Solutions Seminarscache.krop.com/edcolletti-571740831d46be5.pdfbest practice. At Fiserv, our mission is to provide integrated technology and service solutions that enable best-in-class

Solutions Seminars June 8 –10, 2014 • Scottsdale, AZ

Enterprise Performance Management

Financial Crime Risk Management

Reconciliation and Financial Control

Welcome

Thank you for taking the time to join us in Scottsdale for two days focused on technology, education and financial services industry best practice.

At Fiserv, our mission is to provide integrated technology and service solutions that enable best-in-class results. Over the next couple of days you will see many new innovations and significant enhancements to existing solutions – all designed to help you enjoy competitive advantage, differentiate your institution and grow and protect the value of your business.

We hope you will find our session topics, external speakers, client case studies, roadmap discussions and interaction at the kiosks in the Solutions Center informative, insightful and helpful. We also know that networking with each other is a valuable part of the experience so please take advantage of the time to do this (and have some fun along the way) at the social events on Sunday and Monday evenings.

Meeting our commitments, anticipating client needs and exceeding expectations are very much part of our culture. I am excited about the future as we forge ahead together, sharing in the continued success of our partnership. Thank you for allowing us the opportunity to serve you. I look forward to meeting many of you personally here in Scottsdale.

Pat KorbDivision PresidentFinancial & Risk Management Solutions

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Table of Contents

General Information ......................................................................................................................4

Agenda At-a-Glance......................................................................................................................6

Map: The Westin Kierland Resort: Level 2 – Lobby Level ............................................................7

Enterprise Performance Management Breakout Agenda ...........................................................10

Enterprise Performance Management Agenda ..........................................................................12

Financial Crime Risk Management Breakout Agenda ................................................................26

Financial Crime Risk Management Agenda................................................................................27

Reconciliation and Financial Control Breakout Agenda .............................................................32

Reconciliation and Financial Control Agenda .............................................................................33

Solutions Center..........................................................................................................................39

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General Information

Registration & Information

The Registration & Information Desk is located on the lobby floor (2nd level) at Culturekeepers Hall West. You may collect your badge and conference materials during any of the hours listed. If you have questions about the conference, please visit the Registration & Information Desk.

Sunday, June 8 1:00 p.m. – 5:00 p.m.

Monday, June 9 7:30 a.m. – 5:30 p.m.

Tuesday, June 10 7:30 a.m. – 4:00 p.m.

Name Badges Required

Your conference name badge is required for admission to all conference events. To find peers attending your same solution seminar, please see the color bars on the name badges – blue for Enterprise Performance Management, black for Financial Crime Risk Management and grey for Reconciliation and Financial Control Solutions. Fiserv associates can be found with the orange bar on their name badge.

Attire

Business casual attire is appropriate for all sessions and resort casual for evening events.

Mobile Devices As a courtesy to our speakers and attendees, please turn off or silence your cell phones and other handheld devices before all sessions.

Business Center The hotel has a full-service Business Center located on the lobby floor (2nd level) next to the front desk.

Monday to Friday 7:00 a.m. – 7:00 p.m.

Saturday and Sunday 9:00 a.m. – 5:00 p.m.

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Important Note Regarding Your Participation at the Fiserv Solutions Seminars

By participating in these seminars (or otherwise being present in any of the seminar locations), attendees acknowledge that their photograph may be published in material produced by Fiserv. Photographs and recordings of meeting interactions taken by Fiserv may occasionally be used in our marketing literature.

By attending these seminars, you hereby grant to Fiserv your permission to use your likeness in photograph(s), video(s) and/or image(s) in Fiserv marketing literature as Fiserv deems appropriate. You also agree that all such photograph(s), video(s) and/or image(s) and such marketing literature will become and remain the property of Fiserv, without any royalty or consent obligations, and will not be returned.

Continuing Professional Education Credits

Fiserv is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.

If you would like to earn NASBA CPE credits for your attendance, please be sure you pick up the relevant tracking form at the Registration & Information Desk. Each of the three seminars has its own unique form to note which sessions you attend. In addition, be sure to sign the attendance sheet for each CPE-eligible session that you join.

At the end of the conference, total your credits in each category, sign your form and return it to the Registration & Information Desk. After the conference, a copy of your form and a PDF of your credit certificate will be sent via email to you within 30 days. See the Registration & Information Desk for any questions on CPE credits for this seminar.

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Agenda At-a-GlanceTime Activity

Sunday June 8

1:00 p.m. – 5:00 p.m. Registration Open

2:00 p.m. – 3:15 p.m. Pre-Conference Workshops

3:15 p.m. – 3:30 p.m. Break

3:30 p.m. – 5:00 p.m. Pre-Conference Workshops

6:00 p.m. – 9:00 p.m. Welcome Reception

9:00 p.m. – 12:00 a.m. Club Fiserv

Time Activity

Monday, June 9

7:30 a.m. – 5:30 p.m. Registration Open

7:30 a.m. – 8:15 a.m. Breakfast

8:15 a.m. – 9:15 a.m. Opening Session

9:15 a.m. – 10:00 a.m. Breakout Sessions

10:00 a.m. – 10:30 a.m. Solutions Center Open and Break


11:20 a.m. – 12:05 p.m. Breakout Sessions

12:05 p.m. – 1:30 p.m. Lunch and Solutions Center Open

1:30 p.m. – 2:15 p.m. Breakout Sessions


3:10 p.m. – 3:40 p.m. Solutions Center Open and Break



6:30 p.m. – 10:00 p.m. Evening Event

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Agenda At-a-GlanceTime Activity

Tuesday, June 10

7:30 a.m. – 4:00 p.m. Registration Open


8:15 a.m. – 9:00 a.m. Opening Session


9:45 a.m. – 10:15 a.m. Solutions Center Open and Break


11:05 a.m. – 11:45 p.m. Breakout Sessions

11:45 p.m. – 1:15 p.m. Lunch and Solutions Center Open



2:50 p.m. – 3:15 p.m. Solutions Center Open and Break

3:15 p.m. – 4:00 p.m. Closing Session

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The Westin Kierland Resort: Level 2 – Lobby Level

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Notes

Enterprise Performance Management

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Financial RiskFinancial

Performance and Analytics

Financial Accounting

Sunday, June 8 2:00 p.m. – 5:00 p.m. 2:00 p.m. – 5:00 p.m. 2:00 p.m. – 5:00 p.m.

