THE CENTER FOR CORPORATE AND PROFESSIONAL DEVELOPMENT

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COMPETENCY DEVELOPMENTCOMPETENCY DEVELOPMENT

COMPREHENSIVE

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PROVEN SOLUTIONS

COMPETENCY MATCHCOMPETENCY MATCH

MATCH

PROGRAM OFFERINGSPROGRAM OFFERINGS

MATCHMATCH

ACCOUNTABILITY Being an Accountable EmployeeBuilding a Culture of AccountabilityCoaching Accountability for Impact on People and ResultsCreating an Accountable CultureManaging Accountability and Reducing Conflict in High-performing Teams CHANGE Certificate of Change ManagementDealing With Change in the WorkplaceHow to Sell ChangeLeading Change in the 21st-Century Workplace Managing Change ProjectsManaging Transition and Embracing ChangeMotivating and Engaging Employees During Times of Change Proven Practices for Successful Change

COACHING AND DEVELOPING OTHERSCoaching Accountability for Impact on People and ResultsCoaching Employee PerformanceCoaching for Peak PerformanceCoaching for Top PerformanceCoaching Generations in the WorkplaceStrategies for Leading the Multigenerational Team

COMMUNICATION (INTERPERSONAL)Communicating With Influence for all AssociatesCommunicating With Influence for LeadersCommunication Strategies for Generations Working Together Communication, Trust and Respect in the WorkplaceDealing With Difficult BehaviorsEffective Listening SkillsEnhancing Interpersonal Communication Skills Intercultural Communications Turning Conflict Into CollaborationUsing DISC to Improve CommunicationsWhat Communication Style Are You?Working Together to Achieve Results

COMPUTER/SOFTWAREMicrosoft 2010 Excel Training - Various LevelsMicrosoft 2010 Outlook Training - Various LevelsMicrosoft 2010 PowerPoint Training - Various LevelsMicrosoft 2010 Word Training - Various Levels

CONFLICT RESOLUTION Communication Strategies for Generations Working TogetherCoping With Difficult Behaviors Healthy Conflict for Collaborative ResultsTurning Conflict Into Collaboration

CONSULTING Internal Consulting: Building Your Consultative Skills

CONTINUOUS IMPROVEMENT: LEAN AND SIX SIGMALean Practitioner Certificate5S+/Visual WorkplaceAn Introduction to Lean Six SigmaChampions TrainingEight Discipline Problem SolvingFMEAFundamentals of Lean KaizenGD&THow to Think About DataIntroduction to MinitabLeading a Lean TransformationLean for Frontline SupervisorsLean Healthcare CertificationLean Kaizen EventLean Leadership Executive OverviewLean Office Lean Problem Solving Lean Six Sigma Training and CertificationQuick ChangeoverStandardized Work and Continuous FlowStatistical Process Control (SPC)Team FacilitationTeam Oriented Problem Solving Theory of ConstraintsValue Stream Mapping

CRITICAL THINKINGCritical Thinking Through the Art of Asking QuestionsMaking Great Decisions

CULTURE Coaching Accountability for Impact on People and Results Intercultural CommunicationsStrategies for Leading the Multigenerational Team CUSTOMER SERVICE Certificate in Customer Service ExcellenceCoping With Difficult Behaviors Customer Service Business WritingExceptional Service for All GenerationsLeading a Customer Competent Culture Perpetuating Excellence in Customer ServiceProfessional Customer Service Communication SkillsValuing the Customer With Polished Communication Skills

DECISION MAKING CELEMI Decision BaseTM

Critical Thinking Through the Art of Asking QuestionsMaking Great Decisions

DISCIPLINE Managing Discipline

DIVERSITY AND INCLUSION Communication Strategies for Generations Working TogetherCreating an Inclusive and Harassment-free WorkplaceDiversity Management in Today’s WorkplaceIntercultural Communications Managing Harassment in the WorkplacePreventing Workplace Harassment EMOTIONAL INTELLIGENCE Are You In Touch - With You? Emotional Intelligence Emotionally Intelligent TeamsEnhancing Emotional IntelligenceUnderstanding Emotional Intelligence to Increase Your Effectiveness EMPLOYMENT LAWBasics of Employment LawEmployment Law for Human Resource ProfessionalsManaging Harassment in the WorkplacePreventing Workplace HarassmentSHRM Essentials of HR Management

FINANCIAL ACUMEN CELEMI Apples & Oranges® – Business Finance for EveryoneCELEMI Decision BaseTM

HUMAN RESOURCE MANAGEMENT Certificate of Human Resource FundamentalsBasics of Employment LawConducting the Performance Appraisal MeetingConducting the Performance Review AppraisalCreating an Inclusive and Harassment-free Workplace Effective Interviewing and Hiring PracticesEffective Performance Management for SupervisorsEvaluating Employee Performance to Drive AccountabilityPerformance ManagementSHRM-CP/SHRM-SCP Certification Preparation: SHRM Learning System®SHRM Essentials of HR ManagementTalent Development and Succession Planning

INFLUENCE Coaching Accountability for Impact on People and ResultsCommunicating With InfluenceEffective Organizational Leadership: Engage and ExecuteInfluence and PersuasionInfluence Within the Organization: High-performance LeadershipInfluencing OthersInfluencing UpMotivating EmployeesPresenting a Persuasive Business Case

The Center for Corporate and Professional DevelopmentThe Center for Corporate and Professional Development

Linking Real-World, Practical Training, Continuous Improvement Consulting and Organization Development Services to Your Strategic Success

COMPETENCY MATCHCompetencies are identified behaviors, knowledge, skills and abilities that directly impact employees’ performance. Use our Competency Match by identifying those competencies that will enhance your organization’s strategic success. Link your competencies to our tailored real-world, talent and organization development programs and services.

