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Mitel has developed a complete range of communications platforms, designed to meet the needs of any business and provide the tools to improve productivity and efficiency for a tangible return on investment. Mitel platforms address small business to large enterprise requirements, with extensive telephony features, robust call control, and support for a wide range of innovative desktop devices and applications. Why Mitel? They have... taken complexity out of the conversation broken down the barriers between “office” and “everywhere else.” linked voice and data in harmony lowered communication costs simplified the user experience made deployment and maintenance so much easier an innovative eye toward the future – and the understanding that the need to communicate won’t ever change, but the ways we want to communicate most certainly will
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slide 1Mitel | Confidential
Our world has changed..
slide 2Mitel | Confidential
Catch The Wave
slide 3Mitel | Confidential
slide 4Mitel | Confidential
Mitel 5000 – Ideal client
Optimum target market is 20 – 100 users
Ideal for hybrid/digital requirements
Scalable up to 250 users – digital or IP
Any ‘call centre’ type call handling requirement
slide 5Mitel | Confidential
Mitel 5000
True Hybrid – makes the 5000 an easier decision
– Supports digital and IP solutions with same features - can be mixed/single type deployment
– Uses existing wiring and lines (even analogue)
– BUT - not locked out from future changes
slide 6Mitel | Confidential
Mitel 5000 CP Unified Voice Messaging (UVM)
Increase Employee Availability – Email synchronization of deletions and heard / read – Optional BlackBerry® message formatting – MP3 attachment format
Scalable to meet growth– Four embedded voice mail ports (up to 32 on HX Controller) – Over 80 hours of voice mail storage (upgradable
to 300 hours)Ease of Use
– Seamless networking across sites with full feature transparency
– UVM coexistence with Mitel NuPoint Unified MessagingProvide security and peace of mind
– Record a conversation and save it in voice mailbox
slide 7Mitel | Confidential
Phone Manager
PC DSS/BLF Console
Extension Status
Click to dial
slide 8Mitel | Confidential
Phone Manager
Call Banner & Call Banner Quick Dial
Highlight Number the ‘Click to Dial’
slide 9Mitel | Confidential
Mitel 5000 CP Hot DeskingSingle Node
Ability to “log in” to another phone –Call centers, employees working at remote locations
Works with digital and IP phones
Share hardware & real estate!– Shift workers
– Office nomads
Attracts user profile to phone
slide 10Mitel | Confidential
Mitel 5000 CP Meet-Me Conferencing
Eight parties per conference– Max eight parties / single conference
– Total of 20 parties
Dialable Conference Assistant and Conference Access Codes– Set up on demand via User Web Portal or TUI
“Ad hoc” conferencing is still available
slide 11Mitel | Confidential
“Meet-me” conferencing– Dial in conference bridge
– Call may be ALL external phones
Supports R-a-C, Conference Hold/Transfer, etc.
Conference Assistant
Formal
Callers join conference via passcode – Voice guided prompts for callers
– Prompt to extend conference after time
Works across nodes– Off-node conference assistant
Audio Conferencing
slide 12Mitel | Confidential
Set up thru TUI or User Web Portal
Audio Conferencing
slide 13Mitel | Confidential
Mitel 5000 – flexible / mobile working
One number, one mail box Key staff can be reached
anywhere in or out of office (on mobile, home phone)
Combined voicemail/email box
Can be used in the office for cordless phones
All available as standard features
slide 14Mitel | Confidential
Mitel 5000 – flexible / mobile working
Plug and work homeworking with Mitel 5000 IP phone
Use existing home broadband connection
Ideal for company directors
Available as standard feature
To enhance mobile/home working– Meet me conferencing
– Hot desking
For just a little more cost!
slide 15Mitel | Confidential
Mitel 5000 – Access to advanced Mitel Applications (UC) Advanced
Improved workday efficiency
Widen your communication choices
Stay connected, wherever you are
Reduced costs across the board
Mobility made easyRapid customer
responsiveness
slide 16Mitel | Confidential
Mitel 5000 – Access to advanced Mitel Applications Customer Service Manager
slide 17Mitel | Confidential
Types of workers
Desk Based (Traditional)
– Dial Tone (on board)
Corridor Warrior
– DECT (phone module)
– WiFi
– Cordless handsets and headsets (Module)
Home worker
– Teleworker (included as STD)
Remote worker
– Dynamic Extension express (included as STD)
Contact centre agent/supervisor
– CSM (add on application)
All worker types use UVM, Hot Desking, Meet me conferencing, Auto Attendant with STAR all included in the base offering at no extra cost
Full Unified Messaging available for all worker types as an add on application.
slide 18Mitel | Confidential
Who’s a prospect
Companies who scale staff numbers up and down by season
Business owners who have remote workers
Call Centres…recruitment agencies being good example
Professional Sector who need FSA Approved call recording
Legal Sector who need encripted call recording
Customers with multi sites but only 1 IT manager!!!
Business Centre Landlords
Companies with European Offices in addition to UK
Companies who use hosted conference facilities