Current Methods of Interest-Rate Risk

Transforming Your Institution: From FTP to RAROC

Prologue™ Financial Reporting

Monday, June 9 9:15 a.m. – 10:00 a.m. 9:15 a.m. – 10:00 a.m. 9:15 a.m. – 10:00 a.m.

So You Want to Grow: Unlocking Exponential and Risk-Adjusted Profitable Organic Growth

Transforming Your Board Meetings and Your Budget/ Reporting Processes

Lower Your AP Processing Costs and Strengthen Approval Controls

10:30 a.m. – 11:15 a.m. 10:30 a.m. – 11:15 a.m. 10:30 a.m. – 11:15 a.m.

Lessons Learned as a Bank Investor and Bank Director

Using Management Planning and Control for Profitability

Maximize Efficiency: Prologue Tips and Tricks

11:20 a.m. – 12:05 p.m. 11:20 a.m. – 12:05 p.m. 11:20 a.m. – 12:05 p.m.

Model Assumptions: Achieving Best Practices in Asset Liability Manager

Making the Connection: Institutional Performance and the Customer-Centric Organization

Mastering Eliminations and Consolidated Financial Reporting in Prologue

1:30 p.m. – 2:15 p.m. 1:30 p.m. – 2:15 p.m. 1:30 p.m. – 2:15 p.m.

Value of Integrated Financial Risk Management

Fundamentals of Funds Transfer Pricing

What's New In Prologue 9.0 and What's Coming

2:20 p.m. – 3:05 p.m. 2:20 p.m. – 3:05 p.m. 2:20 p.m. – 3:05 p.m.

Blending Art and Science to Set Loan and Deposit Pricing

Getting the Most from Management Planning and Control Reporting

Effective Budgeting With Prologue and Vantage™ Risk and Budgeting Manager

3:40 p.m. – 4:25 p.m. 3:40 p.m. – 4:25 p.m. 3:40 p.m. – 4:25 p.m.

Financial Risk and Financial Performance Roundtable Transforming Your Financial Accounting Process to Support Your Financial Performance Goals

4:30 p.m. – 5:15 p.m. 4:30 p.m. – 5:15 p.m. 4:30 p.m. – 5:15 p.m.

Prepayment Modeling: From Theory to Practice

Business Insights: Helping Drive Decisions in Your Organization

Enterprise Performance Management Breakout Agenda

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Financial RiskFinancial

Performance and Analytics


Tuesday, June 10 9:00 a.m. – 9:45 a.m. 9:00 a.m. – 9:45 a.m. 9:00 a.m. – 9:45 a.m.

Custom Reporting With DMS and Cognos Impromptu QRA Tool

Manage Risk and Compliance With Vantage Risk and Budgeting Manager

Leveraging Prologue and Management Planning and Control to Improve Performance

10:15 a.m. – 11:00 a.m. 10:15 a.m. – 11:00 a.m. 10:15 a.m. – 11:00 a.m.

Stress Testing Realities Management Planning and Control New Features/Roadmap

Prologue and Frontier™: Streamlining Your General Ledger Reconciliations

11:05 a.m. – 11:50 a.m. 11:05 a.m. – 11:50 a.m. 11:05 a.m. – 11:50 a.m.

Breaking Bank: How Ocean Bank Recovered from Historic Losses

Secrets behind the Most Efficient Banks in the Country

Restructuring your Chart of Accounts for Greater Business Insights

1:15 p.m. – 2:00 p.m. 1:15 p.m. – 2:00 p.m. 1:15 p.m. – 2:00 p.m.

Risk-Based Capital Modeling

Using Big Data Insights to Optimize Pricing and Fees

Foundation of Enterprise Performance Management

2:05 p.m. – 2:50 p.m. 2:05 p.m. – 2:50 p.m. 2:05 p.m. – 2:50 p.m.

Tips and Tricks in Asset Liability Manager

Dynamic Budgeting Using Vantage Risk and Budgeting Manager

Managing Acquisitions, Reporting and Core Conversions With Prologue

Enterprise Performance Management Breakout Agenda

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Sunday, June 8 Time Activity and Location1:00 p.m. – 5:00 p.m. Registration & Information

Culturekeepers Registration

Pre-Conference Workshop – Financial Risk

2:00 p.m. – 5:00 p.m. Current Methods of Interest-Rate Risk Kierland Ballroom 1AThis workshop focuses on the evolution of various methods in use today for managing interest-rate risk. Methods include gap analysis, income, simulation, rate shocks, stochastic simulations, economic value and duration. There will be a discussion of underlying assumptions, as well as the strengths and weaknesses of each method. The session will evaluate each method’s usefulness in measuring short-term versus long-term elements of risk. 3 CPE credit Management Advisory Services

Pre-Conference Workshop – Financial Performance and Analytics

Transforming Your Institution: From FTP to RAROCKierland Ballroom 1BReady to transform? Join this in-depth workshop to understand the process, which includes exploring funds transfer pricing basics and gaining an understanding of net interest margin (NIM) risk. This session also covers return and pricing analytics; introduces economic capital and risk-adjusted return on capital (RAROC) concepts and measurements; reviews a RAROC community bank case study; and helps participants understand key levers to improve safe and optimal NIM performance. 3 CPE credit Management Advisory Services

Pre-Conference Workshop – Financial Accounting

Prologue Financial ReportingKierland Ballroom 1CThis session explores the Prologue financial report building process. It includes a thorough examination of the primary components used in report writing; row, column, and entity templates, as well as how to generate reports, save customized report configurations, and utilize report groups. This session features a limited number of laptops for hands-on instruction and practice. Laptop seating is on a first-come, first-served basis.3 CPE credit Specialized Knowledge & Applications

6:00 p.m. – 9:00 p.m. Welcome ReceptionMarshall’s Outpost Pavilion

9:00 p.m. – 12:00 a.m. Club FiservNorthern Sky Terrace

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Monday, June 9 Time Activity and Location

