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8/2/2019 WTA Outsourcing and Lean Six Sigma Consulting
http://slidepdf.com/reader/full/wta-outsourcing-and-lean-six-sigma-consulting 1/6
ahujg tfeb dfky dhrb dhktls+ N` tlb
jbofj frrfkobdbkts frb pursubg nk nshjf$
tnhk* wntlhut fky ahksnstbkay nk rbqunrb$
dbkts* f ajbfr* hvbrfralnko strftboy fkg
ahdpjbdbktfry rbsphksninjntnbs $$ tlb
rbsujtnko gnsahkkbats* wlntb spfabs fkg
gupjnaftnhks wnjj ahksudb rbshurabs fkg
arbftb lbfgfalbs ̀ hr f vbry jhko tndb+
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dbkg dujtn$shuranko fs tlb ‚rnolt— wfy th
shurab $$ wntlhut ahksngbrftnhk h` tlb
ajnbkt anraudstfkabs+ N ibjnbvb strhkojy
tlft dujtn$shuranko ns kht `hr bvbryhkb+
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nkvbstnoftb wlbtlbr hr kht nt wnjj whre ̀ hr
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up th tlb dfkfobdbkt fkg prhabss
alfjjbkobs* fkg tlb strftboy bklfkabs
fkg hptndnzbs nts gbjnvbry h` sbrvnabs ‑
dujtn$shuranko afk ib vbry b``batnvb+
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ukgbr htlbr kfdbs $$$ sual fs ‚ibst h`
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dhgbj fs f kfturfj bvhjutnhk ̀ hr abrtfnk
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pjnkb* ohvbrkfkab fkg shuranko (
hrofknzftnhkfj shplnstnaftnhk fjjhw nt th
whre wntl dujtnpjb prhvngbrs fkg fat fs
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Wlbrb frb hrofknzftnhks tlft lfvb usbg
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trnbg nt fkg `fnjbg+ _ly ghbs nt whre h̀r
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strftboy fkg dfkfobdbkt gnsanpjnkb+
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ahhrgnkftnhk+ Qhdbtndbs* hrofknzftnhks
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bkvnrhkdbkt f`tbr dfenko sbrnfj* fkg
shdbtndbs nkgbpbkgbkt* gbansnhks
frhukg shuranko ‑ N afjj tlns ‚faangbktfj
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nty h` gnschnktbg prhabssbs* nkahksnstbkt
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bkvnrhkdbkt+ Nk bntlbr afsb* tlb lfrg
whre ns up ̀ rhkt+ Gb`nknko tlb phrt`hjnh h`
sbrvnabs* fkg gbtbrdnknko tlbnr suntfinjnty
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gbfj wntl tlb ‚orby— frbfs fkg thual
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tfeb f sbrvnabs shuranko forbbdbkt `hr
tlb `nrst tndb sbrnhusjy ukgbrbstndftb
lhw alfjjbkonko nt afk ib th dfkfob tlb
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dhgbj rbqunrbs ̀ fr dhrb fttbktnhk* nktbr$
`fab fkg ahhrgnkftnhk tlfk f snkojb
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alfjjbkonko bxnst nk dfkfonko tlrbb hr
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thual phnkts* prhabssbs fkg ahdduknaf$
tnhks ibtwbbk bfal h̀ tlbd fkg tlb ajnbkt
hrofknzftnhk+ N whujg kht rbahddbkg tlns
fpprhfal ̀ hr f ahdpfky tlft ns rbshurab
hr prhabss alfjjbkobg* hr hkb wlhsb tndb
lhrnzhk ns slhrt tbrd+ Obttnko dujtnpjb
sbrvnab forbbdbkts nk pjfab wnjj ib hkjy
tlb `nrst alfjjbkob+ Obttnko tlb hpbrftnko
forbbdbkts fkg ahddhk prhabssbs sbt
up fdhko tlb vfrnhus sbrvnab prhvngbrs
F A A N G B K W F J D R J W N $ Q H R Y A N K O I ^ E F W L Y ^ K G H R O J F Q Q
Q B Y P N A B G B J N P B Y ^ D H G B J Q
