UC 9r1 Upgrade Success Vivek Sengupta, Ariba Program Leader, Cummins Ryan Ripley, Manager, Zimmer Business Solutions Debra Ryan, Manager Procurement Solutions,

UC

9r1 Upgrade SuccessVivek Sengupta, Ariba Program Leader, Cummins

Ryan Ripley, Manager, Zimmer Business Solutions

Debra Ryan, Manager Procurement Solutions, Hewlett Packard

Michael Cusack, Technical Lead, Liberty Mutual

Mark Hamlin, Managing Director, Ariba Commerce Services

© 2011 Ariba, Inc. All rights reserved.

Agenda

• Corporate Overview• Ariba History• Building a Business Case for 9r1• Project Highlights• Project Timeline• Change Management• Keys to Success• Lessons Learned

© 2011 Ariba, Inc. All rights reserved. 2

http://www.cummins.com/cmi/index.jsp?siteId=1&langId=1033&newsInfo=true

UC

9r1 Upgrade Success at Cummins

Vivek Sengupta, Ariba Program Leader, Cummins


Corporate Overview• The world’s largest independent

manufacturer of diesel engines

• Global manufacturing & support (160 countries, 500+ distributors)

• 40,000 employees• Revenue in 2010 = $13.2 B• Four diversified businesses:

Engine 49% Components 19%

– Turbos, Filtration, Emissions, Fuel Systems Power Generation 18% Distribution 14%

• 61% of business outside of North America



History of Ariba at Cummins


Ariba Buyer 9r1 currently deployed in 10 countries


Current Ariba Footprint


IdentifyOpportunity

DevelopStrategy

Source andNegotiate

Contract and Procure

Invoice and Pay

Monitorand Manage

Ariba Platform

eForms

Dashboard

Supplier

Supplier

AribaNetwork

Ariba Sourcing

AribaBuyer 9r1

AribaContract

Workbench

Ariba Category Management

AribaSPM

Ariba Analysis

AribaData

Enrichment

ERP

Ariba Category Procurement

AribaContract

Compliance

AribaInvoice

Deployed in house

Externally hosted

Ariba 8.2.2 Ariba 9r1

Web Server iPlanet IBM HTTP Server

Application Server Weblogic 8.1 Websphere 6.1

Middleware Tibco Ariba Integration Tool Kit

Database Oracle 9.2.1 Oracle 10g

Unix Server Solaris 9 Solaris 10

Hardware Type Dedicated Containers

System Specs


Platform

Users• 3,500 unique requestors; 4,500 unique approvers• 22,000 POs / Month

The Business Case for 9r1

• Alignment with CMI architecture and security standards

• Improved performance Help month end reporting

• Fixes to existing issues and increased functionality in 9r1

• Keep Ariba software supported Includes service pack updates

• Better user interface© 2011 Ariba, Inc. All rights reserved. 8

Project Highlights• Global core team of 30 members (US, UK, India)

Extended team of 65 (US, UK, India, China, Mexico, Brazil, South Africa, Singapore)

• Changes mainly in Ariba integration with Oracle – no major functional changes

• Switched middleware from Tibco to Ariba Integration Toolkit

• 2 mock cutovers – 280 steps to migrate• Several issues encountered but Go Live on track

and successful


Jan.03Ju

ne

2009

October ’03 – Vendor finalists determined

Kick Off

Planning

Requirements

Technical Design

GO LIVE

System Testing

Development

Dec

2009Ja

n 18th

2010M

ay 5

th

Jul 2

0th

Sep 9

th

Nov 1st

Nov 10

th

2010

Upgrade took 10 months to complete

Project Timeline


Change ManagementCommunication

• Key messages:

• Communication started two months before go live• Main Groups:

End users; Key stakeholders, Purchasing, Finance

• Communication channels: MyCummins intranet articles; Quick polls; Emails Web conferences; Face-to-face meetings

• Open bridge calls during go live period


Improved performance

Better user experience

Tools to help with the transition

Change ManagementTraining


• 45 instructor-led web-based training sessions Delivered globally by 18 trainers over 30 days

• Training (including materials) offered in: English, Chinese, Portuguese, Spanish

• Training materials included: Short interactive training videos Quick Reference Guides

• Tutorials posted to MyCummins intranet

Keys to Success

• Structured IT PM approach followed Stakeholder review at every milestone

• Strong expertise within Cummins Ariba IT and Operations teams

• No core code changes to ensure smooth upgrade• Adherence to code-freeze plan• Ariba technical resource on hand• Migration practiced before go live• Good test plan strategy


Lessons Learned

• Get buy-in from key stakeholders and groups early on E.g. Sponsor, Architecture & security

• Ensure secondary/external team members are aware of project goal as well as their specific role

• Reserve adequate time for testing and UAT• Investment in good communication and training

strategies pays well• Plan for delays and surprises


UC

9r1 Upgrade Success at Zimmer



Agenda

• Corporate Overview• Building a Business Case• Path to Ariba 9r1• Change Management• Keys to Success• Lessons Learned


Corporate Overview

• Founded in 1927 and headquartered in Warsaw, Indiana• 8,500 employees worldwide.• # 1 worldwide pure-play orthopedic leader in designing,

developing, manufacturing and marketing reconstructive and spinal implants, trauma and related orthopedic surgical products.