7:30 a.m. – 5:30 p.m. Registration & Information Culturekeepers Registration

7:30 a.m. – 8:15 a.m. BreakfastVista Morada

8:15 a.m. – 9:15 a.m. Welcome and Opening General Session Kierland Ballroom 2

Financial Risk

9:15 a.m. – 10:00 a.m. So You Want to Grow: Unlocking Exponential and Risk-Adjusted Profitable Organic GrowthKierland Ballroom 1AGrowth is not for the faint of heart, as there is considerable risk and reward involved. This session considers a relevant environmental scan, explores practical tactics to enhance customer lifetime value and profitable share of wallet, and focuses on cost-effectively optimizing risk-adjusted profitable organic growth. 0.5 CPE credit Management Advisory Services

Financial Performance and Analytics

Transforming Your Board Meetings and Your Budget/Reporting ProcessesKierland Ballroom 1BSee how Management Planning and Control brought analytical efficiency and point-and-click reporting capabilities to all areas of a client organization. Pick up best practices for enhancing board packages, producing budget variance reporting, utilizing cell-based reporting, and taking advantage of dashboards. 0.5 CPE credit Specialized Knowledge & Applications


Lower Your AP Processing Costs and Strengthen Approval ControlsKierland Ballroom 1CMany organizations are looking for ways to reduce invoice approval cycle times, reduce paper movement and have greater visibility into their outstanding account payable invoices. In this session we will discuss how best practices and workflow approvals from Prologue can help achieve these goals. We will follow an invoice through an automated approval process from the moment it is submitted until it is approved for payment. 0.5 CPE credit Specialized Knowledge & Applications

10:00 a.m. – 10:30 a.m. Solutions Center Open and BreakTrailblazer’s Ballroom

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Financial Risk

10:30 a.m. – 11:15 a.m. Lessons Learned as a Bank Investor and Bank DirectorKierland Ballroom 1ADo not miss investment and due diligence lessons learned from investing in 30+ community banks and serving on three bank boards. Build your understanding of decision-making parameters of bank stock investors, key information that should be included in shareholder reports, and fundamentals of corporate governance for bank directors. 0.5 CPE credit Economics

11:20 a.m. – 12:05 p.m. Model Assumptions: Achieving Best Practices in Asset Liability ManagerKierland Ballroom 1AJoin this session for a detailed discussion of the various assumptions, settings and data within Asset Liability Manager. Gain an understanding of how changes to these affect outcomes and examine best practices for determining the assumptions. 0.5 CPE credit Specialized Knowledge & Applications


10:30 a.m. – 11:15 a.m. Using Management Planning and Control for ProfitabilityKierland Ballroom 1BDiscover how Management Planning and Control can be used for organizational and product profitability. See how dedicated schedule, standard allocation formulas, and new dimension members simplify implementation and support ongoing maintenance. The role of profitability hierarchies in consolidations and reporting is discussed, along with a review of profitability view to surface allocation detail and report allocated results. 0.5 CPE credit Specialized Knowledge & Applications

11:20 a.m. – 12:05 p.m. Making the Connection: Institutional Performance and the Customer-Centric OrganizationKierland Ballroom 1BThe key to long-term, profitable growth is customer-centricity, which optimizes customer lifetime value. This session addresses how to rethink processes associated with risk management as well as finance-related planning, budgeting and forecasting activities in pursuit of customer-oriented objectives. Attendees are provided a framework for viewing customer-centricity through the lens of enterprise performance. 0.5 CPE credit Management Advisory Services

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10:30 a.m. – 11:15 a.m. Maximize Efficiency With Prologue Tips and TricksKierland Ballroom 1CThis is a fast-paced overview of some of the hidden or less obvious features in the Prologue suite. Using these tips and tricks will make users more productive and help them address more of their business needs. Learn these tips from an experienced implementation consultant for the solutions. 0.5 CPE credit Specialized Knowledge & Applications

11:20 a.m. – 12:05 p.m. Mastering Eliminations and Consolidated Financial Reporting in PrologueKierland Ballroom 1CThis session addresses elimination transactions within Prologue used to simplify the consolidated financial statements in affiliated companies. The process of intercompany elimination is helpful in managing eliminations of operations among affiliated companies. Eliminations encourage and establish controls in multifaceted corporate environments. Specific types of consolidated financial reports in Prologue are also reviewed. 0.5 CPE credit Specialized Knowledge & Applications

12:05 p.m. – 1:30 p.m. Solutions Center Open and LunchTrailblazer’s Ballroom

Financial Risk

1:30 p.m. – 2:15 p.m. Value of Integrated Financial Risk ManagementKierland Ballroom 1AThis session examines how mitigating and focusing on one type of risk can impact other types of risk. Presenters will review the relationship between IRR/earnings, liquidity, capital and credit risk. They will also help participants understand the value of strategic planning in order to mitigate the cross risk. 0.5 CPE credit Management Advisory Services

2:20 p.m. – 3:05 p.m. Blending Art and Science to Set Loan and Deposit PricingKierland Ballroom 1AWhat are some practices to arrive at value pricing that are rational and that translate to earnings and shareholder value? What are the repercussions of low-price-provider positioning in a given market? Join this session to find out, and also learn the importance of factors including customer behavior, product enhancements, cost and risk in selling value. Participants also will gain insight into evolving pricing practices into a mature discipline within their institutions. 0.5 CPE credit Economics

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1:30 p.m. – 2:15 p.m. Fundamentals of Funds Transfer PricingKierland Ballroom 1BThis is a foundation-level presentation focused on understanding the what, why and how of funds transfer pricing (FTP). Review the fundamentals of FTP theory and join the discussion on how Funds Transfer Pricing from Fiserv can help you achieve improved results in your organization. (This presentation is focused on concepts/process – no demonstration of Funds Transfer Pricing from Fiserv is included.) 0.5 CPE credit Specialized Knowledge & Applications

2:20 p.m. – 3:05 p.m. Getting the Most from Management Planning and Control ReportingKierland Ballroom 1BJoin this session for a closer look at reporting options in Management Planning and Control, including browser (dashboards, live reports), production reporting and SQL drill-through for GL transactions. 0.5 CPE credit Specialized Knowledge & Applications


