employees WidgetSelf Service for IBM Connections Cloud CustomersFEB - Best Practices Guide for Forms Experience Builder Integrationand much much more to come…

51 XCC Widgets & Page Elements1. ATOM / RSS Feed2. Clipping / HTML3. Events4. Files5. Ideation Blog6. iFrame7. Forum8. Gallery9. Important Links10. Links11. Picture Voting

(CNX 4.5 only)12. Navigation13. News (Top News)

14. News (Single)15. News Channel16. News List17. News Overview18. News Slider19. People Birthday20. People Finder21. People Selector22. Preferences23. Profile Completion24. Popular Content25. Saved Search26. Static Blog Content27. Static Wiki Content

28. Suggestions (People & Communities)

29. Website Navigation & Breadcrumb Path

31. 22 x IBM ConnectionsMyPage Widgets

51. IBM Connections Activity Stream & Right Column

Personalization & Targeting

Navigation (German)

Links (personalized & aggregated)

Business Unit 1 News

Location A News

My Files

My Events (personalized, aggregated)

Static Content(e.g. Hotline)

Clipping Widget (e.g. Stock Quote)

Corporate Top News (in German)(personalized, aggregated)

My Special Interest

Subject ABC

Subject GHJ

My Communities

ACME Germany HomepageFrank AdamsI am… (passive personalization, profile attribute inherited from LDAP)

• German Employee• Business Unit 1• Location A

I prefer… (active personalization, profile attribute set by personal preferences)

• Subject ABC• Subject GHJ

My Connections…

• My Communities• My Files

Mobile Experience Demo

http://youtu.be/jv4CrO4DQHE

Anonymous Access

Retrieve Content “Run As User”

Read Public PagesNo Interaction

Read PagesComment, Like, Participate, Vote

Personalization & Targeting

IBM Connections & XCC

Access Rights (XCC Next) Anonymous Reader

Read Public PagesAuthenticated Reader

Read Internal Pages; Comment, Like, Participate, Vote

Authorized Reader Read Pages with Access Restriction

Widget EditorEdit Widget Properties on Assigned Pages;

Edit, Select, Personalize and Publish ContentPage Editor

Access "Widgets" and "Page Settings" Tabs on Assigned Pages; Add, Remove Widgets; Edit Page Title, Access Restriction and Page Editors; Change Grid Template; Change CSS/Layout

Content Master Access "Page Management" Tab on All Pages; Create, Delete, Duplicate,

Export and Import Pages; Assign ‘Widget Editors’ and ‘Page Editors; Edit Page ID; Edit "Public" Page FlagWeb Master

Access "XCC Settings” Tab; Define Content Masters; Personalize Landing Page; Manage Flyout Page;Download, Upload, Delete CSS Files, Graphic Files, Custom JavaScript, Language Files and Custom Widgets

Admin Access “XCC System Configuration”; Mobile Apps Configuration; Customize Personalization Attribute List;

Set Application Path; Define Backup; En- & Disable Anonymous Access & Define Run As User

Demo

ShowcaseTechnical

ImplementationBudgetIntranet

Performance Intranet

StrategicSocial Intranet

1 Day 1 Day 3-4 Days 8-10 Days > 15 Days

UI Customization, Demo Content ✔

XCC Installation ✔ ✔ ✔ ✔

Webmaster Enablement ✔ ✔ ✔ ✔

Design Concept, UI Customization ✔ ✔ ✔

Information Architecture Consulting ✔ ✔

Internal Communications& LOB Coaching

✔ ✔

Governance, Guidelines, Templates ✔

Profile Customization & Personalization ✔

Multisite Concept Implementation ✔

Legacy App Integration ✔

Content Migration ✔

Professional Services for XCC

XCC Customers by IndustriesBankingClothing / FashionConstructionEducation / UniversityEngineering / ManufacturingInformation TechnologyInsuranceGovernmentRetailTourism

Statements on XCC

Jason Roy GaryIBM Collaboration Services is excited to partner with TIMETOACT to bring their Content Management Extension for IBM Connections to our customers as an IBM Collaboration Services App.

This innovative solution brings additional value to an IBM Connections environment, allowing our customers to elegantly integrate their internal communication’s content into their social business platform. IBM and TIMETOACT together, a partnership to accelerate social business.

Customer Statements“Dear Felix, IBM Connect 2014 confirmed for me that the choices we made regarding IBM Connections and to combine it with your product, the Web Content Management Extension for IBM Connections were the right decisions and we will stick to that.”

Til Nieuweboer, Manager Operations at ING Insurance

Customer Statements

“XCC revolutionized our Intranet entirely!

Now, relevant content can be populated completely intuitive within seconds and is globally accessible. It is a real innovation.”

Eva MartinezOrganizational DevelopmentLapp Holding AG

Customer Statements“In order for Pilz Connections to succeed, it was important to offer all employees simple and clear first steps into the world of social business.

The TIMETOACT solution enabled us to avoid reservations and acquaint users with the concept of knowledge management.”

