MiVoice Office

Why should Business customers choose Mitel?

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• No More Out of Office

Ensure you don’t miss important customer calls. Using the inbuilt dynamic extension express feature, employees can twin their desk phone with any other phone.

• Flexible Working Made Easy

For businesses, the retention of key employees with important skills is crucial. Flexible working is built into the Mitel phone systems with no additional cost or complexity.

• Lower Mobile Costs

Mobile employees can to stay productive by routing calls to their device of choice while reducing long distance and mobility charges.

• Conferencing Built In

Meet-Me and Ad-hoc audio conferencing is built into the MiVoice Office, making it easy to collaborate quickly with colleagues without having to pay a hosted conference provider for the privilege.

MiVoice Office

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• Digital / IP Platform supporting up to 175 Users

• Plug n’ Play Expansion Modules

• Deep applications portfolio building on rich embedded applications with full UC suite accessible via MiCollab (formerly Mitel Applications Suite (MAS)), MiCollab Client (formerly UCA)

• OAI integration with industry specific applications

• Mitel’s leading IP and digital desktop phone portfolio

• Easy to use embedded mobility

• Multi-site IP networking out of the box

• Multi-language Support

MiVoice Office

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EFFICIENCYEMPLOYEE PRODUCTIVITYACCESSIBILITY

COST EFFECTIVEHYBRIDCONVERGENCE

EASY TO DEPLOY & MAINTAINUSER WEB PORTALEnhance Staff Productivity, Customer Service and Lower your overall

Total Cost of Ownership

What’s New in Release 6.0

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IT ADMINISTRATOR

•Reduced time to deploy

• Customer Configurator• User Creation Wizard• Web based Administration• Bundled Save, Restore & Backup

•Simplified administration

• DHCP for Mitel IP sets• Alarms and Alerts

•Enhanced security

• MiVoice Border Gateway support

END USER

•Empower mobile employees with corporate telephony functionality

• Mid-call features with voice prompted menus (due as a service pack, not available at release)

• Secure remote teleworking• SIP Phone Called Party Display• SIP Ad-hoc Conferencing

SOLUTION OVERVIEW

Out of the Box Embedded Applications

THE BASICS NEEDED TO GET TO BUSINESS … DAY 1

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• Unified Voice Messaging

• Auto-Attendant• Do Not Disturb Messaging

• Meet-Me Conferencing

• Dynamic Extension Express

• Automatic Call Distribution

• Software-Based Management

• STAR: Scheduled Time Based Application Routing

• File-Based Music on Hold

• …and much much more

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SIMPLIFYING THE EXPERIENCE

•SIP Ad hoc Conferencing

•SIP Called Party Display

•Configuration Assistant

•Unified Voice Messaging

•Meet Me Conferencing

•Hot Desking

•ACD

•Time Based Routing

•Door Relay

•File Based Music on Hold

Eliminate Hosted Audio Conferencing Fees

• Eight parties per conference• Max 20 parties / single conference • Total of 40 parties

• Dial able Conference Assistant and conference access codes• Set up on demand via User Web Portal or TUI

• “Ad hoc” conferencing is still available

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More than Simply Voice Mail

• Increase Employee Availability

• E-mail synchronization of deletions and heard / read

• Optional BlackBerry® message formatting

• MP3 attachment format

• Ease of Use

• Provide security and peace of mind

• Record a conversation and save it in a voice mailbox

• Cost Savings

• Single system wide licensing

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Unified Voice Message Synchronization for Google Gmail

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UVM Synchronization

•Release 6.0 enables the MiVoice Office voice mail to synchronize with Google’s Gmail email solution

•Gmail UVM synchronization joins Microsoft Office 365 as supported hosted email providers

STAR: Scheduled Time Based Application Routing

• Gives ability to offer flexible routing of inbound calls based upon

• Time of day• Specific date(s)• Day of week

• Can have multiple STAR applications to accommodate different departmental working hours etc

• Great for Doctors Surgeries, Dentists, anyone who needs more than the regular day / night mode

• Play bespoke Announcements for Bank Holidays etc

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Mobile workers who don’t have dedicated desks? Not a problem!

