STEVE WOLOZ & ASSOCIATES INC. MANAGEMENT CONSULTANTS Comment Calculer et Quantifier la Performance et la Productivite des Employees Le

STEVE WOLOZ & ASSOCIATES INC.MANAGEMENT CONSULTANTS

www.swaassoc.com

Comment Calculer et Quantifier la Performance et la Productivite des

Employees

Le 8 septembre 2008

11Steve Woloz AssociatesSteve Woloz AssociatesRevision 4.: 09.03.08Revision 4.: 09.03.08

4: Calculer et Quantifier 4: Calculer et Quantifier Performance et Productivite Performance et Productivite des Employesdes Employes

Steve Woloz AssociatesSteve Woloz AssociatesRevision 4.: 09.03.08Revision 4.: 09.03.08

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INTRODUCTION Identification des Participants

1.Votre Nom et Titre

2.Votre Organization

3.Vos Priorites RH

4.Vos Defis RH



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INTRODUCTION Definition Mots Clefs

1.1.Calculer Calculer

2.2.Quantifier Quantifier

3.3.Performance Performance

4.4.Productivite Productivite



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Definition : Calculate



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Definition : Calculate


1. To perform a mathematical process

2. To predict consequences.

3. To count, depend, or rely on someone or something

Published by Houghton Mifflin Company. calculate Verb

1.To solve or find out by a mathematical procedure or by reasoning

2. To aim to have a particular effect


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Definition Performance



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Definition Performance

1.1.The carrying into execution or action; The carrying into execution or action;

2.2.Achievement; accomplishment; Achievement; accomplishment;

3.3.A thing done or carried through; eg performance of an A thing done or carried through; eg performance of an undertaking of a duty. undertaking of a duty.

4.4.An act; a feat; esp., An act; a feat; esp.,



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Definition Productivity



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Definition Productivity

1.1.Labour productivity is defined by the Labour productivity is defined by the OECD to be "the ratio of a volume OECD to be "the ratio of a volume measure of output to a volume measure measure of output to a volume measure of input" OECD Manual: “Measuring ...of input" OECD Manual: “Measuring ...en.wikipedia.org/wiki/Labour productivityen.wikipedia.org/wiki/Labour productivity



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Understanding the concept of Understanding the concept of productivityproductivity

Stefan TangenStefan TangenDept. of Production EngineeringDept. of Production Engineering

The Royal Institute of TechnologyThe Royal Institute of Technology

Closely connected to the use and availability of resources. Closely connected to the use and availability of resources.

Reduced if a company’s resources not properly used or lack of them.Reduced if a company’s resources not properly used or lack of them.

Linked to the creation of value. Linked to the creation of value.

Opposite of productivity is represented by Opposite of productivity is represented by wastewaste, which, whichmust be eliminated in order to improve productivity.must be eliminated in order to improve productivity.

Concept de PVA ou VAMConcept de PVA ou VAM• http://www.swaassoc.com/vam_notes.pdfhttp://www.swaassoc.com/vam_notes.pdf



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INTRODUCTION Grande Perspective

1.Pourquoi Calculer et Quantifier performance et productivite

2.Competition Mondiale

• Concept de Benchmarking

• Concept de L’amelioration continue



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Concept Primordial pour RH

Augmentation des Valeurs de l’entreprise

= Toutes les Ressources

Alignement sur la Strategie corporative



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Augmentation Des Ressources

1. Capital

2. Human

3. Time

4. Operations

5. Equipment

6. Batissment

7. Autres


Steve Woloz AssociatesSteve Woloz AssociatesRevision 4.: 09.03.08

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1. Capital

1. Calculer

2. Quantifier



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1. Human1. Calculer

Concept de 360 –Degree Feedback

2. Quantifier



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What is 360 Degree Feedback?

360° is jargon for the generic 360° is jargon for the generic term Multi-rater Feedback, which term Multi-rater Feedback, which is a type of assessment is a type of assessment instrument that gathers feedback instrument that gathers feedback from all those you work with. from all those you work with.


.


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Performance Management A Process of :

Creating a work environment or setting Creating a work environment or setting

in which people are enabled to perform in which people are enabled to perform

to the best of their abilities. to the best of their abilities.



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Performance Management Process

Develop clear job descriptions.Develop clear job descriptions.

Select appropriate people with an appropriate selection process.Select appropriate people with an appropriate selection process.

Negotiate requirements and accomplishment-based Negotiate requirements and accomplishment-based performance standards, outcomes, and measures.performance standards, outcomes, and measures.

s. s.



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Provide effective orientation, education, and training.Provide effective orientation, education, and training.

Provide on-going coaching and feedback.Provide on-going coaching and feedback.

Conduct quarterly performance development discussions.Conduct quarterly performance development discussions.



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Design effective compensation and recognition systems that reward people for their Design effective compensation and recognition systems that reward people for their contributions.contributions.