Jürgen Fischer

Project Manager Communication and Collaboration Services, Pilz GmbH & Co.KG

US Government Customer Statements II

“Felix, I do not think you will have problems selling your product once people figure it out. Your product completes IBM Connections. As you say in your marketing material it provides the top-down communication that overlays IBM Connections so that the employee has no other place to attend to. They get the top down via your product and the bottom up via IBM Connections. Employees do not have to go anywhere else, everything is in one place.”

US Government Customer with a “no public reference” policy. Willing to talk to potential customers, ask for contact information.

US Government Customer Statements II

“Felix:

I am putting together our budget for FY2015, and would like to receive a quote to purchase the Connections Administration Toolkit. We have had such great luck with XCC, that I would like to see if CAT can help us as well.”

US Government Customer with a “no public reference” policy. Willing to talk to potential customers, ask for contact information.

Customer Statement"VAUDE has had an conventional intranet with a web content management system. It worked OK for our internal communications. However, the content from line of business outdated / decayed quickly. We were therefore looking for an alternative Intranet platform.

As a medium sized company we wanted to avoid running multiple platforms for communication and collaboration. We were searching for an integrated or hybrid intranet platform that spans collaboration, knowledge management and internal communications.

IBM Connections convinced us as a superior collaboration and knowledge management platform. The Web Content Management Extension (XCC) from TIMETOACT neatly integrates internal communications into IBM Connections.”

Manfred MeindlManager Intranet

and Online Marketing

Customer Statement“We created an ideal information architecture that seamlessly integrates internal communications and collaboration in an hybrid Intranet. Our new Intranet has been perceived very well by our employees. As it turned out, the integrated internal communications simplifies and accelerates the adoption of IBM Connections within the employees. The Web Content Management Extension can be adopted to changing requirements easily. Line of business appreciates the simplicity with which they can create and curate content to maintain their landing pages.

Throughout the project we worked with TIMETOACT for analysis, conception, consulting, customization and implementation. All work was achieved within the agreed budget. Our experiences with TIMETOACT were excellent and we can fully recommend working with TIMETOACT."

Manfred MeindlManager Intranet

and Online Marketing

Customer Statements

“Felix / Philipp, in a off-time minute (during a break) I installed XCC in our acceptation environment. Everything went smooth, no problems during the installation.. (like you said).”

******

“Felix, we are now using XCC in the new Connect v 5 environment. WOW, what a cool extension to Connections. Great job !!”

R. Angioni

Saxion, University of Applied Sciences, Netherlands

Customer Statements“XCC has transformed IBM Connections into a complete intranet environment.

With XCC we are able to combine the social features of IBM Connections with the functionalities and look & feel of an intranet.

It enables us to create an intranet homepage that shows the most important content from Connections. End users can read the latest company news, easily access applications, find upcoming events and locate colleagues.”

Sander Zwart, Social Business Consultant, ilionx, Netherlands

“XCC brings internal communication on whole new level. With gathering most valuable content in one place and presenting it in modern way, XCC helps to increase users' awareness about company's life and improves onboarding process for new employees. And this is only a small part of XCC capabilities.”

Marcin Kasa, Axxiome Group

Customer Statements

“The acceptance for our new intranet based on IBM Connections and XCC is very high among our employees. XCC is used by corporate communication as an information platform for communicating internal matters towards employees. IBM Connections is used as a platform for collaboration among employees. Information and collaboration platform are perfectly integrated into a user-friendly and powerful intranet. Collaboration across departments has grown significantly. Both new and experienced employees appreciate the new intranet very much.”Retail sector customer with a “no public reference” policy. Willing to talk to potential customers, ask for contact information.

Customer Statements

Ostdeutscher Sparkassenverband

With XCC the launch of IBM Connections was much more effective. The XCC based Intranet landing pages are a communication channel to our managers and simplify onboarding of our employees to IBM Connections. XCC has increased acceptance of our Intranet and is an indispensable tool for us.

Stefan SchindlbeckManager Information TechnologyIntranet Project Manager

Carolin Strunk Internal Communications and Public RelationsIntranet Project Deputy Manager

Intranet Strategies for

Internal Communications and

Collaboration

Focus on Internal Communications

Web Content Management Systems are made for the Internet– Pixel Perfect Layout, Asset Management, Extensive Approval Workflows– Multisite Management, Commerce Support / Conversion Optimization

(Analytics, Campaign & Lead Management, Targeting)– Supply Chain Management (for Portals only)

Web Content Management Systems are too complicated for LOB– Poor LOB Adoption– Outdated Content

Prediction: In 3-4 years from now Web Content Management for Internet and Intranet are going to be completely separate markets

Internal

Communi-

cations

Focus on Internal Communications

Inefficient collaboration with mail and file servers All knowledge locked up in mail- and file-servers No expert identification No employee participation No informal learning Not appealing to young employees accustomed to social media

Internal

Communi-

cations

Focus on Collaboration

Peer-To-Peer Collaboration

Difficult to communicate the organization’s priorities, strategy, values.

