SAP ALM Community Call 22/07/2020; · 2020-07-22 · Welcome and Introduction ALM in the SAP Community ALM News and Updates SAP Focused Run SAP Solution Manager (incl. Focused Build

PUBLIC

CXS Customer Communications and Relations, SAP SE

ALM Community CallJuly 22, 2020

2PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ

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Disclaimer

Welcome and Introduction


▪ A new monthly call for the whole ALM community

▪ One focus topic, but news from all ALM areas

▪ Lots of room for product demos and Q&A with additional

experts in the “back” to answer your questions

What is the ALM Community Call?


Welcome and Introduction

ALM in the SAP Community

ALM News and Updates

▪ SAP Focused Run

▪ SAP Solution Manager (incl. Focused Build & Insights)

▪ SAP Cloud ALM

Upcoming Events and Webinars

Q&A

ALM Community Call: Agenda for July 22, 2020

Focus topic: SAP Focused Run

Please use the Q&A tool in Zoom to ask your questions also during the presentation!


Speakers & Background Experts

Evan Stoddard Cay Rademann

Benjamin Schneider Tonja Kehrer Stefan Lahr Frank WenzkeTim Steuer

John Krakowski Jr.


The Application Lifecycle Management Product Portfolio of SAP

+


Focus Topic of this call

+

ALM News & Updates


Application Lifecycle Management in the SAP Community

SAP Community in Numbers

285.000Visits Per Day

997.400Questions answered

144Topic Pages

https://community.sap.com/topics/application-lifecycle-management


Follow Tim’s To-Do list to find out what’s going on in ALM!

Follow our Community Tags to stay up to date!

SAP Cloud ALM

SAP Solution Manager

SAP Focused Run

Community News

https://blogs.sap.com/2020/06/22/tims-to-do-list-for-alm-summer-2020/

https://blogs.sap.com/tags/73554900100700002361



SAP Focused Run


SAP Focused Run – Release Strategy

Continuous delivery of new innovations based on customer feedback

Keeping functional focus on application operations for hybrid landscapes

Three year release cycles with delivery of two delivery units per year ➔ One year overlap

to change to next release

Regular technology updates for ABAP, HANA and SAPUI5 to use latest innovations

RTC

FRUN 2.0 FP02

RTC

FRUN 2.0 FP03

Q2 2020Q4 2019

RTC

FRUN 3.0 SP00

RTC

FRUN 3.0 FP01

RTC

FRUN 3.0 FP02

Q4 2020 Q2 2021 Q4 2021

SAP Focused Run 2.0

SAP Focused Run 3.0

This is the current state of planning and may be changed by SAP at any time.


SAP Focused Run – Use Cases & High Level Architecture

Advanced

Integration

Monitoring

(AIM)

SAP HANA + SAP NetWeaver ABAP + SAPUI5 as Technology Foundation

Landscape Management Database Simple Diagnostic Agent & SAP Host Agent

Monitoring & Alerting Infrastructure Expert Scheduling Framework

Simple System Integration Guided Procedure Framework

SAP Focused Run - Application Foundation

Advanced

System

Management

(ASM)

Advanced

Event & Alert

Management

(AEM)

Advanced

Configuration

Monitoring

(ACM)

Advanced

User

Monitoring

(AUM)

Advanced

Analytics &

Intelligence

(AAI)

Advanced

Root Cause

Analysis

(ARA)


2021 – Product direction1Recent innovations 2020 – Planned innovations1 2022 – Product vision1

1. This is the current state of planning and may be changed by SAP at any time without notice.

SAP Focused Run - Product road map overview & key innovations

Correlation

▪ Correlate events and metrics coming from

different monitoring use cases to problem

contexts to accelerate the problem

resolution process

▪ Increase support to identify “correlation

potential” and to derive associated

correlation roles

Open infrastructure

▪ Simplified consumption of external data

sources including UI integration and

correlation with data originally coming from

SAP Focused Run

Usage of machine learning

▪ Initial threshold definition and dynamic

threshold adaptation based on machine

learning for application monitoring use

cases

Prediction

▪ Predict anomalies across all monitoring use

cases to allow identification of problems before

they influence business service availability

Automation

▪ Close the gap between problem detection and

problem resolution by delivering out-of-the-box

and automated “problem resolution

procedures”

