TÜV SÜD | Vol. 2 July 2014

E-ssentialsManagement Service | Technical industry e-news updates essential to your operations

h t t p : / / w w w. t u v - s u d - a m e r i c a . c o m

Contents:

ISO 45001: A New International Standard for Health & Safety Management 02

Update on ISO 9001:2015 04

ISO Surveys Attitudes about 14001 and Environmental Management Systems

04

TÜV SÜD America Profile: James W. Melloni 05

Highlights from TÜV SÜD’s 2013 Annual Report 06

2014 Trade Shows and Events of Interest 07

TÜV SÜD E-ssent ialsVol. 2 July 2014

Page 2

Editorial ISO 45001: A New International Standard for Health & Safety ManagementDear Reader,

Welcome to the latest issue of Management Service

E-ssentials, the e-newsletter from the management service

professionals at TÜV SÜD America!

According to the U.S. Department of Labor, 4.1 million

American workers suffer a serious work-related illness or

injury each year. Statistics like these, along with recent

news headlines about worker deaths in Bangladesh and

other countries, have helped to justify an increased interest

in workplace safety as well as plans for a new international

standard addressing the requirements of Occupational Heath

and Safety management systems. In our lead article, we

discuss the work currently underway to develop ISO 45001.

The ISO is also making progress in its revision of ISO 9001,

the international standard for quality management systems,

with the revised standard now scheduled for publication in

September 2015. In our article “Update on ISO 9001:2015,”

we briefly review some of the anticipated changes, and

provide information about TÜV SÜD America’s latest webinar

on the revise standard.

As it also works on a revision of ISO 14001, the ISO has

released a report of its recent survey of users and non-users

regarding the potential benefits of certifying an organization’s

environmental management system to ISO 14001. The article

“ISO Surveys Attitudes about ISO 14001 and Environmental

Management” summarizes the key findings from that survey.

Speaking of ISO 14001, this issue of Management Services

E-ssentials includes an interview with James Melloni, TÜV

SÜD’s Technical Product Manager for Environment, Health

& Safety. Jim has been deeply involved in the development

of the ISO 14000 series of environmental management

standards, and shares his insights on the value and benefits

of ISO 14001 certification.

We round out this issue with highlights from TÜV SÜD’s

2013 annual report, an update on-demand management

system webinars, and details on upcoming trade shows and

conferences.

Thanks!

Craig Casillas

Vice-President, Management Services

TÜV SÜD America

According to the U.S. Department of Labor, 2.2 million workers worldwide lose their lives due to workplace-related accidents, injuries and diseases each year, and another 4.1 million workers in the U.S. suffer a serious work-related illness or injury. These and other sobering statistics and news headlines about workplace deaths and injuries underscore the importance of programs to protect the health and safety of workers. They also explain the growing interest among organizations in occupational health and safety (OH&S) management systems, and their potential to reduce workplace-related accidents.

In an effort to address this interest, the International Standards Organization (ISO) has embarked on a multi-year process to develop a recognized international standard detailing the requirements of OH&S management systems. The standards development process, which began in October 2013, is expected to result in the publication of ISO 45001 in late 2016 or early 2017. When finally published, ISO 45001 will likely become the primary standard for OH&S management systems, supplanting OHSAS 18001 and other national standards addressing OH&S issues.

BACKGROUNDThe current internationally-accepted standard addressing OH&S management systems is OHSAS 18001. That standard was originally developed in the late 1990s through a collaborative effort of national standards and accreditation bodies known as the Occupational Health and Safety Advisory Services (OHSAS) Project Group. Published in 1999, the OH&S requirements presented in OHSAS 18001 have since been widely adopted by organizations around the world, and more than 50,000 OHSAS 18001 certificates have been issued.