1:30 p.m. – 2:15 p.m. What’s New in Prologue Release 9.0 and What’s ComingKierland Ballroom 1CThis session will take a look at what’s new in the 9.0 release of Prologue. We will also take a peek into some of the future enhancements planned for Prologue Financial Accounting Services. 0.5 CPE credit Specialized Knowledge & Applications

2:20 p.m. – 3:05 p.m. Effective Budgeting With Prologue and Vantage Risk and Budgeting ManagerKierland Ballroom 1CThis session will cover how to use the interface tool in Prologue and Vantage Risk and Budgeting Manager to automatically report data from the Vantage Risk and Budgeting Manager database into Prologue budget tables. If you are using the Vantage Risk and Budgeting Manager product for your A/L management, planning and budgeting objectives and Prologue General Ledger, this process allows you to view your annual budget information using Prologue financial reports for Actual to Budget comparisons. Learn from peers how to maximize reporting by leveraging both Vantage Risk and Budgeting Manager and Prologue. 0.5 CPE credit Specialized Knowledge & Applications

3:10 p.m. – 3:40 p.m. Solutions Center Open and BreakTrailblazer’s Ballroom

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Financial Risk Financial Performanceand Analytics

3:40 p.m. – 4:25 p.m. Financial Risk and Financial Performance RoundtableKierland Ballroom 2This roundtable will provide you with the opportunity to explore new product ideas with both peers and Fiserv associates. The roundtable will also provide an opportunity for open discussion related to the big business problems that are keeping you awake at night and ideas about how Fiserv may be able to help solve them.


Transforming Your Financial Accounting Process to Support Your Financial Performance GoalsKierland Ballroom CMany financial institutions struggle with inefficient accounting processes, lengthy close cycles, a lack of data transparency, poor financial reporting and more – negatively impacting financial performance. Explore how transforming the financial accounting process supports performance goals and brings efficiency. We introduce a value framework designed to help you evaluate new accounting solutions, and we review process improvements that served as a catalyst for one institution’s financial transformation. 0.5 CPE credit Accounting

Financial Risk

4:30 p.m. – 5:15 p.m. Prepayment Modeling: From Theory to PracticeKierland Ballroom 1BWhile many institutions are still using generic prepayment information in their valuation, regulators are demanding prepayment information specific to an institution’s portfolio. We first address the various types of prepayment models, data requirements and possible drivers of prepayments. We then address prepayment modeling in enterprise performance management solutions. 0.5 CPE credit Finance

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Financial Performance and Analytics, Financial Accounting

4:30 p.m. – 5:15 p.m. Business Insights: Helping Drive Decisions in Your OrganizationKierland Ballroom 2Descriptive and predictive financial performance insights are crucial for executing strategy and reliably achieving results. In this session you will see our first business insights solution and reporting framework that delivers a dashboard of key financial performance indicators to help your institution assess and evaluate performance. We will also describe how Fiserv plans to leverage this insights framework to deliver future applications focused on addressing your specific business needs. The final portion of this session is a roundtable discussion where you can help identify new App ideas for future consideration. 0.5 CPE credit Specialized Knowledge & Applications

6:30 p.m. Depart for Client Appreciation EventCulturekeepers Hall South

7:00 p.m. – 10:00 p.m. Client Appreciation EventRita’s Kitchen

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Tuesday, June 10 Time Activity and Location

7:30 a.m. – 4:00 p.m. Registration & InformationCulturekeepers Registration


8:15 a.m. – 9:00 a.m. Opening SessionKierland Ballroom 2

Financial Risk

9:00 a.m. – 9:45 a.m. Custom Reporting With Data Management System and the Cognos Impromptu® QRA ToolsKierland Ballroom 1AThis session will focus on advanced data storage, mining and reporting inherent in Data Management System from Fiserv. By enhancing custom reporting capabilities, end users will be able to effectively and efficiently maintain data from various sources in Data Management System and create customized reports or tables to utilize in other Fiserv solutions such as Management Planning and Control. 0.5 CPE credit Specialized Knowledge & Applications

Financial Performance and AnalyticsManage Risk and Compliance With Vantage Risk and Budgeting ManagerKierland Ballroom 1BExecuting your business strategy is more complex than ever, and the need to manage risk, compliance and regulatory issues, competition and customer satisfaction compound this challenge. Inconsistent data, as well as disconnected planning and reporting activities, leave gaps in this process or event outline a false picture. See how you can use Vantage Risk and Budgeting Manager to manage your risk, compliance, and regulatory issues, and preview new risk features. 0.5 CPE credit Specialized Knowledge & Applications

Financial AccountingLeveraging Prologue and Management Planning and Control to Improve Institutional PerformanceKierland Ballroom 1CDoes your organization get budget input from many levels within your organization? Come hear how one client involves members at many different levels of the organization in the budget process. The client shares why this is successful and the benefits of transferring the finalized budget to Prologue. This session will also include reporting best practices for Management Planning and Control and Prologue. 0.5 CPE credit Specialized Knowledge & Applications

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Financial Risk

10:15 a.m. – 11:00 a.m. Stress Testing RealitiesKierland Ballroom 1AThis is an application-based presentation focused on how one bank has accomplished stress testing. The primary purpose is to illustrate a client’s approach and implementation of various stress tests. Benefit from a peer’s real world experience, as well as expertise from a Fiserv product specialist on how to accomplish stress testing and other possibilities. 0.5 CPE credit Management Advisory Services

11:05 a.m. – 11:50 a.m. Breaking Bank: How Ocean Bank Recovered from Historic LossesKierland Ballroom 1AWhat happens when a bank that had previously enjoyed steady substantial growth suddenly stops growing? Facing market turmoil and losses, Ocean Bank had to assess exactly what went wrong and find its way back. Share in the best practices and lessons learned. 0.5 CPE credit Economics


10:15 a.m. – 11:00 a.m. Management Planning and Control Features/Road MapKierland Ballroom 1BHow do you get to Management Planning and Control release 10.4? What will you find there? This session will highlight the upgrade path to Management Planning and Control release 10.4, paying special attention to system architecture and integration with other solutions. Learn more about the benefits of Management Planning and Control release 10.4 as well as powerful functionality and reports that can help enhance efficiency and the bottom line. 0.5 CPE credit Specialized Knowledge & Applications

