University Guidefor New Students

2015-16

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Contents02 Welcome 03 Check list05 Meet the team07 Important contacts09 Registration14 Attendance15 Tuition fees17 Student support19 Student visas21 Examinations and

graduation23 University regulations and student conduct 25 Student life 27 Accommodation30 Glasgow Caledonian

University Students’ Association (GCUSA)

31 Around GCU London33 London life39 Academic Development

Services42 Trimester calendar 2015-16

GCU LondonT: +44 (0)203 369 3000E: enquiries@gculondon.ac.uk

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Welcome to GCU London

We look forward to welcoming you to GCU London. We have produced this guide to help you through the registration process, and hope that you will continue to use it as a source of information throughout your time studying with us.

Welcome toGCU London

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Do you have a visa for GCU London? (page 19)

Have you arranged accommodation? (page 27)

Do you need to register with the Police when you

reach the UK? (page 20)

Have you paid your tuition fees? (page 16)

Have you sent us a photo? (page 10)

Have you registered online? (page 09)

Have you shown us a copy of your academic

certificates, passport and visa (if you have one)?

(page 09) It is not possible for us to issue you with a

Student card without seeing all of these documents

If you have a disability, have you informed us of this?

If you do this we can make sure that we can provide

you with additional support during your studies.

(page 18)

Have you opened a bank account? (page 26)

Have you registered with a doctor? (page 35)

Have you registered with the Careers

Service online vacancy system?

www.gcu.prospects.ac.uk/index.html (page 07)

Checklist

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Checklist

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Meet the Team

Simon Smith: Simon is the Student and Learning Services Manager and Deputy Head of GCU London. Simon’s work covers areas of the University which enable students to have positive experiences, including library and information services, learning resources, welfare and counselling support, as well as being the main contact for students with disabilities. Simon can usually be found in his office within the Learning Zone. E: simon.smith@gcu.ac.uk T: 0141 331 8980

Ruth Cawthorne: Ruth is the Registry Operations Manager and Administrative Services Manager. Ruth undertakes a lead position for GCU London in ensuring the University’s policies and procedures associated with academic and financial regulations and UKVI compliance are implemented and strictly adhered to at GCU London. Ruth is responsible for all aspects of your study in relation to academic registry functions such as, student registration, records management, attendance monitoring and reporting, UKVI compliance, campus based examinations management and administration, the London graduation ceremony, aspects of programme administration, reception services, student advice, academic timetabling and room bookings and first point of contact for all GCU London (based) events; internal and external. In addition to the above Ruth is also responsible for building services issues and facilities helpdesk reporting and tracking. E: ruth.cawthorne@gcu.ac.uk T: 0141 331 8972

Stephanie Pitticas: Stephanie leads and coordinates the admissions and recruitment team at GCU London. The Recruitment & Admissions team are responsible for the implementation of the University’s internationalisation strategy, developing and delivering recruitment objectives for GCU London and for the operation of an efficient, responsive and compliant admissions function. Hopefully by the time you register, you will have had some sort of contact with either Stephanie or one of her team members either through email, telephone conversation, skype chat or even a face to face conversation while out visiting your

home countries. Stephanie and her team very much enjoy getting to know our GCU London students on a first name basis. E: stephanie.pitticas@gcu.ac.uk T: 0141 331 8960

Craig Dewis:Craig is the Senior Adviser (Student Engagement and Compliance), here to help you settle in when newly arrived, and support you with advice and information throughout your course. Craig is a fully trained international adviser, able to help with visa advice, studying and living in London, and student experience, being involved in student events. Craig also issues CAS letters for GCU London and is part of the admissions process. In addition Craig is the key contact for students on pre-sessional programmes and for PhD students. E: craig.dewis@gcu.ac.uk T: 0141 273 1894

Shabina AsgharAs Campus Administrator, Shabina compiles and produces the GCU London academic timetable, undertaking subsequent room bookings including video conferencing and supporting conference and events at GCU London. Shabina supports the Registry Operations and Administrative Services Manager and Senior Adviser (Student Engagement and Compliance) in ensuring that student related administration is efficient and timely, producing student letters and providing support for student registration. Shabina is also responsible for all purchasing transactions for GCU London, maintaining appropriate expenditure records and reconciliations. Shabina also ensures the campus has adequate supplies at all times including general office stationery, teaching aids and materials, water supplies and general building provisions. Shabina is the first point of contact for building services issues and facilities helpdesk reporting and tracking. E: shabina.asghar@gcu.ac.uk T: 0141 331 8691E: contact@gculondon.ac.uk T: 0141 331 8975

Eva Koleckova Eva is the Programme Administrator who provides academic staff and registered students with administrative support to ensure efficient and overall

Whatever your problem, the GCU London Team is here to help you find a solution. We will work with our colleagues in Glasgow to support you throughout your studies.

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Meet the Team

operational success of all programmes offered at the campus. In her role she regularly liaises with colleagues from Student Services team, Admissions and Registry to support delivery of excellent student experience and smooth organisation and administration of the programmes. Eva assists with collating and disseminating of programme and module handbooks and keeps record of coursework submissions. Her responsibilities cover management of student records, student progression records (through clerking of programme assessment boards), programme monitoring, evaluation and development (through clerking of programme boards), and management of student evaluation and feedback mechanisms (Staff Student Consultative Group meetings). E: eva.koleckova@gcu.ac.uk T: 0141 331 8717

Receptionist The receptionist provides a responsive, courteous and informative ‘front desk’ service; providing general student, staff and visitor assistance within the Student Office. The receptionist also prepares standard student letters. E: contact@gculondon.ac.uk T: 0141 331 8975

Ellen Christensen and Julie Feiler: Ellen and Julie are qualified librarians and can advise students on all aspects of library and ICT services. They can help you use library resources, borrow materials, search databases, find reading-list books, access e-journals or e-books, cite materials, request inter-library loans or join SCONUL. They can also help you with any ICT skills needs: using your university email account, GCU Learn, password issues or My Caledonian. E: ellen.christensen@gcu.ac.uk T: 0141 331 8989E: julie.feiler@gcu.ac.uk T: 0141 331 3904 Daniel O’Gorman: Daniel is the information assistant who provides general assistance to students, staff and visitors in the Learning Zone. Daniel assists with the day-to-day running of library services, helping with general enquiries and general administrative duties. Daniel can also help you with any ICT skills needs: using your university email account, GCU Learn, password issues or My Caledonian. E: daniel.ogorman@gcu.ac.uk T: 0141 331 8978