However, the growing interest in the application of a management system’s framework to address OH&S issues has also created an awareness of the need for a truly international standard for OH&S management systems that is formally recognized and accepted by standards groups, regulators and organizations worldwide. OH&S management systems certified to a recognized international

standard would also be more likely to be accepted as evidence of an organization’s commitment to the health and safety of its employees by manufacturers, retailers and consumers. These and other benefits would actually help spread the wider adoption and use of a management systems approach to OH&S issues.

INTENT AND DESIGN OF ISO 45001ISO 45001 is intended to specify requirements for occupational health and safety (OH&S) management systems. Similar to other ISO management systems standards, ISO 45001 is expected to provide a framework that will enable organizations to design and implement an OH&S management system that addresses their unique processes and requirements. As a result, the standard will not state specific OH&S performance criteria or contain detailed specifications for the design of an OH&S management system.

While the development process for ISO 45001 is currently in its earliest stages, the following table of contents has been proposed as a starting place for discussion by stakeholders:

FORWARD

Introduction

1. Scope

2. Normative references

3. Terms and definitions

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4. Context of the organization4.1 Understanding the organization and its

context4.2 Understanding the needs and

expectations of interested parties4.3 Determining the scope of the OH&S

management system4.4 OH&S management system

5. Leadership5.1 Leadership and commitment5.2 Policy5.3 Organizational roles, responsibilities,

accountabilities and authorities

6. Planning6.1 Actions to address risk and opportunities

6.1.1 Hazard classification6.1.2 Determination of compliance obligations6.1.3 Risk and opportunity management6.1.4 Planning to take action

6.2 OH&S objectives and planning to achieve them

7. Support7.1 Resources7.2 Competence7.3 Awareness7.4 Information, communication, participation

and consultation7.4.1 Information and communication7.4.2 Participation and consultation

7.5 Documented information7.5.1 General7.5.2 Creating and updating7.5.3 Control of documented information

8. Operation8.1 Operation planning and control

8.1.1 General8.1.2 Hierarchy of control

8.2 Management of changes8.3 Outsourcing

8.3.1 General8.3.2 Control of external provisions of

goods and services8.3.3 Control of contractors

8.4 Emergency preparedness and response

9. Performance evaluation9.1 Monitoring, measurement analysis and

evaluation9.1.1 General9.1.2 Evaluation of compliance

9.2 Internal audit9.2.1 Internal audit objectives9.2.2 Internal audit implementation

9.3 Management review

10. Improvement10.1 Incident, nonconformity and corrective

action10.2 Continual improvement

Annex A (informative)

The above structure follows the so-called “high-level structure” format detailed in Annex SL, which is also being applied in the current revisions of ISO 9001 and ISO 14001. As a result, it is expected that about 30% of the content of ISO 45001 will be identical to that of ISO 9001 and ISO 14001, as well as the content of future revisions of other management systems standards. The eventual use of a common high-level structure in all management systems standards will ease efforts by organizations to implement and simultaneously maintain multiple management systems where appropriate.

TIMELINE FOR ISO 45001 DEVELOPMENT AND PUBLICATIONISO Project Committee 283 (PC 283) is responsible for the development of the content of the new ISO 45001 standard. The Committee held its initial meeting in London in October 2013, which was attended by 83 delegates from 27 ISO member bodies. At that time, the Committee developed a first Working Draft (WD1) of the new standard, and agreed on the following timeline for further development:

• May 2014—Release of Committee Draft (ISO/CD 45001)

• February 2015—Release of Draft International Standard (ISO/DIS 45001)

• March 2016—Release of Final Draft International Standard (ISO/FDIS 45001)

• October 2016—Publication of Final Standard (ISO 45001)

However, the Committee reportedly received nearly 1300 comments in response to the first working draft, requiring the need for a second Working Draft (WD2). This draft is expected to be released later this year, which will likely extend the release of the Draft International Standard to April 2015. Of course, even these revised dates are subject to change, based on the nature and extent of recommended changes received during the planned comment periods.

