SAP Focused Run

SECURITY GUIDE | PUBLICDocument Version: 2.1 – 2020-03-25

SAP Focused Run

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Content

1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

2 What's New in SAP Focused Run. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52.1 What's New in SAP Focused Run 2.0 FP 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52.2 What's New in SAP Focused Run 2.0 FP 0. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

3 Infrastructure Administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .223.1 Landscape Management Database (LMDB). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223.2 Monitoring and Alerting Infrastructure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223.3 Simple Diagnostics Framework. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233.4 Agent Administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233.5 Agent Mass Update. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .243.6 Central Notification Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253.7 Simple System Integration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263.8 Self-Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283.9 Rapid Content Delivery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303.10 Monitoring and Alerting Analysis Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313.11 Expert Scheduling Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

4 Advanced Configuration Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334.1 Configuration and Security Analytics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

5 Advanced Dashboarding and Intelligence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355.1 Tactical Dashboards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355.2 OCC Dashboards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

6 Advanced Event and Alert Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366.1 Alert Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366.2 Alert Consumer Variant Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .376.3 Guided Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Guided Procedure Content for Alert Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

7 Advanced Integration Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .407.1 Integration and Cloud Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .407.2 Cloud Service Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

8 Advanced Root Cause Analysis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .468.1 System Analysis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 468.2 System Analysis Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

2 P U B L I CSAP Focused Run

Content

8.3 File System Browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 498.4 Trace Analysis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

9 Advanced System Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519.1 System Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

System Anomaly Prediction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 529.2 Job Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 539.3 Open Component Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .549.4 IT Calendar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 559.5 Work Mode Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .569.6 Service Availability Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 579.7 Guided Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Guided Procedure Content for Advanced System Management. . . . . . . . . . . . . . . . . . . . . . . . . 609.8 SAP EarlyWatch Alert. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 619.9 Maintenance Planner. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .619.10 License Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

10 Advanced User Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6410.1 Real User Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6410.2 Synthetic User Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

SAP Focused RunContent P U B L I C 3

1 Introduction

SAP Focused Run is a powerful solution for service providers who want to host all their customers in a central, scalable, safe, and automated environment.

SAP Focused Run uses the full power of SAP HANA as a platform without compromises including streaming, replication, scale-out, predictive analytics, and compression. With this, you can support thousands of systems in high volume monitoring use cases.

For a general overview and for use cases supported by SAP Focused Run, see SAP Focused Run .


Introduction

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2 What's New in SAP Focused Run

Release information for the latest feature packs or support packs of SAP Focused Run.

NoteThe product name Focused Run for SAP Solution Manager was changed in April 2020, and SAP Focused Run is now a standalone product.

2.1 What's New in SAP Focused Run 2.0 FP 1

The following applications have been introduced with SAP Focused Run 2.0, feature pack 1 (FP 1):

● OCC Dashboards [page 35]● Job Monitoring [page 53]● Placeholder Maintenance (for more information, see the table below)● SAP EarlyWatch Alert Status (for more information, see the table below)● Template Comparison (for more information, see the table below)

In the following table, you can find out more about the new and changed functions in the SAP Focused Run applications:

Application Function Description Type of Change

Simple Diagnostics Agent

SLD Router In Agent Administration, the setup for SLD Router now supports: multiple inbound connections using HTTP or HTTPS as well as inbound connection authentication using certificates.

Changed

Alert Management

Automatic Alert Confirmation Under Configuration, you have the option to switch on or off automatic alert confirmation for managing alerts for monitoring use cases. If you switch on this option, any alert in green status, automatically gets confirmed.

New

SAP Focused RunWhat's New in SAP Focused Run P U B L I C 5


Alert Management

Last Incident Status and Last Created Incident ID

Two new columns are added to alert list:

Last Incident Status: If the alert is forwarded from an external tool, the latest status of the incident in the external tool is shown on the Open Alerts page or Alert Search page.

Last Created Incident ID: If the alert is forwarded from an external tool, the ID of the incident in the external tool is shown on the Open Alerts page or Alert Search page.

New

Alert Management

Housekeeping Report AEM_GDPR_REPORT, is a new report, created to ensure the housekeeping requirements.

New

Alert Management

Additional Alert Key Additional Alert Keys column is added to alert list. You can view this information on both the Alert Search or Open Alerts page. This shows the specific managed entity or key on which the alert is raised. For example, "File system full", is a generic alert statement. It does not specify whether it is the C, D, or E file that is full. Specific Alert Keys shows the exact alert entity that is collected at the run time.

New

Central Notification Management

Search for recipient list You can do a fuzzy search for recipient lists. New

Guided Procedure Framework

Runtime UI This user interface is now based on SAP UI5 technology and has been enhanced with the following features:

● You can filter on green, yellow, red, and not executed activities.

● You can upload screenshots or documents and attach them to the result report.

New


What's New in SAP Focused Run



Executions UI This user interface is now based on SAP UI5 technology. It has a configurable guided procedure status UI with the following features:

● It shows the status of one guided procedure, such as a quality check, for multiple systems.

● It shows a list of executions from the last seven days across all guided procedures and technical systems. You can further refine this list using the scope selector, status, guided procedure, date range, or application area.

● It allows you filter one of two application areas to see executions only for that purpose.

● The filter allows you to select a particular guided procedure to check whether an execution was carried out for it.

● It allows you to schedule the guided procedure in a batch.

● It provides access to the guided procedure runtime and result report.

● It allows you to create a new execution, which appears in the execution list if it matches the filtering criteria.

● It allows you to choose a guided procedure and add technical systems to the scope table for which that new execution is to be performed.

● A filter bar contains the number of activities that have a particular status.

● It shows activity details, including a header section with activity properties and various action buttons, a documentation section that explains what the activity does or what needs to be performed, an execution results area that displays the activity results as a table or chart, and a log section containing all the relevant logs.

● It allows you to change the status of an activity to indicate whether an action was performed, or which you can overwrite if you feel that the status is incorrect.

● It allows you to add comments, replies to comments, or file attachments.

● It allows you to share activities with others by e-mail.

New




Content Guided procedure plug-ins now enable you to do the following:

● Trigger the execution of a task list in the managed ABAP system

● Perform time zone checks in a managed ABAP system

● Perform service preparation checks in a managed ABAP system

● Perform SLD destination checks in a managed ABAP system

● Check for errors in a TMS log● Check for qRFC queues or tRFC entries that

have an in-error or waiting status● Check for old user sessions in a managed

ABAP system

New

Infrastructure: Landscape Management Database (LMDB)

Automatic import of SAP CIM model and CR content

You can now set up an automatic import to always have the latest SAP CIM model and SAP CR content in the system. The content is automatically downloaded from SAP Support Portal and imported to the LMDB.

New

Integration and Cloud Monitoring

Data Replication Monitor Data Replication Monitor page is added. On this page, you can monitor the SAP Landscape Transformation (SLT) data as per the scope selection.

New


Switch between Technical Systems and Cloud Services configuration

You can directly switch between the configuration of Technical Systems and Cloud Services. If you are configuring the technical systems, you can directly go the Cloud Services configuration page and vice versa.

New


Source Client Source client configuration option is moved from House Keeping under Configuration to the Technical Systems section under Configuration.

Changed





Configuration of Technical Systems and Cloud Services

● Categories tab: Selected categories and available categories are clubbed to single table. A new column added for Type.

● Monitoring tab: Filters renamed to Monitoring .○ Filter Summary added to default filters.

● Alerting tab: Alert renamed to Alerting.○ Activate All and Deactivate All are added to

mass activate or deactivate the alerts.● You can also switch on or off the activation of

each alert by choosing the Status toggle button

Changed


MII Monitor, Data Replication Monitor, AIF Monitor

Under Personalization, three new views are added namely MII Monitor, Data Replication Monitor, and AIF Monitor. These views can be dragged and dropped to personalize your view.

New

Placeholder Maintenance

New Application This application complements the Monitoring and Alerting Infrastructure (MAI); it introduces placeholders of type Expression to provide logical expressions based on the existing placeholder types, making configuration of data collectors more powerful, efficient and simple.

Among others, you can start the Placeholder Maintenance using the Monitoring and Alerting Analysis Tools (transaction MAI_TOOLS) in the Expert Mode, tab Related Links.

New

Configuration & Security Analytics – Policy Management

Simplified user interface This application is now based on SAP UI5 technology. The user interface has been simplified and enhanced.

Changed


New XML editor The XML editor supports XML syntax checks and highlighting.

New


Support for LMDB attributes The policy supports LMDB attributes as a condition for validation.

New




Catalog Policy Locally stored policies or policies provided in the GitHub repository are used as catalog policies. This enables you to update policies without having to adjust the XML data manually.

New


Policy assignment per customer segment using groups

You can group policies and assign these policy groups to customers. This allows you to control which service provider customers can view which policies other than by means of policy naming conventions and authorization checks.

New

Configuration & Security Analytics – Administration

Self-monitoring alerting CSA administration provides the status of systems in terms of self-monitoring alerting. These CSA alerts are part of alert management.

New

Real User Monitoring

New request types The following front-end requests types are now supported:

● Web GUI: SAP GUI for HTML● Web Dynpro: Web Dynpro for ABAP

New


New page: Hot Requests (Location)

On the new page Hot Requests (Location), you can group and filter the most important requests according to the users' location or organizational attributes.

New


New filter for location and organizational attributes

On the Requests page, you can now filter requests according to the users' location or organizational attributes.

New

SAP EarlyWatch Alert Status

New Application Use this application to activate or deactivate the creation of SAP EarlyWatch Alert reports on system level - so you can decide for which systems SAP EarlyWatch Alert reports shall be created. By default, these are production systems.

Also, the transfer and communication statuses of the monitoring data between the managed systems, SAP Focused Run, and SAP (where the reports are stored) is displayed - so you know, whether the corresponding service data is transferred without problems to SAP.

New

Synthetic User Monitoring

Synthetic User Monitoring configuration

Synthetic User Monitoring configuration has now been integrated into the Synthetic User Monitoring application.

New





Scope Selection The Synthetic User Monitoring application now includes a global Scope Selection function for scenarios and locations.

New


Comparison view There is now a comparison view for comparing average daily or hourly performance during different periods of time. For example, you can compare performance from the current day with that of the previous two weeks.

New


Create HTTP scenario from HTTP Archive files

You can now create HTTP scenarios from HTTP Archive (.HAR) files directly recorded from Google Chrome.

New

System Analysis

Open KPI Store With the Open KPI Store, you can now store any time series of numerical values in a generic table along with some identifiers. You can then display the result in a System Analysis chart. The values can be sent from any source, from an APM (such as DynaTrace or Introscope), a script running on a host, a weather station, or even a coffee machine. The sender simply needs to send the data in a given JSON format.

For more information, see Open KPI Store .

New

System Analysis

Availability Charts You can now display availability metrics from the MAI data source (System Monitoring) as heat maps on custom pages. This also applies to the availability metrics on the default page for SAP Cloud Platform Cloud Connector.

New

System Analysis

Page Sharing We've added a Share button () to the page toolbar. This allows you to share a page and its configurations (applied filters, hidden metrics, and so on) by generating a URL that you can send to someone else.

New

System Analysis

Structured Page Lists We've structured the page list into folders to make it easier for you to find the page you're looking for.

Changed

System Analysis

Area Charts In View Personalization, we've added area charts to the list of chart types that you can select.

New


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System Analysis

RCA Filter When you apply a filter to an RCA chart type, you can now use the following logic:

● You can use an asterisk (*) as a wildcard to represent any number of characters. For example, A* returns values that start with A.

● You can use an exclamation point (!) to exclude values. For example, !0 excludes all values that contain 0.

● You can use a semicolon (;) to apply OR logic. For example, abc;def returns values that contain abc or def.

Changed

System Analysis

HANA DBCLUSTER We've improved the support for HANA DBCLUSTER: If you activate HANA capabilities for a virtual DB, they are now automatically applied to the associated physical DBs.

