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The future of online shopping in Belgium - Wat moet u weten over de Belgische e-commerce markt. GREET DEKOCKER

Text of - IgnitionOne Lunch & Learn

  • 1. E-commerceIn Belgium

2. What to expect?E-commerce in BelgiumGlobal MarketThe Love for MAbout SafeShops.beE-commerce in Belgium. 3. E-commerce in BelgiumTurnover1.8 billion euros 4. E-commerce in Belgium7.000webshops100newwebshopseverymonthGrowthSource: OgoneE-commerce in Belgium. 5. E-commerce in BelgiumAverage E-commerce growth (volume)Source: Ogone/Emota25% 17%E-commerce in Belgium. 6. E-commerce in BelgiumAverage spendper e-shoperper month150Source: OgoneE-commerce in Belgium. 7. E-commerce in BelgiumTop 3 E-commerce Sectors12 3Source: OgoneE-commerce in Belgium. 8. E-commerce in Belgium900008000070000600005000040000ChristmasShopping 2012EarlybookingsBookingsSummer salesBack toschoolChristmasShopping 201301/09/2012 10/12/2012 20/03/2013 28/06/2013 06/10/2013 (blank)Source: OgoneShopping PeriodsE-commerce in Belgium. 9. E-commerce in Belgium80000700006000050000400003000020000100000Shopping TimeMONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAYNIGHTEVENINGAFTERNOONNOONMORNINGSource: OgoneE-commerce in Belgium. 10. E-commerce in Belgium62 %23%13%2%0,05%3 Source: OgoneE-commerce in Belgium. 11. E-commerce in Belgium31.5%38.5%48.7%34.0%24.3%25.6%27.1%26.0%23.7%15.1%11.6%21.2%9.3%10.0%10.8%10.7%0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%2013201220112010Payment MethodsVISAMastercardBancontactBank-Branded Pay ButtonsAmerican ExpressMaestroPayPalOtherDinersBank transferDiners ClubSource: OgoneE-commerce in Belgium. 12. Global Market 13. Global Market% Volume E-CommerceUKFranceGermanyBenelux60% 17%E-commerce in Belgium. 14. Global MarketWHICH IS YOUR MARKET? BORDERS?My site can beaccessed fromanywhere in theworld...24 hours a dayI acceptinternationalcredit cards...English is the internationallanguage...SOE-commerce in Belgium. 15. Global Market10%4%2%Source: Ogone+25%of the BE E-commerce volumecomes from foreign customersE-commerce in Belgium. 16. E-commerce in Belgium.Global Market1%4%%25%of the BE consumers currentlyshops online across borders11%of the EU consumers currentlyshops online across borders 17. Global MarketTop 3 Barriers for consumers to buy across countries1%4%%1. Long delivery times2. No delivery (also need for easy return & track& trace)3. Uncertainty of rightsE-commerce in Belgium. 18. Global MarketBarriers for retailers to sell across countries1%4%% Legal/tax and payment issues Fraud Delivery cost (cross border distribution costs are twice ashigh as domestic ones)25%of Retailers sell acrossthe country.E-commerce in Belgium. 19. Global MarketCultural differencesE-commerce in Belgium. 20. The love for M 21. The love for MM-Commerce, the future100% 200of BE will have 4G coverageby the end of 2014The Price of an advancedSmartphone has fallen to57%Of Belgians bought goodsor services online in 2013Source: Gartner/Google BEE-commerce in Belgium. 22. Source: Google BE 23. The love for MBy the end of2014 in BE85%Of the population willbe online60%Will have ansmartphone50%Will have a tabletSource: Gartner/Google BEE-commerce in Belgium. 24. Zero moment of truth 25. Are you ready for the future? 26. They are 27. In 28. We provide the distribution and promotion of the quality labelBehind the quality label there is an independent certification processE-commerce in Belgium.About SafeShops.beHow do you recognize the SafeShops Quality Label? 29. www.SafeShops.beinfo@SafeShops.beE-commerce in Belgium.