Once published, ISO 45001 will replace OHSAS 18001 as the primary international standard for occupational health & safety management systems. It is expected that organizations currently holding OHSAS 18001 certification will have a minimum of two to three years to recertify to the requirements in the new standard.

CONCLUSIONAlthough its publication is still several years into the future, ISO 45001 is likely to expand interest in the adoption of OH&S management systems and streamline their acceptance by third parties. An internationally-recognized OH&S management system standard may also increase the demand for ISO 45001 certification in procurement considerations. Ultimately, organizations that implement an ISO 45001-certified OH&S management system will be better positioned to control risks related to occupational health and safety issues, improve their overall safety performance, and provide solid evidence of their commitment to the health and safety of their employees.

We will provide additional information on ISO 45001 as it becomes available. Watch future issues of Management Services E-ssentials for updates.

TÜV SÜD’s international pool of auditors can help your organization achieve the certification you need to demonstrate your commitment to protecting the health and safety of your employees. For further information about TÜV SÜD’s OH&S certification and auditing services, visit http://www.tuv-sud-america.com/us-en/services-by-activity/certification/ohsas-18001-management-system-certification. n

TÜV SÜD E-ssent ialsVol. 2 July 2014

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Update on ISO 9001:2015

Work is proceeding apace on the revision of ISO 9001, the international standard that outlines the principles for quality management systems. This revision represents the first major technical rewrite of the standard since 2000, and is expected to include a number of important changes, both for organizations whose quality management systems are certified to the current version of ISO 9001 as well as those contemplating the implementation of a certified quality management system.

A draft version of the standard is currently being circulated for comments (comments are due by July 15, 2015), and the final version is expected to be published in the third quarter of 2015. At this

ISO Surveys Attitudes about ISO 14001 and Environmental Management SystemsOrganizations that have adopted an ISO 14001-certified environmental management system (EMS) realize important benefits in a number of key areas. That is just one of the important findings from a recent survey of ISO 14001 users and non-users conducted by the International Standards Organization (ISO).

The ISO 14001 Continual Improvement Survey was conducted in 2013 by an ad-hoc group operating under the auspices of ISO Technical Committee 207 (TC 207), the group responsible for the current revision effort. The survey included questions about the perceived value of ISO 14001 for both business and environmental management, and also polled respondents about possible areas of the standards to be addressed or strengthened in future revisions. Published in 11 different languages and distributed through ISO national member bodies, the survey garnered nearly 5000

responses from 110 countries worldwide.

In response to questions regarding the relative value of ISO 14001 certification for environmental management, 77% of respondents rated as either very high or high the value that ISO 14001 certification provides in meeting legal requirements, while 74% rated as either very high or high the value that certification provides in improving their organization’s environmental performance. Other areas of very high or high value for environmental management included management commitment (68%), employee engagement (62%) and stakeholder satisfaction (51%).

In response to questions regarding the value of ISO 14001 certification for overall business management, 59% of respondents rated as either very high or high the value that certification

offers in meeting stakeholder requirements, while 58% of respondents rated as either very high or high the value of certification in improving the public image of their organization. Other value factors for overall business management included achieving strategic objectives (55%), integration with business management systems (52%) and providing a competitive advantage (47%).

Survey participants were also asked to rate the importance of strengthening the focus in upcoming revisions of the standard to 19 separate environmental management concepts, as identified in TC 207’s Future Challenges Report. In general, participants indicated their preference for taking a limited to moderate approach in addressing such future challenges through the standard. Only the concept of pollution prevention achieved a score of greater than 3 on a scale of 1-4.

time, the revision is expected to include a number of changes in the following areas:

• The revised standard will adopt the structure, content, terms and definitions currently being used by other management systems standards. In the future, it is anticipated that approximately 30% the content of all management systems standards will be identical.

• The standard’s current focus on process management will be strengthened, with a greater emphasis on producing desired outputs, and assessing an organization’s ability to consistently produce that output.