Sharon Kirby:Sharon is the Positive Living counsellor; her role is to support and promote positive mental health and wellbeing at GCU London. Sharon is an integrative counsellor and psychotherapist with wide experience of working therapeutically with both individuals and groups. Professional interests include working with the emotional

impact of transition and change, relationship issues and the integration of emotional wellbeing into everyday life. E: sharon.kirby@gcu.ac.uk T: 0141 331 8949E: positiveliving@gculondon.ac.uk T: 0141 331 8949

Bob Millar: Bob is GCU London’s Campus Technician, and is responsible for the day to day functionality of the IT and audio/visual systems on campus. Bob is the physical interface between the IT department, based in Glasgow, and the IT facilities here at the London campus. Bob can help with any IT-related queries and you can find him opposite the Library Desk in the Learning Zone. E: robert.millar@gcu.ac.uk T: 0141 331 8977

Leon White:Leon is the Students’ Association Co-ordinator at GCU London, based on the 1st floor in the GCUSA office. GCU Students’ Association exists to represent and enable GCU students to enhance all aspects of their student experience and all GCU students are automatically members of the Students’ Association. Leon also runs activities, support class representatives and be the first point of contact in London for GCUSA services. E: leon.white@gcu.ac.uk T: 0141 273 1764E: studentsassociation@gculondon.ac.uk

Jessica Hancock: Jessica Hancock is the Academic Development Tutor for GCU London. She will help you to improve your academic skills which include reading academic texts, writing for a range of academic papers as well as planning and organisation. The main point of contact is through individual or small group appointments which can range from 25 mins to 55 mins. You can also see Jessica without an appointment during drop in sessions advertised in advance. In addition to individual help, Jessica will be delivering workshops designed to provide practical support for a particular project or assign within a module. You can contact her for an initial meeting to discuss your needs and work out a support programme or for help with a specific project. E: appointments.adtlondon@gcu.ac.uk

Please see page 39 for more information about academic development services available to you at GCU London.

Sue Moseley: Sue has worked as a Careers Consultant for 15 years. She has extensive experience of working with individuals and groups to manage and develop careers. Sue has an MSc in Career Management and Counselling (Birkbeck, 2001) and builds on this with ongoing CPD and training activities. E: careers@gculondon.ac.uk

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Important contactsThe GCU London Team can help you with a variety of topics relating to your studies. However, there may be times when you need assistance from the support services in Glasgow.

Academic programmesYou will be given more details about your academic programme when you start your course. Each programme has a Programme Leader, who you will meet regularly in London, and a Programme Administrator. You will also have a Module Leader for each module. They can help you with a variety of issues relating to your studies, including the following: • Extra time (for some disabled students) • Queries about coursework submission dates • Programme and Module handbooks • Academic Regulation queries.

It is very important that you read the information about attendance on page 14 of this guide. If you are absent from class you will be expected to inform your Module Leader and staff at GCU London. If you do not do this, your future studies, and visa, if you have one, may be affected.

RegistryRegistry is the university department that holds central records for GCU and GCU London. They can help you with the matters listed below: • Lost/stolen Student cards • Changing your student record (e.g. your address,

name etc.) • Academic transcripts.For help with registration, please contact GCU London

registration who would be happy to assist you E: gculondonstudentrecords@gcu.ac.uk T: 0203 369 3000 alternatively contact E: registration@gcu.ac.uk T: 0141 331 3100

Careers ServiceThe Careers Service at GCU aims to provide quality, effective careers guidance, advice and information to empower students and graduates to make informed decisions about their careers, learning and continuing professional development.

Visit Careers service website www.gcu.ac.uk/careers to:• Search for jobs through hundreds of graduate vacancies• Access specialist careers information relevant to your

Masters Programme• Read latest news and blog posts or follow us on Twitter

W: www.gculondon.ac.uk/student/careersT: General advice phone 0141 331 3882

or 0141 273 1000 (out of hours)E: Email advice and information service (find link in ‘Students & Graduates’ section of our website)

Please send an email to careers@gculondon.ac.uk to organise a meeting on campus with our Careers Consultant. You’ll receive an auto-response to say that your email has been received, and our Consultant is available on campus on Thursdays. Your messages will be replied to during the Consultant’s office hours. The Careers Service at GCU London aims to provide quality, effective careers guidance, advice and information to empower students and graduates to make informed decisions about their careers, learning and continuing professional development.

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Important contacts

Finance OfficeThe Accounts Receivable Team within the Finance Office is available to help students with queries about paying their tuition fees. They can help with the following issues: • Making payments • Creating an instalment plan • Querying account balances • Discussing outstanding debts • Making payment for lost Student cards E: arstudent@gcu.ac.uk T: 0141 331 8195 W: www.gcu.ac.uk/fno

Positive Living at GCU LondonThe Positive Living service provides counselling free of charge to all students at the university, this includes International Students. In the United Kingdom medical and counselling support is confidential, this means that your sponsor, academics, or family will not be told that you have contacted our service or given any details of your difficulties (except under specific circumstances; please read more about confidentiality on our website). Our service aims to help students work through their difficulties, understand themselves better and find better ways of coping in their academic or personal lives. Our student counsellor is professionally trained to listen and support individuals in emotional or psychological distress and will work with you as you try to resolve your difficulties.

Please send an email to positiveliving@gculondon.ac.uk to organise a meeting with our student counsellor. You’ll receive an auto-response to say that your email has been received, and our counsellor is available on campus on Wednesdays from 9.15am to 5.15pm. Your messages will be replied to during the counsellor’s office hours, but if you feel your query is an emergency, please talk to another member of staff at GCU London.

Outside of office hours, please refer to the following helpline numbers: • NHS Direct T: 0845 4647 111 • Nightline T: 0141 55 22 555 • Samaritans T: 08457 90 90 90

Group work will also be available throughout the year. Check our website for available groups or email positiveliving@gculondon.ac.uk to receive information of upcoming groups.

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You must register your intent to study with us from any computer with internet access before you start your course. You need both your username and password to access our registration portal. Your username and password are in the joining instruction email we sent you. Make sure you keep both of these secure and do not give them to anyone.

Once you have received your password, you should go to www.gcu.ac.uk/student/registration and register as soon as possible. You will find help completing the process at each stage. You must complete all stages of the on-line registration process. Please read and follow instructions carefully.

