12
COMM 202 TUTORIAL WEE K 4 – SKILLS MAT R IX T19 & T20

Kinsey comm202 week 4

Embed Size (px)

Citation preview

COMM 202 T

UTORIA

L

WE

EK

4 –

SK

I LL S

MA

TR

I X

T19 & T20

WELCOME: TO DO LIST

Last Chance to Hand-In Skills Matrix Draft

Skills Matrix Review Peer Review!

SKILLS MATRIX IS THE FOUNDATION FOR EVERYTHING

Interviews

Cover Letter & ResumeSkills Matrix

SKILLS MATRIX

Situation Task Action Result Link

SKILLS MATRIX FAIRY TALE

Situation

Task

Action

Result

Link

MY EMBARRASSING FIRST SKILLS MATRIX

Skill Experience

Situation

Task Action Result Link

Leadership

Sales Associate @Nike Store

There was a rush on Christmas Eve, my manager went home sick

People were abandoning sales and the line-ups were really long

I told everyone to move to their own stations and had the experienced cashiers take the line-ups.

$20,000 in sales

WHAT IS WRONG WITH THIS?

WHAT IS WRONG WITH THIS?

Action didn’t go into enough detail (50%-60% of the story)

Action doesn’t reflect the Skill Significance of the Result Missing Link More Details Needed

SECOND DRAFTSkill Experience Situatio

nTask Action Resul

tLink

Sales Associate @Nike Store

Christmas Eve Rush, manager went home sick, usually our largest sales day of the year, but new SportsCheck had opened in the mall down the street and we feared losing customers

Our line up were getting long and customers began abandoning their intended purchases in the line up. We usually have a one sales rep to one customer policy, but even after calling in extra staff, we couldn’t meet demand

I proposed that we move to a “zone defense” strategy and placed different people in their areas of expertise. Because I had built strong relationships with my team and had gotten to know their strengths, I was able to delegate tasks efficiently. Two people who were great cashiers took cash full time, I ran women’s shoes, another rep ran men’s shoes, etc. and then directed our customers to the check out once we had made the sale.

Moved customers quickly through the store, had much shorter line up, and had a record high Christmas Eve with over $20,000 in sales (almost double the previous year)

Shows my ability to lead in times of stress and not only survive, but thrive

Leaders

hip

“If you don’t have time to do it right, when will you have time to do it over?”

-- John Wooden

HEAD COACH AT UCLA10 NATIONAL CHAMPIONSHIPS IN 12 YEARS

PEER REVIEW

WHAT ARE WE LOOKING FOR?

“Hold others to the best version of themselves.”

-- David Huynh Manifesto

JDC WEST CAPTAIN, MENTOR, FRIEND,BROTHER, AND SUPER HERO

FOR NEXT WEEK

Networking Event on Feb 5th

LinkedIn Profile Due Feb 6th (EASY MARKS) – Rubric on the Blog

Networking Reflection Due Feb 11th

Company Research Assignment Due Feb 13th

FOR NEXT NEXT WEEK