Changed

System Analysis

Root Cause Analysis RCA stores HANA Commit Time and Expensive Statements have been added

New

System Analysis

Time Ranges Time ranges in the toolbar are now aligned to full hours or full days. For example, if you select a time range of two hours at 10:36, the system now displays data from 08:00 instead of 08:36.

Changed

System Analysis Configuration

Activate and Deactivate Variants You can activate and deactivate an existing variant. When a task is run, it automatically fetches all the existing variants and shows data for the active variants.

New


Jump from System Analysis configuration to Expert Scheduling Management cockpit

You can directly jump from System Analysis Configuration to Expert Scheduling Management cockpit by clicking ESM Cockpit link.

New


Last Aggregation You can view the time stamp at which the last aggregation ran.

New

System Monitoring

Databases You can view monitored databases' details in a tabular view or card view on this page.

New

System Monitoring

No. of CPUs and Physical Ram Two new columns, No. of CPUs and Physical Ram, are added on the Hosts page.

New

System Monitoring

Additional Metric Details You have the option to choose additional metric details to be shown while displaying the metric forecast for any managed object.

New




Tactical Dashboard

Configuration Each Category has a summary view providing a KPI and a Trend Indicator (optionally a micro chart could be displayed).

The configuration for the category provides:

● Data Period for calculating the main KPI.● Threshold for the KPI. (green to red or yellow

to red)● Trend Period to compute the Trend Indicator.● Thresholds for the trend (% of increase or % of

decrease between KPI computed for the data period and KPI computed for the trend period)

New

Tactical Dashboard

Open Component Monitoring There is one Category available for OCMon: Availability for configured components.

Select existing OCMon object in the Configuration panel based o Network, Type and Data Center filters.

The Availability panel provides 3 views:

● Column chart for % distribution of component availability per statuses.

● Heat-map for availability percentage per hours of day and days of the week.

● Trend table for the availability with delta-comparison with the previous week and the previous month.

New



Tactical Dashboard

Real User Monitoring There are two Categories available for RUM: Performance for the average response time for selected requests and Users Load which provides the Number of Users accessing the selected requests.

The Performance panel provides the following view:

● Column chart for total number of executions and number of red executions.

● Table Chart for TOP 10 requests based on number of executions displaying the average response time and users information.

● Table Chart for TOP 10 requests based on number of red executions displaying.

● The average response time and users information.

The User Load panel provides the following view:

● Column-Line chart for number of users, total number of executions and number of red executions.

● Heat-map based on number of users by days of Week and hours of day.

● Table Chart for TOP 10 Users based on number of executions.

● Table Chart for TOP 10 Users based on number of average response time.

● Trend Table for Users with a delta comparison between this week and last month.

Select existing RUM groups in the Configuration panel.

New




Template Comparison

New Application This application is part of the Monitoring and Alerting Infrastructure (MAI). It helps you to compare content templates that have been provided by SAP as well as templates that you have created yourself.

You can start the Template Comparison using the Monitoring and Alerting Analysis Tools (transaction MAI_TOOLS) in the tab Related Links.

NoteBecause there are still some limitations, the application should be considered preliminary; for SAP Focused Run 2.0 FP2 further improvements are planned. Until then, you can also use the compare function in the Template Maintenance.

New

IT Calendar & Work Mode Management

Display Contractual Maintenance Periods

Contractual Maintenance Periods which are defined in Service Availability Management are now displayed in IT Calendar.

New


Work Mode propagation from SAP HANA database to related tenant databases

When scheduling a work mode (for example, a planned downtime) for a SAP HANAdatabase it gets automatically propagated to the related SAP HANA tenant databases (as before) and optionally to the related ABAP or JAVA application systems (new).

New


APIs to schedule planned downtimes deliberately on application server instances

APIs to schedule planned downtimes deliberately on application server instances are introduced which can be used by SAP LaMa when stopping and restarting instances.

New

Service Availability Management

Service Availability Management for SAP HANA replication scenarios

Service definitions are maintained once per SAP Hana replication scenario (for the virtual database) and no longer for each physical primary or secondary databases. Outages are recorded for the time when no primary physical database was available

New

Simple System Integration

Configure Automatically The procedure was extended by the following: System Anomaly Prediction, Root Cause Analysis, Job Monitoring, and Synthetic User Monitoring. In the optimized scheduling, logic results in clearly less configuration runs.

Changed


Edit Configuration dialog window for ABAP systems

Supports multiple ABAP clients, to allow client dependent data collection.

Changed




Background configuration You can use a new report to schedule the SSI background reconfiguration of systems that have the SSI status Error or Warning.

New


Background configuration due to LMDB change events

Background reconfiguration can now also be configured for following LMDB change events: change of SystemHome property, change of port number, change of the IT Admin Role property, and change of LMDB Additional Attributes.

Changed

Global Settings and Network Configuration

Network Settings tab The option Reset Agent Connections allows to reset all agent connections for a customer network.

Changed

2.2 What's New in SAP Focused Run 2.0 FP 0


Alert Customer Variant Configuration

Simplified User Interface This application is now based on SAP UI5 technology. The user interface is simplified.

Changed

Alert Management

Configuration You can maintain application specific configuration from the monitoring UI.

● Classification: You can create, edit, and delete different types of classification. Note that classification can be created only with allowed namespace, z* and y*.The default classifications shipped by SAP cannot be deleted.

● Categorization: You can create, edit, and delete different types of categorization. Note that categorization can be created only with allowed namespace, z* and y*.The default categorizations shipped by SAP cannot be deleted.

● Default Notification: You can assign notification variants created in Alert Consumer Variant Configuration to the monitoring use cases.

● Default Outbound Integration: You can assign existing outbound integration variants created in Alert Consumer Variant Configuration to the monitoring use cases.

New




Alert Management

Columns On the Open Alert List and Alert Search page, new columns are added to the table. The new columns are:

● Alert Categorization● Alert Classification● Current Workmode● Workmode Start Time● Workmode End Time

New

Alert Management

Filter options On the Open Alert List page, you can filter alerts based on Categorization and Classification.

New

Alert Management

Processor For open alerts, you have the option to assign processor or to remove the assigned processor.

New

Alert Management

Recipient Information In the Action Logs of an alert, you can view the recipient information.

New

Alert Management

Default Views in Alert Reporting page

On the Alert Reporting page, four views are added. You can view reporting of alerts based on Alerts created by Monitoring Objects (MO) Types, Open Alerts by MO Types and Categories, Top 10 Alerts (Open and Confirmed) affecting most MOs, and Top 15 MOs with most Alerts. The default time frame is "7 days" for which the data are displayed. You have the option to create your own custom page and create your own report by adding preferred dimensions and KPIs in Scope Selector for Reporting.

New

Central Notification Management

Validity date for recipient list You can maintain the validity date for any recipient list. By default, the validity is 2099 days.

New

Configuration & Security Analytics

Policies - Customer - Assignment You can now restrict the visibility of policies to customers. If no customer network is assigned, a policy is visible to users of all customers that are authorized for the policy (authorization object SRSM_CV_TS). If one or more customer networks are assigned to a policy, the policy is only visible for users that are authorized for an assigned customer network and the policy.

New




Configuration You can maintain the configuration of technical systems, cloud services, scenarios, and end-to-end (E2E) flows directly from the monitoring UI.

For technical systems and cloud services, single and mass set-up is possible.

For scenarios and E2E flows, you can maintain a graphical configuration.

Changed


Monitoring of services messages (ABAP)

You can now monitor web services messages (source transaction: srt_moni).

New


Monitoring of bgRFC You can now monitor bgRFC (source transaction: sbgrfcmon).

New


Monitoring of C4C You can now monitor C4C messages. New


Global Message Search Unified search for message like data such as PI, IDOC, CPI, and C4C.

New


E2E Monitoring On this page, you can monitor end to end message flows.

New


Exception Categories Two cloud services, SAP Fieldglass and SAP Cloud Platform Neo & Cloud Foundry Errors - Alert Notification, are included for Exception Monitoring.

New


Integration of System Analysis You can now use the jump-in functionality for a system and time stamp in real user monitoring to jump directly to the system analysis.

New


SAP EarlyWatch Alert Reports for ABAP, BusinessObjects BI and BusinessObjects DS

SAP EarlyWatch Alert Reports for SAP NetWeaver ABAP, SAP BusinessObjects cluster, unspecific cluster (for SAP BusinessObjects Data Services) are now automatically activated for productive managed systems.

Changed


SAP HANA multi-tier replication clusters

The handling of SAP HANA multi-tier replication clusters has been improved. The clusters are completely configured during SSI. All tiers are configured and the configuration status is updated for all involved tiers.

Changed





Support of SAP LiveCache managed systems

You can now configure SAP LiveCache managed systems for SAP Focused Run scenarios.

New


Default naming pattern for agent users for ABAP and Java managed systems

To support connectivity from multiple SAP Focused Run systems to the same set of managed systems, the default naming pattern for the agent connectivity user has been changed from SDAGENT/SDAGENTJ to SDAGENT_<FRUN-SID>/SDAGENTJ_<FRUN-SID>, for ABAP/Java respectively.

Changed


Status Statistics view This new view allows you to analyze the evolution of scenario executions over time. In a stacked bar chart, the view displays the number of executions that ended in a given status during a certain time range. Depending on the time range, the metrics are automatically grouped per hour, day, week, or month. This helps you determine tendencies.

In View Personalizationyou can:

● Force the grouping to another granularity (hour, day,week, or month - note that this could impact the view responsiveness)

● Display the metrics as percentages (of the total executions of the group) rather than counts

This view reacts to the Scenario,Location,Status, and Time Rangefilters.

New


"Cron-based" execution scheduling

By default, the scenarios are executed as per the schedule.period.seconds parameter. This does not allow you to define precise or complex schedules.

When set, the new schedule.cron.expression parameter supersedes the schedule.period.seconds parameter. It enables you to precisely indicate (down to the minute) when a scenario must be executed. The parameter value is an expression with “cron”-like syntax. It allows you, for instance, to indicate that a script must only be executed during certain hours of the day.

New

System Analysis

Data display You can now choose to display the data in most views as either a chart or a table.

New



System Analysis

Technical details In the Tools and Links menu for each view, you can display technical details about the configured metrics and the scope of the data that is displayed.

New

System Analysis

Page catalog The page list contains a page catalog that lists all of the predefined pages for system analysis. As standard, the page list shows you only those pages that are relevant based on your scope selection. If you want to display another page, you can select it from the page catalog.

New

System Analysis

RCA stores The following RCA stores have been added:

● HANA Component Memory● HANA Table Sizes● HANA Statements● HANA Expensive Statements● HANA Load Host● HANA Load Services● SAP Cloud Platform (Neo)

New

System Analysis

Predefined pages New default pages have been added based on the new RCA capabilities:

● SAP Cloud Platform● HANA Component Memory● HANA Tables

New

System Analysis

Personalizable links Links can now be added to custom pages. Custom web links can also be defined centrally.

Changed

System Analysis

Guided RCA Selection propagation for guided Root Cause Analysis can now be applied to custom pages.

Changed

System Analysis

Search in metric catalog A new, simple search function has been added to the metric catalog for custom charts.

Changed

System Analysis

Hosts The Hosts page now shows you the top five systems for each host instead of the virtual CPU.

Changed

System Analysis

ASE The ASE page has been enhanced to fill all charts, irrespective of whether they are based on ABAP or BusinessObjects.

Changed

System Analysis

SAP HANA Thread Samples On the SAP HANA Thread Samples page, the tool tip for the bottom chart now displays the HANA SQL statement in full.

Changed




System Analysis

Number formats The number of decimals displayed for large numbers has been reduced to improve usability.

Changed

System Analysis

Color assignment The colors that are used to indicate systems and metrics have been standardized across each view so that you can more easily compare the data.

Changed

System Analysis

Time zone support Aggregation to daily values now considers your time zone (based on your browser settings).