▪ Provide automation content for on-premise and

cloud products to relieve operation staff from

reoccurring tasks

Content, content, content, …

▪ Follow SAP’s strategy to cover the complete

SAP product scope from operation perspective

▪ Support in particular all components belonging

to Intelligent Suite as target architecture

System Mgmt./Configuration Monitoring

▪ UI improvements for System Monitoring

▪ Improved MAI template maintenance and rule based MAI template assignment

▪ RFC and TCP availability as metrics for Open Component Monitoring plus house keeping

▪ Mass maintenance and UI improvements for Service Availability Management

▪ Advanced alert integration in Configuration Monitoring

Integration Monitoring/User Monitoring

▪ Integration Monitoring: Enhanced monitoring content and several UI improvements

▪ New views “topology view” and “client overview” in Real

User Monitoring

▪ Trace integration and increased configuration flexibility in

Synthetic User Monitoring

Root Cause Analysis/Analytics and

Intelligence

▪ UI improvements in System Analysis plus improved handling of Open KPI Store

▪ New data providers and content for OCC and tactical dashboards

Alert Management/Operation Automation

▪ Improved Alert Clustering in Alert Management

▪ Support of hosts as managed entities by GP FWK

Finalization of UI unification based on

collected customer feedback ➔ Establish

identical user experience in all SAP Focused

Run applications

Support of agentless push based data transfer

➔ Increase coverage for SAP based cloud

products for all application monitoring use

cases

Establish “Advanced Application

Management” as new category for

applications which cover on-premise as well

as cloud products

Establish “Health Monitoring” as new

application for unmodelled and non-correlated

monitoring of on-premise systems and cloud

services


Example: News in System Management


System Monitoring – MAI Content

New features are:

New Individual Maintenance and

Assignment including Default and Rule-

based Assignment, Individual

Maintenance and Manual Assignment of

Monitoring Templates

New Content Management including

Template Comparison and Impact

Analysis

Example: Real User Monitoring


Real User Monitoring

New features are:

Generic View with metric selection and

dimension selection

Different Chart Options available

Example: Analytics and Intelligence


OCC Dashboards

New features are:

Single-scale Time-Series Chart

– Distribution Resolution support

New Data Providers

– Job Monitoring

– System Availability Monitoring

– Configuration & Security

– Open KPIs

New Renderers

– Analytics Map

– Tree map

Alerts Ticker integration

Direct URL access

Example: Alert Management


Goal: Raise one alert per problem instead of one alert per symptom

Problem: Alert flooding▪ Monitoring detects different symptoms of a single issue and reports isolated alerts for each symptom

▪ The alerts and generated tickets out of alert are handled by separated specialist teams

➔ To many single events are flooding the IT service desk teams

Resolution: Alert correlation▪ All events or symptoms belonging to the same problem shall be summarized to alert clusters, even if events

are caused in multiple components

▪ Reduction of alerts occurrences, which are processed manually

▪ Focus on most important problems without distraction by parallel workstreams

▪ Avoid double work and associated costs

▪ Save 2nd and 3rd level resources by providing standardized alert response procedures on alert cluster level to be executed by 1st level resources

What is alert correlation?