11:05 a.m. – 11:50 a.m. Secrets Behind the Most Efficient Banks in the CountryKierland Ballroom 1BEfficiency improvements may be the lynchpin for many banks to fuel future investments and drive growth. This session will reveal the results of a study that analyzed the most efficient banks in the country and benchmarked each region against the national leaders. Attendees will leave this session armed with “pearls of wisdom” from top performers and key metrics to gain efficiency improvements. 0.5 CPE credit Economics

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10:15 a.m. – 11:00 a.m. Prologue and Frontier Reconciliation: Streamlining Your GL ReconciliationsKierland Ballroom 1CThis session explores the benefits of making Frontier the answer to your institution’s reconciliation and certification process. See how Prologue interfaces with Frontier to provide daily and monthly reconciliations, then listen as a client organization shares experiences with Frontier and the client’s vision for complete account control and certification. 0.5 CPE credit Specialized Knowledge & Applications

11:05 a.m. – 11:50 a.m. Restructuring Your Chart of Accounts for Greater Business InsightsKierland Ballroom 1CAre you unable to make headway on reporting and business intelligence projects because of an outdated chart? Does the thought of beginning such a projection seem too overwhelming? This session will help you get started and provide you with many examples of things to consider. Specific “real world” benefits that a client has realized from a chart restructure will also be reviewed. 0.5 CPE credit Accounting

11:50 a.m. – 1:15 p.m. Solutions Center Open and LunchTrailblazer’s Ballroom

Financial Risk

1:15 p.m. – 2:00 p.m. Risk-Based Capital ModelingKierland Ballroom 1ARisk-based capital requirements help protect banks, their investors and their customers. They also ensure that the banks have enough capital to sustain operation losses while maintaining a safe and efficient market. This session covers the definition of regulatory risk-based capital, the importance of modeling, and the benefits of integrating the asset liability process. 0.5 CPE credit Management Advisory Services

2:05 p.m. – 2:50 p.m. Tips and Tricks in Asset Liability ManagerKierland Ballroom 1ADo you understand the logic that Asset Liability Manager uses to calculate measures such as yield and income? Know how to troubleshoot the model? It is time to brush up on the basics and increase your familiarity with reconciliation tools, model inputs, calculations/outputs and other functionality. 0.5 CPE credit Specialized Knowledge & Applications

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1:15 p.m. – 2:00 p.m. Using Big Data Insights to Optimize Pricing and FeesKierland Ballroom 1B When your customers incur fees, it’s important to keep their point of view in mind to minimize attrition and retain customer value. Data-driven solutions from Fiserv, combined with pro-consumer methods for pricing accounts and services, can help you develop a strategy that addresses both needs. Learn how you can take advantage of patented Fiserv analytics and determine the best “treatment” for customers based upon fee sensitivity, capacity to pay fees, likelihood of attrition, and current and future value. 0.5 CPE credit Statistics

2:05 p.m. – 2:50 p.m. Dynamic Budgeting Using Vantage Risk and Budgeting ManagerKierland Ballroom 1BForecasting is about more than net income. It is about determining the optimal tradeoff between return and risk. This session covers forecasting with Vantage Risk and Budgeting Manager as a process, not an end. Emphasis is on using business drivers to create a forecast rather than static year over year growth. This session also covers risk management of your forecast to illustrate that Asset Liability Manager and traditional budgeting are equal parts of the same process.0.5 CPE credit Specialized Knowledge & Applications


1:15 p.m. – 2:00 p.m. Foundation of Enterprise Performance ManagementKierland Ballroom 1CFinancial accounting is an integral part of effective enterprise performance management. This session will focus on how to build the right foundation for real-time information on institutional performance, the necessary transparency into financial results, and data needed to support decisions. Attendees can use these insights to adapt their plans and strategies to achieve goals. 0.5 CPE Management Advisory Services

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2:05 p.m. – 2:50 p.m. Managing Acquisitions, Reporting and Core Conversions with PrologueKierland Ballroom 1CHas your organization recently expanded through a merger or acquisition? Are you faced with reporting from multiple general ledgers with different chart structures that delays the month end process? This session will discuss some of the challenges you may be facing and how one client was able to migrate newly acquired organizations into Prologue and the benefits achieved from having a single source for their general ledger data. The solution’s flexible reports and reporting features are also discussed. 0.5 CPE credit Specialized Knowledge & Applications


3:15 p.m. – 4:00 p.m. Closing Session and Prize DrawingKierland Ballroom 2

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Notes

Financial Crime Risk Management

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Monday, June 9 9:00 a.m. – 10:00 a.m.

Relentless Solutions Focus (RSF): The Ultimate Measure of Mental Toughness

10:30 a.m. – 11:15 a.m.

Next-Generation AML Monitoring

11:20 a.m. – 12:05 p.m.

What Is Behind Door Number 1 in Payment Fraud?

1:30 p.m. – 2:15 p.m.

Compliance and Fraud Management Roadmap

2:20 p.m. – 3:05 p.m.

Electronic Payments Fraud: How to Create a Robust Defense?

3:40 p.m. – 4:25 p.m.

Introducing the New SWIFT Sanctions Screening Solution

4:30 p.m. – 5:15 p.m.

Customer Forum – Opportunity to Ask Questions to the Product Experts

Tuesday, June 10 9:00 a.m. – 9:45 a.m.

Bitcoin and Crypto Currencies: Money 2.0 or Speculative Investment?

10:15 a.m. – 11:00 a.m.

Financial Crime Risk Analytics: The Future of Using Data to Fight Crime

11:05 a.m. – 11:45 a.m.

Liability Between Banks and Commercial Clients on Fraud

1:15 p.m. – 2:50 p.m.