• Operations in more than 24 countries around the world and sells products in more than 100 countries

• Annual Revenues : ~$4 Billion


History of Ariba at Zimmer

• 2008 – Rollout of Compliance System Ariba Buyer/ACC/Invoice/Analysis- 8.2.2

• Early 2009 – Rollout of T&E, ACM/ACW Version 8.2.2/2.0.2

• Late 2010 - Upgrade Entire suite – 9r1




IdentifyOpportunity

DevelopStrategy

Source andNegotiate


Invoice and Pay

Monitorand Manage

Ariba Platform

eForms

Dashboard

Supplier

Supplier

AribaNetwork

Ariba Sourcing

AribaBuyer 9r1

AribaContract

Workbench

Ariba Category Management

AribaSPM

Ariba Analysis

AribaData

Enrichment

JDESAP Currently deployed

Ariba Travel & Expense

AribaContract

Compliance

AribaInvoice

Current Ariba Deployment

• Users ~4,000

• $200 Million Spend through System• Global Presence

1 Domestic Instance in US• ERP

JDE (US)/ SAP (EMEA)


Building a Business CaseWhy Upgrade?

• Feedback from Users Improved search capabilities Improved usability and Dashboard capabilities New Features/Functionality

• Improved Features of Ariba 9r1 Greater flexibility and autonomy for the business Multi-node support for ACM/ACW Better User experience To be on latest supported platform


The Path to Ariba 9r1Execution by Task and Location


Technology Solution Center

TSC/Onsite Project Planning

Internal Tools

Iterative Development

Unit/Comparison Testing

Documentation

WebEx Walkthrough

Pre-Release

Patch Releases

Remote support

Zimmer

Gather Documentation

WebEx Walkthrough

Status Calls, SME Support

Script Writing

Prepare Environments

Deployment

Hone Migration Tasks

Migration Rehearsals

Execute Migration Plan

Package Instance

Install UW Instance

Execute Migration Harness

Package for Return

Unit Testing

Install Migrated Instance

Integration Migration

Production Cutover

System / UAT Testing

Keys to Success

• Strong Business and Technical Leads Get trained on new version

• Comprehensive Communication Plan• Business Partner “buy in” and support• Partnering with Ariba – Full Service Upgrade• Managing expectations

Build the right project plans and tollgate reviews Know your limits…Don’t try to do it all.


Lessons Learned

• Get the skin in the game, be involved!• Do a Functional Gap Analysis.

Review your list…you may not need them.• Do not underestimate the change below the surface.

E.g. Changes in Groups/Roles/Permissions Some customizations may become obsolete.

• Get the proper training (technical and business)• Build time in your plan for post production issues• Test, Test & Test !


UC

9r1 Upgrade Success at HP



Agenda

• Corporate Overview• Ariba History• Building a Business Case• Path to Ariba 9r1• Change Management• Keys to Success• Lessons Learned


Hewlett PackardCorporate Overview

• HP is a technology company that operates in more than 170 countries on six continents.

• HP has approximately 304,000 employees worldwide.• HP is among the world's largest IT companies, with revenue totaling $126.0 billion

for fiscal 2010.• HP's 2010 Fortune 500 ranking: No. 10 • HP was founded in 1939.• Corporate headquarters are in Palo Alto, Calif.• Leo Apotheker is President and CEO.• HP's three business groups drive industry leadership in core technology areas:

The Personal Systems Group: business and consumer PCs, mobile computing devices and workstations

The Imaging and Printing Group: inkjet, LaserJet and commercial printing, printing supplies, digital photography and entertainment

HP Enterprise Business: business products including enterprise servers, storage and networking, managed services and software


History of Ariba at HPDownstream

• 304,000 users in 56 countries• Buyer (1999)

58,000 requisitions processed a month• Internal Orders• Catalogs (411)• Pcards (7000 users)• Resale and Labor


History of Ariba at HPUpstream

• 7,000 users in 56 countries• Sourcing since 2005

750 projects a year eSourcing Hub (Team of 18)

• Contracts Management since 2007 8,000 contracts a year 70,000 contracts in the system (17K Active, 53K Closed/Expired) 278,000 documents in the system

• Total Unique Contract Owners ~ 1,000• Supplier Performance Management (2007)

Total Projects 1,150• Analysis (2006)



© 2011 Ariba, Inc. All rights reserved. 30 30

IdentifyOpportunity

DevelopStrategy

Source andNegotiate


Invoice and Pay

Monitorand Manage

Ariba Platform

eForms

Dashboard

Supplier

Supplier

AribaNetwork

Ariba Invoice

Ariba Sourcing

Ariba Contract Compliance

AribaBuyer 9r1

AribaContract

Workbench

Ariba Category ProcurementAriba Category Management

AribaSPM

Ariba Analysis

AribaData

Enrichment

ERPERPERPCurrently deployed

Planned

Building a Business CaseWhy Upgrade?