Combine alerts for the same managed object by:

▪Robust Outlier Handling: Alert flickering shall

be prevented by summarization of re-occurring

events with short breaks

▪Grouping of different sources: Alerts from

different monitoring use cases e.g. System

Monitoring and Integration Monitoring including

external alerts imported via inbound adapter will

be grouped together

▪Grouping of different alerts: Grouping of the

different alerts for the same managed object

e.g. Sybase Database availability will cause also

alerts for the availability of the Job Scheduler

and the Backup Server

Concept of Horizontal Alert Correlation


Alerts from different sources on different levels will be correlated e.g. in case of a network

issue on infrastructure layer, the performance of systems is affected as well as the throughput

of interfaces and business processes. See the following examples:

▪ Database unavailability will cause also instance and system unavailability

▪ Instance unavailability can cause performance issues on other instances or on system level due

to load re-distribution

Concept of Vertical Alert Correlation

Technical System A Technical

System C

Technical Instance

A1

Technical Instance

A2

Technical Instance

A3

Technical Instance

B1

Technical Instance

B2

Technical Instance

C1

Technical Instance

C2

log. Host 2log. Host 5

log. Host 1 log. Host 4

virt. Host 1 virt. Host 2

log. Host 3

Technical System B

Tenant Database

C

Tenant Database

B

System Database

X

Database A

phys. Host 1

phys. Host 3

phys. Host 2


▪Pre-defined rules based on customer

specific alert analysis are shipped as best

practices (inactive by default)

▪Multiple active rules are possible ➔ First

matching rule is used

▪Rule ordering can be influenced by drag-

n-drop during maintenance

▪Rule configuration options:

–Vertical correlation can be dependent on

either Host (top-down), Technical System

(bottom-up) or Context Family (network)

–Time based correlation of flickering alert

with configurable overlap time

Alert correlation with Focused Run

Demo: Alert Correlation


▪Enhance analytics possibilities for alert clusters

▪Provide possibilities for manual clustering / de-clustering

▪Provide Root Cause prediction for alert clusters

▪Apply reinforcement machine learning to learn from manual cluster actions

Roadmap for alert correlation


SAP Solution Manager +


To help protect your sensitive company information and ensure GDPR compliance, SAP is assisting

customers and partners in their responsibility of user administration by assigning an expiry date to

all S-users, starting on June 2nd, 2020.

SAP Solution Manager is planned to adapt in SP12.

Resources:

SAP Support Portal landing page

S-user Lifetime Video

Community blog post

SAP Solution Manager


https://support.sap.com/en/my-support/users/s-user-lifetime.html

https://sapvideoa35699dc5.hana.ondemand.com/?entry_id=1_nca5vsy9

https://blogs.sap.com/2020/01/13/amended-lifecycle-for-sap-support-user-s-user-ids/


Expert Guided Implementation

Focused Insights for SAP Solution Manager

Expert Guided Implementation

is a new optimized, short-term

setup service to configure basic

scenarios without long-term, in-

house consulting

Customer Readiness

❑ Access and manipulate all SAP Solution Manager's metrics,

mix up scenarios and data sources

❑ Build hierarchies and aggregated indicators

❑ Tackle large and complex landscapes

❑ Jump-in to integrated SAP Solution Manager expert tools

❑ Publish appealing user interfaces which improve efficiency

❑ Time allocation for 3 days of EGI

❑ Implementation of technical prerequisites

❑ Correct authorization for Focused

Insights administration

Target Group:

❑ SAP Enterprise Support Customers

Customer Requirements

ExecutionExecution

Empowering Execution Expertise on

Demand

Demand

Web session, 1-2 hours each

morning

SAP expert explains step-by-

step configuration using

training materials

2-3 hours on the same day

Participants execute

demonstrated steps within their

own project, on their own SAP

environment

✓ ✓ ✓

During Execution

Participants have direct access

to an SAP expert who directly

supports them remotely, if

necessary, during the execution

Execution Expertise on Demand Empowering

Training, practical experience, remote consulting

✓


Expert Guided Implementation ScheduleFocused Insights for SAP Solution Manager

Day 1 Day 2 Day 3

Empowering lessonBesides technical prerequisites and Focused Insights

activation steps SAP expert describes the different

dashboard models. The SAP Experts explains the

Tactical and Operations dashboard configuration.

(Web session, 1-2 h. in the morning)

Empowering lessonThe SAP Expert reviews Day 1 customer activities.

