Secure Zone and High Availability

Bruce R. LewisDirector, Development, Product and Quality Assurance

Club Solutions from Fiserv

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Consumer Confidence in Data Security Is Low

• 8.1 million consumers were victims of identity fraud in 2007

• 50 percent of consumers directly blame the merchant for criminal activity associated with their credit and financial information

• Three out of four consumers say they will stop purchasing from a merchant where breach occurred

Sources: “2008 Identity Fraud Survey Report“, Javelin Strategy & Research, February, 2008. Data Breaches and Buyer Behavior: Moving PCI Compliance from Costly Burden to Competitive Advantage”, Javelin Strategy & Research, March, 2007

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Areas of Concern

• The health and fitness industry risks are:

Paper

Storage

Transmission

Physical building access

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Typical Sensitive Data Pathway

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Reduce Confidential Information “Touch Points”

• Reduce employees ability to touch/see confidential member information

• Understand the liabilities involved when you transmit your files File transmissions Liability and accountability

State legislation“Court of public opinion”/company image

• Utilize today’s technology to decrease your risk

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Goal: Secure The Transaction Through The Entire Process

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High Availability

• The secure transaction process will not work without high availability

• Definition High availability is a system design protocol and associated

implementation that ensures a certain absolute degree of operational continuity.

Availability refers to the ability of the user community to access the system, whether to submit new work, update or alter existing work, or collect the results of previous work. If a user cannot access the system, it is said to be unavailable.

(Source: Wikipedia)

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Why Should You Care?

• Without failover capabilities, the best software in the world is rendered useless

• Simple back-ups are not enough, these systems take time to restore

• How much money would you lose per minute if your system was not available? Front desk check in

Point of sale transactions

Back office accounting, etc.