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8/8/2019 Listening Skill Group
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Presented by:Darshan MahetaHiren BrahmbhattKhushali GorSeema ParmarDharmesh ParmarDipti NayduD.G. GoswamiJignesh Piyeja
Guided BY:Shital mam
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INTRODUCTION
Listening is an important skill most peopleare oblivious of the time they spend inpurposeful listening.
Listening is quite similar to reading as itinvolves the reception and decoding ofverbal message from the other person.
No communication process is completewithout listening.
Listening is a neglected study in school
and colleges Even though managers fromaround the world consider it a significantpart of ones communication skills.
Communication can not be managedeffectively without good listening skills.
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PURPOSE
To gain new information and ideas.
To questions and test evidence anassumptions.
To be inspired
To improve your own communication.
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DEFINITION
Listening is a process ofreceiving, interpreting andreacting to a message received
from the speaker. Listening, whether done by
individuals or by companies andgovernment, is a signal ofrespect. When people dont feel
listened to, they dont feelrespected. And when they dontfeel respected, they feel angerand resentment. Thisresentment is exacerbated ifpeople think youre pretending
to listen but arent.
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STAGES OF THE LISTENING
PROCESS
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TYPES OF LISTENING
Appreciative listening
Empathetic listening
Comprehensive listening
Critical listening
Active listening
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APPRECIATIVE LISTENING
This is listening for
deriving aesthetic
pleasure, as we do
when we listen to a
comedian, musician,
or entertainer.
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EMPATHETIC LISTENING
When we listen to adistressed friend who wantsto vent his feelings, weprovide emotional and moralsupport in the form ofempathetic listening.
When psychiatrists listen totheir patients, their listeningis classified as empatheticlistening.
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COMPREHENSIVE LISTENING
This type of listening isneeded in the classroom whenstudents have to listen to thelecturer to understand andcomprehend the message.
Similarly , when someone is
giving you direction to find thelocation of a place,comprehensive listening isrequired to receive and
interpret the message.
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CRITICAL LISTENING When the purpose is to accept
or reject the message or toevaluate it critically, onerequires this type of listening.
For example listening to a sales
person before making apurchase or listening topoliticians making their electioncampaign speech involves
critical listening.
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Desire to be other-
directed
No desire to protect
yourself
Desire to imagine
the experience of
the other
Desire to
understand, not
critique
QUALITIES OF ACTIVE
LISTENERS:
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ACTIVE LISTENING
Body Language Open-Ended
Questions
Repeat ContentAcknowledge
Feelings
Dont Judge Be Quiet
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BARRIERS OF LISTENING
Environmental conditions
Space / distance
Omniscient attitude of the
listener
Infrastructure
Speed of the speaker
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CONTu
Posture of the listener
speakers non-verbal
communication
Voice and tone of the
speaker
Language of the speaker
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FEATURES OF LISTENER
Stop talking with other while you
listen to some one. So you can
understand the concept of
speaker.
Show you want to listen. So you
can understand him.
Remove distraction
You should empathies withspeaker on listening time.
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CONTu
Never interrupt the person before they are finishedtalking.
Never mock what the person has to say.
Never judge the person that's talking to you. Beopen to suggestions and solutions.
Stop talking/be silent
Hold your temper while you listen to some one.There are the best features of good listener.
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ANATOMY OF POOR LISTENING
Calling a subject boring: Poorlisteners will tune out if they decidethe subject is boring.
Criticizing the speaker:A poor listener finds fault with thespeaker (what they look like,wear, etc.) or says that the speakercan't have anything worthwhile tosay.
Overreacting: Poor listeners disagree
so strongly with the speaker that theymiss the rest of the talk.
Listening for facts only: Poorlisteners don't think about the "bigpicture" or main ideas that go alongwith the facts
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CONT..
Faking attention: Poor listeners lockeyes onto the speaker and then relaxand daydream.
Giving into distractions: Poor listeners
will use distractions (footsteps,coughs, door closing) as an excuse tostop listening.
Choosing only the easy stuff: Poorlisteners want to be entertained anddon't want to take the trouble to figure
out complex ideas. Wasting thought speed:Poor listeners (because thought speedis faster than speech) will usethought speed to think about personalproblems or distractions, thusfalling behind the speaker.
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TECHNIQUES TO IMPROVE
LISTENING SKILLS
Motivate your self tolisten
Respect the speaker
Remove horns effect
Positive body language
Do not interpolate
Manage your mood
Improve your listeningspan
Use lucid style
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ROLEPLAY Role-playing refers to the changing
of one's behavior to assume a role,either unconsciously to fill a socialrole, or consciously to act on anadopted role.
While the oxford English
dictionary defines role-playing as"the changing of one's behavior tofulfill a social role"
For instance, you might train salespeople by having two people actout a sale-scenario. One acts as
the sales person. The other acts asthe customer. This allows traineesales people to practice their salestechniques. A trainer and/or othertrainees may watch the role playand critique it afterwards.
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PROCESS OF ROLEPLAY
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TEAM ROLEPLAYING IS AN
EXCELLENT EXERCISE FORu
analyzing problems fromvarious perspectives
implementing brainstorming
methodology in simulations ofreal cases
trying various solutions in acase scenario
developing team-work, co-operation and creativeproblem solving in groups
exercising creative techniques
in a risk-free environment
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23/23THANK YOU FOR LISTENIN