Embed Size (px)
Citation preview
An ALM Journey...in record time- Agenda
1. SAP Solution Manager Intro
2. SHS Challenges and Goals
3. An Agile Approach
4. ChaRM Solution Overview and Benefits
5. A look to the future
An ALM Journey...in record time- SHS Group Introduction
An ALM Journey...in record time- SAP Solution Manager: Platform for ALM
Change
Application Lifecycle ManagementRun SAP like a Factory
Business Process Monitoringand Analytics
Monitoring of Systems, TechnicalScenarios and End User Experience
IT Service Management
Minor Release
Urgent Change
IT Portfolio and Project Management
Project
Portfolio
Major Release
BusinessRequirement
EnhancementIncident
Problem
Request for Change
Service Request
SingleSource
of Truth
Single
Source
of Truth
Solution Documentation
Configuration andDevelopment
Test ManagementEnd User Training
TransportRequest
You can think of SAP Solution Manager as “ERP for IT”
An ALM Journey...in record time- SAP Solution Manager: Platform for ALM
Requirements
Design
Build & Test
Deploy
Operate
Optimise
Application Lifecycle
Management
Test Management
Change Control Management
Technical Operations
Business Process Operations
MaintenanceManagement
Solution Implementation
Template Management
Custom Code Management
Solution Documentation
UpgradeManagement
IT Service Management
Decentralised Change Documentation
• Reliant on Service Integrator’s system; non-integrated Change Management tools
SAP Transport Failures
• Transport dependencies were hard to track, leading to sequencing issues
Aggressive Timeline
• Access to the supplier system was to be removed within months of project initiation
An ALM Journey...in record time- SHS Challenges
An ALM Journey...in record time- Via an Agile approach
An ALM Journey...in record time- SHS ChaRM Overview
Create Request for Change (RfC)
Approve / Reject RfC
Handover to Development
Perform Change
Test ChangePromote Through
Landscape
Request for Change Processing Change Document Processing
SHS Requester
• Adopted standard SAP process
• Simplified screens with auto-population logic
Request for Change Process
An ALM Journey...in record time- SHS ChaRM Overview: Enhancements
Auto.Complete
• Urgent Change process
Change Documents
An ALM Journey...in record time- SHS ChaRM Overview: Enhancements
…Successfully
TestedTesting
Validated
Authorised for
Production …
● Checklists implemented into Admin Changes
An ALM Journey...in record time- Key Benefits of ChaRM
Best Practice Processes
Risk Minimisation
Integration with Technical Tools
Improved Traceability
Easy to Adopt and highly Customisable
Its Free!
An ALM Journey...in record time- Our Feedback
100%Reduction in effort
for QA transport
imports
90%Reduction in
Transport
Failures
75%Reduction in
change
admin
100%SAP changes will now
pass audit
An ALM Journey...in record time- A look to the future
Change Control Management (ChaRM)
Technical Monitoring / EWA
ChaRM Integration with Service Desk+
Business Process Monitoring / Analytics
Signavio
Questions?