User Group Meeting Fiserv Account Processor Client User Group

Financial Crime Risk Management Breakout Agenda

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Sunday, June 8 Time Activity and Location

1:00 p.m. – 5:00 p.m. Registration & InformationCulturekeepers Registration






8:15 a.m. – 9:00 a.m. Welcome and IntroductionsKierland Ballroom 4A

9:00 a.m. – 10:00 a.m. Relentless Solutions Focus (RSF): The Ultimate Measure of Mental ToughnessKierland Ballroom 3Lean to use the tool that allows individuals to overcome all obstacles of achievement. RSF is a concrete and proven method of increasing individual health, happiness and success – and by extension – produces organizations that are healthier, happier and more successful. Your organizations will once and for all develop the collective positive mindset needed to outperform the competition. 1 CPE credit Personal Development


10:30 a.m. – 11:15 a.m. Next-Generation AML MonitoringKierland Ballroom 4AThe new CEP engine introduced in version 5 of Financial Crime Risk Management Platform enables more than “just” real-time fraud prevention. Its next-generation capabilities can re-invent your AML monitoring to become more effective and efficient – this session explains how. 0.5 CPE credit Specialized Knowledge & Applications

11:20 a.m. – 12:05 p.m. What Is Behind Door Number 1 in Payment Fraud?Kierland Ballroom 4AYou never know when you use your card if it is a secure transaction. Learn about current fraud trends and scams. Will EMV™ help reduce fraud in the U.S. market? What should we be doing today to protect ourselves from these different scams and trends? 0.5 CPE Specialized Knowledge & Applications

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Monday, June 9 Time Activity and Location12:05 p.m. – 1:30 p.m. Solutions Center Open and Lunch

Trailblazer’s Ballroom

1:30 p.m. – 2:15 p.m. Compliance and Fraud Management Road MapKierland Ballroom 4AJoin us for the opportunity to hear the future road map of the Compliance and Fraud suite of solutions.

2:20 p.m. – 3:05 p.m. Electronic Payments Fraud: How to Create a Robust Defense?Kierland Ballroom 4AThe impact of high profile incidents can be severe with clients moving to other banks and irretrievable reputational damage once these failures make the news. What’s more, cyber criminals continue to penetrate and circumvent even the strongest online security measures, leaving institutions and their customers open to attack.

Join this interactive session and hear how a multi-layered defense strategy with proactive payment monitoring is key to ensuring you tackle this growing threat. 0.5 CPE credit Management Advisory Services


3:40 p.m. – 4:25 p.m. Introducing the New SWIFT Sanctions Screening SolutionKierland Ballroom 4AThis session introduces a new solution for institutions with international connections, including powerful generic new capabilities for unstructured text screening and more. 0.5 CPE Specialized Knowledge & Applications

4:30 p.m. – 5:15 p.m. Customer Forum – Opportunity to Ask Questions to the Product ExpertsKierland Ballroom 4A



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8:15 a.m. – 9:00 a.m. Introducing Financial Crime Risk Management Platform Version 5.0: New Management Reports InfrastructureKierland Ballroom 4A

0.5 CPE credit Specialized Knowledge & Applications

9:00 a.m. – 9:45 a.m. Bitcoin and Crypto Currencies: Money 2.0 or Speculative Investment?Kierland Ballroom 4ABitcoin has swept the headlines and created lots of questions for the financial services industry from regulation to merchant acceptance. This discussion will cover what crypto currencies are and how they will impact your institution. 0.5 CPE credit Economics


10:15 a.m. – 11:00 a.m. Financial Crime Risk Analytics: The Future of Using Data to Fight CrimeKierland Ballroom 4AFinancial crime risks are top of mind for financial institutions and their regulators with more emphasis being placed on pro-action, rather than reaction. Quickly understanding emerging risks and getting in front of them is now more of a priority than ever. Analytics, utilized in a number of risk disciplines such as credit risk for some considerable time, have now arrived in the financial crime risk space. Leading financial institutions have been investing in the capability to assess and validate the effectiveness of their operational processes to identify key risk and trends. Join this session to hear about the benefits and challenges of applying a risk-based and analytics-led approach to financial crime risk management to drive risk detection across the enterprise. 0.5 CPE credit Management Advisory Services

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11:05 a.m. – 11:45 a.m. Liability Between Banks and Commercial Clients on FraudKierland Ballroom 4ACommercially reasonable security is a statutorily prescribed duty owned by banking institutions to their customers when providing data security for their customer’s electronic transactions. This presentation will discuss the current state of the law regarding liability for breaches of security arising from these transactions. The presentation will provide responsible executives with a working understanding of the key aspects of this responsibility, and key actions that should be taken to meet it. 0.5 CPE credit Business Law

11:45 – 1:15 p.m. Solutions Center Open and LunchTrailblazer’s Ballroom

User Group Meetings

1:15 p.m. – 2:50 p.m. User Group MeetingKierland Ballroom 4AUser Group meeting for those clients not running a Compliance and Fraud solution on a Fiserv account processing platform.

Fiserv Account Processor Client User GroupCushing A&BUser Group meeting for those clients running Financial Crime Risk Management Platform on a Fiserv account processing platform.


3:15 p.m. – 4:00 p.m. Closing Session and Prize DrawingKierland Ballroom 4A

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Reconciliation and Financial Control

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Frontier™ Reconciliation Accurate™ Reconciliation

Monday, June 9 9:00 a.m. – 10:00 a.m.

Relentless Solutions Focus (RSF): The Ultimate Measure of Mental Toughness

10:30 a.m. – 11:15 a.m. 10:30 a.m. – 11:15 a.m.

Frontier Reconciliation Strategy and Roadmap

Accurate Reconciliation Strategy and Roadmap

11:20 a.m. – 12:05 p.m. 11:20 p.m. – 12:05 p.m.

Frontier Reconciliation Release 6.1 Benefits and Overview

Accurate Reconciliation Release 2.16 Benefits and Overview

1:30 p.m. – 3:05 p.m.

Improving Quality and the Customer Experience

3:40 p.m. – 5:15 p.m. 3:40 p.m. – 5:15 p.m.

Frontier Reconciliation User Community Meeting

Accurate Reconciliation User Community Meeting

Tuesday, June 10 8:15 a.m. – 9:00 a.m.

Reconciliation Governance – an Industry Perspective

9:00 a.m. – 9:45 a.m.

Benefits of an Integrated Reconciliation and Attestation Future State

10:15 a.m. – 11:00 a.m. 10:15 a.m. – 11:45 a.m.

Frontier Reconciliation Custom Reporting Workshop

Accurate Reconciliation Rules Workshop11:00 a.m. – 11:45 a.m.

Selling the Solution and Your Expertise Within Your Organization – Customer Case Study

1:15 p.m. – 2:00 p.m. 1:15 p.m. – 2:00 p.m.