• Maintain Support • To maintain HP's IT infrastructure requirements• Improved features of Ariba 9r1• Integrated platform - Upstream and Downstream• Consolidate instances• Easier to keep Service Packs up to date • Ability to remove custom code


Project Objectives


Proposed Solution: Upgrade all Ariba modules to 9r1. Deliver a single end-to-end Ariba solution as close to vanilla as possible while still meeting business requirements.

1. Assessment of current customizations vs. vanilla code

2. Rationalize customizations via detailed review of business needs versus customizations

3. Detailed review of customization versus configuration opportunities. Ex: Pcard standardization, BPO functionality

4. Process re-design and applicable configuration changes

5. All modules of Ariba currently implemented

6. All current interfaces into and out of ESP and SmartBuy (includes interlock requirements (i.e. BI, SAP, etc.) and rationalization of interfaces)

7. Implementation of Contract Compliance and Invoicing modules (but will not deploy these modules with this release).

8. Enables future Savings/Value Tracking Functionality

9. Enables future PCard functionality

10. Reduce backlog of SPI (small product innovations) to extent possible based upon fixes provided by OOTB core code.

Scope:

Major Milestones• Analysis 7/10/08 to 1/30/09 (28 weeks)

• Design 02/01/09 to 03/02/09 (4 weeks)

• Construction 03/03/09 to 05/11/09 (10 weeks)

• SIT Prep 05/12/09 to 05/26/09 (2 weeks)

• SIT 05/27/09 to 06/23/09 (4 weeks)

• BVT 06/24/09 to 07/17/09 (3.5 weeks)

• UAT 07/18/09 to 08/21/09 (5.0 weeks)

• Performance Testing 08/22/09 to 09/04/09 (2 weeks)

• MTP Prep 09/07/09 to 09/10/09 (4 days)

• MTP 09/11/09 to 09/14/09 (3 days)

• Warranty 09/15/09 to 10/09/09 (4 weeks)


High Level Team Structure


9r1 Project Steering Team

9r1 Project Sponsors

Ariba Kelly Miller

Solution Deployment Team

MOC

Communications

Training

9r1 Project Management

9r1 Business Delivery Teams

Upstream Project Track

Downstream Project Track

Business Processes Track

9r1 IT DeliveryTeams

Ariba Platform Integration

9r1 Implementation

Data W/H, BI System Integration

Horizontal Responsibilities

E2E Biz Int Coordinator System Interfaces Solution Data

QA Global Support Biz Maint. & Support IT Sol’n Architecture

AFM Lead

Portals

Project Highlights

35

Change Management

• Completed 61 training sessions, 21 town hall communication forums and published 99 reference guides/quick cards.

• Communicated the following points consistently and relentlessly:

Explain what was happening Scope of the Project Highlighted how changes would affect end user in simple terms Timeline Next Steps And always a slide on where to get more information

• Sourcing Module significantly changed – brought Ariba in to re-train Sourcing Team.


Keys to Success


• Team structure• Face-to-face project launch • Commitment to vanilla - hard choices on customization• Decision not to include any new enhancements• Ariba resources utilized for both Business and IT• Multiple MTP tests runs • Allowing a week for MTP and utilizing a quiet period• Methodology used for communication and training

Lessons Learned

• Scope Agreement at Project Kick Off• Do not underestimate updating the security model• Do not underestimate Pcard• Document all customizations• QA Team needed to be engaged earlier • Do not underestimated the time to configure templates

and migrate from one environment to another• Significant performance issues after Go Live - Ariba

came onsite to evaluate


Questions



“Safe Harbor” and Confidential Information Statement

This information reflects the status of Ariba solution planning as of January 2011. All such information is the Confidential Information of Ariba (per the contract between our companies), and must not be further disclosed, as stated in the confidentiality clause of that contract. This presentation contains only intended guidance and is not binding upon Ariba to any particular course of business, product strategy, and/or development. Its content is subject to change without notice. Ariba assumes no responsibility for errors or omissions in this document. Ariba shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials.

UC

9r1 Upgrade Success

Vivek Sengupta, Ariba Program Leader, Cummins



Michael Cusack, Technical Lead, Liberty Mutual

Mark Hamlin, Managing Director, Ariba Commerce Services


Documents

UC 9r1 Upgrade Success Vivek Sengupta, Ariba Program Leader, Cummins Ryan Ripley, Manager, Zimmer Business Solutions Debra Ryan, Manager Procurement Solutions,