Changed

System Monitoring

Hosts On this page, you can view the hosts that are selected as part of the monitoring scope and also additional details of the hosts.

New

System Monitoring

Search option in Systems page and Hosts page

You can directly search for systems or hosts on the respective pages by using the search option.

New

System Monitoring

Top N summary chart in metric view

You can select the number of monitoring objects for which you would like to see the summary in a chart view.

New

System Monitoring

System Anomaly Prediction Settings

● Changed from variants' view to systems' view.● You can use the On/Off toggle button to acti

vate or inactivate a scoped system for anomaly prediction.

● You ca maintain model versions per system and adjust the threshold settings.

Changed

System Monitoring

Alerting for system anomaly prediction

Alerting is introduced for system anomaly prediction. For example, the alert, Database Anomaly in SAP HANA DB template, is newly added.

New

System Monitoring

Custom Models You can create your own model and implement it within the application.

New

System Monitoring

System anomaly prediction results

● Model view for predicted system is available.● Risk History for a system and model version in

available.

New

Open Component Monitoring

Configuration and personalization of metrics

You can filter, sort and group the data tables of metrics.

New


Configuration of network settings You can assign a central agent per customer network.

New


Configuration of metric settings You can create, modify and delete metrics. New


3 Infrastructure Administration

3.1 Landscape Management Database (LMDB)

The landscape management database (LMDB) is the central landscape information repository in SAP Focused Run. A system landscape description is the basis for many SAP Focused Run applications, like monitoring and alerting. Also to calculate updates and upgrades with the maintenance planner in SAP Support Portal, a landscape description is required.

SAP Focused Run collects and stores detailed information about the technical system landscape. This information is built from two parts: the software descriptions from the SAP software catalog (SAP CR content) and the information on technical systems that automatically and regularly updated.

You can use the following LMDB functions:

● LMDB - Object Maintenance: View and edit the technical systems and hosts in your customer networks.● LMDB - Administration: Expert tool for system support, for example, to analyze errors in the LMDB

infrastructure or to display CIM instance information.

3.2 Monitoring and Alerting Infrastructure

Monitoring is an essential task in the management of SAP technology - performant and automated monitoring helps ensure reliable operations in your SAP system environment. SAP provides you with the infrastructure and recommendations to set up your alert monitoring, to recognize critical situations for in you system landscape as quickly as possible.

With SAP Solution Manager 7.1, SAP has introduced the end-to-end Monitoring and Alerting Infrastructure (MAI), which allows stable and reliable operation of complex heterogeneous system landscapes. In SAP Focused Run, configuration, scalability and performance of the MAI was optimized especially for monitoring large system landscapes. This changes include:

● For the storage of the metrics the new SAP HANA based Unified Data Model is used: in the reporting layer SAP Business Warehouse is replaced by SAP HANA, meaning that the data for monitoring and reporting is stored only once. This increases the data throughput and decreases the data footprint and the database load significantly.

● Only push-based communication will be used for the transport of metric data from the managed objects to the managing system.

● The possible number of managed systems handled by the MAI has been increased drastically.● In Placeholder Maintenance placeholders of type Expression are introduced to provide logical expressions

based on the existing placeholder types, making configuration of data collectors more powerful, efficient und simple.


Infrastructure Administration

Integration

The Monitoring and Alerting Infrastructure depends on

● Landscape Management Database for your system landscape information● Simple Diagnostic Framework for connecting your managed systems to the SAP Focused Run system● Notification Management for notifying the corresponding users in case of an issue● Simple System Integration for configuring the managed systems● Rapid Content Delivery for automatically downloading the latest content updates for metrics, events and

alerts.

3.3 Simple Diagnostics Framework

Simple Diagnostics Framework is the server component managing the Simple Diagnostics Agents (SDA) on all managed systems centrally. The framework is mainly responsible for the installation or update of the SDA, the transfer of the SDA configurations and the SDA self-monitoring. The framework also provides user interfaces for the SDA management und for the mass update of all SDAs in the landscape.

The SDA is a component on the host of the managed systems, which collects system metrics and sends it to SAP Focused Run. The SDA is integrated into the SAP Host Agent; as a result, the SAP Host Agent, which serves as a reverse HTTP proxy, provides the connection to the SDA. There are no additional communication channels needed. In addition, the SDA runs under the user of the SAP Host Agent. No additional operating system user is required.

There is only one SDA on each physical host. It collects data for all logical hosts and for multiple SAP Focused Run systems.

After the host has been registered in the Landscape Management Database (LMDB) by an Outside Discovery function of the SAP Host Agent, the SDA is automatically installed and configured for self-monitoring.

3.4 Agent Administration

For the management of Simple Diagnostics Agents, an administrator or a user with similar privileges can use Agent Administration. With Agent Administration, you can install or update a Simple Diagnostics Agent on a physical host, configure the Simple Diagnostics Agent to be able to collect data on the managed host or system and push the collection data to the backend system.

Furthermore, you can carry out a root cause analysis of issues in case of trouble with the data collection for the managed system.

You can use Agent Administration to do the following:

● Search hosts with a Simple Diagnostics Agent● Do a root cause analysis● Manage the lifecycle and configuration of the Simple Diagnostics Agent

SAP Focused RunInfrastructure Administration P U B L I C 23

Agent Administration provides a bundle of root cause analysis tools. These tools generate requests to the remote agents, and you can access the responses in the central Agent Administration UI.

Tool Name Short description

Agent Internals ● Active Agent Configuration● Active MAI Configuration● MAI Statistics● Agent Logs

File System Browser Browse file systems defined in a white list secure without write access

Download Logs Download all Simple Diagnostics Agent and SAP Host Agent logs and dumps zipped for local analysis and attach them easily to support tickets

Download Configuration Download all Simple Diagnostics Agent configurations zipped for local analysis and attach them easily to support tickets

Ping Agent Returns version and uptime of the agent

Get Heap Dump Triggers a heap dump of the agent

Get Thread Dump Triggers a thread dump of the agent

Enable/Disable Debugging Remote enabling and disabling of agent debugging

Log Configuration Increases log level on dedicated components on demand without restart

SLDR Configuration Configuration of the System Landscape Data Router

Restart Agent Remote restart of the agent

Install/upgrade agent Remote installation of the of the agent

Resend Configuration Resending all Agent configurations without starting SSI

Trigger Outside Discovery Remote triggering of Outside Discovery on the SAP Host Agent

3.5 Agent Mass UpdateAs an extracted functionality of Agent Administration, the Agent Mass Update can be accessed from the launchpad directly.

With Agent Mass Update you can trigger an update of Simple Diagnostics Agents per data center. To do this, select a data center, that is known in the landscape database and click Update Agents. This triggers an



asynchronous update operation for each host that exists in this data center. The result of the update process in directly visible in the user interface. As a mandatory prerequisite, the appropriate SDA archive must be provided in the download or upload repository.

3.6 Central Notification Management

Notification Management Recipient lists allows to maintain recipient lists for automated alert notifications. The e-mail or SMS recipients in the recipient list will receive an alert notification e-mail or text message in case of a critical alert.

Recipient lists can either be assigned to customer networks or can be customer network unspecific.

Customer network specific recipient lists should be used if systems of several customers are hosted in SAP Focused Run and alert notifications should be send out to recipients of these customers.

Customer network unspecific recipient lists should be used if alert notifications should be send out to internal recipients.

All central notification management activities are grouped together in this application. You can configure the SMS server from the Related Links.

Features

For customer-network specific recipient lists, a filtering mechanism is enabled that sends out alert notifications only to the recipients that are assigned to the same customer network as the managed object for which the alert notification is sent. This mechanism ensures that recipients from customer A do not receive alert notifications for systems of customer B.

For customer-network unspecific recipient lists, it is possible to import e-mail and phone numbers from selected SAP Focused Run users into recipient lists.

You can maintain the validity date for any recipient list. By default, the validity is 2099 days.

You can create e-mail or SMS template. You can mark the template as customer independent or can associate it to specific customer network. You have the option to either compose the content of the template or upload an HTML template.

You can create a notification schedule based on your requirement.

You can configure autonotifications for Work mode Management by specifying the Customer Network and Technical components of the selected network. You can also specify the templates and the recipient lists. The templates and recipient lists are either customer independent or specific to the selected network.


Prerequisites

To send any SMS notification, maintain the SMS server details in Notification Management Configuration. To maintain recipient lists, you need to have the application specific roles.

Activities

1. Create recipient lists and assign them optionally to customer networks2. Maintain recipient lists by including e-mail addresses and mobile phone numbers (in case recipient should

be notified by SMS).3. Import e mail and mobile phone numbers from SU01 (only for. Customer network unspecific recipient lists)4. Go to system monitoring template maintenance and assign these recipient lists to notification variants

3.7 Simple System Integration

With Simple System Integration (SSI) you can automatically configure technical systems for use cases. The use case configuration is available via the Global Settings & Network Configuration application. SSI supports several use cases, for example:

● Advanced Configuration Monitoring● Advanced Integration Monitoring● Advanced System Management● Advanced User Monitoring

The features that are activated per use case are displayed in the Simple System Integration application. For more information on each of the use cases, see the Master Guide of the relevant release, section SAP Focused Run Use Cases at https://help.sap.com/viewer/p/FRUN.

Features

SSI supports you with the following tasks:

● Search for technical systems● Edit the relevant configuration for technical systems● Automatically configure one or many technical systems● View the configuration status of technical systems● Access the configuration log messages of technical systems

Also note the SSI automatic configuration feature, which:

● Supports prerequisites and postconfiguration checks to prevent misconfigured systems● Can be invoked via a Web service interface



https://help.sap.com/viewer/p/FRUN

LMDB Event Processing

For successfullyconfigured systems, supports automatic reconfiguration for each of the following LMDB Events:

● SAP HANA Replication● Logical Host Added/Removed● Instance Added/Removed● ABAP Client Added/Removed● Software Component Version (SCV) Added/Removed● Extended SID Changed

SSI logs contain information on reconfigurations that are executed automatically.

For details, see LMDB Event Handling Configuration in SAP Support Portal.

Process

The process for SSI is as follows:

1. Set up customer network.This is the network for which you want to configure your technical systems. For more information, see Preparing Customer Network in the Managed Systems Preparation & Maintenance Guide.

2. Prepare technical system.Install SAP Host Agent, create monitoring user, and perform related functions.For information on the technical system types supported and on preparation instructions, see Managed Systems Preparation & Maintenance Guide .

3. Edit technical system configuration.Within SSI, enter the parameters relevant for the automatic configuration. For more information, see Managed Systems Preparation & Maintenance Guide .

4. Run automatic configuration.Within SSI, this is accomplished when you execute Configure Automatically.

5. Review configuration logs.In the Simple System Integration application, review the configuration logs and fix the configuration errors. For troubleshooting support, see Managed System Preparation - Troubleshooting FAQs .

Integration

SSI is closely integrated with:

● Landscape Management Database (LMDB)● Simple Diagnostic Framework/Simple Diagnostics Agent● Monitoring and Alerting Infrastructure● CCDB


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Decommissioning

SSI provides an ABAP report for performing network, technical system, and host cleanup. The respective entities can be removed from the SAP Focused Run system, the involved configuration stores, and the LMDB. For more information, refer to Decommissioning in the Managed Systems Preparation & Maintenance Guide.

Authorization Schedules

You can access SSI using one of the following authorization schedules:

● Display● Execute● Expert● Administrator

For information, refer to the SAP Focused Run security guide at https://help.sap.com/viewer/p/FRUN.

3.8 Self-Monitoring

The end-to-end monitoring and alerting infrastructure (MAI) allows stable and reliable operation of complex heterogeneous system landscapes. To monitor the correct functioning of the landscape, a large number of metrics and alert types, as well as various views and applications, are available to you, which provide prior warning about possible problems. So Self-Monitoring keeps you informed about the trustworthiness and timeliness of the monitoring data, and - if there are any issues - how to resolve the issue.