COMPREHENSIVE EXPERTISEPROVEN SOLUTIONS

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LEADERSHIP Certificate for Emerging LeadersCELEMI Apples & OrangesTM – Business Finance for EveryoneCELEMI Decision BaseTM

Coaching for Top PerformanceCreating a Shared Vision Facilitated SessionEffective Organizational Leadership: Engage and ExecuteInfluence Within the OrganizationInterpersonal Leadership Styles WorkshopLeading a Customer Competent CultureRethinking the Organization: Appreciative InquiryStrategies for Leading the Multigenerational TeamUnderstanding Emotional Intelligence to Increase Your Effectiveness

LISTENING Effective Listening SkillsEnhancing Interpersonal Communication Skills MANAGEMENT Certificate for Emerging LeadersCertificate of SupervisionBuilding a Culture of AccountabilityCELEMI Apples & Oranges® – Business Finance for EveryoneCoaching Accountability for Impact on People and ResultsCoaching for Peak PerformanceCoaching Generations in the WorkplaceCommunicating With Influence for LeadersConducting the Performance Appraisal MeetingCreating an Accountable CultureDeveloping Great ManagersDiversity Management in Today’s WorkplaceInfluence Within the OrganizationEffective Interviewing and Hiring PracticesLeading a Customer Competent Culture Managing DisciplinePerformance Management Setting Strategy, Goals and Objectives Strategies for Leading the Multigenerational TeamSupervision EssentialsUnderstanding Emotional Intelligence to Increase Your Effectiveness MENTORING Coaching Accountability for Impact on People and ResultsEffective Mentoring for High PotentialsEffective Organizational Leadership: Engage and ExecuteMentoring: The Quest and The Legacy Strategies for Leading the Multigenerational Team

MOTIVATION Effective Organizational Leadership: Engage and ExecuteMotivating and Engaging Employees During Times of ChangeMotivating Employees NEGOTIATION Critical Thinking Through the Art of Asking QuestionsNegotiation Skills: Win the Deal and Win the Relationship

PERFORMANCE MANAGEMENT Coaching Employee Performance Conducting the Performance Appraisal MeetingConducting the Performance Review Appraisal Evaluating Performance Management to Drive Accountability SHRM Essentials of HR ManagementTalent Development and Succession Planning PLANNING Setting Strategy, Goals and Objectives Time Management and Prioritizing Techniques

PRESENTATION SKILLS Be a Better Business SpeakerDelivering Powerful Presentations Each One Teach One: Engaging Workers in Experiential LearningFacilitation Skills Get to the Point! Delivering Clear and Concise Technical InformationPresenting a Persuasive Business CaseProven Techniques for Captivating Listeners PROBLEM SOLVING Eight Discipline Problem SolvingLean Problem SolvingMaking Great Decisions Team Oriented Problem Solving PROFESSIONALISMEnhancing Your Professional Presence

PROJECT MANAGEMENT Certificate in Project ManagementAdvanced Skills for Managing Projects CELEMI CayenneTM

Communicating With and Influencing Project StakeholdersEssential Skills for Managing Projects Project Leadership Project Management Executive Overview SALES The Professional Customer-focused Sales Approach

SUPERVISION Certificate of SupervisionBasics of Employment LawBuilding a Culture of AccountabilityCoaching for Top PerformanceCrash the Barriers: Build Your TeamEffective Organizational Leadership: Engage and ExecuteEffective Performance Management for SupervisorsEnhancing Interpersonal Communication SkillsLean for Frontline SupervisorsMaking Great DecisionsManaging DisciplineMotivating EmployeesStrategies for Leading the Multigenerational TeamSupervision EssentialsTurning Conflict Into CollaborationUnderstanding Emotional Intelligence to Increase Your Effectiveness TEAMBUILDINGBuilding the Spirit of TeamworkCoaching Accountability for Impact on People and ResultsCrash the Barriers: Build Your TeamEffective Organizational Leadership: Engage and ExecuteEffective Team Meetings Emotionally Intelligent TeamsManaging Accountability and Reducing ConflictStrategies for Leading the Multigenerational TeamTeam Oriented Problem Solving What’s Preventing Your Team’s Success? Overcoming the Critical Five Dysfunctions of a TeamWorking Together to Achieve Results

TIME MANAGEMENT Prioritizing Projects, To Do Lists and InterruptionsTime Management and OutlookTime Management and Prioritizing Techniques

TRAINING AND DEVELOPMENTCertificate of Training and DevelopmentEach One Teach One: Engaging Employees in Experiential LearningHigh-impact Learning: Fundamentals for Designing the Adult Learning ExperienceSHRM Essentials of HR Management

TRUSTBlueprint for Building TrustCommunication, Trust and Respect in the Workplace

WRITINGBe a Better Business WriterBe a Better Technical WriterBusiness Writing Customer Service Business WritingEfficient and Effective Email Writing Effective Email Messages

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“Kent State’s facilitators really work very closely with us from the standpoint that they are involved in looking at the curriculum and helping us develop it.” Dave Delost, Sr. Operational Engineer, Organizational Effectiveness

University Hospitals

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The Center for Corporate and Professional Development

Kent State University, Kent State and KSU are registered trademarks and may not be used without permission. Kent State University, an equal opportunity, affirmative action employer, is committed to attaining excellence through the recruitment and retention of a diverse workforce. 17-UR-00334-006

Linking Real-World, Practical Training, Continuous Improvement Consulting and Organization Development Services to Your Strategic Success

“Three words that come to mind regarding our experience with Kent State are easy, inspiring and fun. Kent State provides a true partnership that understands A. Schulman’s objectives and culture, which in turn resonates immensely amongst the facilitators.”Aimee Trusso,

Human Resource Director for the United States and Canada

A. Schulman