Digitalisation @ P&VAlfresco Day Brussels

04/02/2016

Bart Van Bouwel (P&V) - bart.van.bouwel@pvgroup.be

Ronny Timmermans, Thijs Lemmens

• P&V – leading Belgian cooperative insurance company with over a century of history – focused on the Belgian market ranking 6th and 7th depending of business lines– is active in most lines of business, both for retail and for corporates

• Products are mainly distributed through a network of – tied agents ( under P&V brand)– insurance brokers (under Vivium brand)– directly (via Actel / P&V and Actel Affinity)

• Operational since summer of 2008 Remember: first release of Alfresco November 2005!

• Acquisition of ING Insurance• Transfer of existing archive

– 3 Million Documents– Single page Tiff– 500 Gb

• Post Scanning– Average 8.000 pages/day– Peak 15.000 pages/day

Context

>35

Mio documents in Alfresco

PAPERLESS !

700,000

Documents “post-scanned” per Year

300,000Claims Documents “pre-scanned” per Year

> 2,000,000 new incoming documents per Year

e-mails> 1 mio documents per Year

ContextPAPERLESS ?250

MFP’s >20

Mio Pages printed each Year

>20

Mio pages printed each Year

>80,000 Boxes or 400 palettes

InboundDistribute incoming documents to the right agent as quickly as possible in a digital form

User benefitsImprove client satisfaction

Faster response rate to incoming documents Improved traceability of documents

Reduce operational Cost Digital distribution of documents - Less physical archiving Improved business processes

Employee satisfaction Employees not bound to physical location (homework) Office space more open (less filing cabinets)

Control More control of the data flows Improved reporting

Challenges

Inbound: a key process High available Performance User Friendly Integrated

High Available

Alfresco High Availability ArchitectureApplication Server ClusteringSolr Index Clustering (3 minute SLA)Move2Alf (stand-by)SWARM = Object Storage replication

Performance

Target: 3 seconds ruleBrowsing & searchingAll levels of the architecture (Angular, DB &

Solr)Document ingestion (ad-hoc and Bulk)Upload Speed (15 doc/ sec) with Move2Af

writing to SWARM content store

User Friendly

Custom Search Web interface Designed to fit for purpose Exploits meta-data and facets Attention to Performance (Angular ..) Supports role based actions …Demo Time…

Integrated

Integration points

Process integration with GuidewireBulk Upload via Move2Alf - source: Captiva scanning

- source: Mainframe outputMetadata synchronisation via ESB / MainframeAd-hoc document upload via DocFeeder++

Solutionoverview

Reception + Scanning

Indexation and validation

Claims documents

Contracts

Other documents

Back Office Applications

Technical Architecture