Self-Monitoring has different aspects:

● Monitoring of the MAI and other central functions● This feature contains functions that display specific metrics, alerts, and logs and traces for the central

infrastructure of SAP Focused Run. In the overview view of Self-Monitoring, this information is grouped by the following central components:

Central Component Description

Agent Management Application The Agent Management application manages simple diagnostic agents installed in all managed systems, centrally. In Self-Monitoring, the status of the data collection regarding agent errors, configuration issues and availability checks are displayed.



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https://help.sap.com/viewer/p/FRUN

Central Component Description

CSA Collector Framework The CSA Collector Framework stores the configuration data of the managed systems, allowing you to trace configuration changes. It is also used for scheduling, sending and processing these data; in Self-Monitoring, the status of the Collector Framework is displayed.

Introscope Enterprise Manager CA Wily Introscope Enterprise Manager (EM) acts as the central repository for all Introscope performance data and metrics collected in an application environment. In Self-Monitoring, metrics for availability, health and capacity of the EM are displayed.

SAP Early Watch Alert Reports Infrastructure SAP EarlyWatch Alert Reports is a diagnostic service, which monitors solutions in SAP systems. SAP Focused Run transfers the service data collected from the managed system to SAP Support Portal, where data is analyzed and a report is created.

Monitoring and Alerting Infrastructure The Self-Monitoring displays specific metrics and alerts to monitor the correct functioning of central components belonging toMAI. Including Event Calculation Engine and Unified Metric Store.

● Self-Monitoring of Managed SystemsTo be able to monitor managed systems, the monitoring for these systems needs to be correctly set up, the associated agents and monitoring functions need to be working correctly, and it must be possible to connect from the SAP Focused Run system to the relevant managed system without problems. In the system view, this information is displayed, grouped by technical systems.

● Self-Monitoring features within System monitoringThe status and values of the Self-Monitoring metrics are integrated into System Monitoring, both on system and on metric level.

Features

Generally, in Self-Monitoring the following functions are available to you:

● For each metric and alert type, you can display a description that provides information about the meaning of the metrics and, if there is an error status, about the meaning, consequences, analysis, and possible solutions of the error.

● You can display the development of performance metrics over time, in the Metric Monitor.● Appropriate analysis and troubleshooting tools are available to you at the level of metrics, but also at the

level of central components. You can call these tools directly from the Self-Monitoring user interface. When you call these tools, additional context information is passed, so that corresponding filters are set to display only the information that is related to the affected object in the appropriate tool.

Monitoring of the MAI and other central components

If you want to monitor the components of the MAI or other central functions of SAP Focused Run, use the Overview of the Self-Monitoring in the tab Central Components. Here, the most important metrics are


displayed, together with their status and the number of associated alerts, broken down by the central components listed above.

Self-Monitoring of Managed Systems

If you want to display the Self-Monitoring of the managed systems, use the Managed System View. You can filter the systems displayed according to different criteria:

● Data Separation (systems belonging to a customer or a data center)● Properties or roles of the technical system

The Managed System View checks, among others, if the following prerequisites are fulfilled by the managed systems:

● The properties of the system in the Landscape Management Database (LMDB) are automatically updated by SLD data suppliers.

● The agent and the Introscope Enterprise Manager responsible for the system are available, running without errors and the configuration settings of the agent match those stored centrally in SAP Focused Run.

● The configuration data of the system is sent via the CSA Collector Framework● The configuration of the system using Simple System Integration was successful.● The transfer of the ABAP statistics data aggregates to the managing system was sucessful.

Self-Monitoring features within System monitoring

In System Monitoring, alerts and metrics of Self-Monitoring are displayed on system level utilizing the fact that Self-Monitoring is a monitoring category like availability, performance, configuration and exceptions. That means that next to the monitoring values of your managed systems the trustworthiness and timeliness of these values are displayed.

On metric level, you can check the data collection, which leads to Self-Monitoring information and troubleshooting tools for this metric.

Self-Monitoring Dashboard

The Self-Monitoring Dashboard is a central place to see the health of the system. It displays the Monitoring and Alerting Infrastructure (MAI) engine runtime during a specified time period, to evaluate the performance of the different MAI tasks. This job SAP_ALERT_CALCULATION_ENGINE uses the reported metric values to determine the status, events, and alerts of the administered objects on the basis of configuration settings. Besides the calculation of events it allows event correlation and propagation. It runs by default every minute, so the runtime should always be well below a minute.

3.9 Rapid Content Delivery

The Rapid Content Delivery (RCD) tool allows you to import the latest content updates for SAP Focused Run, such as System Monitoring Templates and CSA Collector Framework Templates. The content updates are provided as files which can be downloaded from the SAP Support Portal.

Please check SAP note 2695734 for detailed information on the content update procedure.



3.10 Monitoring and Alerting Analysis Tools

The Monitoring and Alerting Infrastructure (MAI) contains a variety of different analysis tools for error handling. Using these tools, you can monitor and safeguard the proper functioning of the system monitoring and the other use cases of the MAI.

The analysis tools are closely connected with the Self-Monitoring of the MAI. The Self-Monitoring keeps you informed about the trustworthiness and timeliness of the monitoring data; if the Self-Monitoring reports an issue, you can use the analysis tools to resolve it.

CautionWhen you start the analysis tools, only a limited number of tools, which are designed for the use of customers, are displayed. You can display more tools using the expert mode, which are intended only for Digital Business Support.

Features

The Monitoring and Alerting Infrastructure tools are grouped along the following different activities:

● Analysis of the monitoring data and the data provisioning● Displaying logs and traces● Administrating technical settings of the MAI● Configuration of templates, metrics, monitoring settings and managed objects● Simulation and testing

Additionally, the tools offer a launchpad for the most commonly used UIs within monitoring and related components to provide a convenient access of the affected applications during troubleshooting. These include general UIs available on the launchpad as well as tools related to the following technical components:

Tool Description

Data Provider Connector The Data Provider Connector is responsible for delivering metric or event instances from managed objects to the MAI. In SAP Focused Run, only push-based communication will be used for metric data transport from the managed objects to the MAI.

Landscape Management The Landscape Management uses the Landscape Management Database (LMDB) as the central landscape information repository.


Tool Description

Self-Monitoring To monitor the functioning of the MAI, a Self-Monitoring containing a large number of metrics and alert types, as well as various views and applications, is available to you to provide prior warning about possible problems.

Template Repository The Template Repository is the storage place and delivery infrastructure for metrics, events and alerts (MEAs) based on templates. It is the pool of all MEAs that can principally be used by the customer.

3.11 Expert Scheduling Management

This scheduling application manages the collection of data from different applications such as System Analytics and Advanced Integration Monitoring.

Features

You can do the following:

● View the lists of tasks with details such as Task Name, Tast Period, and Last Status● View details of each run of a selected task such as Status, Update, and Messages in the Task Run table.

You can select the number of runs for which you want to view the details.● View the details of each selected run details of the scheduler such as Status, Phase, and Run Time in the

Logs table.● Manage a scheduler by performing one of the following actions:

○ Activate the scheduler that is in deactivate status○ Deactivate the scheduler that is in activate status○ Release the scheduler which is in banned status○ Delete the scheduler which is not required anymore

● View and edit the details of the selected task such as Name, Class, and Context Name. You can also maintain the Customer Networkdetails to seperate the data.

● Self-Monitor the framework. The details are incuded in three tabs:○ General: You can view details such as duration of the last run master scheduler job and when was the

master scheduler job created.○ Banned Task: You can view the list of tasks that can no longer be executed unless they are released.○ Error: You can view the list of tasks with any execution in error status.



4 Advanced Configuration Monitoring

4.1 Configuration and Security Analytics

Advanced Configuration Monitoring provides an overview of the changes that have been applied to the systems configured in SAP Focused Run. It takes regular snapshots of the configuration settings and stores them in different containers (“configuration stores”) in the configuration and change database (CCDB).

Configuration stores are grouped according to the type of configuration data. For example, the ABAP_COMP_SPLEVEL configuration store contains details on software components that are currently implemented and the change history of each component.

The following features use information from the CCDB and show configuration stores in different applications that even allow you to validate existing configurations or settings:

● Validate configuration data: This helps you to determine whether the systems in your landscape are configured consistently and in accordance with your requirements. It allows you to validate configuration data of your system based on policies defined in policy management. The validation results are grouped at a system or policy check ID level.

● Display changes to configuration data: This shows the recorded changes for the systems selected in scope during a specific time range.

● Search for configuration data: This allows you to search for configuration items in the CCDB that match the string entered in the search field.

● Browse configuration data: This shows all the technical systems defined in the selection scope and displays the configuration items within the configuration stores for a technical system. It also provides the history of changes recorded for a configuration item.

You can perform SAP HANA checks involving several configuration items. Checks can be very complex, based on the SAP HANA aggregation view and on the hierarchy view, which itself is based on the host and the SAP HANA database instance relation.

● Policy Management: This allows you to create policies that contain rules to determine whether a configuration item is compliant.

● Configuration & Security Analytics – Administration: This allows you to review the status of the data collection framework (DCF) managed systems. The statuses found are grouped, thus allowing you to find errors easily, such as in the setup or configuration.

NoteChange data is first collected on the date when the configuration stores are initially filled. Only changes to a product instance configuration made after this date can be displayed in the change analysis. Thus, you cannot report any changes that were made before the change analysis function was created.

Therefore, the history of changes that were made in the previous two years can also only display changes after the change analysis function was created.

SAP Focused RunAdvanced Configuration Monitoring P U B L I C 33

The configuration stores are shown in Display changes to configuration data. Configuration & Security Analytics can only report changes that have been made.


Advanced Configuration Monitoring

5 Advanced Dashboarding and Intelligence

5.1 Tactical Dashboards

Capacity and health indicators help you to make sure that your SAP solution continues to perform to a high standard. By showing your data in real time, tactical dashboards help you to quickly identify any issues that have occurred.

In addition to real-time indicators, historical views let you determine trends and analyze in detail the capacity and health indicators such as workload, volume, capacity, and resource utilization.

With tactical dashboards, you can:

● Check the status of your solution and analyze trends against forecasts● Comply with service level agreements● Monitor and identify positive and negative trends at an early stage● Optimize the usage of resources

5.2 OCC Dashboards

Operations Control Center (OCC) dashboards provide real-time insights into key areas of your SAP environment. You can add multiple indicators to a single view, making it easy for you to detect top offenders at an early stage. By detecting these offenders and taking evasive action, you can significantly improve the experience of your users.

The OCC Dashboards app in Advanced Dashboarding and Intelligence provides direct access to the key metrics in SAP Focused Run. IT experts and business experts can use it to:

● Quickly build detailed views of key metrics for in-depth analysis● Configure, display, and manage dashboard instances● Access different data sources from various data providers across different time periods and resolutions● Filter and merge various metrics on the same chart

SAP Focused RunAdvanced Dashboarding and Intelligence P U B L I C 35

6 Advanced Event and Alert Management

6.1 Alert Management

This application is the central access point to handle alerts for Systems, DBMS and Hosts. It allows efficient alert handling based on consolidation of single alerts to alert aggregates.

It also handles alerts not coming from Monitoring and Alerting Infrastructure (MAI). AIM, RUM, ITOA, ExM do not use MAI, but alerts from these are available in Alert Management. Outbound Integration interface, in the form of an oData service, is available using which alerts from any third-party application or tool can be fed into Alert Management

Features

● On the Overview page, you can view multiple graphical reports on the open alerts that also act as visual filters. The reports are displayed based on the selected scope. The Scope Selection option has different search criteria for filtering the alerts that you want to view.

● On the Open Alerts List screen, you can do the following:○ Perform actions like confirm, postpone, assign processor, or assign classification to a single as well as

multiple alerts.○ View the alert details. Single alert details display information like rating, metric, documentation, and

action log.○ Perform actions such as adding comment, sending notification, or displaying MO details for a selected

alert.○ Display the changes in ratings of all alert groups.○ Display the metric details, metric documentation and allows navigation to troubleshooting guides.○ Open the report of an alert reaction procedure that has been executed for this alert. Open the alert

reaction procedure and process it further. Search for additional alert reaction procedures and execute them either manually or automatically for the selected alert.

