SAP UKI Ltd Clair Walton - UK & Ireland SAP Users Group · Solution Manager 7.1: Highlights & Your ALM Roadmap Clair Walton SAP UKI Ltd

Solution Manager 7.1: Highlights & Your ALM Roadmap

Clair Walton

SAP UKI Ltd

© 2011 SAP AG. All rights reserved. 2

AGENDA

1. Solution Manager 7.1 Highlights

2. Your Roadmap for ALM

Customer Examples

SAP Strategic ALM Roadmap service


Why have an ALM Strategy?

Implement business innovations faster

Gain clarity of critical end-to-end business processes

Operate and optimize business processes at lower cost.

Align business and IT

A successful ALM strategy results in IT transparency, improved control and

task automation, cost reduction and predictability.

SAP helps you address your ALM challenges by offering a holistic application

lifecycle management solution, with support for best-practice processes,

organization and tools.


Application Lifecycle Management 11 core process areas to support you throughout the ALM lifecycle

SAP

Solution

Manager

Upgrade Management

Custom Code Management

Maintenance Management

Business Process Operations

Technical Operations

Application Incident Management

Solution Documentation

Solution Implementation

Template Management

Test Management

Change Control Management

Processes, tools, services, and an organizational model to manage SAP and

non SAP solutions throughout the complete application lifecycle.


How Does It All Fit Together…? SAP Solution Manager is the “ERP” for your IT landscape

SAP ERP

Integration of software applications

Integration of business functions

SAP Solution Manager

Integration of ALM phases

Embedded support processes

Seamlessly Integrated IT Management

„ERP for

your IT“

Seamlessly Integrated Business Software

Upgrade

Mgt.

Test

Mgt.

Business

Process

Operations

Sol.

Docu.

…

…

…

…

SAP

Solution

Manager ERP

FI/CO

HR

Oper-

ations

Analy-

tics

…

…

…

…

ERP


Key Benefits SAP Solution Manager helps you take swift actions throughout the lifecycle

Decreases complexity and streamlines

internal processes

Minimizes manual effort

Reduces operational costs

Eases introduction of business innovation

Ensures system stability

Included with SAP Enterprise Support


SAP Solution Manager 7.1 Highlights & Improvements

IT Service Management based on SAP CRM 7.0 EHP1

ITIL-aligned IT Service Management and ALM Processes

Easy extension to CRM capabilities, aligned with the release strategy of SAP Business Suite

Simplified User Interface

Fully work-center-enabled

Change and Incident Management : Completely web-based user interface

Test Management : New, intuitive user interface to guide testers through test execution

New Monitoring and Alerting Infrastructure

Avoid alert flooding with central infrastructure and correlation/aggregation of alerts

Minimize TCO and “Run SAP like a Factory” with a minimum of FTEs

Seamless integration with non-SAP technologies

Test Management: HP Quality Center, HP QTP and other 3rd party test automation tools

Incident Management: HP Service Manager, IBM Tivoli, REALTECH Infrastructure Management

Solution Documentation : IBIS Content integration to enhance usage analysis

Extended usage rights

Single point of contact to cover IT Service Management


Application Lifecycle Management SAP Solution Manager 7.1

Solution Documentation Central documentation of processes, system landscape,

custom code, partner applications, …

Reverse Business Process Engineering

Upload of initial documentation

Template Management Standardize configuration across

multiple projects

Compare and adjust

Test Management Change impact analysis

Test Scope Identification & Optimization

End-to-end test management

Technical Operations Central monitoring & alerting infrastructure

End-User Experience monitoring

Technical Administration and Analytics

Change Control Management Quality Gate Management

Synchronized transports of various components

Controlled and documented adjustment of business

processes incl. approval process

Configuration Validation and Change Analysis

Maintenance Management Management of corrective software

packages,

Reduction of waste in custom code

Business Process Operations Ensure business continuity

Provide Business KPIs

Data Volume Management

Job Control and Schedule Management

Application Incident Management ITIL IT Service Management aligned

Integrated service desk for issue and problem

management

Involvement of partners in problem resolution

Provide root-cause analysis for complex landscapes

with diverse technology stacks

Upgrade Management

Comprehensive project support

for release transitions

Solution Implementation Discover and realize enhanced

business functionality

Business Process Modeling

Custom Code Management Lifecycle Management for custom code

SAP

Solution

Manager


SAP Solution Manager Process Integration of 3rd party IT Management Tools

SAP CPS

Enterprise Modelling

Test Automation

Runbook Automation

IT Service Desk

Scheduling

Monitoring

Test Management

Infrastructure Change Management *

Enterprise Architecture

Management * ICC certified

Not ICC certified

... ...