• The revised standard will feature an increased emphasis on risk management and business management.

• The standard will include more explicit requirements on documented information and less explicit requirements regarding documented procedures.

• The revision will employ more simplified language to help ensure the consistent application of the standard’s requirements and to ease the process of translating the standard into multiple languages.

Once the final standard has been published, it is expected that organizations whose quality

management systems are certified to the current version of ISO 9001 will have three years to recertify to the standard’s new requirements.

TÜV SÜD America has created a resource center for organizations considering certification to ISO 9001:2015. These offerings are intended for management representatives, quality managers, internal auditors and others who will be directly involved in the development and implementation of an organization’s quality management system. Our resource center includes:

• ISO 9001:2015 Frequently Asked Questions• ISO 9001:2015 Factsheet• Presentation slides from our webinar

“Awareness, Knowledge and Understanding of ISO 9001:2015” presented by Dr. Nigel Croft, Chairman of the ISO Technical Committee 172, Subcommittee 2 ( Recording Coming Soon!)

Visit our ISO 9001:2015 resource page here and watch for updates in future issues of Management Service E-ssentials. n

Vol. 2 July 2014Page 5TÜV SÜD E-ssent ials

The final report and analysis of the ISO 14001 Continual Improvement Survey was published in February 2014, and is available at http://www.tuv-sud-america.com/us-en/services-by-activity/certification/iso-14001-management-system-certification.

TÜV SÜD is a global provider of comprehensive product testing and certification services, and a leading registrar for ISO 14001 environmental management systems. TÜV SÜD can also provide certification and auditing services for other general and industry-specific management systems standards. For additional information, contact James Melloni, EHS Technical Product Manager, TÜV SÜD Management Services, at jmelloni@tuvam.com or visit http://www.tuv-sud-america.com/us-en/services-by-activity/certification/iso-14001-management-system-certification. n

Today, it is increasingly commonplace for companies and other organizations to measure the impact of their products and operations on the environment, and to take steps

to reduce or mitigate that impact. A formal environmental management system (EMS) is a compilation of processes and procedures that can enable organization to reduce their environmental impact. Adopting an EMS framework can also help organizations increase their operating efficiency and effectiveness, thereby improving profitability and market competitiveness.

In the certification and auditing of environmental management systems, TÜV SÜD America relies extensively on the experience and expertise of James W. Melloni, TÜV SÜD’s EHS Technical Product Manager. A former senior consultant engineer with Arthur D. Little, Melloni has worked with the U.S. Department of Energy on environmental management systems, and was instrumental in the development and application of quality assurance standards for environmental programs. He is also a member of the U.S. Technical Advisory Group to ISO

TÜV SÜD America Profile: James W. Melloni

Technical Committee 207 (TAG 207) working on the ongoing development of the ISO 14000 series of environmental management standards.

Melloni spoke recently with Management Service E-ssentials about the importance and potential value of environmental management systems, and the EMS certification, auditing and inspection services that TÜV SÜD America provides to organizations.

Management Service E-ssentials: In brief, how would you define an EMS?

James Melloni: An EMS is a planned organized approach for an organization to manage its environmental aspects and impacts, improve its environmental performance and comply with all applicable legal requirements.

(MSE): You’ve certified and/or audited environmental management systems at thousands of organizations over your career. In your opinion, what are the essential elements of an effective EMS?

(JM): First and foremost, an organization’s senior management must be committed to the development, implementation and continuous improvement of the EMS. This commitment goes beyond simply providing the necessary resources.

Senior management also needs to be involved and engaged in the ongoing activities related to the EMS. Second, an effective EMS cannot be the sole responsibility of a single group within an organization. Instead, employees and onsite contractors at all levels must be involved. In reality, the entire organization must be committed to meeting the environmental objectives established by the organization.

(MSE): And what are some of the challenges that organizations typically encounter in implementing an EMS?