○ Display SAP and custom description of the alerts.○ Display the logs on an alert like processor change and postponement.

● On the Search Alerts page, all the alerts are displayed. You can filter the alert list by Category, Name, or Duration. You can also download the alert list in a CSV file. You can select the alert details that you would like to view such as Priority, Status, and Processor from the Alert Search Column Visibility Option.

● On the Alert Reporting page, you can view the open and confirmed alerts. The alerts are displayed based on the dimensions and KPI settings that you have selected in Scope Selector for Reporting. You can also apply different filters in the Filter section of Scope Selector for Reporting, based on which the reporting data are displayed.

● Personalization: You can personalize the view of Alert Management by adding custom pages. You can drag and drop the required view on the screen and a new page gets added. You can rename, hide, copy, or delete the newly added page

● You can also define own alert reaction procedures and assign them to alerts.


Advanced Event and Alert Management

6.2 Alert Consumer Variant Configuration

You use this application to maintain the notification settings and outbound integration settings for alerts.

Whenever an alert occurs in alert inbox it is notified automatically to the configured recipients as per the notification settings that you have maintained. You can also configure the mode of notification to be SMS, e-mail, or both.

To forward the alert information to any third-party tool, outbound integration is used. Outbound integration variants are BAdI implementations that consume the alert information and pushes it to the required destination.

Features

● On the Notification page, you can do the following:○ Add new notification variants and use them accordingly.○ Transport existing variants to other systems. When you transport a variant, the Recipient List, Email

Template, and SMS Template associated with it are not transported. While transporting any variant, you need to attach it to an existing transport or to a newly created transport.

○ Create custom alert e-mail and SMS notification template that includes alert details, metrics name, and documentation from the alert list by selecting the Maintain E-mail Template and Maintain SMS Template link and use them as a variants.

○ Delete existing variants. When you delete a variant from the source system, it does not get deleted from other systems to which it was transported. If you want to delete the variant from other systems, you have to transport it.

● On the Outbound Integration page, you can do the following:○ Add new outbound integration variants and use them accordingly.○ Transport existing variants to other systems. While transporting any variant, you need to attach it to an

existing transport or to a newly created transport.○ Delete existing variants. When you delete a variant from the source system, it does not get deleted

from other systems to which it was transported. If you want to delete the variant from other systems, you have to transport it.

6.3 Guided Procedures

Use the guided procedure authoring tool to document recurring administrative tasks, emergency procedures and troubleshooting tasks. These guided procedures can be initiated by other users or run fully automatically in the background. They execute tasks in a guided, documented, and reproducible manner.

Guided procedures provide the following benefits:

● Processes are speeded up● Less experienced users are provided with expert knowledge to perform complex processes● Business-critical processes can be executed with minimized risk● Central, guided, and reproducible execution of day-to-day activities● Central documentation of expertise

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● Predefined content that can be customized

Features

A guided procedure (GP) is a set of steps and substeps in an application area. Each step has one or more activities. The activities can be either manual or automatic. Alternatively the step could include a custom Web Dynpro UI

● Manual activities contain a documentation what needs to be done and optionally a navigation link to a screen in the managed system, or SAP Focused Run or an external link. Example: Check for short dumps in the managed system.

● Automatic activities trigger the automatic execution of certain activities in SAP Focused Run in the background. Example: Check file system free space on the hosts of the managed system and display result in a table.

● Custom UIs and Plugins provide embedded UIs that allow the user to enter data and trigger based on these data the execution of certain activities in SAP Focused Run or in the managed system.

The Log section shows detailed logs for every activity that was performed. Logs are updated automatically based on the execution status of each activity. You can also enter a comment here.

The following features are available:

Tool Description

Guided Procedure Browser The Guided Procedure Browser shows the guided procedures that are relevant for the selected managed systems. It allows to execute, create, and edit guided procedures.

Guided Procedure Runtime The Guided Procedure Runtime opens when a guided procedure is executed manually. All steps and activities are executed for the selected managed system or systems. This means that, manual activities with navigation links will navigate to the managed system selected in the scope. Automatic activities, custom UIs, or plugins might trigger automatic actions in the managed system. After the guided procedure execution, an execution-results report can be generated and can be sent to interested parties.

Guided Procedure Maintenance The Guided Procedure Maintenance allows you to edit existing guided procedures or create new guided procedures. The guided procedure step on the left side reflects the roadmap that is displayed when executing guided procedures. The right side shows the step details, including help texts, activities, or custom UIs. The right side also allows you to maintain documentation, add new manual activities, or integrate existing automatic activities or custom UIs.

Guided Procedure Log Book The Guided Procedure Log book provides an overview over executed guided procedure instances for selectable time frames. It shows the execution status and allows you to drill down to logs and comments.


Advanced Event and Alert Management

6.3.1 Guided Procedure Content for Alert Management

You can define your own alert reaction procedures and assign them to alerts.

SAP delivers the following alert reaction procedures that help you to analyze and resolve certain alerts:

Alert Reaction Procedure Description

ARP HDB Database Unavailable / Service Unavailable

Alert resolution procedure to analyze and resolve SAP HANA Database or DB service availability alerts.

ARP JAVA Instance Not Available Alert resolution procedure to analyze and resolve Java instance availability alerts.

ARP ASE Database Availability Alert resolution procedure to analyze and resolve ASE database availability alerts.

ARP ABAP Instance Not Available Alert resolution procedure to analyze and resolve ABAP availability alerts.

These guided procedures consist of automated activities, which perform problem context collection, as well as of manual activities, which guide you through the analysis and resolution of alerts. You can use these guided procedures as templates for own alert reaction procedures.

The alert reaction procedures can be triggered automatically as soon as a new alert was raised if you activate the outbound connect GP alert Handling.

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7 Advanced Integration Monitoring

7.1 Integration and Cloud Monitoring

Integration and Cloud Monitoring provides monitoring of data exchange in-between different systems within a system landscape or between systems within a landscape and external components (for example, public cloud services). Data is collected on managed system side (for example, for IDocs and PI Messages) and transferred to the SAP Focused Run system or is directly pulled from APIs exposed by the public cloud services into the SAP Focused Run system.

Scope

The application supports the following:

● Monitoring and Alerting of IDocs● Monitoring and Alerting of PI messages and PI Channels● Monitoring and Alerting of RFC Connections● Monitoring and Alerting of Integration Flows in SAP Cloud Platform Integration● Monitoring and Alerting of Integration and Cloud-related exceptions● Visualization of data either in a component specific context or in an Integration Scenario specific context

Features

Scope Selection

You have the choice between a component specific entry and a scenario specific entry. Prerequisite for the latter one is that you defined a scenario in the AIM configuration. Based on the selected scope type, the Overview page differs.

Overview

The Overview page contains the following sections:

● Status Overview: In this section, you can view the total number of systems or cloud services in the selected scope and for the selected time range. You can also view the status of the different modules (PI messages, IDocs, Connections, Integration Flows and exceptions) for the selected scope.The various statuses are as follows:○ Red: Number of Messages / Exceptions in error state○ Yellow: Number of Messages / Number of Exceptions with Warnings○ Blue: Number of Messages in backlog state


Advanced Integration Monitoring

○ Green: Number of Successful Messages● Component Overview:This overview is available if you enter with a component specific scope. You have

one overview for messages and one overview for exceptions.○ Messages by System and Interface Type gives an indication on the status of PI messages and IDocs,

Integration Flows and RFC connections for the components in scope via a stacked bar chart for the selected time range. The color code used in the chart is the same as in the Status Overview.

○ Exceptions Distribution visualizes the number of exceptions per exception category in a pie chart.● Scenario Overview: This overview is available if you enter with a scenario specific scope. You see an

overview for each scenario in scope. By drilling down, you can see a graphical visualization of the selected Integration Scenario. Status information on the components itself and/or on the communication path' in-between indicate potential issues in the data flow. A click on the rated component and/or on the communication path gives a summary overview on the assigned individual interface types. By further drilling down, drilldown you can see the related single messages.

● Alert Ticker: You can find a short preview of alerts which have ‘Current rating’ as Red (Critical) or Yellow (Warning). Click on any alert to view its detail.

Process Integration MonitoringOn the Process Integration Monitoring page, there are cards that give you an overview on the status of the PI messages per business system. The cards are distributed into different areas grouping, for example, adapter engines or PI ABAP components. In addition, there is a section for PI Channels (if PI Java is used).

● Each card displays information for the selected time frame on how many messages were processed and how many of them are currently in an error or in backlog state.

● Optional via View Settings: A trend line in the card is visualizing the error and backlog distribution for the last hour.

● Click on a number in the card to drilldown into a more detailed view:○ Here the message distribution per Sender/Receiver attributes is displayed.○ You can change the aggregation type and the display mode via the view settings.○ Click on the status summary or the total number to further drill down to the single PI messages:

You see a list of all single PI messages relevant for the drilldown and their status information.In addition, you can search for a dedicated PI message via the PI Message ID. The search result displays a list of business systems on which the PI message was found.

IDoc MonitoringOn the IDoc Monitoring page you see different cards giving you an overview on the status of the IDocs per business system.

● Each Card contains an information for the selected time frame on how many inbound and outbound messages were processed and how many of them are currently in an Error or Backlog state.

● Optional via View Settings: A trend line in the card is visualizing the Error and Backlog distribution for the last hour.

● Click on a number in the card to drilldown into a more detailed view:○ Here you see the IDoc distribution per Message Type and partner information.○ You can change the aggregation type and the display mode via the view settings.○ Click on the status summary or the total number to further drill down to the single IDocs:

You see a list of all single IDocs relevant for the drilldown and their status information. Click on the Message ID to open a Pop-Up with further details.

In addition, you can search for a dedicated IDoc via the IDoc document number. The search result displays the business systems on which the IDoc was found.

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Connection Monitoring

On the Connection Monitoring page, you get an overview on the availability and performance of the monitored RFC connections for the systems in scope. For each RFC connection Latency, Availability and Logon Test information is displayed. Historical values can be accessed via the Dashboard button.

Cloud Integration Monitoring

On the Cloud Integration Monitoring page, you get an overview on the processed Integration flows for the SAP Cloud Platform Integration tenants in scope. There is one section per tenant and different cards for the different processing status of the Integration Flows.

● Click on a card to drilldown into a more detailed view:○ Click on the status summary or the total number to further drill down to the single Integration Flows;○ You see a list of all single Integration Flows relevant for the drilldown and their status information. Click

on the Message ID to open a Pop-Up with further details.

Integration and Cloud Error Monitoring

On the Integration and Cloud Error Monitoring page, you get an overview of the exception distribution for the selected scope over different categories. Categories can include exceptions that happen on the on-premise side (for example, WebService exceptions or ABAP Application Log errors) or on the cloud side (for example, errors on SAP HCI or IBP). In addition, you can see a bar chart showing the number of exceptions per category and an overview on the exception amount during the current week.

Click on a specific category to drilldown for a specific exception category:

● You see different charts showing the evolution of the amount of exceptions per day/week/month.● You see a list of single exceptions with relevant error messages for the selected time frame. Click on a

single exception to drilldown to further error details such as the error context, calling stack, and payload of the processing unit.