For help with registration, please contact Ruth Cawthorne ruth.cawthorne@gcu.ac.uk in the first instance who would be happy to assist you or alternatively contact E: registration@gcu.ac.uk T: +44(0)141 331 8975

Registration tips• Go to www.gcu.ac.uk/student/registration and follow the instructions. • Your username is at the top of your joining instruction letter and email. • Your password is in the email and in a separate password letter. • If you are having problems logging in, your password may need to be reset. Use the link on the registration webpage to find out how to reset it through the My Caledonian portal. • Once logged in, click on the Registration link on the left of your screen. • You must complete all stages. • If you need help with any section, click on the question mark next to it or try our FAQs page www.gcu.ac.uk/student/registration/faqs.html

Registration

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Upload your photograph, email or have it taken To create your student record and student ID card, we need your photograph. If you don’t upload a photograph through online registration, you must email us a recent passport style photograph of yourself or call into the School Office to have your photo taken. The photograph you supply must be: • Full colour• Your full face only – no other people• On a plain background• Free of sunglasses and headwear, unless normally

worn for religious or medical reasons• Your photograph should be portrait style and 160

pixels high and 120 pixels wide. If you are not sure about the size, just send it and we’ll let you know if it’s not suitable.

• Save the photograph as your student ID number (eg S1234567.jpg) – your student ID is in the joining email we sent you.

Include your name, date of birth and student ID in the email and send it to: ruth.cawthorne@gcu.ac.uk in the first instance who would be happy to assist you or alternatively contact: gculondonstudentrecords@gcu.ac.uk You can also drop in to the student office and have your photograph taken.

Please bring the joining email we sent you. To give us time to process your photograph, it must reach us at least seven days before you collect your card or get your photograph taken at the Student Office at least one day before you collect your card.

You must register online and collect your student card within 10 working days of the start date of your programme (unless you have a later start date agreed in writing by us, or are distance learning and we are posting your card to you). If you don’t, we will report you as not attending to SAAS, SLC or UKVI as appropriate.

The email you received with this guide will tell you where and when to collect your Student card. You will be issued with a photo Student card, which you must produce as identification to: • Request confirmation of your student status in a letter

or form• Sit examinations• Show your membership of the Students’ Association,

for example to join a club or use the welfare services• Gain access to campus buildings

The card is also your University library membership card.

Registration

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Registration

If your card is stolen or lost, please go to our website: www.gcu.ac.uk/student/academicregistry to find out how to get a replacement. A replacement card costs £10.00, which you can pay through our on-line payment system.

Your Student card is valid for as long as your programme lasts. We will issue a new card if your studies continue past the expiry date.

Your Student card is for your use only. Do not let anyone else use it. Giving your card to someone else, or using someone else’s card, is a serious offence under the Code of Student Discipline. You can check these regulations at: www.gcu.ac.uk/students

Remember, we need your photograph to produce your card.

Student CardThe main features of the card are: • Name• Date of birth• Area of study code• Mode of attendance• Student ID number• Library number• Dates valid• Digital photograph• Signature box• User ID

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Attendance

AttendanceAll students are expected to attend all lectures, seminars and any other teaching events throughout the year. It is essential that you attend any appointments made for you with GCU or GCU London staff, and, if for any reason you cannot attend, you must let staff know immediately to explain your reasons. You record your attendance by presenting your student card to the swipe system in each classroom. This records your attendance. Students who miss too many lectures will be withdrawn from their studies.

Please make sure that you read the GCU Attendance policy available at www.gcu.ac.uk/guidelinesandpolicies

Reporting absencesYou must report all absences in writing to advice@gculondon.ac.uk and your module/programme leader as early as you can, and explain your reasons. You may be required to provide evidence to explain your absence, for example a doctor’s note. If for some reason you are not immediately able to send us an email, you can call 0203 369 3000, however, you must follow this up with an email as soon as possible.

We cannot authorise absence requests from anyone but you, so it is not possible for a friend to report your absence. Where possible, absences should be reported before your class starts. If your illness lasts for 5 working days or more you will be required to provide evidence, such as a medical certificate.

A medical certificate from an NHS or GMC registered medical practice must be provided for any sickness that lasts at least one week, and it is up to you to get this information. Documents from non-NHS/GMC registered practices (such as Chinese Medicine practitioners) will not be accepted. Overseas documentation must be accompanied by an official translation.

If you have to miss a class for a planned reason you must get permission in advance – absence will only be

authorised for good reasons. Except in an emergency, appointments with banks, doctors or dentists should be made outside of class time.

If you know you will be absent in advance you should also let your Module Leader know. Before you go you must ask your Module Leader what work you will miss so you can catch up. Materials may be available on GCU Learn.

Students on a Tier 4 VisaUK Visas & Immigration (UKVI) requires all universities to monitor student attendance. Students in the UK with a student visa are expected to attend all lectures and seminars. If you miss classes we are required to report this to the UKVI, withdrawing you from your course and cancelling your visa.

Students completing their dissertations are required to do so in the UK; very rarely students may be permitted to write up their dissertations from outside the UK, but only in exceptional circumstances. Writing up your dissertation in the UK will mean that you not only can meet with your supervisor in person, but also you will have access to the facilities on campus. Dissertation students must swipe in once a week whilst working on their dissertation. You will also need to attend re-registration sessions each trimester to confirm that you still have a valid visa and to ensure that we have your most up to date contact details. At re-registration you will need to provide:

• Your passport • Your visa or BRP (Biometric Residence Permit –

visa ID card) • Your student card

Other visa requirements For more details about the requirements of your visa and where to get advice, please read pages 19 - 20 of this guide.

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Tuition feesYou are responsible for making sure your fees are paid. When you register you agree to our rules and regulations, this includes ensuring your fees are paid on time. You must pay your tuition fees in full when you receive an invoice or make arrangements to pay by instalments using Worldpay. You will find a link to Worldpay when you log in to My Caledonian. You can find out more about paying your fees from the Finance Office website or by emailing arstudent@gcu.ac.uk

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Tuition fees

Tuition fees The University does not accept cash payments, if you can only pay with cash, please contact the GCU London Team for further advice.

Sponsored students (employer, British Council, overseas government) It is your responsibility to make sure that we are provided with the correct information about your sponsor. The Finance Office will send an invoice to your sponsor. In the event the sponsor does not pay, you will be liable to pay your fees and will be invoiced directly.