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hutshuranko ns sykhkydhus wntl h``$
slhrnko ‑ nk htlbr whrgs* dhvnko RQ chis
th f `hrbnok ahdpfky+ Wlb ndprbssnhk ns
tlft fky ahdpfky wlh hutshurabs ns
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h` tlbsb shuranko fpprhfalbs+ Qhdb
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8/2/2019 WTA Outsourcing and Lean Six Sigma Consulting
http://slidepdf.com/reader/full/wta-outsourcing-and-lean-six-sigma-consulting 2/6
_ W F B F Y K Q D H I N Q A H K W Y F A W Q A L B G R J B
]fob 9W L Y B B Q N \ W ^ W Y B K G Q
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th tlb @bgbrfj Ohvbrkdbkt
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sbrvnabs th tlb @bgbrfj Ohvbrkdbkt
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Qbrvnabs Fgdnknstrftnhk ,OQF. ukgbr
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gh dhrb wntl jbss+ Jbfk Ohvbrkdbkt
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ibttbr sbrvnabs th tlbnr stfeblhjgbrs
fkg ahkstntubkts+
‚Wlb fppjnaftnhk h` Jbfk tbalknqubs th
iusnkbss prhabssbs afk sfvb tndb*
rbguab wfstb fkg bjndnkftb ahsts ‑
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gn``brbktjy fihut tlb wfy tlby
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bktbrprnsb rbshurab pjfkknko
,BY]. systbd wfs rbguabg ̀ rhd
97 dhktls th snx+
_b„rb ibttnko tlft Jbfk nkntnftnvbs wnjj
ib f eby ̀ haus tlns ybfr nk ̀ bgbrfj* stftb
fkg jhafj ohvbrkdbkts+
lbjps ahdpfknbs bstfijnsl suaabss`uj hut$
shurabg sbrvnab prhvngbr rbjftnhkslnps iy usnko
prhabss ndprhvbdbkt fkg hrofknzftnhkfj trfks$
`hrdftnhk dbtlhghjhonbs th strbfdjnkb tlb
prhabssbs fkg hrofknzftnhks tlft `bbg* dfkfob
fkg nktbrfat wntl tlb hutshurabg sbrvnabs+ Iy
utnjnznko tlns kbw fpprhfal* wb lbjp tlb aus$
_lbtlbr fk hrofknzftnhk ns cust obttnko stfrtbg
wntl f snokn`nafkt hutshuranko trfksfatnhk5 hrkbohtnftnhks frb ahdpjbtbg fkg tlb tbfd ns
obttnko rbfgy `hr trfksntnhk5 hr tlb tbfd ns bx$
pbrnbkanko gnssftns`fatnhk wntl fk bxnstnko
rbjftnhkslnp $$$ nt pfys th tfeb fk lhjnstna
fpprhfal fkg ahksngbr tlb wfy nk wlnal
tlb hrofknzftnhk wnjj usb tlb sbrvnabs* fkg
fggrbss tlbsb nssubs gnrbatjy+
Gurnko tlb nkntnfj stfobs h` fk hutshuranko
nkntnftnvb* snokn`nafkt ̀ haus ns pjfabg hk
prnanko fkg ahktrfatufj kbohtnftnhks+
Jbss `haus ns usufjjy pjfabg hk tlb ahd$
duknaftnhks* hpbrftnhkfj alfkob dfkfob$
dbkt fkg prhabss fgcustdbkts tlft kbbg th ib dfgb nk hrgbr th suaabss`ujjy fa$
ahddhgftb tlb kbw sbrvnab gbjnvbry
dhgbj+ Fs f rbsujt* austhdbrs h`tbk ̀ nkg
tlbdsbjvbs hkb hr twh ybfrs nkth f dfchr
sbrvnabs forbbdbkt* wntl austhdbr sftns$
`fatnhk nssubs* pbr`hrdfkab fkg ahst
prhijbds* fkg snokn`nafkt ahkabrks hvbr
wlbtlbr tlb frrfkobdbkt ns suaabss`uj+
10= Qhuranko Qbrvnabs℩ f sbrvnab h``brnko ̀ hr
ahktrfat rbdbgnftnhk fkg sbrvnabs trfksntnhk*
thdbr `haus hk tlb rhht afusb h` nssubs tlft afk
up$bkg bvbk tlb dhst wbjj$kbohtnftbg sbrvnabs
forbbdbkt+ _b lbjp hur ajnbkts bstfijnsl f
lbfjtly whrenko rbjftnhkslnp* wntl shukg ahddu$
knaftnhks fkg hpbrftnhkfj prha$
bssbs tlft lbjp fvhng ahst hvbrruks*
vfjub jbfefob* pbr`hrdfkab prhi$
jbds fkg tlb bxpbksb h` ahktrfat
irbfefob hr rbkbohtnftnhks+
Wlb 10= Fpprhfal afk ib fppjnbg
wntl kbw sbrvnabs ahktrfats nk
trfksntnhk* bxnstnko sbrvnabs ahk$
