Violence prevention in an urban mass transportation, by Daniel Villegas

“VIOLENCE IN TRANSIT”FINAL CONFERENCE

Violence prevention in an urban mass transportation

Spazio Europa (ROMA), 4th October 2013

Daniel VillegasChief of Investigation and AnalysisSecurity and Civil Protection UnitMetro Barcelona

VIOLENCE IN TRANSIT EVALUATION

METRO BARCELONA IDIOSYNCRASY

INDEX

2Pag.

1

2

3

4

pág. 3

pág. 6

pág. 12

pág. 13

5 pág. 14

PRIMARY PREVENTION MEASURES

SECONDARY PREVENTION MEASURES

TERTIARY PREVENTION MEASURES

3Pag.

Awareness bridge for different Departments of our

company. (SCPU/ERD/CSR)

Platform to generate new ideas and permanent reflexion of

the consequences of our decitions as a Metropolitan

Transport Company.

But, concretely, what do we change?

Learn to use more arguments to change/adapt our

decitions in a social component way.

Understand and spread it inside our company.

Offering facilities and dissemination of social projects or

values to arrive directly to our millions of customers.

All kind of expositions or presentations.

1. Metro idiosyncrasy.

2. Major incidents

tipology.

3. Primary prevention

measures.

4. Secondary

prevention

measures.

5. Tertiary prevention

measures.

Violence in transit evaluation

4Pag.

Metro is a massive Public Transport.

Barcelona Metro has:

1,3 millons passengers/day

The railway transport is a service of general interest and essential for the Comunity.

(Art. 31.1 Catalan Railway Law)


2. Major incidents

tipology.


measures.

4. Secondary

prevention

measures.


measures.

Metro as a mass transportation.

5Pag.

Security and its perception is one of the most important

user requirements (annual opinion questionnaire)



2. Major incidents

tipology.


measures.

4. Secondary

prevention

measures.


measures.

IMPORTANCE ITEMS FOR CITIZENS WHO USE METRO 2009 2010 2011 2012

Reliability 1 2 1 1

Security feeling 2 1 2 2

Speediness 3 4 3 3

Easiness in conecting with other PTS 5 5 5 4

Information in case on incidents 4 3 4 5

Information about shckedules and prices - - - 6

Good operation of escalators and elevators - - 9 7

No accidents / falls 7 8 6 8

Good operation of machines and payment line 8 9 7 9

Accesibility - - - 10

Train cleanness - - - 11

Employees polite and proactive - - - 12

Metro tries to improve service 10 7 8 13

Trains temperature - - - 14

No crowdings 13 10 13 15

Cleanness 7 8 10 16

Station temperature - - - 17

6Pag.


- Implications for Security and Civil Protection:

1. Open systems that facilitate an easy access and a fast exit.

2. Anonymity helps pass unnoticed and affects all uncivic/criminal investigations.

3. The high number of passengers traveling in confined/closed spaces makes them specially vulnerable and any risk can generate a large number of victims.

4. In the case of suburban, due to the underground

environment, all risks increseas easily making any evacuation much slower and affecting the accessibility of the emergency assistance.


2. Major incidents

tipology.


measures.

4. Secondary

prevention

measures.


measures.

7Pag.

So... What we do to solve the problem?

Cooperation between stakeholders:

PRIMARY PREVENTIONSECONDARY PREVENTION

TERTIARY PREVENTION


2. Major incidents

tipology.


measures.

4. Secondary

prevention

measures.


measures.

Educa TMB is our own educational project (TMB) through which we want to influence the understanding of mobility and citizenship by promoting values of respect and coexistence to move to a city that need to be more human and with a higher life quality.

Theis plan defines three different scenarios:

1st - Promotion of values:

- 10 educational activities are conducted covering all levels of education: Child Cycle, Primary, Secondary School, Professional education and university. (specific Dept. to do that plan)

Primary prevention measures

8Pag.


2. Major incidents

tipology.


measures.

4. Secondary

prevention

measures.


measures.