Withdrawing from the UniversityIf you are considering withdrawing from the University you should seek advice from Ruth Cawthorne (ruth.cawthorne@gcu.ac.uk) in the first instance who would be happy to assist you or alternatively contact a member of the GCU London Team. If you withdraw from your course during the academic session, the tuition fees due will depend on the date that you withdraw. Make sure you write to Ruth Cawthorne (ruth.cawthorne@gcu.ac.uk) and your Programme Leader. A delay may mean you have to pay additional fees.

More information• For a complete guide to the University’s debt

management policy please visit www.gcu.ac.uk/fno/staff/documents/ccdm_policy.doc

• You can pay your tuition fees online at www.gcu.ac.uk/fno (click the ‘GCU Students’ link).

• If you have a query about your course fees, or would like to pay by instalments, please contact arstudent@gcu.ac.uk (or phone 0141 331 8195) and quote your name and student ID number.

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Support for students

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Support for students

The GCU London team works together with our colleagues in Glasgow to provide you with a range of support services throughout your studies. Some of the services you can access are listed below: • One-to-one visa advice and information to take the

stress out of visa applications • One-to-one and group advice about library and ICT

facilities to help you excel in your studies • Study support sessions to support your learning, and

additional information for students declaring a disability

• Social events to help you to settle in and meet other students

At GCU London you can access confidential advice and support throughout your studies. You can also receive advice on other matters including finance, accommodation and employment.

International studentsYou will have access to advice and information about studying in the UK with a student visa all through the year. We can also provide you with guidance on a number of matters, including registering with the police, working with a student visa and inviting friends or family to visit you.

Please make sure that you read pages 19 - 20 of this guide to familiarise yourself with some important issues.

At GCU London we encourage all of our students to interact with each other, regardless of whether they are international students or not. All of the support in this section is available to all of our students, both UK/EU and international.

Students who declare a disabilityGCU London is committed to creating an inclusive learning environment which works to anticipate the needs of a diverse student population, including those

with additional needs that arise from the impact of an illness or impairment. We value all our students and work hard to support those who have additional needs. Whilst details of your disability will be held in confidence, we may need to share relevant information with colleagues in order to put support in place for you.

If you have a disability, we encourage you to declare this as early as possible. If you declare your disability before the start of your course, it means that we can put measures in place before you start to help you with your studies. Once you have declared your disability, we will contact you to discuss your needs and to let you know more about the evidence that you will need to provide. If you have any queries, please contact Simon, or email disability@gculondon.ac.uk

Disabled Students’ Allowance (DSA)DSAs are provided by the UK government to help disabled students to cover the extra costs involved in their studies as a result of their disability. These are only available to UK nationals or those who have right of permanent residence in the UK. You can find full details at: www.gov.uk/browse/education/student-finance (click on ‘Disabled Students’ Allowance’).

Those eligible for the Disabled Students’ Allowance must meet the definition of disability under the Equality Act 2010. Applications for DSA can take a long time, so it is advisable to apply early and before your course begins.

International students with a disabilityIf you are an international student with a disability, we strongly advise you to declare your condition so that we can work with you and our Needs Assessment partner to find ways to best support you throughout your studies with us. Generally the DSA is only available to Home/EU students; however, you should check the website listed above for full details regarding eligibility.

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Student visasVisas & Immigration Craig is the campus expert on visas & immigration and he is available to help you with questions and applications for all UK visas (Student, Work, Visitor visas etc.) and Schengen visas for travel in Europe. He is available throughout the year in the Student Office or by contacting: E: advice@gculondon.ac.uk T: 0141 331 8975

Applying for a visaCraig is on hand to help you with applications for any visa whilst you are here in the UK; if you are applying for a Tier 4 (General) student visa in the UK, you must apply for this through Craig – he will assist you with your application, check all the details and send it to UKVI. Craig will be available for one-to-one discussions or, depending on numbers, group workshops.

If you are applying from overseas, Craig is available through the advice@gculondon.ac.uk email address with advice and checking documents for submission with your application.

Your student visa requirements As immigration rules can change, it is very important that you keep up to date with any changes in visa guidance and regulations. Below you will find a summary of some of the requirements of your student visa. If you need a student visa, it must be a visa for Glasgow Caledonian University (GCU). If you have a Tier 4 student visa, it must have printed on it either:• GCU’s Sponsor License Number; or• A CAS Number issued by GCU for the course you will

study

There are a very small number of exceptions to this rule. If you have any concerns or questions about this please contact Craig.

Every university must have a Sponsor Licence in order to recruit people who need student visas Glasgow Caledonian University (GCU) is a Highly Trusted Sponsor. GCU’s Sponsor Licence Number is J5TNG1750.

Reporting to the UKVI As part of our obligations to the UK Visas & Immigration (UKVI), we are required to report to them certain details about student attendance and enrolment status. Staff at GCU London must always follow UKVI guidance. Below are some examples of matters we must report to the UKVI:• If a student fails to enrol on their course • If a student has poor attendance • If a student fails to attend any re-registration session • If a student’s course is changed or ends earlier than

originally expected

We are also required to keep the following information on record:• All of the addresses at which a student has lived whilst

they have been studying with us • Copies of the student’s passport and all of their UK

visas • Up to date contact details • Accurate attendance records

If you miss a lesson, or want to withdraw from your course, it is essential that you follow the relevant GCU London procedures. You can find more information about attendance on page 14 of this guide, and about withdrawing from the University on page 16. Whilst we must report certain matters to the UKVI, we are also subject to the Data Protection Act. This act requires us to use your personal information responsibly. You can find more information about the Data Protection Act and how GCU uses your information at www.gcu.ac.uk/dataprotection

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Student visas

Working during your studies Work rights are always stated on your visa; please consult your visa for information as to how much you can work. The maximum a student may work is 20 hours per week during term time. If you are unsure, please talk to Craig in the Student Office.

Change of circumstances If your personal details or address details change whilst you are studying in the UK it is essential that you inform the UKVI (Home Office). You must inform them if any of the details listed below change:• Personal details* • Criminal convictions • Contact details • Representative details (i.e. your solicitor)• Dependants’ details

*These include changes of name, date of birth, nationality, gender or appearance. You should use a ‘Migrant Change of Circumstances’ form, which can be found on the UKVI website: https://www.gov.uk/change-circumstances-visa-brp

Lost/stolen BRP If your BRP (Biometric Residence Permit – visa ID card) is lost or stolen you must complete the BRP (RC) form as soon as you can. If you fail to do this you may be fined £1,000.