The monitoring of following exception categories is supported:

● ABAP-related categories○ ABAP Application Log○ ABAP Runtime Error○ ABAP Aborted Jobs○ ABAP Syslog○ ABAP Update Errors○ ABAP Web Service Errors○ ABAP Gateway Errors

● Categories related to hybrid scenarios (on-premise)○ SAP Ariba Network Integration Add-On Errors○ CONCUR TE Foundation Add-On Errors○ SAP HCM Employee Errors○ SAP HCM Compensation Errors○ SAP HCM OnBoarding Errors○ SAP HCM Recruiting Errors○ SAP HCM Variable Pay Errors

● Categories related to cloud services○ Dell Boomi Process Errors



○ SAP ByDesign Document Errors○ SAP Hybris C4C Errors○ SAP HANA Cloud Integration Errors○ SAP HANA Cloud Integration for Data Services Errors○ SAP Cloud Platform Application Errors○ SAP IBP Errors○ SAP Success Factors Data Replication Log Errors○ Errors related to SAP Success Factors Middleware Integration○ Errors related to SAP Success Factors Scheduled Jobs○ Errors related to SAP Success Factors Integration

E2E MonitoringOn this page, you can monitor end to end message flows of selected scenarios.

You view the details of the message flows of the selected scenario that include name and description of the flows. You also get a status summary of each flow and also the average duration of the flow along with status summary over time. You can choose to view the details in either graphical format or table format.

Data Replication MonitoringOn this page, you can monitor the SAP Landscape Transformation (SLT) data as per the scope selection. SLT allows you to load and replicate data in real-time or schedule data from the source system and non-source system into SAP HANA Database.

You can view data that includes information on the replication status, tables, entries, and latency of systems based on the selected scope.

● Personalization: You can personalize the view of Integration & Cloud Monitoring by adding custom pages. You can drag and drop the required view on the screen and a new page gets added. You can rename, hide, copy, or delete the newly added page. The additonal views available are MII (Manufacturing Integration and Inteligence) Monitor and AIF (Application Integration Framework) Monitor.

● Auto-Refresh: You can set auto-refresh, and the details will be refreshed at the specified interval. You can also pause and restart the refresh.

● Notifications: You can send an e-mail or text message to system users, business partners, and external recipients.

7.2 Cloud Service Management

Use

You can monitor exceptions that occur in supported cloud services in the context of an SAP-based hybrid monitoring scenario. Cloud services have to be integrated manually. SAP provides templates for integrating cloud services. Learn more about the supported cloud services on the SAP Focused Run Support Portal.

Cloud Service Endpoints


Cloud Service Management can collect data from cloud services in different ways, depending on the cloud service type. For each cloud service, you define one or more endpoints for the data collection. There are the following endpoints:

● HTTP endpoints allow data collection through a direct connection between the system and the cloud service URL.You can create HTTP endpoints for any supported cloud service.

● RFC endpoints allow data collection through a direct connection between the system and the cloud service URL.You can create RFC endpoints for any supported cloud service.

Overview of Steps

1. Define a monitoring concept and collect the technical information for the connection.2. For HTTP endpoints, import the SSL certificates into the trust store.3. For e-mail endpoints, create dedicated inbox users.4. Create the connection to the cloud service.5. Configure the endpoints according to your concept.6. For HTTP and RFC endpoints, configure the data collection in Exception Management.7. Configure an Interface and Connection Monitoring scenario that includes the cloud service.

Procedure

Collecting Technical Information for the Connection

Collect technical information about the cloud service from the responsible people in your organization. Make sure that you collect data for both the test and production cloud services.

Determine which endpoints you have to create depending on your use case.

Importing SSL Certificates into the trust store

Perform this activity if you plan to create HTTP endpoints.

1. Enter the access URL for the service in your browser and log in.2. Export the SSL certificate.

ExampleIn the Mozilla Firefox browser, do the following:

1. Right-click the lock icon next to the URL of the page. In the dropdown box, navigate to the left by clicking the arrow.

2. Click More Information.3. On the page info, click Security.4. In the Website Identity area under Certificate Hierarchy, select one of the Certification Authority

(CA) root certificates and click Export.5. To save the certificate as a file, keep the file name proposed and choose the x.509 Certificate

(.DER) file type.

3. Start transaction STRUST.4. Double-click SSL client SSL Client (Anonymous). To import the previously exported SSL certificate, click

Import Certificate.



5. Finally, click Add to Certificate List and then click Save.

Creating the Connection

Perform this activity for both the test and production cloud services.

The system automatically creates a Landscape API ID based on the cloud system type and tenant or account ID (for example, SAP_SF~<tenant>). For the monitoring configuration, this ID allows the cloud service to be addressed as a technical system in the system landscape.


8 Advanced Root Cause Analysis

8.1 System Analysis

System Analysis allows you to track the performance of your system landscape using different views for each of your components. You can easily identify bottlenecks or look for peaks, which correlate to the typical working hours of your systems. To help you do so, we provide different views that you can tailor to different time frames.

For example, if your system isn't used across different time zones, you would expect a pronounced daily pattern with peaks during the day and relatively low load at night.

Features

System Analysis provides a number of pages, each containing the views that you can use to track your system performance. The pages that are displayed depending on the scope of your selection, although you can access all of these pages from the page catalog.

The table below explains the data that you can expect to see on each page.

Page Description

ABAP Basis The ABAP Basis page shows you the key performance indicators from your ABAP systems in graphical form. You can review the total and average response times by task type, review the number of users who are logged on, or review the ICM load in your system. Additionally, you can look for dumps generated in your system or entries in the ABAP system log.

ABAP Exceptions The ABAP Exceptions page enables you to display exceptions from your systems when collections of exceptions are configured as part of Advanced Integration Monitoring or Advanced Monitoring.

ABAP on SAP HANA The ABAP on SAP HANA page combines the pages ABAP Basis and SAP HANA, and is dedicated to SAP NetWeaver ABAP running on SAP HANA. The most important charts from theABAP Basis and SAP HANA pages are shown here.

ABAP Performance You can display performance details for ABAP systems based on statistical records.


Advanced Root Cause Analysis

Page Description

ABAP Work Processes The ABAP Work Processes page is an RCA data source that enables you to view the CPU consumption of all work processes.

Apache Tomcat The Apache Tomcat page shows you the resource consumption for your CPU and Java heap in your Apache Tomcat systems. Response times and the workload for servlets are also shown.

ASE The ASE page provides an overview of the important metrics for SAP ASE database systems, such as the cache hit ratios, space usage, and workload.

AS Java The AS Java page allows you to review the behavior of your SAP NetWeaver Java systems with the view available for Effective Old Space Usage and Effective Perm Space Usage. You can also review the number of http requests and users logged-on in your system. Optionally you can check number of application errors and response time for Java SQL statements.

Business Objects The Business Objects page shows a performance overview of your BusinessObjects Enterprise systems.

Data Services The Data Services page shows you a performance overview of your BusinessObjects Data Services systems.

Host The Host page displays the workload peaks for CPU utilization and page out. You can identify whether the CPU has been over-utilized and look for a solution.

Personalization You can create new views/dashboards displaying metrics from System Monitoring, Self-Monitoring and Advanced Monitoring scenarios. You also can select different chart types and scopes.

SAP Cloud Platform The SAP Cloud Platform page shows you the key performance indicators for the applications that are deployed in the neo environment of your SAP Cloud Platform account.

SAP Cloud Platform Cloud Connector The SAP Cloud Platform Cloud Connector page shows you an overview of your SAP Cloud Platform, cloud connector systems. It contains the availability per destination, the CPU and memory of the cloud connector processes, the number of exceptions, and the host resources.

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Page Description

SAP HANA When you select an ABAP or Java system which has an SAP HANA database, the memory usage and SAP HANA load is displayed in the SAP HANA dashboard. Similarly, if the selected systems have ASE databases, the ASE dashboard is displayed.

SAP HANA Component Memory The SAP HANA Component Memory page displays the memory consumption of your SAP HANA systems. The chart on the left focuses on short-term data for caches, statement execution, and intermediate results. The chart on the right focuses on the memory consumption for column and row stores for a longer, default time range.

SAP HANA Expensive Statements The SAP HANA Expensive Statements page displays the most expensive statements in your SAP HANA system in terms of duration. To see the plain text statement, switch to the chart display and select a different resolution from the filter settings (for example, “day”). Then click a data point. If a plain text statement is available, it will be displayed in a tooltip.

SAP HANA Tables The SAP HANA Tablespage helps you to identify the largest tables in your SAP HANA database. On the left side, you can see the largest 20 tables for the selected time range. On the right side, you can see the evolution of the largest 10 tables over the past 90 days.

SAP HANA Thread Samples You can use the SAP HANA Thread Samples page to get detailed insights into the workload on your SAP HANA system. Based on samples of the thread activity, you can drill down via different dimensions to the SQL statements (in plain text) that generate the load. A typical usage scenario looks like this:

1. Zoom into a relevant time range by dragging a rectangle in the first chart.

2. Hover over the data points to view the tooltips.3. Click on one of the data points of interest. This will pop

ulate the second chart and use the selected thread state (for example, “Running”) as a filter.

4. In the second chart, select another data point to derive the content of the third chart. Here, you can also use the filter (especially the aggregation settings) to select the dimensions that are to be aggregated and therefore not shown.

5. Clicking a data point in the third chart will show a tooltip containing the SQL statement in plain text (if available).



8.2 System Analysis Configuration

System Analysis Configuration allows you to configure retention of monitoring data of any system in aggregated formats for a longer period. The time for which the data is retained is usually longer than the housekeeping period of system monitoring.

Features

● Maintain variants: You can create configuration variants. The variants are used while the tasks run and aggregate the data accordingly.Some of the required inputs include:○ Overlap Period: Overlapping period between system monitoring data store and system analysis data

store.○ Retention Period: The period for which you want to retain the data.○ Aggregation Granularity: The granularity unit by which you would like to have the data (Hourly, Daily

and so on)You can also edit and delete an existing variant.

● Activate or deactivate variants: You can activate and deactivate an existing variant. When a task is run, it automatically fetches all the existing variants and shows data for the active variants. For the inactive variants, it shows that no data could be aggregated as the variant is inactive.

● Calculate duplicates: You can view the data that are common among the various variants.● Maintain tasks: You can maintain (create or edit) a task in Expert Scheduling Management and have the

option to schedule it immediately or at a later point in time.● Launch Expert Scheduling Management (ESM): You can launch the ESM application and view the data

collection results.

8.3 File System Browser

For root cause analysis, you can access the file system of a dedicated host by using a web browser. You can navigate to directories that are installed SAP components on the host. The access to the files is restricted by a whitelist.

With the File System Browser you can:

● Navigate to files in accessible directories● Display the file content of accessible files● Download files or directories

8.4 Trace Analysis

The most common use case of the trace analysis tools is to identify user requests across SAP ABAP and SAP J2EE that have an excessive execution time.

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For example, an employee complained about the high system response time while using the Bank Information feature of an Employee Self-Service scenario. Trace Analysis provides you the possibility to analyze the problem and identify the component which is responsible for poor performance.

Features

● SAP Client Plug-In: It is a client side component that allows you to record the activity of a single user or a single process in detail.

● Trace Analysis: It includes analysis features across SAP ABAP and SAP J2EE, so that a component causing a problem can be isolated and identified.

● To analyze a trace, check the distribution of the response time over the client, network and server. Furthermore, you can drill down the response time of each server component involved in the execution.

NoteThe system which needs to be traced have to be enabled explicitly in the Focus Run for Solution Manager system.



9 Advanced System Management

9.1 System Monitoring

This tool monitors the status of the systems, hosts, and databases in the SAP Focused Run landscape.

Features

● There are three sections on the Overview page, as follows:○ Status Overview: In this section, you can view the status of the systems based on the selected scope.

You can use the Scope Selection option in the monitoring application to select the required technical systems.The various statuses are as follows:○ Critical○ Warning○ Okay○ Unknown: To view this option, you have to select the Show Grey Systems checkbox by choosing

the Display icon.○ Planned Downtime

○ System Overview: You can view the aggregated status of the systems grouped by Category (Availability, Configuration, Exception, Performance, and Self Monitoring), Customer, Role, Customer Network or System Type in a chart or a table format.

○ Alert Ticker:You can find a short preview of alerts which have ‘Current rating’ as Red (Critical) or Yellow (Warning). Click on any alert to view its details.