(JM): The primary challenges we’ve observed are a lack of understanding of the applicable legal requirements, and the failure to perform an in-depth evaluation of compliance. Many organizations simply do not have employees with the necessary regulatory expertise, and fail to engage outside resources with a thorough, up-to-date knowledge of the regulatory requirements.

(MSE): Clearly, implementing an EMS can be a time-consuming undertaking for most organizations. What are the key potential benefits to an organization that chooses to make this investment?

(JM):The key benefit of an EMS is a higher level of organizational environmental performance, which results in reduced environmental risk, potentially

TÜV SÜD E-ssent ialsVol. 2 July 2014

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Highlights from TÜV SÜD’s 2013 Annual ReportSince 1866, TÜV SÜD has successfully matched technological advancements in a growing variety of industries with the ever-present need for quality and safety. As the company celebrates nearly 150 years of service to society, TÜV SÜD continues to succeed and prosper.

As detailed in the company’s latest annual report, TÜV SÜD enjoyed another successful year in 2013 despite a number of economic and operational challenges. Company revenues grew by 6.5% over 2012 (or 8.3% after adjustments for currency translation effects), while earnings before interest and taxes increased to €160.7 million. At the same time, TÜV SÜD also increased its number of employees by about 9%, bringing the total number of employees worldwide to almost 20,000.

Today, TÜV SÜD is indisputably a global company.

It operates in more than 50 countries on five continents, with almost 40% of revenue generated by activities in the Americas and Asia, and half of its workforce employed outside of Germany. TÜV SÜD provides services in three distinct market segments, Industry, Mobility and Certification. Part of the company’s Certification segment, the Management Service division provides certification and auditing services in the areas of energy, the environment, business continuity management, and corporate social responsibility.

Looking ahead to 2014, the 2013 TÜV SÜD annual report projects significant overall growth in the Management Service division, especially in China, as well as with its entry into the South African marketplace. In addition, growth in the Management Service division is also expected through the addition of new and innovative

certification services in the area of information technology (IT) security.

The 2013 TÜV SÜD annual report is accompanied by “A Matter of Trust,” a 32-page magazine featuring stories of unique individuals from around the world who have built their professional and personal success on trust.

TÜV SÜD’s 2013 annual report, along with the companion magazine, are available for download at http://www.tuv-sud-america.com/us-en/tuev-sued-america/tuev-sued-group/annual-report. n

lower permitting costs, and a more favorable profile with regulatory officials.

(MSE): Aside from reducing an organization’s environmental impact, what are some of the other benefits from implementing an EMS?

(JM): An effective EMS can also reduce operating costs due to energy savings and waste reduction, and serve as the basis for a broader sustainability management system. Organizations with an EMS also present a “greener” image to customers and the general public.

(MSE): We most often think of environmental management systems being applied in manufacturing environments. Can non-manufacturing organizations and service companies benefit from implementing an EMS?

(JM): Yes. In fact, an EMS can be implemented in any kind of an organization. Besides manufacturing facilities, we have certified EMS implementations at airports, government agencies, nuclear power plants and even a toll bridge.

(MSE): What aspects, if any, does the EMS framework share with other management systems, such as those addressing quality or energy? Can these shared aspects make it easier to implement an EMS?

(JM): If an organization has an existing management system, such as a management system for quality, energy or occupational health and safety, it already has in place the core elements needed for an EMS. These elements include basic system documentation and documentation controls, an internal audit program, and a corrective and preventive action process. Such an organization would also have in place a program for training personnel and evaluating their competence, as well as a management review process. These core elements can be easily adapted to address an organization’s environmental impacts.

(MSE): ISO 14001, the international standard for environmental management systems, is currently being revised and is expected to be released sometime in 2015. What, if anything, can you tell us about the anticipated changes in the standard?