Police registration You only need to register with the Police if this is indicated on your visa or BRP (Biometric Residence

Permit). You will need to go to the Overseas Visitors Records Office to register. You will need to pay a fee of £34 the first time that you register. You should also bring with you a Confirmation of Student Status letter from GCU London, and proof of your current address. Please see ‘Letter requests’ for more information.

The Overseas Visitors Records Office is located at: Brandon House, 180 Borough High Street, London, SE1 1LH Opening hours: Monday – Friday 9am – 4pm Recorded information line: 020 7230 1208

If your visa requires you to register with the Police it is essential that you inform them of your address every time you move. This is a requirement of your visa, and if you fail to do this your visa may be negatively affected.

Advice and further informationYou can find information about applying for a student visa on our website: www.gculondon.ac.uk/studentYou should also visit the websites listed below for useful visa advice:• Gov.uk – the UK Government’s website. Select Visas

and Immigration. Find out if you need a visa, and how to apply for visas if you are outside the UK www.gov.uk

• UKCISA (the UK Council for International Student Affairs): www.ukcisa.org.uk UKCISA is an advisory body that supports international students. They run an advice line and provide detailed information sheets and news updates relating to visa applications both within and outside the UK.

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Examinationsand graduation

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Examination datesExams are held during the trimester in which the module is delivered, with the exception of ‘long thin’ modules, which are normally assessed at the end of Trimester B. See page 34 for the trimester calendar.

• Trimester A modules: January Exam Diet • Trimester B modules: April/May Exam Diet • Resits and first diet for Trimester C: August Exam Diet

Always check the date, time and place of your exam. Do not rely on others for this information. Different modules can have similar names, so take care when you check module codes and precise module titles against the exam timetable. Arrangements for examinations and assessments are provided by your academic department with support from GCU London staff.

Getting your examination resultsYour results for all diets will be emailed to your University email address.

For Trimester A modulesYour results for Trimester A assessments will be available after the results have been ‘signed off’ by the module leader. Your academic department will send you an email detailing your performance for all modules which have been assessed.

For Trimester B modulesYour results for the whole year are published by the appropriate assessment board. Results are normally available in June.

For the August assessment and re-assessment periodFor the August assessment and re-assessment period After the August assessment period, your results are published by the assessment board.

For more information, see our exams guide:www.gcu.ac.uk/student/exams

AssessmentsYou can find full details about assessment regulations in your module handbook. If you have any queries about your assessments you should contact your module leader for further details. Your module leader will inform you of all relevant coursework submission and exam dates. You will receive more information about plagiarism and collusion during your induction at GCU London. These matters are dealt with at GCU by the Registry and your academic department. You can find information about what plagiarism is, and how to use information ethically on the website below. You will also have the chance to find out more from our librarians and in study support sessions whilst studying here. www.gcu.ac.uk/student/coursework/writing/plagiarism.html

Mitigating CircumstancesYou should use the relevant form to tell the University about any circumstances that you feel have affected your academic performance and/or caused your absence from an assessment, i.e. coursework or exam. Find more details on the website: www.gcu.ac.uk/student/exams

GraduationThe graduation and award ceremonies take place in London in a location near the campus. You will graduate at the first ceremony after your award is confirmed. The fee to graduate, in person or in absentia, is £45. If you are eligible to graduate, we will send you information on how to register for graduation. You must register if you wish to graduate. Graduation information can be accessed on the Graduation website along with information and FAQs on the procedures and ceremonies www.gculondon.ac.uk/student/graduation/

Contact Ruth Cawthorne (ruth.cawthorne@gcu.ac.uk) in the first instance who would be happy to assist you or alternatively contact www.gcu.ac.uk/student/graduation

Examinations and graduation

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University regulations, student conduct and complaintsWhen you register as a student, you agree to obey the University’s regulations. There are regulations that govern your behaviour in different areas, for example: in examinations; using the library; paying your fees. You must read the regulations by following the links at the final stage of registration. You can find the full Code of Student Discipline and Regulations at: www.gcu.ac.uk/student/about/regulations

You should also check your programme handbook for any specific regulations for your programme. Some of the things you shouldn’t do:• Break any of our regulations, including health and

safety and IT regulations, including giving your password for University systems to someone else

• Give us false documents or information • Cause damage or other problems through negligence • Damage or steal • Have, use or misuse controlled substances • Harass, threaten or be violent to anyone • Behave in any way that’s anti-social or breaks the law

If you are found to have broken the regulations: One or more of these things can happen. You can: :• Be given a warning or reprimand • Be fined or asked to pay for damage or loss • Be banned from University facilities for a time • Lose your University email account for a time • Have your graduation parchment withheld • Have an assessment or an exam discounted • Be suspended • Be expelled

In all cases you will have a right to appeal. For more support and information you can contact GCUSA Welfare support on 0141 273 1650 or email: welfare@gcu.ac.uk

Complaints Handling Procedure The CHP is designed to ensure that complaints are properly investigated and are given careful and fair consideration. The CHP can be used by anyone who interacts with the University, including:• Current students• Applicants• Recent graduates of the University• Members of the public

The CHP involves up to two stages and adheres, as far as possible, to specified timescales. Anyone (other than members of staff) wishing to raise a complaint about a matter which is the responsibility of the University, must do so via this procedure. Download document: Complaints Handling Procedure

Making a Complaint• Stage 1: Frontline Resolution: If you are considering

making a complaint to the University, you should first: • Try to sort out the problem with those who are

directly involved. General complaints are resolved more easily and effectively at an early stage and by those who have a direct influence on the situation. We call this ‘Frontline Resolution’.

• If you are a student, speak to a Student Adviser at the Glasgow Caledonian University Students’ Association (GCUSA). GCUSA Student Advisers have a great deal of relevant experience and knowledge of University procedures.

• Stage 2: Complaint Investigation: If you cannot resolve your issue via Frontline Resolution or you feel the matter is significant enough to merit a formal investigation, contact a member of staff in the Department Governance and Quality who will talk you through the Complaints Handling Procedure and help you decide how to proceed.

Staff in the Department can be contacted at complaints@gcu.ac.uk or via telephone on 0141 331 8226.

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University regulations, student conduct and complaints

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Student lifeIn this section you can find more information about living as a student in London. If you need any more information about these matters please contact advice@gculondon.ac.uk.