Difficulty to distinguish opinions and ideas from binding / formal information and directives.

Difficulty to identify important information. No structure, everything sorted

by last update / popularity.

Side-By-Side Communication and Collaboration

Confusion and Governance Problems– How should managers communicate,

as them-selves or thru internal communications?– Where should employees look for content,

in the Web CMS based Intranet or in Social Software?

Attention and Content Fragmentation– Half of the employees visit Web CMS based Intranet and ignore

collaboration, the other half use collaboration and ignores Internal Communications website.

Overlap, Redundancy and Inconsistency– Some content is inevitably going to be stored in both platforms.

Enhance Communication with Collaboration

Insufficient collaboration– Collaboration integrated into communication will never reach critical mass to become

self sustaining.– Intranet 2.0 based on user generated content / Enterprise 2.0 will not be achieved.

For enhanced Web CMS: Insufficient capabilities – Activity Stream / Social capabilities / Enterprise collaboration missing.

For integrated platforms: Inconsistent UI – Users must leave communication homepage for collaboration.– Content fragmentation, overlap, redundancy and inconsistency, governance

problems.

Integrate Communication into Collaboration

No content overlap, redundancy, inconsistency Social software is more popular with employees. User generated content grows much faster then

centrally managed content.

Information Architecture with XCCPage Templates, Navigation…

XCC Page Templates

BU

Business Units

Loc

Locations

Sub

Subjects

Prj

Projects

Sample Navigation / SiteMap

Color Key

Business Units Locations

Sub Innovation

Projects A

About Us

Our Values

Our Mission

Procedures

On BoardingLondon

New York

Munich

Expenditures

BU 1

BU 2

Business Units

Locations

Subjects

Projects

Wiki Page

Business Unit Page / Template

Navigation with Drop-Down Menu

BU Links in first Tab (further global and related Links)

Files (Templates, Presentations)

Forum

News Channel / Top News / News Widgets

Optional: Aggregated Product News / Project News

People Selector

BU News

Facebook Channel – BU

Static Content – Introduction to BU

RSS Feed - BU Community Updates

Optional: Further Widgets if requested (e.g. Ideation Blog Widget

1. Option 1: Create a moderated BU Subcommunity containing a Blog, Forum, Links and Files and restrict access to management / assistants only (naming convention „IntCom - BU“)

Option 2: Restrict access to Blogs (draft) and Wikis (reader) for members in the main BU Community and asign only management / assistant to the owner role

2. Map community to main widgets

3. Select BU contacts in People Selector

4. Add related content from further Communities

5. Add Community Updates Feed to RSS Feed Widget

6. Add BU Facebook Channel to Clipping Widget

Competency Page / Template

Navigation with Drop-Down Menu

CC Links in first Tab (further global and related Links)

Files (Templates, Presentations)

Forum

News Channel / Top News / News Widgets

Optional: Aggregated Subject, Product News / Project News

People Selector

CC News

RSS Feed - CC Community Updates

RSS Feeds – Competency related

Optional: Further Widgets if requested (e.g. Ideation Blog Widget)

1. Create a public or moderated Community containing a Blog, Forum, Links and Files

2. Map community to main widgets

3. Select competency experts in People Selector

4. Add related content from further Communities

5. Add relevant subject news to RSS Feed Widget

Location Page / Template

Navigation with Drop-Down Menu

CC Links in first Tab (further global and related Links)

Regional Wiki Pages

News Channel People Selector

Regional News

Optional: Further Widgets if requested (e.g. Ideation Blog Widget)

1. Create a moderated Subcommunity within the main regional Community „IntCom Regional“ containing a Blog, Links and a Wiki

2. Map community to main widgets

3. Select location contacts in People Selector

About TIMETOACT GROUP

TIMETOACT ProductsSimplify and Improve IBM Connections Administration, Content Management and User Management http://connections-apps.com/cat

Self Services and User Management, Password and Security Management for External (Guest) Usershttp://connections-apps.com/uam

Integrate Internal Communications and Custom Applications into IBM Connectionshttp://connections-apps.com/xcc

TIMETOACT is a CNX Full Spectrum Provider

Implementation Rollout Adoption

ITLO

B

Deployment

Information Architecture Consulting

Web Content Management Extension (XCC)

Quick Start Kit

Help CenterTraining Coaching

CI Adoption Widget Development / Legacy Data Integration

Connections Administration Toolkit (CAT)

Consulting

Hosting

Gamification

MarketingBranding

Governance

Support

Admin TrainingsUser Access Manager (UAM)Sign In Mgn.

Asset / Best Practice ServiceProduct

Profile Extension

Our Social Business Implementation Checklist

The ROOTS and FRUITSof a Successful Social Intranet Implementationhttp://socialintranet.de

Intranet, Internal Communications & Web Content Management Systems

TIMETOACT has huge experience with Intranets and Web Content Management

– First Domino based Web CMS in 1997– Development of the TIMETOWEB Web CMS– Many hundreds of web projects working with internal

communications and marketing departments

Herausforderungen im Intranet