Furthermore, he/she explains the configuration of

Operation Control Center dashboards.


Empowering lessonAfter reviewing the Day 2 customer activities the SAP

Expert explains the configuration of Service Level

Reporting and Strategic dashboards. In addition he/she

covers Focused Insights Administrator tasks.


Execution by customerConfiguration of a Tactical and a Operations dashboard.

(Remote support in the afternoon)

Execution by customerConfiguration of a Operations Control Center

dashboard. Import of Operations Control Center example

dashboard.


Execution by customerConfiguration of a Service Level Reporting and a

Strategic dashboard. Creation of a custom launchpad

site.


Goal of the day▪ Fulfillment of technical prerequisites

▪ Configuration of one Tactical dashboard

▪ Configuration of one Operations dashboard

Goal of the day▪ Configuration of one Operations Control Center

dashboard

▪ Import of example dashboard

Goal of the day▪ Configuration of one Service Level Reporting

Dashboard

▪ Configuration of one Strategic dashboard

▪ Creation of a custom launchpad site

▪ Understand different dashboard access options.

Final goal ▪ Dashboards are ready to use

SAP Cloud ALM


SAP Cloud ALM Learning Journey

In the SAP Help Portal you can find two Learning Journeys on SAP Cloud ALM, both implementations and

operations. The Learning Journeys provide comprehensive, role-based insights into SAP Cloud ALM.

Access the SAP Cloud ALM Learning Journey

https://help.sap.com/doc/221f8f84afef43d29ad37ef2af0c4adf/HP_2.0/en-US/317030086f83418a94dfe94173b46584.html?search=SAP%20Cloud%20ALM


Early Adopter Care (EAC) for SAP Cloud ALM

Be a Leader: Be one of the first

to deploy the latest Innovations

Leverage proven methodology

for early adoption

Value of EAC program

Go to the SAP Cloud ALM Customer

Influence Portal

Review prerequisites and register for the

program.

Implementation:

Today:

− Intelligent Enterprise scenario

Hire-to-Retire

Source to Pay

Design to Operate

August*:

− Lead to Cash

− SAP S/4HANA Cloud

− Model companies (with exclusions e.g. HR

model company)

Operations:

Today:

− Business Process Monitoring for

SAP S/4HANA Cloud

− Integration Monitoring of SAP

S/4HANA Cloud, SAP C/4 Cloud for

Customer, SAP C/4 Marketing, SAP

Success Factors and other cloud

products

*This is the current state of planning which may change at any time without further notice from SAP.

Scope of EAC program How to participate?

https://influence.sap.com/sap/ino/#/campaign/2305

Upcoming Events and Webinars


Flagship Events

Flagship Events are in-depth virtual events with multiple sessions or tracks and aim at a cross-regional target group.

APJ: From July 25 to 31, the first virtual ALM Summit for the APJ region will take place (sold out).

EMEA: The virtual ALM Summit EMEA is planned for October 6 - 9.

Americas: The virtual ALM Summit North America is planned for October 19 - 23.

Boutique Events

Boutique Events are compact virtual events targeted for a specific country or region

Colombia: September 15 - 17

Canada: September 21 - 24

SAP ALM Summits 2020

https://support.sap.com/almsummit


https://events.sap.com/apj/sapalmsummitapj2020/en/home

https://support.sap.com/almsummit


The next ALM Community Call will take place on

August 19, 4pm CET / 10am EST.

The focus topic of this call will be SAP Solution Manager.

All registered participants will receive an e-mail invite for this call.

Mark your calendar!

Q&A


Please ask your questions!

Use the Q&A panel in the Zoom webinar to ask your questions.

Ask you questions here!

Thank you.

Contact information:

Benjamin Schneider, SAP SE

[email protected]

mailto:[email protected]

Documents

SAP ALM Community Call 22/07/2020; · 2020-07-22 · Welcome and Introduction ALM in the SAP Community ALM News and Updates SAP Focused Run SAP Solution Manager (incl. Focused Build