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Student life

Practical informationTo open a bank account in the UK you will need: • Your passport and BRP (Biometric Residence Permit,

if you have one) • A GCU London ‘Bank Letter’ which you can request

from GCU London Student Office reception • Proof of your address

Sometimes banks require extra documents. Make sure you check with your bank to find out if they need any additional documents.

You can find out more about the different types of bank account available by reading the ‘International students: Opening a UK bank account’ leaflet at the website below: www.bba.org.uk/publications/leaflets. You can also find more advice at: www.moneymadeclear.org.uk/ publications. In order to access a free budget calculator to help you manage your money, please visit: www.studentcalculator.org.uk.

Change of address: All students must update the University when they change their address. You can do this by emailing Ruth Cawthorne ruth.cawthorne@gcu.ac.uk in the first instance who would be happy to assist you or alternatively contact gculondonstudentrecords@gcu.ac.uk with full details. If you do not do this you will not receive important information sent by GCU and GCU London. It is also very important that students who have Tier 4 student visas inform the UK Border Agency (Home Office) when they change address.

Council Tax: Council Tax is a charge that your local council makes to cover costs. This includes services such as maintenance of roads and pavements, rubbish collection and local libraries and museums. Students who are taking a course that meets the following requirements do not have to pay this tax: • You must be studying a full-time course (at least 21

hours per week) • The course must last at least one academic year • You must be required to attend for at least 24 weeks

out of the year Council Tax is charged to each household. If you are living only with other full-time students you will not have to pay Council Tax. However, if you live with nonstudents, the household will still receive a Council Tax bill, although your household may be entitled to a discounted rate.

Please contact your local council for full details.

If you are living in student accommodation you may not receive a Council Tax bill, as this is normally covered in your monthly payments. Please contact your accommodation provider for full details. You can find out which council provides services in your area by visiting the website below and entering your postcode into the text field: www.localdirect.gov.uk you can also find out more about Council Tax by visiting the website below: www.direct.gov.uk (type ‘Students and Council Tax’ into the search box in the top right-hand corner and select the first link in the results)

Letter requestsIf you need a letter that confirms your study details at GCU London you can request this from GCU London Student Office reception. You may need the following letters at the start of your course: • Council Tax letter: Full-time students studying a

course that lasts at least one academic year do not have to pay Council Tax, but they must show a letter to their local council.

• Confirmation of Student Status letter: You will need this generic proof of your student status in order to register with a doctor or register with the police (if your visa requires you to do this).

• Bank letter: If you need to open a bank account, you will need evidence of your student status.

You can request additional letters throughout the year from GCU London reception or by emailing contact@gculondon.ac.uk Please ensure that you include ‘Letter Request’ in the subject line and include your full name, student ID number and any specific requirements in the body of the email.

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AccommodationIt is very important that you arrange accommodation early as it can take a lot of time. This is particularly important if you would like to stay in some of the excellent student halls located near the campus as you may have to book your room early to avoid disappointment.

General adviceYou can find useful information at the websites below:• www.studenthousing.lon.ac.uk (Click on ‘Getting

Started’ and then ‘What are the options?’) • www.studylondon.ac.uk/student_advisor (Click on

the ‘Accommodation’ link) • www.ukcisa.org.uk (Click on ‘Advice for students’ and

then ‘Complete list of information sheets’ where you will find one that covers ‘Accommodation’).

• www.london.gov.uk/priorities/housing-land/renting-home London Rental Standard

Student residences Student residences (or ‘student halls’) are privately run student apartment blocks. You can choose to live in a self-contained single ‘studio’ apartment, or take a room in a larger apartment and share the cooking facilities and living room with other students. Student accommodation blocks vary in price and quality standards but all offer much the same variety of services including all inclusive bills, gym, 24 hour security, choice of contract length, social rooms and study rooms.For further information on recommended halls close to campus, check out our website http://www.gculondon.ac.uk/student/supportservices/accommodation/studenthalls/. Some accommodation blocks offer discounts for being GCU London students!

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Accommodation

Renting privatelyIt can be cheaper to rent privately, but there is often a lot of work involved in finding a place to stay. A good way to search for private accommodation is through estate agents. The best way to find a good estate agent is by searching through the Association of Residential Letting Agents www.arla.co.uk or the National Association of Estate Agents www.naea.co.uk.

Private rented accommodation is usually cheaper but often won’t include bills such as internet, water, gas etc. so you will need to budget for these on top of your rent. Rent will vary by area with the east of London generally being cheaper. You will normally be asked for a larger deposit when you sign your contract (between 4 and 8 weeks rent) plus the first month rent in advance.

For further information on what to look out for check out our website www.gculondon.ac.uk/study/accommodation/privaterentedaccommodation/

If you need any help or are unsure about any of the details of finding a flat, looking through a contract, talk to Craig in the Student Office or contact advice@gculondon.ac.uk.

Glasgow CaledonianUniversity Students’Association (GCUSA)29

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Glasgow Caledonian University Students’ Association (GCUSA)

Firstly, may I welcome you to GCU London.

The main reason the Students’ Association exists is to represent the students at Glasgow Caledonian University (GCU) studying in Glasgow and London. GCU Students’ Association is separate from the University and is led by students at all levels. Working with the University GCU Students’ Association is here to ensure the voice of students is heard. It is our aim to ensure you have an outstanding experience at GCU London. In GCU London we have a representative on campus that is responsible for developing and delivering representation structures, support and activities at the London campus. They are your main point of call while in GCU London but as officers we will come down as often as possible to say hello.

The Students’ Association is primarily here to represent you and we will work with your GCU London Representative to ensure that you have a high quality learning and student experience. There are many different activities planned within GCU London by the Students’ Association, these will vary from social events to societies and other activities for you to get involved in.These are run by students for students. I would encourage you to get involved in as much as possible because this will add to your overall experience at GCU London.

Finally, I hope you enjoy your time at our London campus. Your time spent at GCU London will hopefully be a time you will never forget. The Students’ Association is here for you and I look forward to working with GCU London to ensure you have a positive experience.

If you would like to contact me directly please email:president@GCUstudents.co.uk

Michael StephensonStudent President

SocietiesLast year the Luxury Society became GCU London’s first registered society providing a forum for students with similar interests across a range of courses to connect, and provide networking opportunities and news developments within the luxury industry. It is also easy to start your own society with the GCU Students’ Association, you can receive funding and support from us to do this. We currently have a wide range of societies in areas including faith, hobbies, music and course-based activities so pop in and see how we can help.