Frontier Reconciliation Operational Audit Case Study

Accurate Reconciliation: Tips and Tricks

2:05 p.m. – 2:50 p.m. 2:05 p.m. – 2:50 p.m.

How a CoE Model Is Helping Organizations Meet Growth Demands

High Volume Reconciliation

Reconciliation and Financial Control Breakout Agenda

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Sunday, June 8 Time Activity and Location

1:00 p.m. – 5:00 p.m. Registration & InformationCulturekeepers Registration






8:15 a.m. – 9:00 a.m. Welcome and IntroductionsKierland Ballroom 3

9:00 a.m. – 10:00 a.m. Relentless Solutions Focus (RSF): The Ultimate Measure of Mental ToughnessKierland Ballroom 3Lean to use the tool that allows individuals to overcome all obstacles of achievement. RSF is a concrete and proven method of increasing individual health, happiness and success – and by extension – produces organizations that are healthier, happier and more successful. Your organizations will once and for all develop the collective positive mindset needed to outperform the competition.1 CPE credit Personal Development


Frontier Reconciliation

10:30 a.m. – 11:15 a.m. Frontier Reconciliation Strategy and Roadmap Kierland Ballroom 4BThis session will provide a look into the long-term Frontier Reconciliation strategy and discuss the near term product roadmap.

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11:20 a.m. – 12:05 p.m. Frontier Reconciliation Release 6.1 Benefits and OverviewKierland Ballroom 4BThis session will provide an overview of the benefits of the new functionality included in the 6.1 release of Frontier Reconciliation including new certification functionality, extended identifier support and other customer requested enhancements. 0.5 CPE Specialized Knowledge & Applications

Accurate Reconciliation

10:30 a.m. – 11:15 a.m. Accurate Reconciliation Strategy and Road MapKierland Ballroom 4CThis session will provide a look into the long-term Accurate Reconciliation strategy and discuss the near term product road map.

11:20 p.m. – 12:05 p.m. Accurate Reconciliation Release 2.16 Benefits and OverviewKierland Ballroom 4CThis session will take a more detailed view of the benefits of the new functionality included in the 2.16 release of Accurate Reconciliation including the move to a 64-bit platform, improved user license management and other enhancements such as file-based rollback. 0.5 CPE credit Specialized Knowledge & Applications

12:05 p.m. – 1:30 p.m. Solutions Center Open and LunchTrailblazer’s Ballroom

1:30 p.m. – 3:05 p.m. Improving Quality and the Customer ExperienceKierland Ballroom 3This session will focus on new development process and practices designed to improve the efficiency and quality of the product as well as improvements to the customer experience when interacting with our Support Center.



3:40 p.m. – 5:15 p.m. Frontier Reconciliation User Community MeetingKierland Ballroom 4BThis session will provide an opportunity for customers to interact with each other in person and discuss challenges and best practices they have implemented in the use of Frontier Reconciliation to meet their business objectives.

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3:40 p.m. – 5:15 p.m. Accurate Reconciliation User Community MeetingKierland Ballroom 4CThis session will provide an opportunity for customers to interact with each other in person and discuss challenges and best practices they have implemented in the use of Accurate Reconciliation to meet their business objectives.




7:30 a.m. – 4:00 a.m. Registration & Information Culturekeepers Registration


8:15 p.m. – 9:00 a.m. General Session: Reconciliation Governance – an Industry PerspectiveKierland Ballroom 3A look at how companies can structure themselves and their processes to most efficiently and effectively use their reconciliation tool. 0.5 CPE credit Specialized Knowledge & Applications

9:00 a.m. – 9:45 a.m. General Session: Benefits of an Integrated Reconciliation and Attestation Future State Kierland Ballroom 3In this session we will discuss current challenges in siloed reconciliation and attestation solutions as well as the benefits of a future state environment involving an integrated approach. 0.5 CPE credit Business Management & Organization



10:15 a.m. – 11:00 a.m. Frontier Reconciliation Custom Reporting WorkshopKierland Ballroom 4BIn this hands on session led by our professional services team, you will learn the basics of how to customize your own Frontier Reconciliation reports. From basic configuration file changes to customizing your own Crystal Report for use in the system. 0.5 CPE credit Specialized Knowledge & Applications

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Frontier Reconciliation (Continued)

11:00 a.m. – 11:45 a.m. Selling the Solution and Your Expertise Within Your Organization – Customer Case StudyKierland Ballroom 4BThis client-led session will focus on how they effectively sell the value their team provides to the organization in the centralized reconciliation service model. 0.5 CPE credit Communications


10:15 a.m. – 11:45 a.m. Accurate Reconciliation Rules WorkshopKierland Ballroom 4CThe Accurate Reconciliation rules engine provides the flexibility and power to adapt the solution to most business requirements in an efficient and reliable manner. Rules are used throughout the product suite in a wide range of scenarios, controlling data management and match processing in Accurate Reconciliation, automated exception routing in Accurate Reconciliation: Workflow, and delivering additional levels of control for scheduled processes.

This session will take an in-depth look at the rules available in Accurate Reconciliation and explore how they can be used to automate more activities, improve efficiency, and address complex business needs to enable you to unlock the full potential of your Accurate Reconciliation implementation. 2 CPE credit Specialized Knowledge & Applications

11:45 a.m. – 1:15 p.m. Solutions Center Open and LunchTrailblazer’s Ballroom


1:15 p.m. – 2:00 p.m. Frontier Reconciliation Operational Audit Case StudyKierland Ballroom 4BThis session will discuss how the Frontier Reconciliation professional services team worked with a top tier regional financial institution to evaluate its reconciliation and financial close process and recommend process improvements in addition to solution design and configuration. 0.5 CPE credit Specialized Knowledge & Applications

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2:05 p.m. – 2:50 p.m. How a CoE Model Is Helping Organizations Meet Growth Demands Kierland Ballroom 4BThis session will discuss how a client is meeting the growth demands of their organization through the use of a Center of Excellence model. It will discuss how they have implemented the model and the agile approach they take to respond to their internal customers’ demands for growth and speed to onboard. 0.5 CPE credit Specialized Knowledge & Applications