(JM): We expect that the new revision of the standard will look quite different from the current version. The ISO Technical Management Board has established a template for all future revisions of management system standards that is significantly different from the current versions. There will also be an increased emphasis on risk assessment.

(MSE): What is the likely transition path for organizations that are certified to the current version of ISO 14001?

(JM): Once the new version of the standard is published, there will be a transition period of up to 3 years. An organization that is certified to the current version of ISO 14001 should monitor the progress of the revision, especially once the Draft International Standard (DIS) is published. It should then evaluate the impact of the changes on their existing EMS and implement the required changes. Once the revised management system is functioning, an organization can then conduct internal audits and make further changes as necessary.

(MSE): Why should organizations choose TÜV SÜD America as their environmental management systems partner?

(JM): At TÜV SÜD America, we work hard to ensure consistent interpretations of the requirements. We select auditors that understand your organization, treat you in a professional manner and audit you using a firm but fair audit approach, while always seeking to identify opportunities for improvement. We strive to make audits kinder and gentler. n

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2014 Trade Shows and Events of Interest

Successful professionals are continually seeking innovative ways to drive continued performance in their organizations. Attendance at industry conventions, conferences and trade shows can be an efficient and effective method of staying current with the latest trends in your industry and identify new innovations that can transform your operations.

Here are just a few of the upcoming industry shows and conferences that might be of interest to our readers:

IINTERNATIONAL MANUFACTURING TECHNOLOGY SHOW, CHICAGO, IL, SEPTEMBER 8-13, 2014One of the largest industrial trade shows in the world, the bi-annual International Manufacturing Technology Show (IMTS) features 1900 exhibitors and attracts more than 100,000 visitors from over 100 countries. The concurrent IMTS 2014 Conference focuses on five separate tracks with hundreds of different technical sessions focused on a variety of industries. Additional information is available at http://www.imts.com.

E-SCRAP CONFERENCE, ORLANDO, FL, OCTOBER 21-23, 2014The largest conference in North America devoted to electronics recycling, the E-Scrap Conference addresses important industry issues, including e-scrap collection processes, recycling market factors, and legislative and policy concerns. This year’s Conference is expected to attract more than 1300 attendees and 125 exhibiting companies.

More details are available at http://www.e-scrapconference.com.

AMERICAN TRANSLATORS ASSOCIATION ANNUAL CONFERENCE, CHICAGO, IL, NOVEMBER 5-8, 2014The 55th Annual Conference of the American Translators Association will feature 175 different workshops, panel discussions and lectures, dealing with a wide range of issues facing language interpreters and translators and their organizations in today’s global market. More than 1800 translation professionals from around the world are expected to attend. Further information is available at https://www.atanet.org/conf/2014/index.htm.

Keep current with TÜV SÜD’s participation at trade shows and events and subscribe to Management Service E-ssentials, or follow us on LinkedIn. n

Quality Management WebinarsAs leaders in quality management systems certification and auditing, TÜV SÜD America offers a wide range of technical and educational resources for managers and other industry professionals. Keep current with TÜV SÜD America’s webinar program and subscribe to Management Service E-ssentials, or follow us on LinkedIn. n

DISCLAIMERAll reasonable measures have been taken to ensure the quality, reliability, and accuracy of the information in this newsletter. However, TÜV SÜD is not responsible for the third-party content contained in this newsletter. TÜV SÜD makes no warranties or representations, expressed or implied, as to the accuracy or completeness of information contained in this newsletter. This newsletter is intended to provide general information on a particular subject or subjects and is not an exhaustive treatment of such subject (s). Accordingly, the information in this newsletter is not intended to constitute consulting or professional advice or services. If you are seeking advice on any matters relating to information in this newsletter, you should – where appropriate – contact us directly with your specific query or seek advice from qualified professional people. The information contained in this newsletter may not be copied, quoted or referred to in any other publication or materials without the prior written consent of TÜV SÜD. All rights reserved © 2014 TÜV SÜD America Inc.

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