Student AdviceThe Students’ Association is here to help you by providing independent advice and support. Whether your problem is academic or personal, we are here to help, and if we can’t help we will point you in the right direction. You can drop into the Students’ Association Office for help, phone us on 0141 273 1764 or email London@GCUstudents.co.uk to arrange an appointment.We specialise in academic representation that includes: • Academic Regulations including mitigating

circumstances and retrospective. • Academic appeals.• Plagiarism and student disciplinarians.• Complaints.

London NightlineDuring the hours of 6pm and 8am during term time, GCU London students can phone, email, chat or Skype to London Nightline for a listening ear or for some information. You can call them on 0207 631 0101 or visit their website at www.nightline.org.uk to email or online chat. This service is independent from the University.

Student Leaders ProgrammeYou can participate in the Student Leaders Programme at GCU London. You can either sign up to attend a seminar on a range of leadership subjects or if you become a volunteer with GCU London or the local community then you can register for the full programme. On completion of the programme students will receive a signed certificate from the University Principal and Student President.

EventsThe Students’ Association organises lots of events throughout the year to provide a break from your academic studies, try something new, and get to know London or to make new friends.

Find out more about how you can get involved with the Students’ Association by visiting the website at: www.GCUstudents.co.uk/London or emailing: London@GCUstudents.co.uk.

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Around GCU London

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GCU London is very close to Brick Lane which is famous for its Indian and Bangladeshi restaurants and its fashionable Sunday market. The Rough Trade Records store regularly runs in-store gigs around lunch time, and the Old Truman Brewery houses a variety of shops and restaurants, and regularly runs art exhibitions.

Old Spitalfields Market (also simply known as ‘Spitalfields’) is just two minutes’ walk from GCU London. The main market runs on a Sunday, but some stalls open every weekday too, and there are many restaurants and shops to visit. Old Spitalfields Market also runs frequent fashion events, and has worked with GCU London students in the past to put on a fashion show.

In contrast to Spitalfields’ history you can find modern skyscrapers just a short walk from campus in the City. Heron Tower is one of the tallest buildings in London, and is known for the huge aquarium in its reception. Containing 1,200 tropical fish (all imported from around the Great Barrier Reef) and 70,000 litres of water, it is said to be the largest privately owned aquarium in Europe. You can see many of London’s famous skyscrapers from GCU London, including the Gherkin, the Shard and One Canada Square (also known as Canary Wharf).

Around GCU London

GCU London is located in a very interesting and historic area of London, and there are many things to do and places to see. Take one road and within 10 minutes you find yourself in the hustle and bustle of ‘the City’ – one of the world’s leading financial centres; take another and you are surrounded by restaurants and fashion boutiques, where artists and designers come to relax and socialise.

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London life

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London life

Social ActivityThe Students’ Association run activities on campus as well as organising activities like nights out, bowling and many more. If you want to get involved you can become an “events volunteer”. Check out the new “GCU Student Association London” Facebook page and the GCU London page on the Association website www. caledonianstudent.com/gculondon

Travelling around LondonOyster cards are plastic travel cards onto which you can add pay-as-you-go credit or monthly travel cards. You can use your Oyster card on almost all transport in London, including the tube, buses and over ground rail. If you purchase a paper ticket it will cost you around twice the price that you would pay with an Oyster card. Also, TfL (Transport for London) offers a 30% discount to students. You can receive this discount on weekly or monthly travel cards, but not on pre-pay or single journeys. The discount applies to bus, tube, tram and riverboat travel. To apply online you will need the following things:

• Good-quality, colour, digital photo of yourself • Your student number • A credit or debit card with which to pay the £10 fee

once you have applied online TfL will send your details to GCU London for authorisation, and the whole process should take around two weeks.

Please visit www.tfl.gov.uk/tickets and click on the ‘18+ Student’ link. Whilst you are waiting for your Student Oyster card you may want to use a regular Oyster card which you can find at any tube station. When you get your Oyster card you must top it up with £5 credit, after that you can add money as and when you need it. For full details visit: www.tfl.gov.uk/oyster

You can find many Barclays cycle hire docking stations in central London. At these docking stations you will find around 10 – 15 bicycles that are available for anyone to use. There is a charge for this service: you should pay an ‘access fee’ (as little as £1 to give you usage for a day), and a ‘usage fee’. The usage fee only applies if you use your bicycle for more than 30mins, and is only £1 if you use the bicycle for less than an hour.

There is a Barclays cycle hire docking station at the end of Fashion Street, and there are many others all over London, including in the West End, St Pauls and the City, the Houses of Parliament and Regent’s Park to name just a few locations. You can find full details at the website below: www.tfl.gov.uk (type ‘cycle’ into the search box and select the first link).

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International Students’ House (ISH)Whether you fancy seeing a film for free with friends or are thinking of taking a trip round Europe, ISH can help you. They run regular social events for students, and have their own bar and gym offering discount prices. They run comedy nights, karaoke evenings, dance classes and free film screenings on Sundays. Also, the ISH Travel Club regularly arranges discount trips around the UK, Europe and even worldwide.

All GCU London students, from any country (including the UK) are automatically members. Simply show your Student card as photo ID to access events. For full details, visit their website: www.ish.org.uk.

NUS Extra and ISIC cardsThe ISIC card (International Student Identity Card) is used both in the UK and across the world, and is the only globally recognised student identity document. It gives you access to a variety of discounts in many different countries. For full details visit their website: www.isic.org.

The National Union of Students (NUS) has created a special discount card, the ‘NUS Extra’ card, for university students in the UK. It entitles you to a wide variety of discounts on a range of items, from clothes and books to meals out and driving lessons. For full details or to apply visit: www.nus.org.uk/NUS-Extra. You can purchase both cards together on the NUS website listed above for a special price of £14.99.

HealthIf you are studying in the UK for at least six months, most healthcare services in the UK will be free of charge under the NHS (National Health Service). For more information read the ‘Keeping Healthy’ information sheet at the link: www.ukcisa.org.uk/student/information_sheets.php To locate healthcare services, including GP surgeries, hospitals, dentists and opticians, visit www.nhs.uk and enter your postcode into the ‘Find and choose services’ text field.