FOREWORD

OUR DAILY CHALLENGES

Secondary prevention measures

9Pag.

Police Control

Operation Xarxa: The whole year. Prevention and detection of crime. (Mossos d'Esquadra and Guardia Urbana de Barcelona) Grèvol Operation: Christmas Campaign. Prevention and detection of crime. (Mossos d'Esquadra) Gregal Operation: Summer Campaign. (Mossos d'Esquadra) Pickpocketing Operation: All year (Division Tranposrte and multiple offenders unit of Mossos d'Esquadra) Antigraffiti Operation: Mossos Transport Division and Reoffending investigation Dept.

Situational Crime Prevention

Trails/routes in key locations and hot hours for Security Guards. Presence of Metro employees at stations and trains. Presence of videocameras in all stations and trains. Metro Radio media and awareness campaigns about theft and anti-social behavior on television screens in stations and trains.


2. Major incidents

tipology.


measures.

4. Secondary

prevention

measures.


measures.

FOREWORD


Secondary prevention measures

10Pag.

Situational Crime Prevention (continued)

- Collaboration of TBC staff (alternatives punish mesures) located at key points to receive relevant information.- Collaboration of concessionaires and Metro stores.- Collaboration of musicians located in key links.- Cleaning and immediate repair of vandalized items. (Broken Windows Theory)- SOS Interphones in all stations, platforms and lobbies. (making easy and permanent the communication with all citizens)

TMB Educa through two programs:

2nd: Social integration. A. Consortium Agreement with BCN Education Dept. to address school failure cases with students at the end of high school (15/16 years) B. 10 sessions are conducted in living with company employees who promote educational interests.

3st: Prevention of crime. A. 3 sessions are conducted with Guard and Education Consortium, who selected BCN educational centers in a strategic way. B. Promoting respect for people and furniture.


2. Major incidents

tipology.


measures.

4. Secondary

prevention

measures.


measures.

FOREWORD


Tertiary prevention measures

11Pag.

Collaboration agreements with:

1. Mediation with Youth Justice Dept. at the request of Children Prosecutor Office.

- Mediations with children who have committed a misdemeanor and crimes against Barcelona Metro: a. Awareness through meetings with Security Dept. of the company. b. Opportunity to repair damage without going to a legal trial.

2. Department of Justice - Alternative Measures (TBC)

- Agreement for alternative punishment through Benefit Work for the Community. Punished person can come to Metro to carry out customer service tasks to helps the passage, inform them, etc..


2. Major incidents

tipology.


measures.

4. Secondary

prevention

measures.


measures and

others.

FOREWORD


Another measures to prevent violence in transit

12Pag.

Daily training for Security Guard teams (15min/day):

Self-Protection MeasuresCustomer ServiceForbidden weaponsNo Discrimination

Regular training and awareness to all employees

Training sessions on self-protection measures and customer relations.

Corporate Social Responsibility

Actions to promote accessibility and mobility in public transport.Dialogue with associations and groups at risk of exclusion.Assignment of advertising space for the dissemination of campaigns related to social causes.


2. Major incidents

tipology.


measures.

4. Secondary

prevention

measures.


measures and

others.

13Pag.

Training to internal exmployees and external services.



2. Major incidents

tipology.


measures.

4. Secondary

prevention

measures.


measures and

others.

14Pag.

Awareness training videos:

Discrimination against people with disabilities.Discrimination on religious beliefs.Discrimination based on gender identity.Discrimination ideology.Discrimination based on sexual orientation.Discrimination by race or ethnicity.

Operative situations training videos:

How to deal with a sleeper.How to deal with begging and beggars.How to deal with insults and threats.How to deal with alcohol poisoning.How to deal with antisocial situations.How to request personal documentation.



2. Major incidents

tipology.


measures.

4. Secondary

prevention

measures.


measures and

others.

15Pag.

Grazie mille a tutti per la vostra attenzione!!!

Documents

Violence prevention in an urban mass transportation, by Daniel Villegas