...

CA, BMC, HP...

* = planned integration

This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This

document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular

purpose, or non-infringement

SAP

Solution

Manager


End-To-End Support of Business Processes Manage your IT-landscape with SAP Solution Manager

* for a full legal description please see current SAP Enterprise Support contract

SAP Enterprise Support

Entered in SAP ERP / CRM

System

Components

New sales opportunity

received via mobile device

Mobile

Saved in 3rd party database

Database

Printing

of Invoice

Printer

Components Mobile Database Printer

SAP Standard Support

With SAP Enterprise Support you can use the SAP Solution Manager for all IT components that are required, e.g. to

execute your documented business processes. With SAP Standard Support you can only manage your SAP Components*


SAP Solution Manager Release and Maintenance Strategy

SOL

SAP Solution Manager Customer Solution

Change events

Major release: Every 5-7 years

Minor Release: 2-3 years after major Release

Improvements: Once per year

Support Packages: Every 2-4 months

ERP

CRM

Portal

BI

Impact on customer

solution

ST-PI: Updated with the application SP-

Stack

ST/A-PI and Introscope

agents: Triggered by SolMan_Setup

Diagnostics Agent Automatic update

This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided

without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement


Planned

Future

Today

SAP Solution Manager 7.1

End-to-End Support for the complete customer solution

Ease of Use and Dashboards

Run SAP like a factory

Relevance to Business

Extended Usage Rights

Support for HANA and Mobile

Mobile Apps for SAP Solution Manager

Guided procedures for exceptions in operations

Leverage single source of truth for advanced prediction and impact analysis

SAP Solution Manager on HANA to enable enhanced analytics on single source of truth

Further SAP Solution Manager Planning

This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for

any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited

to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement


AGENA



Customer Examples



Strategic Application Lifecycle Management Roadmap

Best practices

Bench- marking

Partner Integration

Expert advice

ALM Processes covered


Innovation Management

Template Management

Test Management







Upgrade Management


Deliverables of the ALM Strategic Roadmap service

© 2010 SAP AG. All rights reserved. / Page 3

Management Summary

Customer has a strong set-up of …

The area of xyz shows potentials to improve

To improve the efficiency in SAP Solution operation,

SAP recommends:

Adapt a more business oriented culture (from

module thinking to E2E processes)

Implement all relevant ALM processes/run SAP

end-to-end standards

Increase Quality Management and Governance

with Business Integration

This strategic ALM Assessment is the first step to

get a high-Level As-Is view. To have a

comprehensive and complete view, SAP‟s

recommendations is:

Conduct a CCoE Assessment

Conduct a SAP Solution Manager

Assessment

… Other ITTS Service …

0%

20%

40%

60%

80%

100%



Template Management

Test Management






Upgrade Management

Total ALM Processes

% Relevant

% Realized

ALM Strategic Roadmap Final Report containing:

Management Summary

Findings and Recommendations for:

Organization

Tools

Processes

Value identification of recommendations

Detailed results for identified Quick Wins

Mapping against SAP ALM Tools

Benefits

References

How it works

Service recommendations

Effort

Additional Topics addressed by customer

Next Steps and technical path forward



Test Management



Business process

Operations

Upgrade Management

Va

lue

ad

de

d

Effort


For an improved Governance, it is recommended to…

For an integrated and continuous process, it is recommended to…


Findings and Recommendations

Findings

Organization


Hard to understand for non-experts

Recommendations

Customer Priority: Middle

0%

20%

40%

60%

80%

100%Organization

ToolsProcesses


% Relevant

% Realized


Strategic ALM Roadmap – Example – “Customer X”

Customer Situation

Utilities customer

Based in UK

Enterprise Support customer

Multiple SI‟s and Support Partners

Internal support team for Projects and BAU support

Broad landscape across SAP ABAP and Java-based

applications, non-SAP .Net and Java applications

Multiple implementation projects running – ECC Upgrade, Mobile

IT support tools – Sharepoint, non-SAP Service Desk, Windows

applications e.g. Excel for project reporting, test management etc.

