Day One:Listening to Learn

Day One:Listening to Learn

Listening Is Listening Is

• An essential part of communication

• Not taught in school

• A skill that can be learned

• An essential part of communication

• Not taught in school

• A skill that can be learned

Why is listening a key skill of leadership?

Why is listening a key skill of leadership?

• It connects us with others.

• It helps us make decisions and solve problems.

• It connects us with others.

• It helps us make decisions and solve problems.

“Seek first to understand, then be understood.”

—Stephen Covey

“Seek first to understand, then be understood.”

—Stephen Covey

Two Parts of Effective Listening Two Parts of Effective Listening

• Active listening

• Empathetic listening

• Active listening

• Empathetic listening

Active Listening RequiresActive Listening Requires

• Rephrasing and checking

• Nonjudgmental attitude

• Rephrasing and checking

• Nonjudgmental attitude

Empathetic Listening RequiresEmpathetic Listening Requires

• Putting the listener in the speaker’s place

• Seeing things from the speaker’s viewpoint

• Understanding how the speaker feels

• Putting the listener in the speaker’s place

• Seeing things from the speaker’s viewpoint

• Understanding how the speaker feels

Listening in Adversarial SituationsListening in Adversarial Situations

• Respond to the listener’s manner.

• Create a productive framework with a positive stance.

• Cast conversation in a positive light.

• Respond to the listener’s manner.

• Create a productive framework with a positive stance.

• Cast conversation in a positive light.

Listeners should always striveto create a positive present as opposed

to a negative past.

Listeners should always striveto create a positive present as opposed

to a negative past.

Tips on Giving FeedbackTips on Giving Feedback

• Is it helpful?• Do others want it? • Can it change a behavior?• Is it specific?• Does it describe behavior?• How does it impact you?• Does it contain an “I” statement?• Did the recipient understand what you said?

• Is it helpful?• Do others want it? • Can it change a behavior?• Is it specific?• Does it describe behavior?• How does it impact you?• Does it contain an “I” statement?• Did the recipient understand what you said?

You can give caring feedback without a good technique,

but the slickest technique in the world will not hide a lack of caring.

You can give caring feedback without a good technique,

but the slickest technique in the world will not hide a lack of caring.

Tips on Receiving FeedbackTips on Receiving Feedback

• Seek out feedback.

• Listen carefully.

• Listen actively.

• Listen empathetically.

• Monitor your emotions.

• Seek out feedback.

• Listen carefully.

• Listen actively.

• Listen empathetically.

• Monitor your emotions.

Consider feedback to be a gift. It truly is one.

Consider feedback to be a gift. It truly is one.

Listening to LearnListening to Learn

• Effective listening is a learned skill.• Listening is important to relationships

and problem solving.• Effective listening is both active and empathetic.• Listening can turn a negative situation into

a positive one.• Listening is key to giving and receiving

feedback.

• Effective listening is a learned skill.• Listening is important to relationships

and problem solving.• Effective listening is both active and empathetic.• Listening can turn a negative situation into

a positive one.• Listening is key to giving and receiving

feedback.