HOTDESKING

Ability to “log in” to another phone • Field based workers who don’t have a dedicated desk in the office

Works with digital and IP phones

Requires configuration• Hot Desk Profile, Hot Desk Base

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DYNAMIC EXTENSION EXPRESS

• No More “Out of Office”

• Rings up to ten devices simultaneously

• Find me Follow me – Route calls first to the desk phone, and then to mobile before going to voice mail

• Mobility Cost Savings

• Choose to answer calls on a mobile device or forward to voice mail

• Hand off a call from the mobile to the desk phone

IN-OFFICE EXPERIENCE ANYWHERE

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• Enhance productivity when on the go with MiVoice Office mid call features

• Call transfer

• Conference

• Voice Mail

• Auto-Attendant Control

• No more feature codes

• Easy to use voice prompted menus

• System administrators can customize voice guided feature system

Please note Mid Call features will be available in a service pack release later this year

How do I route calls so my customers aren’t kept waiting?

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Automatic Call Distribution

Digital call queuing with position in queue and time to answer (voicemail)

Call Routing Options

•Longest Idle•Balanced Call Count•Distributed•Linear•All ring

Call Route Programming

•Flexible programming on DDI, CLI with flexible priority – Can be different per queue

TELEWORKING

•Increase productivity of home based and remote office employees

• Embedded remote working feature

• Requires no server, no licensing and no additional cost

•Seamless access to the communication capabilities of head office

• Uses the same voice mail, conferencing and corporate features as in-office colleagues

•Easy to implement with a MiVoice IP Phone

• Phone automatically establishes a connection to the MiVoice Office

• Registered as a valid extension of the office phone system

MiVoice Office Meet-Me Conferencing

Option to Upgrade to audio, web & video collaboration on MiCollab

• Eight parties per conference

• Max 20 parties / single conference

• Total of 40 parties

• Dialable Conference Assistant and Conference Access Codes

• Set up on-demand via User Web Portal or TUI

• “Ad hoc” conferencing is still available

• Requires one system-wide license

SIP Phone Conferencing & Display Updates

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Mitel 5604Mitel 5603

Mitel 5607

• Confirm the called party at a glance

• Available on MiVoice 5603, 5604, 5607• Called party name is displayed

• Initiate a conference call on the fly with SIP based ad-hoc conferencing

Automatic Call Distribution (ACD)

Option to Upgrade to MiContact Center Office

• Balance workload and eliminate overtime when covering multiple time zones

• Route calls based on longest idle, balanced call count, and circular and linear distribution

• Enhance customer service with Smart Prompts

• Let callers know their place in line, approximate wait times

• Enables Supervisor Management

• Station monitor, Record-a-Call, Barge, and Steal Call, and Join and Record

No “per agent” or “per queue” cost!

MITEL DESKTOP PORTFOLIO

5330Mainstream Business Phone

5340Premium Business Phone

5324Mainstream KeySystem Phone

MiVoice Desktop Portfolio

5312Entry Key System Phone

5360Executive Set

5320Entry Enterprise Phone

Digital Phones 8528 & 85685610 IP DECT

GigE Stand

LineInterfaceModule

Cordless Handset / Headset

PKM 12 and 48 – 5324 / 5330 / 5340

Accessories

MiVoice DECT 5610

MiVoiceDigital Phones 8528 & 8568

UC360 audio unit

5304Basic Display Phone

MiVoice SIP Phones 5603, 5604 & 5607

SIP Phone Conferencing & Display Updates

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Mitel 5604Mitel 5603

Mitel 5607

• Confirm the called party at a glance

• Available on MiVoice 5603, 5604, 5607• Called party name is displayed

• Initiate a conference call on the fly with SIP based ad-hoc conferencing

Audio Conferencing – Superior Audio Performance

• MiVoice Office support for the MiVoice Conference Unit

• Built-in four-party audio bridge

• 22 KHz HD audio support

• 16 mic beam-forming array

• Dedicated Digital Signal Processor (DSP)