Customer Drivers

Reduce manual effort in projects and support upgrade

Improve integration with internal support teams and 3rd party

support provider

Understand more about Solution Manager and other ALM tools

Reduce manual effort in incident resolution for Java applications,

system monitoring


Business Drivers in ALM at Customer X

The SAP Application Lifecycle Management Roadmap for Customer X identifies pain points

and quick wins across the whole the application lifecycle and provides recommendations on

where and how to improve the efficiency of the SAP Solution operation.

Overall the key business drivers at Customer X which necessitate the need for operational

improvements are:

Constant need for Change

– Multiple overlapping Projects & Initiatives

– Changing Schedules & Business Priorities

Increasing Business & System Complexity

– Introduction of new components – e.g. Mobile project

– New business functionality demands

Governance

– Multiple vendors requiring standardised practices and tooling


ALM Roadmap Findings

0%

20%

40%

60%

80%

100%



Test Management






Upgrade Management

Total ALM Processes

% Relevant

% Realized

The ALM Strategic Roadmap is the first step to get a high-level

as-is view of the application lifecycle at Customer X and to

define an initial high level roadmap for improvements and quick

wins in ALM where appropriate.

SAP Findings:

•Customer X has, or has recently introduced, good governance

and processes in many areas of ALM, such as Project

Management, Transition and Incident Management.

•In the Projects area there is a lot of manual effort and a lack of

tools to assist with project management, execution and reporting.

• Governance and lifecycle of Documentation Management could

be improved. Between projects and support there is a lack of

consistency in the quality and level of Transition knowledge

transfer and no visible single tool for Documentation across

Projects or BAU.

• Incident Resolution - key driver – significant amount of time and

effort is required currently to resolve incidents. Diagnosis of the

cause is mainly manual involving multiple teams.

•Audits – lack of tools and reporting means that a significant

amount of manual time and effort is spent on auditing IT changes

(30 man days per audit)

•Control and Visibility of Change – there is a lack of governance

and control around Release Management and Transport

Management which is being addressed and tools to support the

planned process are required

• Upgrades & Innovation Management – understanding new

technology and SAP capability quickly and reducing time and

effort within the upcoming ECC 6 upgrade project is a key driver


Establish clear responsibilities and standards for documenting business processes down to a technical object level

Establish a central documentation repository for this information that is accessible to all that is accessible to both

Customer X and their delivery partner‟s staff

Establish clear responsibilities for ongoing management and standards for the lifecycle of Custom Code

Agree Business Process level SLA‟s with both the Business and Delivery Partners

Establish a clear organization to manage data integrity and consistency

Organization


Findings

Customer X demonstrates has a good organizational

structure for managing their current environments



The following key areas indicate potential for improvement




Recommendations

0%

20%

40%

60%

80%

100%



Test Management






Upgrade Management

Organization

% Relevant

% Realized


Integrate the use Solution Manager on projects (starting with SAP upgrade project) to assist with integration across teams and for

transition to support

Evaluate SAP white papers on E2E Test Management and best practice regression testing to help define E2E Test Management

process and use new tools to maximum benefit.

Define a governance and E2E process for custom code lifecycle management

Consider a future strategy for Business Process Monitoring and Optimisation

Consider connecting 3rd party ITSM to SAP Solution Manager to help facilitate submitting support messages to SAP through SAP Service

Desk and to allow teams to work in Solution Manager with associated tools

Findings

Customer X has good set of processes in the areas of



Improvements have been planned for

Transition process

Release Management / Change Control governance

Business Process Operations is an area lacking a defined process (both

for business process monitoring and custom code management)

Project implementation whilst well-governed, lacks an integrated process

which will ease transition to support and provide sufficient further system

usage for BAU operations.

E2E Test Management process across BAU and Projects

Recommendations

0%

20%

40%

60%

80%

100%



Test Management






Upgrade Management

Processes

% Relevant

% Realized

Processes



Implement standard Technical Monitoring & Administration functionality to provide

Application level monitoring and alerting

Access to detailed Root Cause Analysis data to support complex problem diagnosis

End User Experience Monitoring (EEM) to support call-centre performance issues

Leverage Solution Manager Work Centers to support unified web access to functionality, in particular

Change Management (Q-gates, ChaRM, CTS+)

CDMC

Technical Operations (Central System Administration, Service Level Reporting, System Monitoring)

Evaluate use of Solution Manager to support regular IT Management & SLA reporting functions

Findings

Customer X currently uses a lot of manual processes to

support ALM processes.

