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MiTel Phone HowTo
MiTel VoIP Phone System
Agenda
System Overview
Popular Features
Phone Use
Web Setup
Tips / Notes
Lab
the key word is “Flexible”
System Overview
PoE
Power Over Ethernet
Servers are "in the cloud"
Three main data centers one on each coast and one in the middle of the country somewhere
Physical phones are tied to a location for e911
DO NOT MOVE PHONES
Popular FeaturesTwinning - calls ring to your cell but voicemail ends up where it belongs
No need to ever miss a call
Easily Programmable Buttons
No need to miss a feature or speed dial number where you want it
Voicemail is delivered to your email
easy to listen to in the field
easy to forward to others
Phone UseSee handout
How to use the phone
To call out
dial the extension of the person you want to talk to
dial 8 for an outside line
Or press a speed dial button
To answer - Pick up the handset or push the headset button
Phone Use
Ring / Message Light
Volume / Speaker / Mute
Menu / Cancel / Redial
Hold / Transfer-Conference / Voicemail
Phone Use
Time / Date
3 pages of programmable soft keys
We recommend you “play” on page 3
Web Setup
Phone Setup
Web login
login page: https://portal.mitelanyware.com/konos/login.do?id=ShastaOfficeofEducation
its long...we will email it to you
Username: your email address
Password: 1111
Menu
Help
Profile
Twinning
User Directory
Cant really do anything from here
Lists "system" extensions as well
General Mailbox
Phone Tree
Call History
Searchable
Fields
Caller/Callee
Timestamp
Duration
My Profile
Select "My Profile" in the upper right corner
Programming Feature Keys
Main Page
Click 'Program Keys'
Important Buttons
Clear - Will clear all functions off the selected button.
This is NOT the button to press if you messed up and want to go back
That would be the X in the bottom right corner
Update - Updates the phone with your changes.
Give it about 5 seconds to be ready to go
Feature Descriptions
DSS / Busy Lamp
One Touch Dial for an extension PLUS extension status and pickup
Direct Page
Calls a phone and puts it on speaker
Annoying in an office setting but allows you to call a classroom and listen
User Speed Call
One touch dial to an outside line
Private version does not display called number on the phone
Awesome for when you don't want a student to see the destination
CDE Speed Call
One Touch Dial for an extension
Personal Presence - "Twinning" (it has “winning” right in the name)
Call rings to desk for half a ring then to cell phone
Call can be transferred to and from cell IN MID CALL
Transfer / Conference
Transfer a call or conference two calls together
Do Not Disturb
Stops internal calls from ringing your phone
Hands On Lab
Make a call / answer a call
Program a button via the web
Program a button via the phone
Twinning
Tips & Notes
Dial 8 to get outside line
You can turn twinning on or off via the web
This is handy when you go home and forget to switch it off
Your phone has three pages for programming
Test features on page 3
Cellular Backup Feature
Use your cell to take a photo of the settings on a button that you are about to change
i.e. There is no backup
IT Can reset passwords if necessary
Call the hotline and open a ticket like anything else
Final notes
I.T. lived on these phones (actually the step down from yours) and loved them.
EXCEL has been living on this system for over a year
This system adds features and saves SCOE money
Questions / Comments
Thank You!
IT SlidesThis presentation has an “Easter Egg”
Phone StuffHow to plug it in
Network cables go through that hole
Handset cable snakes through these slots
Base has two positions
Upright and more reclined
Hot Desk
people log into the phone after reboot
More phone stuff
“Loading Applications”
Right now that means that the phone is on a filtered network
Admin login page
Same as user login page
More Stuff
System Flow
See flow chart
“Menu Node” vs Auto Attendant
What is the rollout schedule - see schedule
How do we turn up a site - see schedule
This is really the end
