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Track.
Predict.
React.
Presenting Crystal Qube™
Customer Experience Management Platforms by Seavus
Biggest pains
for a telecom
Loyalty
Churn
ARPU
THE CUSTOMERS’ LOYALTY IS
Crystal Qube™
• Understand the customer preferences
• BI to predict the future behavior
• Turn the customers’ insight into targeted actions
for a crystal view
Track.
Predict.
React.
Track.
Predict.
React.
• Various KPI’s and
customers metrics
• Real-time customer
analytics
• Profitability and credit risk
• Customer segments
• Churn management
• Customer behavior
forecast
• Affinity to buy
• Tariff simulation
• Real-time campaign
management
• Cross sell and up sell
Track.
Track. • Various KPI’s and
customers metrics
• Real-time customer
analytics
• Profitability and credit risk
• Customer segments
Predict.
Predict.
• Churn management
• Traffic forecast
• Affinity to buy
• Tariff simulation
React.
React.
• Real-time campaign
management
• Cross sell and up sell
What makes Crystal Qube™
so awesome?
Innovative
approach
Fast
deployment
Easy
integration
Operational cost
reduction
Unique operation
service
Cross-departmental
unification of
information
Decision critical
insights for the
management team
Flexible
platform
What’s next?
Social Network Analysis
Customer Survey Module
Acknowledgements and
recognitions
SCT (Seavus Campaign Tool)
VASEP (Value Added Service Enablement Platform)
Thank you! Visit us: www.crystalqube.com Contact us: [email protected]