● On the Systems, Hosts or Databases pages, you can do the following:○ View all the systems, hosts, or database selected as part of the scope on the respective page. Overall

Status, Customer Name, no. of alerts, Performance status, and so on for each managed object are also displayed.

○ Navigate to managed objects' IT Calendar, Landscape Browser, Alert Event Mangement, and File System Browser.

○ View details of the managed objects, by going to the System Landscape.○ View the template names assigned to the managed objects and other additional information.○ View the hierarchical structure of the managed objects.○ Search for specific system, host, or database on the respective page.

For applicable metrics, if you choose the Forecast icon, the forecasts are displayed in a grahical format. You can also select multiple metrics if you wish you wish to view their future trend in the same graph.

● On the Events page, you can view the status of one event across different systems. You can also view the historical data of the event. To do so, enter the time frame such as , Last 24 hours, and so on for which you want to view the details in the Choose Filters option.

● On the Metrics page, you can view the status of one metric across different systems. You can select the time frame such as Current Status, Last 24 hours, and so on for which you want to view the details. You can also view the historical data of the metric. To do so, enter the time frame such as Current Status, Last 24 hours, and so on for which you want to view the details in the Choose Filters option. You can select the number of monitoring objects for which you would like to see the summary in a chart view.

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● On the System Down Monitor page, you can identify the systems and databases that are currently in an unplanned outage or in a planned downtime.Systems or databases are reported in outage if there are open system or database availability alerts for them. Systems or databases are reported in planned downtime if there is an active planned downtime irrespectively of whether the systems are actually available or not.There are two sections on this page. They are as follows:○ Outage and Downtime Overview: You can view the numbers of selected systems, numbers of systems

in outage, and numbers of systems with planned downtime.○ Outage and Downtime Details: You can view list of systems for which an unplanned outage is

detected or the systems that are in planned downtime.You can also view details such as Customer Name and the defined SLA for each system.You can also perform the following activities:○ Filter systems with planned downtimes or outages.○ Filter systems with defined SLAs in Service Availability Management.○ Filter systems with defined availability SLAs in Service Availability Management for which the SLA

is breached.○ Sort by systems by ID, outage or downtime duration, or SLA

● System Anomaly Prediction: On this page, you can view the systems that have deviated from the standard based on the threshold set for the model. For example, SAP HANA out of memory situation. For more information see, see System Anomaly Prediction [page 52].

● Personalization: You can personalize the view of System Monitoring by adding custom pages. You can drag and drop the required view on the screen and a new page gets added. You can rename, hide, copy, or delete the newly added page.

● Auto-refresh: You can set auto-refresh, and the details will be refreshed at the specified interval. You can also pause and restart the refresh.

● Notifications: You can send an e-mail or text message to system users, business partners, and external recipients.

● Search: You can do a fuzzy search for systems, hosts,instances, events and metrics in the search bar at the top of the screen. When you select an option from the search list, the details open in a hierarchy view.

● Global Setting: You can select if you want to view the grey systems and also set the refresh timer. The options that you select here are persisted until you change the settings.

NoteBy default, metric settings, for example, thresholds, are defined in templates, which are assigned to the different managed object types. You can, however, override these default settings on managed object level, for example, a special technical system or host. This is done in System Monitoring; to manage the existing individual settings, use the app Individual Maintenance.

9.1.1 System Anomaly PredictionOn this page, you can view the systems that have deviated from the standard based on the set of metrics identified for the prediction model. For example, SAP HANA out of memory situation.

To start with prediction, you select sytems from the System Anomaly Settings under Configuration option.

The System Anomaly Prediction page has two sections. They are as follows:

● System Anomaly Overview: In this section, you get an overview of the systems selected for prediction in various statuses. Based on the calculation engine, the various prediction statuses are:


Advanced System Management

○ Systems: Total numbers of systems selected for prediction.○ Predicted Critical: Number of systems that have deviated from the standard based on the threshold.○ Predicted Okay: Number of systems that are running okay without any deviation.○ Not configured: Number of systems that are applicable but not configured for prediction and system

types without prediction models.○ Insufficient Data: Number of systems with insufficient data. For example, systems with insufficient

configured metrics or missing data.● System Anomaly Details: Based on the selected system statuses in the System Anomaly Overview section,

the numbers of systems are listed with information such as Customer Network, Details (Reason for the status) and so on. By selecting any system from the table, you can view the details of the models involed. And by selecting any model, you can further drilldown to view the metrics' details of the model..

9.2 Job Monitoring

This application helps to monitor standard ABAP jobs in the context of the selected scope. Job monitoring is the real-time observation of the jobs, their statuses, and the duration for which the jobs run along with the technical delay.

Features

To start with Job Monitoring, you select the scope for which you want to view the details. The scope includes Customer Networks and Groups.

The Job monitor consists of different pages. The pages are as follows:

● Overview: There are three sections on the Overview page. The three sections are as follows:○ Status Overview: In this section, you can monitor the aggregated status of the various monitored

objects in different technical systems in the selected scenarios. You can also view the total number of systems configured and the total number of alerts from the Alert Inbox raised for the technical systems. The color code indicates the various status.○ Red: errors○ Yellow: warnings○ Green: no error or warning○ Grey: no data could be retrieved

○ Overview Monitor: You can view the list of technical systems as per your scope selection. The number of errors, warning, okay, no data, total number of alerts and so on for the jobs or monitoring objects are displayed for every technical system. Total number of jobs that run in each system are also displayed.

○ Alert Ticker: You can find a short preview of the number of alerts raised for the selected scope with current rating as red or yellow. On click of any alert, it takes you to the alert inbox where you can find further details on the alert.

● Jobs: On the Jobs page, the following features are available:○ You can view the configured jobs based on the filter criteria.


○ You can view the jobs and further details such as Group Name, Status, and Alerts. Further information, such as Start Time, and End Time are also available on click of the Job Name.

The other features available are as follows:

● Incident and Notifications: You can create incidents for support or send an e-mail or text message to system users, business partners, and external recipients.

NoteWhen you create an incident for an instance on the Jobs page, by default the details of the instance are copied under Description.


9.3 Open Component Monitoring

Open Component Monitoring (OCM) supports Advanced System Management by providing additional monitoring metrics that go beyond standard system monitoring. Use Open Component Monitoring when configuration vastly differs between managed objects. Furthermore, Open Component Monitoring is used to provide low-barrier monitoring for managed objects which are not contained in the Landscape Management Database (LMDB).

Features

Open Component Monitoring provides the following metrics to monitor managed objects:

● URL AvailabilityMeasures the availability of a URL. The URL is called from a Simple Diagnostic Agent in the customer network.

● URL CertificatesMeasures the remaining validity (in days) of a SSL certificate. The URL is called from a Simple Diagnostic Agent in the customer network.

● Host AvailabilityMeasures the availability of a host. A Simple Diagnostics Agent in the customer network performs a ping to the configured host name or IP address.

● TCP Port AvailabilityMeasures the availability of a TCP port. A Simple Diagnostic Agent in the customer network performs a TCP ping to the port on the host name or IP address.

● RFC AvailabilityMeasures the availability of an Application Server Instance of an SAP System or the availability of a Message Server Port of an SAP System. A Simple Diagnostic Agent in the customer network performs a ping to an Application Server Instance or to a Message Server Port of an SAP System.

● Windows ServicesMeasures if a service is running on a host with Windows Operating System. Measurement is done by the local Simple Diagnostic Agent of the host.

● OS ProcessesMeasures if an operating system process is running on a host. Measurement is done by the local Simple Diagnostic Agent of the host.



● OS ScriptsMeasures the execution of a customer specific operating system script on a host. Measurement is done by the local Simple Diagnostic Agent of the host.

● Logfile MonitorMeasures if one or several log files on a host contain a search term. Measurement is done by the local Simple Diagnostic Agent of the host.

For each metric, you define how often the metric is measured within a time interval by a Simple Diagnostics Agent (Collection Interval). For example, a Collection Interval of one minute means that a Simple Diagnostics Agent measures the metric once per minute.

For each metric, you specify a threshold. In addition, you specify what shall happen when a threshold is reached, for example, set status of the metric to red (error).

Optionally, you can define for each metric an alert which is created when the threshold is reached. An alert is shown in SAP Focused Run applications Open Component Monitoring (OCM) and Alert and Event Management (AEM).

For metrics which are collected by a Simple Diagnostics Agent in a customer network, you can specify a managed object contained in Landscape Management Database. Currently, managed objects of type Technical System with subtype External Service are supported.

9.4 IT Calendar

You use IT Calendar to manage the work modes for technical component such as technical systems. You can also analyze the events for technical components for any period.

Features

● Scope Selector: You can use this to narrow down the list of technical components. You can search based on Customer ID, Data Center, and so on. You can define your own search criteria as per your requirement.

● Context Switching: You can switch between technical systems, and Instances● Create, Copy, Edit, and Delete work modes: You can create, copy, edit and delete work modes. Note if the

work mode is already started then you can edit only the end date and time. If you have created non-recurring work mode, you cannot change it to a recurring work mode and vice versa. In case of recurring work mode, you have the option to edit the entire series or a single constituent.

● Mass Creation of Work Modes: You can select multiple systems at the same time to create work modes.● Download to excel: You can download the planned calendar events to excel.● Upload Work Modes: You can upload work modes to IT Calendar in Comma-Seperated Values (CSV)

format.● Personalization: You can personalize the view by adding custom pages. You can drag and drop the view on

the custom pages. You can also rename, hide, copy, or delete the added pages.● Send Instant Notification: You can send instant notification.


9.5 Work Mode Management

You use this application to plan and notify work modes for technical systems amd instances during activities such as:

● Patch upgradesDatabase, hardware, or operating system maintenance

● Configuration or customizing changes● Migration● Different type of work modes available are as follows:

Type Description

Planned Downtime Work mode during which the system is technically down and you do not have access. System administrators can use this work mode to perform planned administration tasks that can only be performed during downtime.

Maintenance Work mode during which the system is technically up and you have no access. System administrators can use this work mode to perform planned administration tasks that can only be performed during maintenance.

Peak Business Hours Work mode during which the system is technically up and you have access. Most users are logged on to the system and load peaks are expected.

Non-Peak Business Hours Work mode during which the system is technically up and you have access. Less users are logged on to the system, and load peaks are not expected.

Non-Business Hours Work mode during which the system is technically up and you have access. Most users are not logged on to the system and load peaks are not expected.

Prerequisites

You are authorized to access IT Calendar and Work Mode application.

Features:

● Enhanced support for SAP HANA systems.● Single and Recurring Work Modes can be scheduled.● Planned Downtimes can be notified to target users based on a pre-determined pattern or can also be

instantly notified.● Prevent creation of unnecessary alerts, notifications, or incidents during planned downtimes.● Single point of entry to review up-to-date planning information for managed systems.



9.6 Service Availability Management

Service Availability Management reports SLA-relevant downtimes of entities (technical systems on which business-critical business transactions are performed) based on data that is adjusted by system administrators and then confirmed by IT service managers or other supervisors. This downtime data is called service outages. Service availability management matches the service outages with the agreed service times, the promised availability during service times as agreed in Service Level Agreement (SLA) contracts.

Service availability management creates service outages automatically based on unplanned downtimes reported by the SAP Solution Manager monitoring and alerting infrastructure (MAI). To adjust the measured data automatically, service availability management takes into account planned downtimes that are defined in work modes and service availability definitions. Using service availability management, you can adjust the automatically created service outages or you can create service outages manually to compensate for missing measurements.

Prerequisites

● You have authorization for service availability management. All the required roles are assigned to your user.● For service outages to be created automatically based on availability alerts or work modes, you need to

define service availability definitions for your entities in the service availability management.

Features

● Service availability definitionsYou can create, display, and maintain service availability definitions.In a service availability definition, you specify the following for the entities:○ Agreed services times○ SLA threshold and reporting period

The SLA threshold is the promised service availability of the entity in percentage for the reporting period.