If you are in need of healthcare but not sure where to go call NHS 111 who will advise on the best course of care for you.

• GP: ‘GP’ stands for ‘General Practitioner’. Your GP is your local doctor. One of the first things you should do when you arrive in London is to register with a GP. To register with a GP you will need to bring your passport and BRP (Biometric Residence Permit, if you have one) and a Confirmation of Student Status letter. You will not have to pay to see your GP, but you will need to pay a set fee for medicine your GP prescribes.

• Hospitals: Emergency hospital treatment is free to everyone in the UK, even if you are studying for less than six months. However, if you are studying for less than six months in the UK any non-emergency hospital treatment will cost you money.

• Dentist: You can either receive dental care on the NHS (at a cheaper rate), or privately (you pay the full cost of treatment). If you receive treatment on the NHS you can expect to pay £17.50 for a standard check-up, if you receive private treatment it will be more expensive. However, it can take a long time to get an NHS appointment and some dentists will only see private patients.

• Optician: : It is sensible to have your eyes tested approximately once every two years by an optician. You can expect an eye test to cost between £17 and £30.

EmergenciesIn case of emergencies call 999. You can reach Police, Fire and Ambulance services by calling this number. All emergency services are free of charge to everyone. If you need to report a crime you should do this at the nearest police station. There are two police stations very close to the GCU London campus:

• Brick Lane Police Station, 25 Brick Lane, London, E1 6PU, T: 0300 123 1212 Mon, Wed, Fri 11:00-19:00 Tues,Thurs 11:00-22:00 Sat, Sun 07:00-15:00

• Bishopsgate Police Station, 182 Bishopsgate, London EC2M 4NQ, T: 020 7601 2606 Open 24 hours every day.

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London life

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Places of worshipThere are many places of worship in and around GCU London. Within a mile of the University there are several mosques, churches and synagogues, and throughout London you can find many places of worship catering for the majority of religions.

You can find a list of local places of worship by visiting www.gculondon.ac.uk/student and clicking the ‘Places of worship’ link. You can also find a full list in Tower Hamlets (the borough in which GCU London is based) by visiting www.faithintowerhamlets.com and selecting ‘Places of worship’.

Gyms/leisure centresThere are several gyms in the local area. The nearest gym is Fitness First Nido. You will need to pay a membership fee for any gym you join. If you join a private gym (e.g. Fitness First or LA Fitness) you can expect to pay between £35 - £60 per month, and often you will need to enter into a contract for either 6 or 12 months. You can often access free exercise classes as part of your membership.

Alternatively you can join your local leisure centre. Leisure centres are funded by your local council, and so are generally cheaper than private gyms. However, whilst they often have more facilities (e.g. sports halls and swimming pools) they are not as modern as the private gyms. You can find full details of your local leisure centres on your council’s website.

To find your local council visit the website below and enter your postcode into the text field: www.localdirect.gov.uk International Students’ House (ISH) also have a small gym. Monthly membership costs around £26. For more information visit: www.ish.org.uk/regents_gym

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London life

InsuranceIt is wise to take out contents insurance to cover the cost of loss of your possessions. Endsleigh Insurance is not only recommended by the National Union of Students (NUS) and UK Council for International Student Affairs (UKCISA), but also offers insurance tailored to international students in the UK. For more details visit their website: www.endsleigh.co.uk/students.

Most GCU London students do not require health insurance because anyone studying for longer than six months in the UK can receive free healthcare on the NHS. However, private treatment is available in the UK, and if you wish to receive this you may find it helpful to take out health insurance.

Work: Careers adviceDuring your studies, you’ll have the opportunity to speak to the experienced Careers Consultant, based at GCU London. GCU London works closely with the wider careers service, too, and you can access the University’s Online Careers Service at www.gcu.ac.uk/students/careers. Here you will find helpful and relevant information under the ‘course specific information’ link.

If you have a student visa and need advice about working in the UK you can arrange an appointment by emailing advice@gculondon.ac.uk. You can also find more useful information by visiting www.ukcisa.org.uk and clicking the ‘Advice for International Students’ link.

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Why you may need to contact your Academic Development Tutor (ADT)Assistance provided by the ADT can be very useful for your academic development and engagement with your programme. It is often the case that improvements made to your writing can greatly affect your clarity of analysis and development of critical thought, essential if you wish to perform well on your course.

What kind of support can you receive?You can request a range of services from working out work schedules and planning written assignments to a quick check of a final draft. The best way to look at what kind of support can be available to you is to book an appointment with your ADT.

What are the types of appointments available? Appointments of 55 mins or 25 mins are available in the form of face to face meetings as well as Skype appointments. Email appointments are also available but please be aware that your ADT will only be able to look at your work within a schedule time limit of 55 minutes.

How do you book an appointment? Email: appointments.adtlondon@gcu.ac.uk Please state your preferred date and time when booking an appointment.

What do you need to bring with you to an appointment? Do make sure you bring not only the written piece of work you need help with but the assignment sheet as well as any comments from your tutors.

What other forms of support are offered by your ADT? Your ADT will work with your lecturers to make sure that you know what you need do to for your assignments.

You will also be given the opportunity to attend various academic writing workshops conducted throughout the year.

Please note that your ADT can’t help with specific teaching content within modules, however your module leader may be able to. Useful Links: www.gculondon.ac.uk/student/academicdevelopmenttutor/

Academic Development Tutor Services

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Academic Development Tutor Services

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Trimester Calendar 2015/16

At Glasgow Caledonian University the year is divided into three periods called trimesters.

Trimester AInternational Orientation and Induction 14 September 2015 18 September 2015Teaching 21 September 2015 11 December 2015Study Week 14 December 2015 18 December 2015Exam Diet 06 January 2016 15 January 2016Inter-Trimester Break 18 January 2016 22 January 2016

Trimester BInduction 18 January 2016 22 January 2016Teaching 25 January 2016 15 April 2016Study Week 18 April 2016 22 April 2016Exam Diet 25 April 2016 11 May 2016Inter-Trimester Break 12 May 2016 13 May 2016

Trimester CTeaching 16 May 2016 29 July 2016Study Week 01 August 2016 05 August 2016Exam Diet 08 August 2016 19 August 2016Inter-Trimester Break 22 August 2016 02 September 2016

Trimester Calendar 2015-16

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www.gculondon.ac.uk© Glasgow Caledonian University 2015.Glasgow Caledonian University is a registeredScottish charity, number SC021474