trfats kbbgnko rbvntfjnzftnhk hr
rbdbgnftnhk* rbkbwfjs wntl aurrbkt
sbrvnab prhvngbr* hr sbrvnabs trfks$`br ibtwbbk prhvngbrs+
Wlb 10= Fpprhfal ̀ hr fjj hutshura$
nko sabkfrnhs `hausbs hk fk bkg$th$
bkg fkfjysns nk ̀ nvb eby gndbksnhks3
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8/2/2019 WTA Outsourcing and Lean Six Sigma Consulting
http://slidepdf.com/reader/full/wta-outsourcing-and-lean-six-sigma-consulting 3/6
Hutshuranko vs+ Qtf`` Fuodbktftnhk
_lnjb hutshuranko nkvhjvbs ahktrfatnko
wntl f tlnrg pfrty `hr bktnrb prhabssbs
hr sbrvnabs* tlbrb ns fkhtlbr* shdb$
wlft$rbjftbg fpprhfal* h`tbk ahk`usbg
wntl hutshuranko+ Wlns dhgbj ns afjjbg
‚stf`` fuodbktftnhk—+ Wlbrb ns f suitjb
gn``brbkab ibtwbbk hutshuranko fkg
stf`` fuodbktftnhk+ Wlbrb frb shdb
tbsts th lbjp gbtbrdnkb wlbtlbr tlb
rbjftnhkslnp ns trub ‚hutshuranko—3
Hutshuranko3 N` f ̀ nrd onvbs f tlnrg
pfrty tlb ̀ ujj sahpb h` tlb rbsphksn$
injnty ̀ hr sbrvnab gbjnvbry* nt ns prhif$
ijy hutshuranko+ Hutshuranko typn$
afjjy ndpjnbs tlft tlbrb frb ̀ nxbg
gbjnvbrfijbs hr sbrvnabs* dfkfobgiy tlb tlnrg pfrty* wntl shdb ahk$
trfatufj pbr`hrdfkab stfkgfrgs+
Ibafusb tlbrb ns fk forbbg$th
alfrob ̀ hr tlhsb gbjnvbrfijbs hr
sbrvnabs* ̀ nxbg$prnab frrfkobdbkts
frb typnafjjy nkgnaftnvb h` hutshura$
nko+ Jbt„s jhhe ft shdb sabkfrnhs3
Hutshuranko Qabkfrnh 63 Ahdpfky F* f
Kbw ̂ hre ifsbg ahdpfky* alhhsbs
th ahktrfat wntl Qbrvnab ]rhvngbr \ th gbjnvbr supphrt `hr nts Austhdbr
Afjj Abktbr* wlnal ns nk Kbw ̂ hre+
Qbrvnab ]rhvngbr \ lfs f afjj abktbr
fjrbfgy bstfijnslbg nk Frnzhkf* fkg
nt sln`ts tlb whre ̀ rhd tlb ahd$
pfky„s jhaftnhk nk Kbw ^hre th
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tbrdnkftbg+
Hutshuranko Qabkfrnh 93 Ahdpfky F
alhhsbs th hutshurab wntl Qbrvnab
]rhvngbr \+ Qbrvnab ]rhvngbr \
alhhsbs th puralfsb Ahdpfky F„s
`fanjnty fkg lnrb fjj h` nts bdpjhybbs
th gbjnvbr hk tlb ahktrfat+
Hutshuranko Qabkfrnh 13 Ahdpfky F
alhhsbs th hutshurab nts afjj abk$
tbr sbrvnabs th f Qbrvnab ]rhvngbr*
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vnab ]rhvngbr h``brs bkg$th$bkg
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nssubs fkg prhijbds+ ]rnanko ns
typnafjjy hk f iy$tlb$usbr ifsns+
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gn``brbkt+
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vngbs tbdphrfry bdpjhybbs th f
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sbrvnabs ̀ hr f pbrnhg h` tndb+ Wlb
tbst `hr stf`` fuodbktftnhk ns tlb
nkvbrsb h` tlb hutshuranko tbst+ Wlb
prhcbat hr sbrvnab ns dfkfobg iy
`nrd* fkg tlb prnab vfrnbs ifsbg hk
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Injjnko iy tlb lhur ns typnafjjy nkgnaf$
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ahktrfat kbohtnftnhks* prnanko* sbrvnab
jbvbjs fkg ahktrfat ohvbrkfkab+
H R W Q H R Y A N K O H Y Q W F @ @ F R O 8 I ^ E F W L Y ^ K G H R O J F Q Q
J B F K D N K G Q B W I ^ Q A H W W S N D D B Y D F K
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chi obts bfsnbr* iut dy nktbrkfj aus$
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dfy hr dfy kht ib tlb rnolt dhvb*
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aussbs Jbfk Dfkfobdbkt nk tlns wfy*
fjsh+ Rsnko Gbdnko/s tbrdnkhjhoy* tlb
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