○ Contractual maintenance patterns or datesContractual maintenance patterns are regular maintenance times for your entities. The time defined in a contractual maintenance pattern or date is a planned downtime and not SLA relevant.

○ Delete service availability definitionYou can delete only the inactive service definitions.

● Automatic service outage creationService availability management automatically creates service outages for entities based on availability alerts or planned work modes if you have configured service availability definitions for the particular entities.

● Service outage maintenanceYou can modify automatically created service outages and adjust, for example, start and stop times or faulty measurements, or you can hide service outages if they are caused by false alarms.

● Manual service outage creationAs a system administrator, you can create service outages manually if measurements are missing.When a service outage is created, you can send an e-mail notification that contains a link to the service outage overview to anyone who needs to know the outage details. This helps the outage processor to send the outage details to team members to assist in further processing. To do so, you choose E-mail in the right corner at the bottom of the screen.

● Manual service outage confirmation


As an IT service manager, you approve service outages that the system administrators have created or changed. You do this regularly, for example weekly or at the end of a reporting period. You can also revoke confirmed service outages and reprocess them.

● Download OutagesYou can download outage summary in a Microsoft Excel from the Outages page by choosing the Download Outages. You can also select individual systems or group of systems from the Outage Overview page and download the outage summary only for them.

● You can filter outages based on outage status and also opt to view the hidden outages by using the Filter option on the Outages page.

● Service availability monitoringYou can display the availability of entities graphically on the Overview tab page. You can switch between a monthly or yearly display depending on you reporting period, and you can drill down to view the system availability for individual months or days.

● AnalysisYou can display a chart for analyzing the system uptime. The uptime is the time an entity is up since it has recovered from the last outage.

● Mass MaintenanceYou can perform mass maintenance activities on outages. For example, you can confirm or change the timing for a group of outages.

● CustomizationYou have the option to set a predefined status of any outage as per your requirement. For example, you can hide an unplanned outage if the duration is less than five minutes.

● System Down MonitorOn this page you can identify the systems and databases that are currently in an unplanned outage or in a planned downtime.Systems or databases are reported in outage if there are open system or database availability alerts for them. Systems or databases are reported in planned downtime if there is an active planned downtime irrespectively of whether the systems are actually available or not.There are two sections on this page. They are as follows:○ Outage and Downtime Overview: You can view the numbers of selected systems, numbers of systems

in outage, and numbers of systems with planned downtime.○ Outage and Downtime Details: You can view list of systems for which an unplanned outage is

detected or the systems that are in planned downtime.You can also view details such as Customer Name and the defined SLA for each system.You can also perform the following activities:○ Filter systems with planned downtimes or outages.○ Filter systems with defined SLAs in Service Availability Management.○ Filter systems with defined availability SLAs in Service Availability Management for which the SLA

is breached.○ Sort by systems by ID, outage or downtime duration, or SLA

● Personalization: You can personalize the view of System Monitoring by adding custom pages. You can drag and drop the required view on the screen and a new page gets added. You can rename, hide, copy, or delete the newly added page.




9.7 Guided Procedures

Use the guided procedure authoring tool to document recurring administrative tasks, emergency procedures and troubleshooting tasks. These guided procedures can be initiated by other users or run fully automatically in the background. They execute tasks in a guided, documented, and reproducible manner.

Guided procedures provide the following benefits:

● Processes are speeded up● Less experienced users are provided with expert knowledge to perform complex processes● Business-critical processes can be executed with minimized risk● Central, guided, and reproducible execution of day-to-day activities● Central documentation of expertise● Predefined content that can be customized

Features

A guided procedure (GP) is a set of steps and substeps in an application area. Each step has one or more activities. The activities can be either manual or automatic. Alternatively the step could include a custom Web Dynpro UI

● Manual activities contain a documentation what needs to be done and optionally a navigation link to a screen in the managed system, or SAP Focused Run or an external link. Example: Check for short dumps in the managed system.

● Automatic activities trigger the automatic execution of certain activities in SAP Focused Run in the background. Example: Check file system free space on the hosts of the managed system and display result in a table.

● Custom UIs and Plugins provide embedded UIs that allow the user to enter data and trigger based on these data the execution of certain activities in SAP Focused Run or in the managed system.

The Log section shows detailed logs for every activity that was performed. Logs are updated automatically based on the execution status of each activity. You can also enter a comment here.

The following features are available:

Tool Description

Guided Procedure Browser The Guided Procedure Browser shows the guided procedures that are relevant for the selected managed systems. It allows to execute, create, and edit guided procedures.


Tool Description

Guided Procedure Runtime The Guided Procedure Runtime opens when a guided procedure is executed manually. All steps and activities are executed for the selected managed system or systems. This means that, manual activities with navigation links will navigate to the managed system selected in the scope. Automatic activities, custom UIs, or plugins might trigger automatic actions in the managed system. After the guided procedure execution, an execution-results report can be generated and can be sent to interested parties.

Guided Procedure Maintenance The Guided Procedure Maintenance allows you to edit existing guided procedures or create new guided procedures. The guided procedure step on the left side reflects the roadmap that is displayed when executing guided procedures. The right side shows the step details, including help texts, activities, or custom UIs. The right side also allows you to maintain documentation, add new manual activities, or integrate existing automatic activities or custom UIs.

Guided Procedure Log Book The Guided Procedure Log book provides an overview over executed guided procedure instances for selectable time frames. It shows the execution status and allows you to drill down to logs and comments.

Guided Procedure Planning Management

The Guided Procedure Background Execution supports the background execution of guided procedures for a large number of systems. Relevant batch jobs can be scheduled for immediately execution or on a recurring basis. Predefined recipients receive a result report.

Please note: Of guided procedures, only the automatic activities can be executed in the background.

9.7.1 Guided Procedure Content for Advanced System Management

The guided procedure, "Regular Health Check for ABAP Systems" checks various aspects of managed ABAP systems and generates a result report covering all findings.

This guided procedure can be executed either manually from Guided Procedure Runtime or automatically for a high number of managed ABAP systems in parallel using Guided Procedure Planning Management.

You can use this guided procedure as a template for your own guided procedures.

SAP Focused Run provides many automated plug-in activities that can be customized and reused in customerspecific guided procedures.



9.8 SAP EarlyWatch Alert

SAP EarlyWatch Alert is a diagnostic service, which monitors solutions in SAP systems. SAP Focused Run transfers the service data collected from the managed system to the SAP Support Portal, where data is analyzed and a report is created. You can access this report via your service inbox on SAP Service Marketplace.

Prerequisites

● For non-ABAP systems: Your managed system is setup for System Monitoring to SAP Focused Run. The system must be marked productive or test in LMDB.

● For ABAP systems: The system needs to configured according to the master guide to send data to SAP Focused Run.

Features

Managed system data are passed on to SAP, processed, and an EarlyWatch Alert report is made available in the Service Messages app.

Activities

You can access the SAP EarlyWatch Alert Report in the SAP ONE Support portal by opening Service Messages. To do this, open the Service Messages app on the launchpad.

9.9 Maintenance Planner

SAP Solution Manager’s cloud-based Maintenance Planner is the successor of Maintenance Optimizer. Maintenance Planner is the central tool to plan updates, upgrades, and new installations in your system landscape.

Maintenance Planner enables:

● Easy and efficient planning of all changes in your SAP system landscape● Offers integrated processes for SAP Fiori apps and SAP S/4HANA● All critical aspects of landscape maintenance in one tool.

Maintenance Planner is already available for SAP Solution Manager 7.1 onwards and mandatory for SAP Solution Manager 7.2 as well as for planning SAP S/4HANA and SAP NetWeaver 7.5+ based systems.

Prerequisites


● You have authorization to access Maintenance Planner with your S-user.● You have your landscape details available in the SAP Support Portal.

Features

Maintenance Planner supports you with the following:

● Plan complex landscape maintenance process of updating, upgrading, or installing new systems in a dialogdriven process.

● Plan a new SAP S/4HANA system or convert an existing SAP ERP system to SAP S/4HANA.● Plan deployment of SAP Fiori apps through integrated maintenance process from SAP Fiori apps reference

library.● Analyze the impact on dependent systems.● Consolidate planning for complete system tracks.● Correct erroneous system information as part of maintenance activity, that is, identify and evaluate

changes to the landscape.● Streamline planning of new installations of desired target stack level.

Activities

You can access the Maintenance Planner using the following link:

https://apps.support.sap.com/sap/support/mp/index.html

9.10 License Management

In the License Management application, you view the validity of existing licenses and maintenance certificates in the managed systems, and you can monitor the status of new licenses and maintenance certificates. You can also access information about how your maintenance certificates are distributed.

Distributing Maintenance Certificates

New licenses and maintenance certificates for managed systems are generated in the SAP Support Portal. The background job SAP_FRN_LIC_DISTRIBUTION downloads them to the SAP Focused Run system. The licenses and maintenance certificates are available locally on the SAP Focused Run system and can be downloaded manually.

You can select whether to automatically distribute maintenance certificates from the SAP Focused Run system to the managed systems.

Features

Overview of License Data and License Data Distribution

The System Overview view displays information about licenses and maintenance certificates on your managed systems. In addition to basic information relevant to your systems, such as extended system ID and the status of automatic maintenance certificate distribution, it displays:

● Maintenance contract validity● The current product version and highest possible release● The status of licenses or maintenance certificates on the managed systems● For all managed systems, existing licenses and maintenance certificates are read from the LMDB.



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● The status of licenses or maintenance certificates received from SAP Support Portal.

By choosing a specific system, you get the following detailed information, which License Management uses as the basis for the displayed status values:

● License data from the managed system.● This is determined by the SAP Focused Run system.● License data received from SAP Support Portal.● This data can be distributed to the managed system.● Log messages for the managed systems.● These can be error messages or success messages for the license data found and transferred.

Automatic vs. Manual Distribution of Maintenance Certificates

When automatic license management is active, maintenance certificates are distributed automatically. Maintenance certificate distribution is supported for ABAP and Java systems.

1. In the System Overview, select at least one managed system.2. Under Automatic Distribution, choose either Activate Automatic Distribution or Deactivate Automatic

Distribution.3. The Automatic Distribution Status column shows the new status.

Downloading Licenses and Maintenance Certificates

If licenses and maintenance certificates for a managed system have been transferred from SAP Support Portal and saved on the SAP Focused Run system, you can download the license data and save it locally as a text file.

You can upload these text files to the license application of the managed systems. For ABAP systems use SAP License Management (transaction SLICENSE). For Java systems use SAP NetWeaver Administrator.


10 Advanced User Monitoring

10.1 Real User Monitoring

The Real User Monitoring application provides permanent measurement of all real user requests types within the system landscape: dialog, RFC, HTTP, HTTPS, and web services.

User requests are collected on client side and server side. User requests on the client side are coming for example, from SAPUI5 or SAP GUI.

On server side, requests are provided by SAP Gateway or SAP ABAP systems and SAP J2EE. They are collected by real user monitoring and transferred to SAP Focused Run. After that, all collected data is assembled and correlated for different features:

● Identify single requests that show poor performance for a specific user.● Review the execution frequency of a specific application or function.● Access the request flow and view analysis that includes all components involved in a request flow

execution.● Analyze the resource consumption of each sub-request. For example, review the time spent by a single

sub-request for a component.● Customize your request types with personalization features. Filter by specific user, user type, timeframe,

request name, and request type.

10.2 Synthetic User Monitoring

This application supports you by evaluating and reporting the availability and performance of your productive systems.

Synthetic User Monitoring offers faster discovery and analysis of performance issues, so you can resolve issues even before they inconvenience end users.

Key features enable you to:

● Monitor performance and availability of technical scenarios from multiple locations across your global landscape.

● Record and customize scripts to administer technical scenarios for your business needs.● Analyze time-sensitive activities or long-term variances.

Key benefits allow you to:

● Lower TCO with proactive resolution efforts.● Reference performance and availability statistics of your landscape from an end-user perspective.● Save IT costs.


Advanced User Monitoring

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