Student Services Program Leaders’

Summer 2013 RetreatFocus on Outcomes

Goals for Today1. Continue to distinguish and clarify between Student

Learning Outcomes (SLOs) and Service Area Outcomes (SAOs)

2. Develop broad SLOs/SAOs in order to facilitate multi-year assessment

3. Identify current data sets in order to repurpose these for outcomes assessment

4. Mapping outcomes to college goals and institutional student learning outcomes (ISLOs)

Goals vs. Outcomes

What is the difference between Goalsand

Outcomes?

Goals vs. Outcomes

Goals are what we plan to do or accomplish

Outcomes are what we expect will happen when we do what we planned (what should happen as a result of what we do).

Questions?

Activity 1

Which is a goal and which is an outcome?

1. Faculty, administrators and staff will use information to assess the effectiveness of their area and to make decisions.

2. The Research Department will provide planning, evaluation and assessment services to meet the needs of the district.

Activity 1

Which is a goal and which is an outcome?

1. Increase student voice in the collegial governance decision making process by establishing a student government.

2. Students will participate more in college-wide committees, councils, task forces, and focus groups.

SLOs vs. SAOs

What is the difference betweenStudent Learning Outcomes

andService Area Outcomes?

SLOs vs. SAOs

Student Learning Outcomes

Student learning outcomes are defined in terms of the knowledge, skills, and abilities that students have attained as a result of their involvement in a particular set of educational experiences.

SLOs vs. SAOs

Student Learning Outcomes

What will a student know as a result of the experience?

What will a student be able to do as a result of the experience?

What will a student be able to demonstrate as a result of the experience?

SLOs vs. SAOs

Service Area Outcomes

Service area outcomes are defined in terms of the benefit the service area provides in support of the educational experience.

SLOs vs. SAOs

Service Area Outcomes

How does the service area support student learning?

Who does the service area provide service to?

Why is this particular service provided?

SLOs vs. SAOs

Who is doing the learning?

Student Learning Outcomes measure:student learning

Service Area Outcomes measure:service area performance and quality

SLOs vs. SAOs

Helpful Formulas

Student Learning Outcomes:Students will learn X as a result of YX = Knowledge, Skill or Ability; Y = Action

Service Area Outcomes:Service Area will achieve A, for B, as a result of CA = accomplishment; B = Stakeholder; C = Action

Order is not important

Questions?

Activity 2

Which is an SLO and which is an SAO?

1. The [REDACTED] program will increase the possibility of graduation and/or transfer for students who participate in the program.

2. As a result of attending “New Student Orientation,” students will be able to define “general education.”

Activity 2

Which is an SLO and which is an SAO?

1. Students will be able to demonstrate knowledge about student leadership development as a result of their participation in the ASG Executive Branch.

2. DSPS will provide an effective program that meets the needs of the students it serves.

Activity 3

Develop Service Area Outcomes that support the mission of your

area.

The Purpose of Outcomes-Based Assessment

Reflect on the end result of doing

Determine how well we are accomplishing that which we say we are

Inform decisions for improvement in the delivery of programs and services

Inform institutional processes such as planning and budgeting

Developing Broad SLOs/SAOs

Outcomes must be measureable.

Outcomes must be in alignment with the mission of the service area.

Outcomes must remain consistent over time, provided the mission of the service area has not changed.

Developing Broad SLOs/SAOs

Broad SLO/SAO statements allow service areas the ability to plan assessment activities for a multi-year assessment cycle

Broad SLO/SAO statements are easier to link to: Service area mission Institutional student learning outcomes Institutional goals

Developing Broad SLOs/SAOs

Example: Admissions and RecordsOriginal SLO:

Students will demonstrate knowledge of the drop for non-payment policy by paying their enrollment fees in a timely manner without getting dropped.

New SLO: As a result of their interaction with the Admissions and Records Department, students will be able to demonstrate their understanding of the college’s policies, procedures, and services.

Questions?

Activity 4

Are the Service Area Outcomes developed in the previous activity

too narrow?How might you change the

language to expand the scope of the outcome?

Activity 5

What data do you routinely collect?

*Create a data wish list.

Looking at what you have...

Why do you collect it? › Tells us what we want to know

Key Performance Indicators (KPIs) Measures of productivity (volume, frequency,

etc.) Measures of quality (customer satisfaction)

› Mandated by: Department of Education Feds for grant purposes Accreditation

Looking at what you have...

Is there data that you collect that provides little to no value to your area?

Don’t stop! One person’s trash is another’s treasure.

Is there data that you need but do not have access to?

How can we get you the data you need?

Do you share your data with other support services?If not, let’s start.

Putting it to good use...

Working backward – Moving forward

We’ve determined that you have data that you’ve deemed important...

Your data is important for varied reasons...

Putting it to good use...

Working backward – Moving forward

Since you’re already carrying out the measurement and analysis...

Why not repurpose these data to help develop your Service Area Outcomes?

Questions?

Activity 6

Let’s link data you already collect to your new SAO(s).

If appropriate, create additional SAOs for your service area based

on data you have access to.

Educational Master Plan 2012-2016

What is it? Primary campus-wide planning

document and contains the overview planning piece.

Emphasis on including recommendations from focused constituent groups and feedback from the college community.

Educational Master Plan 2012-2016

What is it? Presents concrete actions/goals the

college will pursue over the next four years in order to:o Increase student successo Improve efficiencyo Demonstrate accountabilityo Enhance effectiveness

Educational Master Plan 2012-2016 Goals

1. Strengthen outreach and recruitment

2. Align the college curriculum to focus on student completion of pathways

3. Promote an integrated approach to supporting student success

4. Promote a college identity of high quality, academic excellence, and personalized education

5. Support faculty in offering high quality instruction to students in the classroom and online

Educational Master Plan 2012-2016 Goals

6. Maintain and enhance the college’s technological Infrastructure

7. Maintain the facilities infrastructure

8. Support and encourage focused green practices on Campus

9. Develop and support an infrastructure related to web and social media

10. Support faculty development in the areas of innovative pedagogies and curriculum design

Educational Master Plan 2012-2016 Goals

11. Increase educational goal completion for university transfer, degrees, and certificates

12. Increase student learning and achievement through a culture of continuous quality improvement

13. Strengthen and develop relationships with key partners and stakeholders

14. Develop sustainable, alternative revenue streams utilizing existing resources

15. Strengthen capacity to seek and acquire grant funding for the purpose of developing innovative programs and services that align with the college mission and vision

Questions?

Mapping SAOs/SLOs to EMP Goals & ISLOs

It is important to map SAOs and SLOs to institution level goals and outcomes so we can have a better understanding of how all of the things we do within each service area help the institution achieve its goals and support the long-term plan

for the college.

Activity 7

Map Your Outcomes

Homework

Student Services SLO/SAO Assessment Cycle