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LISTENING TO LISTENING TO LEARNLEARN

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Listening is…Listening is…

• An essential part of communication

• Not taught in school

• A skill that can be learned

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Why is Listening a Why is Listening a Key Skill of Leadership?Key Skill of Leadership?

• Connecting

• Decision Making

• Problem Solving

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“Seek first to understand,

then to be understood.”

—Stephen Covey

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Two Parts ofTwo Parts ofEffective ListeningEffective Listening

• Active Listening

• Empathetic Listening

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Active Listening Active Listening Requires…Requires…

• Rephrasing and Confirming

• Nonjudgmental Attitude

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Empathetic Listening Empathetic Listening Requires…Requires…

• Putting oneself in the speaker’s place

• Imagining the speaker’s viewpoint

• Understanding the speaker’s feelings

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Monitoring OurMonitoring OurListening LevelListening Level

• Awareness

• Adjustments

• Powerful Tools

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Role Play –Role Play – Listening in Listening in Adversarial Situations Adversarial Situations

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Listening inListening inAdversarial SituationsAdversarial Situations

• Nonjudgmental

• Productive Framework

• Positive Conversation

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Listeners should always strive Listeners should always strive to create a positive to create a positive presentpresent as as

opposed to a negative opposed to a negative pastpast..

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Giving and Receiving Giving and Receiving FeedbackFeedback

• Can be difficult

• Basic part of team development, leadership, and friendship

• Both parties must use effective listening

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Tips on Giving FeedbackTips on Giving Feedback• Is it helpful?• Do others want it?• Can it change a behavior?• Is it specific?• Does it describe behavior?• How does it impact you?• Does it contain an “I” statement?• Did the recipient understand what you said?

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You can give caring feedback You can give caring feedback without a good technique,without a good technique,

but the slickest technique in but the slickest technique in the world will not hide a lack the world will not hide a lack

of caring.of caring.

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Tips on Receiving FeedbackTips on Receiving Feedback

• Seek out feedback.

• Listen carefully.

• Listen actively.

• Listen empathetically.

• Monitor your emotions.

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Consider feedback to be a Consider feedback to be a gift. gift.

It truly is one.It truly is one.

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Effective ListeningEffective Listening• A learned skill

• Important to relationships and problem solving

• Active and empathetic

• Turns a negative situation into a positive one

• Key to giving and receiving feedback.

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April 18, 2005

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Oct 19, 2006