1:15 p.m. – 2:00 p.m. Accurate Reconciliation: Tips and TricksKierland Ballroom 4CIn this session we will share experiences from the field and share some of the tips and tricks learned along the way. 0.5 CPE credit Specialized Knowledge & Applications

2:05 p.m. – 2:50 p.m. High Volume ReconciliationKierland Ballroom 4CReconciling large volumes of data is an increasingly common requirement, especially in inter-system reconciliations. In this session, we will cover a range of techniques that can be used to manage high volume reconciliations more easily, delivering greater performance and supporting future growth. 0.5 CPE credit Specialized Knowledge & Applications


3:15 p.m. – 4:00 p.m. Closing Session and Prize DrawingKierland Ballroom 3

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Solutions Center

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Solutions Center

The Solutions Center is located on the lobby level (2nd level) in the Trailblazer’s Ballroom. The following solutions will be featured in the Solutions Center throughout the seminar. Please stop by the kiosks to discover more about:

Accurate ReconciliationReconciliation and financial control solutions address the needs of today’s largest and most complex businesses. Accurate Reconciliation provides rules-based financial transaction matching, account reconciliation, workflow, account certification, performance management and reporting capabilities to deliver:

• Improved operational/financial efficiency• Mitigation of risk• Automated compliance reporting and robust internal controls

Asset Liability Manager/Funds Transfer Pricing A measurement and assessment system helps you to oversee net-interest spread, the principal driver of operating earnings. Create a favorable environment for achieving return on assets or earnings per share growth goals by providing your managers with powerful income simulation tools to help budget the interest margin. The assumption of some degree of credit, liquidity and interest-rate risk are unavoidable consequences of lending, investing and funding activities; scenario analysis helps reveal the nature and amount of embedded exposure and to limit risk to acceptable levels.

Bank Intelligence Solutions® Bank Intelligence Solutions is a suite of solutions that offers cost-effective advisory services that combine ongoing access to the consultative services of senior bank strategists with on-demand analytical tools – giving you the financial, market and risk analysis you need to support critical decision making. Using our advisory services, you can save considerable time in your planning process while making more informed decisions and clearly identifying how to improve profitability, grow revenue and consistently track risk metrics.

Financial Crime Risk Management PlatformFinancial Crime Risk Management Platform delivers best in-class fraud and anti-money laundering (AML) solutions through a common platform for detection, alert intelligence, case management and reporting. With this unified approach, Fiserv customers experience the power of operating on a consistent platform for multi-payment type, cross-channel fraud and money laundering protection.

FraudGuard®/ FraudLink®

Check fraud is not going away – discover more about our check fraud solutions that enable your organization to combat check fraud.

Frontier ReconciliationReconciliation and financial control solutions address the needs of today’s largest and most complex businesses. Frontier Reconciliation provides rules-based financial transaction matching, account reconciliation, workflow, account certification, performance management and reporting capabilities to deliver:

• Improved operational/financial efficiency• Mitigation of risk• Automated compliance reporting and robust internal controls

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Solutions Center

Idea CenterThe Idea Center is an online community that provides clients and stakeholders the opportunity to collaborate and brainstorm ideas for new and improved products and services. The Idea Center community helps decide which ideas are most important through voting. The best and most valuable ideas “bubble up” to the top of the list. You’ll be able to track your ideas, as well as those submitted by others in a watch list. You will be able to see when an idea progresses through to the next development stage and potentially become part of the product plans for the Enterprise Performance Management, Reconciliation and Financial Control, and Financial Crime Risk Management solutions.

InformEnt®

Provide a true enterprise view of your organization through a comprehensive set of data warehouse, information management and business intelligence solutions. Shift your focus from collecting and validating information to applying data analysis to key activities that increase revenue, reduce expense and risk, and improve customer satisfaction.

Intelligent WorkplaceSM℠ Managing performance is typically slow, reactive and disjointed from the operational execution of strategy. Until now, there has been no effective way of monitoring actual performance against strategic goals and making adjustments accordingly. With Intelligent Workplace, strategies are modeled and tested before being connected to an operational budget. Leverage a simpler, more cost-effective way to access financial performance and financial risk management applications, better control performance and achieve desired business results.

Management Planning and ControlAccurately model net-interest income; the total balance sheet and income statement; and fixed assets and non-interest expense, including individual employee salaries with Management Planning and Control, a Web-based, enterprise budgeting and planning solution that supports your enterprise performance management processes. Generate reliable measurement data, simulations and analysis, and use its reporting capabilities to automate reporting results and processes.

Predictive ScoresSM

Understand which products and services customers are likely to buy and identify those most likely to respond to your marketing initiatives. Using sophisticated analysis, Predictive Scores delivers highly targeted lists that will improve marketing campaign results, optimize the revenue potential of each customer and increase the total return on marketing investment. Grow deposit and loan income; improve customer loyalty and retention; increase the value of each customer; or drive new revenue.

Prologue Financial Accounting ServicesThe foundation of a successful performance management strategy is sound business intelligence – crucial analysis and reporting that depend on accurate financial accounting data. Prologue Financial Accounting Services automates and streamlines day-to-day processing by reducing the effort required to perform routine financial accounting functions. Information is integrated, allowing you to drill down for information between applications as well as from various reports. With Prologue Financial Accounting Services, you can make labor-intensive month- and year-end closing processes for your general ledger, accounts payable, and fixed asset processing a thing of the past.

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Solutions Center

Vantage Risk and Budgeting ManagerIntegrate asset/liability, budgeting, profitability, performance management and financial reporting to provide your managers with a unified view of key data and insight into enterprise performance. Vantage links interdependent business functions and helps you make better macro- and micro-level decisions. It meets reporting and analysis needs with what-if scenarios, top-down-versus-bottom-up and pro forma reporting capabilities.

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Fiserv, Inc.255 Fiserv Drive Brookfield, WI 53045

800-872-7882 [email protected] www.fiserv.com

© 2014 Fiserv, Inc. or its affiliates. All rights reserved. Fiserv is a registered trademark of Fiserv, Inc. Other products referenced in this material may be trademarks or registered trademarks of their respective companies.630-14-21260-GUI 05/14

Documents

Solutions Seminarscache.krop.com/edcolletti-571740831d46be5.pdfbest practice. At Fiserv, our mission is to provide integrated technology and service solutions that enable best-in-class