• Corporate directory access

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ADMINISTRATIVE FLEXIBILITY & CENTRALIZED SERVICE DELIVERY

•Reduce time to install

•Simplified user provisioning

•Minimal system maintenance

•In-depth system monitoring and reporting

Easy to Get StartedUser Configuration Assistant (Web and TUI)

• User Authentication for both Web portal and TUI (voice prompts)

• Set Preferences for

• DND, Forwarding, Dynamic Extension Express settings

• Station and Voice Mail Messages, Call History

• Meet-Me Conferences• Account information (e.g., mobile

number, passwords, email synch settings)

• Programmed keys

• No license required

DHCP For MiVoice Office Endpoints

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• Reduces complexity and chance of misconfiguration

• Embedded DHCP server which automatically provides the appropriate DHCP options

• Configured to respond to MiVoice 52xx/53xx IP series endpoints• DHCP Server can be configured to assign static DHCP IP addresses to specific IP

hosts

CUSTOMER CONFIGURATOR

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New level of capability for non-administrators

•Customer Configurator:

•Typically assigned to the office manager or Super User•Ability to make user adds, moves, changes, supply forgotten passwords

•Administrator:

•Full access rights to DB programming, System Administration & Diagnostics

ALARMS / ALERTS VIA EMAIL

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This image display a dialogue box with a variety of alarms showing

Alarms / Alerts

•Ability to receive alarms via:

•Email

•Email generated text messages

•Easy to set up:

•Alarm notification enabled through new System Alarms Notification Window

•Enabled individually or in an Alarm Group

CONFIGURATION WIZARD

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New level of capability for non-administrators

•Simplifies MiVoice Office deployment:

•Automatically launches when configuring a default database•Guides you through the common steps of getting the system up and running

•Streamlines user provisioning:

•Launches User Creation Wizard upon system configuration completion

Web Based Administration

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• Intuitive, easy to use web based management console for office manager

• Provides Common Configurator with access to a set of basic admin tools to perform moves, add, and changes

DELIVER VALUE ADD WITH MITEL UC APPLICATIONS

Business Reporting Remote working

MiCollab

One product

One server

One management view

One point of control

One user deployment

screen

One place to access all

communication tools

MiCollabMiCollab

AN IN-OFFICE EXPERIENCE FROM ANYWHERE

MiCollab Client

• Presence

• Instant Messaging

• Dynamic Status

• Corporate Directory

• Click – To - Call

• Collaboration

• Call History

• Softphone

• Visual Voice mail34

Single Access Point For All Business Communications

Feature of MiCollab - Audio, Web and Video Conferencing

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• User Interface

• Merged Participant list for audio and web Identification of audio only participants

• Bi-direction audio through the Feature of MiCollab – Audio, Web and Video Conferencing native client

• One-way (listen only) audio through the browser view interface into conferences

• SIP Video support• MiVoice Conference Unit and 3rd party endpoints

• Management, Security and Infrastructure

• Audio conference lock and new conference join announcement

• Automatic deletion option of server stored conference recordings

• Support for G.729 compression when deployed

MiContact Center Office – Full-featured informal Contact Center

• Serve customers in the medium of choice

• Intelligent Routing and Multi-Media blending – voice calls, email, FAX, and SMS

• outbound dialing for increased upsell

• Enhance agent productivity

• Real-time monitoring, comprehensive real-time and historical reports with data capture support tools

• Instantly access customer history

• Screen-pop and CRM / PIM integration – ACT! By Sage, Maximizer®, Goldmine®, Microsoft® Outlook, Microsoft Access

• Supports integration with MiVoice Business, MiVoice Office, Dynamic Extension [Express]

• Ring multiple destinations at same time

• Hand-off to push and pull calls to active destinations

THANK YOU

VISIT WWW.MITEL.COM FOR MORE INFO

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