Change Management



Multiple non-shared documentation sources exist

Inability to diagnose complex performance issues within

current applications

Not leveraging all of the available tools provided by Solution

Manager

Recommendations

0%

20%

40%

60%

80%

100%



Test Management






Upgrade Management

Tools

% Relevant

% Realized

Tools



Value Identification of Recommendations

High-level estimation of effort and value

of the recommendations

Many of the areas of improvement could be solved in short- till medium-term

with high-value contribution



Test Management


Application Incident

ManagementTechnical Operations

Business process

Operations


Root Cause Analysis

BPCA

Job Schedule Documentation

Va

lue

ad

de

d

Effort

Quick wins

To fully leverage the Quick Wins, the following

actions are recommended:

Define use of Solution Manager on

projects and start to use for Upgrade

project

Upgrade to Version 7.1, deploying new

diagnostics agents

Implement Root Cause Analysis and SAP

Extended Diagnostics by CA Wily to

reduce incident resolution time

Use BPCA functionality and new suite of

integrated test tools as part of Upgrade

project and adopt as standard approach

across Projects and BAU


Quick Wins - Benefits

Benefits Delivered from Quick Wins / Business Case Drivers

1. Root Cause Analysis and Extended Diagnostics

o Significantly reduced time and effort for issue resolution

2. Solution Implementation – Project Use of Lean Documentation

o Reduced manual effort on project management

o Reduced time and effort for documentation and configuration of SAP standard processes

o Improved control and quicker documentation of configuration and development

o Automated project team reporting

o Remote access and standardised process for multiple parties

o Better quality documentation for Transition to support, consistent format, one repository across all 3rd parties for

ongoing projects

o Set foundation for transfer to business process monitoring once transitioned to Support

3. Test Management

o Reduced manual effort for creating and updating automated scripts

o Reduced time and cost of Testing Strategy and requirements definition on Projects

4. BPCA

o Impact analysis of EhP business functions before switching on

o Reduced risk and effort in testing and regression testing of changes


Identified Roadmap Topics

Tactical Initiatives / Quick Wins


– Use Solution Manager on Upgrade project – use business

process structure to include process steps, transactions,

configuration and custom objects.

– Consider adopting Solution Manager as document

management repository rather than Sharepoint or LAN to

accommodate 3rd party remote access

Test Management

– Already purchased SAP TAO, SAP HP QC and SolMan /

HP QC adaptor. Quick win to implement these and define

standard E2E best practice across BAU and Projects

Business Process Change Analyser

– Use after upgrade to 7.1 on Upgrade

– Record processes during unit testing to provide impact

analysis for switching on of further EhP functionality and a

repository for change impact analysis after go-live.

Root Cause Analysis & Extended Diagnostics

– Implement after upgrade to 7.1.

– Use full toolset for incident resolution

Recommended Strategic Initiatives


– Consider the use of Solution Manager Change

Request Management (ChaRM) supported by CTS+ to

provide one tool to manage all changes in their

entirety, replacing existing tools and improving release

management control and transport governance.


– Evaluate leveraging the integration of Solution

Manager and CA ITSM to augment the current incident

management process and integration with incident

resolution tools in Solution Manager.

Develop Business Process Monitoring strategy

focusing on stabilisation of key business

processes and related metrics

– Evaluate use of Business Process Monitoring in

Solution Manager

– For monitoring and alerting on core business

processes

– Future use of optimising business processes – provide

metrics and throughput indicators to evaluate and

optimise with Business Solution Managers


Next Steps (1)

SAP recommends the following next steps:

Immediate Actions / Quick Wins

1. Define governance and owner for Solution Manager across application lifecycle management

2. Define strategy for Project use of Solution Manager on Upgrade project

3. Define E2E Test Management Process with new toolset across projects and support

4. Consider use of Solution Manager for lean documentation on Mobile project

5. Implement new tool set HP QC / SAP TAO / Solution Manager Adaptor

Already planned for end of August?