Provide promotional/career development opportunities for staff.Provide promotional/career development opportunities for staff.

Assist with exit interviews to understand WHY valued employees leave the organization.Assist with exit interviews to understand WHY valued employees leave the organization.



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Linkage Performance Management & Productivity



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Understanding the concept of Understanding the concept of productivityproductivity

Stefan TangenStefan TangenDept. of Production EngineeringDept. of Production Engineering

The Royal Institute of TechnologyThe Royal Institute of Technology

Closely connected to the use and availability of resources. Closely connected to the use and availability of resources.

Reduced if a company’s resources not properly used or lack of them.Reduced if a company’s resources not properly used or lack of them.

Linked to the creation of value. Linked to the creation of value.

Opposite of productivity is represented by Opposite of productivity is represented by wastewaste, which, whichmust be eliminated in order to improve productivity.must be eliminated in order to improve productivity.

Concept de PVA ou VAMConcept de PVA ou VAM• http://www.swaassoc.com/vam_notes.pdfhttp://www.swaassoc.com/vam_notes.pdf



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Dynamics of ProductivityImprovements caused when

1.1.? Output and input increases, but the increase in input is proportionally ? Output and input increases, but the increase in input is proportionally less than the increase in output.less than the increase in output.

2.2.? Output increases while input stays the same.? Output increases while input stays the same.

3.3.? Output increases while input is reduced.? Output increases while input is reduced.

4.4.? Output stays the same while input decreases.? Output stays the same while input decreases.

5.5.? Output decreases while input decreases even more. ? Output decreases while input decreases even more.



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1. Time

1. Calculer

2. Quantifier



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1. Operations

1. Calculer

2. Quantifier



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1. Equipment: Optimization• Scheduling• Training • Maintenance

1. Calculer

2. Quantifier



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1. Batissement• Utilization • Maintenance • Opportunity Cost

1. Calculer

2. Quantifier



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1. Autres

1. Calculer

2. Quantifier



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Les Meilleures Pratiques de de Documentation de Donnees

1. Seminar # 3:

2. Meilleurs pratiques d’analyse; collecte, et de documentation

de donnees RH



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Subventions gouvernementalesAide et soutien aux entreprises

Emploi-Québec MDEIE

2: Formalizer et Verifier 2: Formalizer et Verifier Process RH Process RH

Steve Woloz AssociatesSteve Woloz AssociatesRevision #2Revision #2

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Government Grants Provincial : MDEIE

HOME PAGE HOME PAGE (9)(9)

Ministère du Développement économique, de l’Innovation et de l Ministère du Développement économique, de l’Innovation et de l ...... Ministry for Economic Development, supporting economic and regional development and Ministry for Economic Development, supporting economic and regional development and

research to enable local communities to take responsibility for their research to enable local communities to take responsibility for their ......


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Government GrantsEmploi Quebec

SERVICES AUX ENTREPRISES SERVICES AUX ENTREPRISES ((


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EMPLOI QUEBEC H R GRANTS

25 % - 50 % GRANTS RE PROFESIONAL FEES25 % - 50 % GRANTS RE PROFESIONAL FEES

• Recruitment ; Pre Employment Testing And Selection Recruitment ; Pre Employment Testing And Selection

• Job Training including Train the Trainer How to Train Job Training including Train the Trainer How to Train

• Management Coaching and Mentoring Management Coaching and Mentoring

• Job Descriptions Job Descriptions

• Performance Evaluation and Compensation Systems Performance Evaluation and Compensation Systems

• Employee Handbooks Employee Handbooks


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EMPLOI QUEBEC

Manpower Assistance ProgramsManpower Assistance Programs

Employer ServicesEmployer Services• Apprentice On the Job Training ( tax credit )Apprentice On the Job Training ( tax credit )

( $ Amount Decided case by case with EQ Counsellor )( $ Amount Decided case by case with EQ Counsellor )

• Wage Subsidy Programs Wage Subsidy Programs

• PRIIME Program Special Circumstances PRIIME Program Special Circumstances • Program for Immigrants and Visible MinoritiesProgram for Immigrants and Visible Minorities

Immigrant Hardship / Difficulty to Enter Job MarketImmigrant Hardship / Difficulty to Enter Job Market

Mental or Emotional Difficulty ( grants up to 75 % of salary : ( variable time case by Mental or Emotional Difficulty ( grants up to 75 % of salary : ( variable time case by case) case)

• Private / semi private Placement Agencies ( eg. JEM ) Private / semi private Placement Agencies ( eg. JEM )

STEVE WOLOZ & ASSOCIATES INC.MANAGEMENT CONSULTANTS

3535Steve Woloz AssociatesSteve Woloz AssociatesRevision 4.: 09.03.08Revision 4.: 09.03.08


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STEVE WOLOZ & ASSOCIATES INC. MANAGEMENT CONSULTANTS Comment Calculer et Quantifier la Performance et la Productivite des Employees Le