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Whitepaper - Mitel phone systems
The advantages of using a Mitel phone system
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v1-01/14
Contents
• WhoisMitel?• AdvantagesofaMitelbusinessphonesystem• Mitelphonesystems
working with daisywww.daisygroup.com
v1-01/14
Whenitcomestobusinesscommunicationtools,Mitelpossessoneofthemarket’smostcomprehensiveportfolioofproducts.Asanindustryleader,theorganisationcreateshigh-quality,feature-richsolutionsthatenablebusinessestointeracteffectivelyandefficiently,whiledramaticallyreducingitscallcosts.
Designedwithmodernofficeaestheticsinmind,thesolutionsgiveuserseasy,intuitiveaccesstoIPtelephonyandadvanceddesktopapplications.Mitelphonesaresuitableforallemployees,fromareceptionistrightuptoadirector.Featuringadvancedfunctionalities,thesoftwareiscompetitivelypricedandmatchesbusiness’individualneeds.
Increased productivity
Mitelphonesystemscanhelpincreaseabusiness’productivitybyenablingemployeestoworkeffectivelytogether.Aphonesystemneedstobesimpleandcomfortabletouse,minimizingthetimeittakesforstafftomanagecallseffectively.AMitelsolutionallowsbusinessestoassignitsstaffasinglenumberandmailbox,ensuringtheycanansweracallatanytime.
Improved efficiency
Possessinganarrayofvalue-addedfeatures,aMitelphoneallowsyouandyouremployeestoworkeasilyandefficientlywhereveryoumaybe–regardlessofwhetherusersareinsideoroutsidetheoffice.Theadvancedsystemsensurethatyoucanrespondtoacompanyorclientissueeffectively.FeaturessuchasPresenceprovidetheabilitytoseewhoisavailabletotakeacall;whileapplicationslikeunifiedmessagingandautoattendanthelpmakehandlingacallassimpleaspossible.
Smarter working
Inanagewhereremoteworkingisontherise,employeesshouldn’tbetieddowntotheirdesks.Insteadtheyshouldbeabletotaketheirworkwiththemwherevertheygo.Mitelsystemsfeaturehotdesking,teleworkingandtwinningwhichpreventstheuserfrommissingimportantcallsbyroutingtheirpreferencestoanyIPenabledphonewithinthebuilding.Thesefeaturesareparticularlyusefulformanagersorremoteworkers,forexample,freeingthemfromanylocationconstraints.
Who is Mitel?
Advantages of a Mitel business phone system
working with daisywww.daisygroup.com
v1-01/14
“Suitable for all employees, from a receptionist right up to a director.
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...allows businesses to assign its staff a single number and mailbox, ensuring they can answer a call at any time.
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Flexibility
Mitelphonesystemsaredesignedtoaccommodatebusinessesthatrangeinsize,fromfiveemployeestothousands.Thesolutionsenableworkerstoworkremotely,helpingreduceoverheadbusinesscosts.Thisinturnwillprovidemoreofficespace.Concernsovertheavailabilityofstaffwhentheyareoutsidetheofficearereducedthankstodynamicextension.Customerswillbeabletoreachanemployeewithouthavingtodialdifferentnumbersbecauseuptoeightdevicescanbelinkedtothatnumber.
Stay within your budget
Althoughacomprehensivebusinessphonesystemdoesn’tcomecheap,theinitialinvestmentispaidoffrelativelyquicklyasthesystemsgrowalongsidethecompany.UsingaMitelphonesystemenablesthebusinesstousejustonenetworkforallitscommunicationsanddataneeds.Thishelpstosignificantlyreducecallcostsandisparticularlyusefulformulti-siteorganisations.
Improved customer experience
Mitelphonesystemsfeatureautomaticcalldistributionwhichensurescustomerswillefficientlyandeasilygetthroughtothedeiredpersonbestplacedtodealwiththeirrequest.Pre-recordedmessagesaskthecallerswhichdepartmenttheywanttobetransferredtoandthephonewillthenautomaticallyconnectthem.Thisfeaturewillhelptodisplayaprofessionalimageforthebusinessutilisingitsservices.
Pre-recorded messages ask the callers which department they want to be transferred to and the phone will then automatically connect them.
Available Daisy handsets:
MiVoiceIPPhones•5324IPPhone•5312IPPhone•5360IPPhone•5320IPPhone•5320EIPPhone•5330EIPPhone•5340EIPPhone•5304IPPhone MiVoicedigitalphones•8528Phone•8568Phone
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Mitel phone systems
working with daisywww.daisygroup.com
v1-01/14
TwoMitelphonesystemsthatareavailableonthemarketinclude:
MiVoice Office
Thisphonesystemtwinsadeskphonewithamobiledeviceensuringcallsarenevermissedandcustomersneverreceivean‘outofofficemessage’.Additionaladvancedfeaturesincludetransferring,conferencing,auto-attendantandvoicemailcapabilities,allofwhichhelpimprovebusinessproductivity.Perfectforsmalltomid-sizedbusinesses.
MiVoice Business
Thissystemisdesignedtobeflexibleandmeettheneedsofbusinesseswithahandfulofemployeestothosewiththousandsofusers;wheretheyhaveasinglesiteormulti-sitenetwork.Highlyscalable,thesystemhasmanyembeddedfeaturesthatcomplementunifiedcommunicationssolutions.Thisflexibleplatformismanageablefromawebbrowsersosystemchangescanbesynchronisedacrossthesolution.Thisallowsmanagementcontrolandtaskstobedelegatedacrosstheorganisation,ratherthanrelyingonacentralcentralisedpoint.
Featuressuchasdynamicextensionallowtheusertoexperiencethesamecommunicationswherevertheyare–regardlesswhethertheyareofficebasedorworkingremotely.Auto-attendantandunifiedmessagingcapabilitiesaretwomorefeatureswhichmakeitahighlydesirablebusinessplatform.
