Mitel phone manager

Mitel Phone Manager

| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.

Mitel Phone Manager - Exclusive to MiVoice Office 250

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EFFICIENCYEMPLOYEE PRODUCTIVITYACCESSIBILITY

COST EFFECTIVEHYBRIDCONVERGENCE

EASY TO DEPLOY & MAINTAINUSER WEB PORTAL

Enhance Staff Productivity, Customer Service and Lower your overall Total Cost of Ownership


MiVoice Desktop Portfolio

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5330Mainstream Business Phone

5340Premium Business Phone

5324Mainstream Paper Labelled Phone

5312Entry Paper Labelled Phone

5360Executive Set

5320Entry Enterprise Phone

Digital Phones 8528 & 85685610 IP DECT

GigE Stand

LineInterfaceModule

Cordless Handset / Headset

PKM 12 and 48 – 5324 / 5330 / 5340

Accessories

MiVoice DECT 5610

MiVoice Digital Phones 8528 & 8568

MiVoice Conference

Phone

5304Basic Display Phone

MiVoice SIP Phones 5603, 5604 & 5607


Mitel Phone Manager – General Features

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• Windows 7/8/8.1

• VMWare ESXi v5.1 & 5.5

• Windows Server Hyper V

• Outlook 2010/2013 support

• Hunt group voicemail notifications

• SIP Softphone

Value Proposition

• Improved customer experience • Enhanced employee productivity

Value Proposition

• No additional business costs for entry level UC capabilities

Value Proposition

• Deploys easily• Easy to manage from a central location

rather than individually on each users PC


Mitel Phone Manager – General Features Continued

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• Multi Location Hot Desk Support

• Schedule for Night Mode

• Follows normal CT/GW requirements

• Station Volume Control

• Group MWI indications

Value Proposition


Value Proposition


Value Proposition




Mitel Phone Manager – Outlook User

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• Highlight & Dial

• Outlook Search & Dial – Outlook/AD

• Outlook Integration – DND Status/pop

• Outlook Auto Create Meet-Me appointments

• Call Details Banner – Customizable - Color

• Phone Presence

• Inbound Call Control – Answer/Divert/VM

• Mid Call Control – Hold/Tsf/Consult/Add/Clear

• Call History – Dial-able

• Change Endpoint states – i.e. Set DND

• Chat

Value Proposition


Value Proposition


Value Proposition




Mitel Phone Manager – Professional User

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Outllook level features + CRM = Professional

•5 Configurable buttons

•CRM Integrations including SF/Goldmine

ACT/Dynamics/Maximizer/Sugar/Tigerpaw

Zoho/Netsuite

•Keystroke/VB Script Macros/.NET/API

•Centrally managed custom toolbars

•TAPI Support

•Customizable Centrally managed Toolbars

Value Proposition

• Improved customer experience • Enhanced agent productivity

Value Proposition

• CRM integrations for improved efficiency

Value Proposition




Mitel Phone Manager – Team Leader

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Outllook level features + CRM = Team Leader

•Remote control of DND

•Log In and Log Out Agents

•Remote control of FWD

•Continuous Silent Monitor

•Hunt Group status icons

•Hunt Group email box status

•Hunt Group call waiting status

•Desktop system alarm notification

Value Proposition

• Improved Supervisor controls• Enhanced employee productivity

Value Proposition


Value Proposition




Office Environments and SIP Softphone

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• Outlook Screen Popping

• Highlight to Dial

• System Speed Dials

• System Directory


Desktop Icons

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SIP Softphone (licensed option)

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Key Features:

•MiVoice Office 250 SIP extension device, (Category F License required)

•Integrated Soft Keys (5 buttons), User Customizable

•Headset API Support for Plantronics & Jabra

•User Mobility

•Same User Interface as using Phone Manager to control a desk phone

Key Benefits:

•Combines presence client with Softphone for simplicity

•No need to train users on separate presence & Softphone clients

•Swap between controlling a desk phone or taking calls via the integrated SIP extension when changing locations

•Save desk space

•Future ACD Agent Support


Caller Identification Toast Banner

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Call History

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• View Call History

• Redial from Call History with a button click

• Easily identify:

• Missed Calls

• Calls from Contacts

• Calls from Personal Directories


Change the Phone Status / Presence

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• Easily View & Change Status displayed by your Phone

• DND

• In a Meeting

• At Lunch

• Instantly View Colleagues Presence

• Instant Message Colleagues


3 Levels of User Licensing

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3 Levels of User Licensing

•Outlook - Basic License is bundled with each solution

•Professional

•Team Leader – Supervisor Level User


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Mitel phone manager