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youPIX 2014: Como engajar consumidores através da música?

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@garyliu #youPIXMusical Tastemakers

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Royals Milestones on Spotify in 2013

Source: Confidential Spotify internal data, Q1-Q3 2013

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3xmusic and the brainmusic and the user become a Tastemaker

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Prefrontal CortexAmygdalaHippocampus

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1. Hippocampus: Music and MemoryDr. Amee BairdDr. Severine SamsonMusic is an effective stimulus for eliciting memories, and may be beneficial in the rehabilitation of autobiographical amnesia.

Music was more efficient at evoking autobiographical memories than verbal prompts across each life period.Neurological Rehabilitation, 2014

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Cameroon

2. Amygdala: Music and EmotionDr. Thomas FritzBoth Mafa and Western listeners showed an ability to recognize the three basic emotions above chance level.

This finding provides the first solid evidence for a universal human ability to distinguish basic emotions in music.Science News, 2009

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Universal language - both Mafa and Western listeners showed an ability to recognize the three basic emotional expressions tested in this study (happy, sad, and scared/fearful) from Western music above chance level. This indicates that these emotional expressions conveyed by the Western musical excerpts can be universally recognized

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Dr. Adrian NorthDr. David HargreavesBrands with music that fit their identity are 96% more likely to be recalled than those with non-fit music or no music at all.

Respondents are 24% more likely to buy a product with music that they recall, like and understand.Teclamusic.com 201390% of customers like having music in-store, where 60% said that music made them stay in-store for longer. 1

In-store music has the capacity to increase gross sales by 38.2%. 21: Gallup Organization, 20072: Journal of Marketing, 2007

3. Prefrontal Cortex: Music, Recall, and Intent

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Music19

1. Music is Contextualized in Moments

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MotivateAmplifyExpressRegulateConnect

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107 minutes21

2. Music Activity Reflects Life

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600k+study playlistsClair de Lune Debussy Schuster VI Quartet in D minorBach Air on the G StringBeethoven Piano Sonata 09Beethoven Ode to Joy

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Your mood (studying)23

Spotify Internal & Proprietary Data: US 2013

SaturdaysJuly 4th

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Something you do (BBQ)24

Spotify UsersGeneral Population

New Product TrialSocial Influence36%26%54%44%

Use Social Networks Daily80%54%

YouGov Definitive Insights US Audience Profiling July 2012, n=16003. Music Lovers are Influencers

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User Influence25

WatchingSharingCommentingYouGov Definitive Insights US Audience Profiling July 2012, n=1600

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Music stimulates memoriesMusic conveys universal emotionMusic increases recall and intentMusic is contextualized in momentsMusic activity reflects lifeMusic lovers are influencers

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Source: Confidential Spotify internal data, Q3 2013MondayTuesdayWednesdayThursdayFridaySaturdaySunday03,333,0393,417,1013,476,2303,491,0703,293,4872,917,8543,036,97012,360,5152,386,7832,437,6942,466,5712,374,0302,260,9422,398,81921,685,3771,719,5301,753,7581,772,0421,763,0851,746,6011,854,42431,254,4271,305,4301,327,1271,333,0811,342,8941,359,1841,429,6664975,9741,036,0231,058,2901,053,7271,067,7261,072,5471,111,6145894,775983,807996,440991,1731,004,783888,240907,07461,257,7261,400,8781,418,9421,415,3421,408,102845,748807,94371,847,1752,013,2352,080,0382,048,0032,002,2501,080,143934,18082,949,9383,241,0153,277,6883,240,1413,150,7341,704,4021,466,62294,509,5384,862,5034,912,2814,857,1524,785,7852,619,7632,274,563105,913,2176,242,3686,285,0256,244,1616,176,4653,615,4913,194,933116,496,3136,761,0706,747,7786,730,9476,674,8744,378,5574,008,912126,257,5856,395,9926,369,6876,343,2966,269,7404,708,3114,548,288136,712,3176,858,7616,774,6616,724,1676,593,7804,860,2034,912,035147,307,6887,431,0127,398,4337,265,2027,120,2264,917,4055,226,486157,714,1757,805,6577,814,6967,566,9897,324,9404,875,4375,384,762167,787,9417,883,1327,868,5637,542,5337,027,2514,795,0005,463,559176,627,0566,711,6626,700,0286,389,2095,758,0824,613,7425,361,168185,990,9806,046,7615,968,5855,686,5164,946,6444,396,5785,233,094196,194,4096,213,9936,060,1965,753,6164,632,3444,321,9515,447,527206,614,8756,661,8966,490,1046,087,3944,654,0454,415,1905,796,886216,683,7406,705,1986,552,0046,110,6564,571,9204,420,3645,845,847225,995,2136,014,0865,910,9455,472,7924,249,3214,170,9255,416,854234,755,3234,794,9414,775,5374,413,6813,657,2663,666,0244,489,845

So if you start to look at users listening behaviors - you can see that we are lighting up more parts of their day

Source: Confidential Spotify internal data, Q4 2013In CarAt HomeAt WorkWorking OutPublic Transit

17% of commuters listen to streaming audio in their carMore than 42% of music listening at home is online23% of users stream music online at work22% of streaming music is during workouts14% of streaming is done on public transit

And thats what we are all about here at Spotify - delivering music to more parts of peoples day.

Because if it is a music moment to your consumer - it is a media moment to you.

A meaningful musical identity

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3 easy steps to a meaningful musical identity

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Step 1Own a moment, an emotion, or an activityReebok decided to own the inspirational workout

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Step 2Share great music for that moment, emotion, or activityReebok decided to own the inspirational workout

Reebok asked famous athletes to curate workout playlists

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Step 3Make consumers return and ask for more great musicReebok decided to own the inspirational workout

Reebok helps consumers create unique workout playlistsReebok asked famous athletes to curate workout playlists

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.34% Avg CTR

.26% Avg CTR

+ 60%+ 33%+ 100%+ 22%+ 59%+ 52%Spotify Internal & Proprietary Data, 1H 2013

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Auto Case Study

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Entertainment Case Study

3,000+ hours of listening and, counting average user engagement17.3 mins

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Tech Case Study

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Bacardi has been getting the party started for 150 years. Brand is inherently tied to music. Identity: where-ever Bacardi is, there will be a party. So, lets bring the party to you. 39

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What is your musical identity?

PompeiiBastilleBad Blood (The Extended Cut), track 1/19, disc 1/62013-03-04T08:00:00ZAlternative214217.17Wavin' Flag (Coca-Cola Celebration Mix)K'naanTroubadour, track 16/19, disc 1/12010Hip Hop/Rap212597.42eng - iTunPGAP0eng - iTunNORM 00001DFF 000021D8 00009056 0000C776 00031B34 0002E729 0000A0F9 0000932B 000226B6 000203D0eng - iTunSMPB 00000000 00000210 00000B58 00000000008EFF98 00000000 00819FAD 00000000 00000000 00000000 00000000 00000000 00000000