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LISTENING TO LISTENING TO LEARNLEARN
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Listening is…Listening is…
• An essential part of communication
• Not taught in school
• A skill that can be learned
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Why is Listening a Why is Listening a Key Skill of Leadership?Key Skill of Leadership?
• Connecting
• Decision Making
• Problem Solving
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“Seek first to understand,
then to be understood.”
—Stephen Covey
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Two Parts ofTwo Parts ofEffective ListeningEffective Listening
• Active Listening
• Empathetic Listening
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Active Listening Active Listening Requires…Requires…
• Rephrasing and Confirming
• Nonjudgmental Attitude
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Empathetic Listening Empathetic Listening Requires…Requires…
• Putting oneself in the speaker’s place
• Imagining the speaker’s viewpoint
• Understanding the speaker’s feelings
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Monitoring OurMonitoring OurListening LevelListening Level
• Awareness
• Adjustments
• Powerful Tools
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Role Play –Role Play – Listening in Listening in Adversarial Situations Adversarial Situations
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Listening inListening inAdversarial SituationsAdversarial Situations
• Nonjudgmental
• Productive Framework
• Positive Conversation
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Listeners should always strive Listeners should always strive to create a positive to create a positive presentpresent as as
opposed to a negative opposed to a negative pastpast..
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Giving and Receiving Giving and Receiving FeedbackFeedback
• Can be difficult
• Basic part of team development, leadership, and friendship
• Both parties must use effective listening
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Tips on Giving FeedbackTips on Giving Feedback• Is it helpful?• Do others want it?• Can it change a behavior?• Is it specific?• Does it describe behavior?• How does it impact you?• Does it contain an “I” statement?• Did the recipient understand what you said?
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You can give caring feedback You can give caring feedback without a good technique,without a good technique,
but the slickest technique in but the slickest technique in the world will not hide a lack the world will not hide a lack
of caring.of caring.
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Tips on Receiving FeedbackTips on Receiving Feedback
• Seek out feedback.
• Listen carefully.
• Listen actively.
• Listen empathetically.
• Monitor your emotions.
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Consider feedback to be a Consider feedback to be a gift. gift.
It truly is one.It truly is one.
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Effective ListeningEffective Listening• A learned skill
• Important to relationships and problem solving
• Active and empathetic
• Turns a negative situation into a positive one
• Key to giving and receiving feedback.
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TicketTicketBegin to Work
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April 18, 2005
Finish Your
Ticket Not Later Than:
Oct 19, 2006