Could consider Setup and Management of Functional Testing service to implement full suite with 5+ processes as initial PoC

6. Implement Upgrade to Solution Manager 7.1 for current 2-tier Landscape

Use Solution Manager Upgrade Service or ad-hoc consulting to assist

7. Enable standard Technical Monitoring & Root Cause Analysis

Use Quick Start for Operations Service to assist in rollout of agents

Assess requirement for SAP Extended Diagnostics by CA Wily

8. Use BPCA on Upgrade Project & new toolset as above

9. Consider use of Enterprise Support Services during Upgrade project

EGI for CDMC

Modification Justification Check

CQC for Upgrade


Strategic ALM Roadmap – Indicative timelines

2011 2012

A S O N D J F M A M J J A S O N D J F M A M J J

Governance and Ownership of SolMan

Define use of SolMan on Upgrade Project

Define E2E Test Management approach

Upgrade to Solution Manager 7.1

Implement Technical Monitoring & Root

Cause Analysis

Initiate Solution Manager use on Upgrade

Project

Enterprise Support Service

Change request and incident management

End User Experience Monitoring

Today Duration Milestone

2013

POC Implementation

POC Implementation


Strategic ALM Roadmap – Example – “Customer Z”

Customer Situation

Large Utilities customer

Based in UK

Enterprise Support customer

Internal support team for Projects and BAU support

Broad landscape across SAP ABAP and Java-based applications,

non-SAP .Net and Java applications

Multiple implementation projects running – Portals, Industry

Solutions, Agile methodology

IT support tools – Sharepoint, non-SAP incident and change

management service desk, Quality Center, Tivoli.

Customer Drivers

Improve E2E Testing process

Reduce manual effort in Change Request Management

Understand more about Solution Manager and other ALM tools

Reduce manual effort in incident resolution for Java applications,

system monitoring


Management Summary (1)

The ALM Roadmap is the first step to get a high-level as-is view

of the application lifecycle at Customer Z and to define an initial

high level roadmap for improvements and quick wins in ALM

where appropriate.

0%

20%

40%

60%

80%

100% Solution Documentation


Template Management

Test Management






Upgrade Management

Total ALM Processes

% Relevant

% Realized

SAP Findings:

•Customer Z has a good technical foundation in place to

support the current environments

•There are good business processes in place to support

many areas of ALM.

•In the areas of Documentation for BAU and Projects there

is a lack of consistent tooling and a lack of clearly defined

standards.

• Managing Change - key driver - the areas of Release

Management, Change Management and Incident

Management are lacking an end-to-end automation to

assist the best practice process and controls Customer Z

needs to apply.

• Testing approach and test management process is good.

Investment in automated regression testing could be

wasted if scripts are not kept up to date.

• Corporate-wide tools are mandated which need to be

considered in any recommendations.

• Innovation Management – understanding new technology

and capability - and pro-active support to the business is

something that there is no time to focus on currently but

awareness of tools to support this would be helpful.


Value Identification of Recommendations

High-level estimation of effort and value

of the recommendations

Many of the areas of improvement could be solved in short- till medium-term

with high-value contribution

To fully leverage the Quick Wins, the following

actions are recommended:

Implement new Unicode Solution Manager

7.1 system

Use Solution Documentation Assistant to

assist with creating lean documentation for

BAU business processes

Standard approach and toolset for project

and support documentation

Adopt the use of Solution Manager on

Projects for Lean Documentation and linking

to SharePoint documents

Implement SAP TAO to automate the update

of regression test scripts

Implement Solution Manager / HP Quality

Center adaptor to reduce time and cost of

Test Management on Projects



Template Management

Test Management


Application Incident

Management


Business process

Operations


Root Cause Analysis

BPCA

Va

lue

ad

de

d

Effort

Quick wins


Management Summary (3)

The identified ALM initial Quick Wins, which will deliver high value with low effort are as follows:

1. Solution Documentation

– Use of Solution Manager „Solution‟ concept for BAU and introduction of Lean Documentation (Business Functions and Technical

Usage ) to create a single repository of essential documentation for the support teams.

2. Solution Implementation

– Define and cascade the Project use of Solution Manager for Lean Documentation and to assist Testing and Transition to support.

3. Test Management

– Automation of changes to Regression test scripts

– Improved integration between Solution Manager and HP QC for Testing Strategy and Requirements

Benefits Delivered from Quick Wins / Business Case Drivers

1. Solution Documentation – Effective BAU Support documentation

– Reduced Manual effort for Project Transitions, reduced incident resolution time, reduced workload for documenting

2. Solution Implementation – Project Use of Lean Documentation

– Better visibility of scope of Solution for sizing of transition, improved management of unit testing, improved integration

with testing teams, more effective transition of documentation and technical usage to BAU – reduced time and effort,

reduced incident resolution post go-live.

