Noor Hospitality Armenia

Hotel Sales Outsourcing PROJECT

PREOFESSIONAL SALES SERVICES FOR YOUR HOTEL

Give the hotels operating outside Yerevan a dedicated sales manager, who will handle all the sales activities in Yerevan, as well as provide the hotels with other professional S&M services that will give them a competitive edge in their market.

OBJECTIVE

All the hotels operating in the regions of Armenia and Karabakh, also in Georgia and other areas that have interest in the Yerevan market.

TARGET HOTELS

A well-trained sales manager in Yerevan Office space for the meetings and work A contact person in Yerevan that will handle

sales and other business needs of the hotel Acquisition of new business partners, corporate

accounts and travel agencies, guests Customer relationship management in the

Yerevan market Proactive approach to the market events that

will increase the chances to grab a profitable business

Consulting to hotels on better sales organization and other service improvements

BENEFIT FOR HOTELS

STANDARD◦ The most essential services that will enable a hotel to

widen the customer base through aggressive sales PREMIUM (Recommended)

◦ An advanced option that means a wider scope of presentation of for hotels, trainings, consulting

DELUXE◦ The full option that encompasses all the modern S&M

services for hotels

SERVICE PACKAGES

Make a list of target corporate accounts and travel agencies in Yerevan

Prepare a quality multilingual presentation of the hotel Visit the accounts and offer the hotel’s facilities and

services in accordance with the selling strategy of the hotel, solicit room and function business from them

Meet travel agencies and present them the hotel and the rates, solicit business from them

Sign contracts of cooperation with the target accounts Become a contact person for the hotel in Yerevan,

arrange communication,  document exchange and other work upon request

Receive enquiries from the business partners, make a deal and pass the business to the hotel

Consistently communicate with the business partners, meet the guests in Yerevan, implement CRM

STANDARD

Talk to advertising channels and negotiate lower cluster prices for slots (if negotiated for multiple hotels, bigger discounts will be granted)

Make the office of Noor Hospitality the Yerevan office for the hotels, where the sales manager can meet with business partners and guests

Report on daily, weekly and monthly basis that will be sent to the top management and the owners of the hotel

Promote the hotel’s restaurants and business facilities to the potential clients

Arrange printing and distributing the advertising materials and other collateral in Yerevan

Acquisition of profitable business for the hotel by maximizing the output of the sales channel

STANDARD (Continued)

STANDARD + all the services of the PREMIUM package below

Present the hotel in the trade shows both in Yerevan and abroad that have potential for the hotel

Analyze the competition set of the hotel, compare the prices, refine the sell strategy of the hotel by giving pricing recommendations to the partner hotels

Train the partner hotel’s local sales staff once a month (Monthly training plan will be composed based on the hotel’s needs)

Analyze the sales channels of the hotel and make performance optimization, activate hotel in all the strong OTA's

Analyze the website of the hotel and make content and appearance revisions as per need

Suggest promotion ideas that will attract more guests for the hotels and stay competitive

Work is done by a Profi level sales manager

PREMIUM (Recommended)

PREMIUM + all the extra services below Make monthly, 3-month and yearly forecast of the revenues Make a business plan for the year Make a marketing plan for the hotel for the upcoming 12

months Coordinate the presence of the hotel in the social media,

engage professionals to consistently promote the hotel Implement comprehensive revenue management for the

hotel Revenue management meetings

with the hotel's top management once a month

Work is done by a Guru level sales manager

DELUXE

SPECIALIST University or Bachelor's degree in the field of

Economics or Marketing/Management Excellent knowledge of the Armenian, Russian

and English languages Analytical mind 40 hours of sales training 7 days of practice in a leading

hotel bright, energetic and

positive personality

SALES MANAGERS

PROFI University or Master's degree in the

field of Economics or Marketing/Management

Excellent knowledge of the Armenia, Russian, English and another language

Analytical mind 40 hours of sales training 1 year of sales experience At least 50 accounts with working

relationships

SALES MANAGERS

GURU University or Master's degree in the

field of Economics or Marketing/Management

Excellent knowledge of the Armenia, Russian, English and another language

Analytical mind 40 hours of sales training more than 2 years of experience in the

hospitality sales At least 100 accounts with working

relationships

SALES MANAGERS