3. Test Management

– Reduced manual effort for updating automated scripts, reduced time and cost of Testing Strategy and requirements

definition on Projects


Introduce Solution concept in Solution Manager to store Business Process and technical usage of BAU

Use Solution Documentation Assistant to assist with generating Lean Documentation your current productive business

processes and re-engineering of Business Processes to constantly update lean documentation

Link SharePoint documents into Solution Manager where required.

Use standard SAP content, including transactions and IMG paths and supplement with Configuration Rationale

documents with only essential information

Switch on Change Logging in development to record configuration history

Findings

Currently multiple tools in place to manage

documentation

Quality and definition of minimum standards for

Transition from Projects is not as clearly defined as

it could be

Existing use of Solution Manager for documentation

isn‟t optimal

Documentation is in MS Office formats – no simple

view of end-to-end process and system usage to

facilitate BAU processes

Recommendations

Customer Priority: High



0%

20%

40%

60%

80%

100%

Organization

Tools Processes


% Relevant

% Realized


Simplifies alignment of business and IT

Accelerates internal IT support

Allows fact-based decisions about innovation and

business process operation

Eases collaboration with SAP

Benefits Customer references

Business Blueprint

Solution Directory

Solution Documentation Assistant

http://service.sap.com/rkt-solman

Find out how it works Unique value proposition

Solution documentation is the key for efficient use of

other SAP Solution Manager work centers (e.g.

business process monitoring, custom code management

cockpit)

Impact on other work centers/scenarios Impact on mission-critical support if not available

Suva

Without SAP Solution Manager all of our centralization

would be much more complicated.

e-on

SAP Solution Manager has helped us greatly to reduce

the risk…

Only standardized documentation in the SAP support

ecosystem

More than 2,500 predefined processes templates

available linking business and technology view

Longer response times

Extended time to solution

Prerequisite to check justification of custom

development within SAP Enterprise Support


SAP Solution Manager as Single Source of Truth

https://service.sap.com/~sapidb/011000358700000847872009.exe

https://service.sap.com/~sapidb/011000358700000847822009E.exe






Prerequisites

Analysis of productive systems in Solution

Documentation assistant

Effort Range (days):

Overall effort estimation for Customer Z to implement and

create a BAU documentation repository:

Effort Driver:

Amount of Processes, Systems, Documentation level

Existing Process structure

Cost reduction

Shorter response times in Enterprise Support model

Acceleration of internal IT support

Additional value

Custom Development Justification Check in Enterprise

Support is available

Foundation for knowledge management and quick on-

boarding of new colleagues

Accelerated set-up of testing and process monitoring

Solution documentation is single source of truth for

other work centers and scenarios in Solution Manager

and Enterprise support delivery.

Prerequisite / Effort Value

Rel Service Nr. SAP Service Name Effort (days)

Org Proc Tool Educ

SAP Solution Manager Solution Documentation Set Up Service –

Analysis and Lean Documentation of BAU processes and refinement for 5 –

10 Core Processes

5 X

1 5 10 15 20 25 30 35 40 50

X X X


Implementation and Value Case


Utilize the capabilities of SAP Solution Manager for current implementation project

Focus on Lean Documentation which can be re-used throughout the lifecycle – e.g. passing testing requirements to

HPQC and for transition to BAU Support to provide the technical usage of the system

Link SharePoint documents into Solution Manager where required

Copy from Project to Solution as part of the Transition to support process and to bring over only essential documentation.

Findings

Changing methodologies and technologies require re-

assessment of Support tools in place on projects and in

support

Project use of Solution Manager is not clearly-defined,

consistent or well-governed

Testing on Projects is often delivered by 3rd parties and

requirements in HPQC are defined manually as part of the

testing strategy

Lack of visibility of technical usage of the system – e.g. all

Transactions in use, all custom development objects.

Transition from Projects to Support lacks control and does

not provide essential information in a clear, usable,

consistent format.

Recommendations

Customer Priority:



0%

20%

40%

60%

80%

100%

Organization

Tools Processes


% Relevant

% Realized

High


Proven approach to structure implementation projects

Efficient knowledge management – all project information is

saved in SAP Solution Manager

Fast and cost effective blueprinting and configuration of

business processes with predefined implementation content

Access to modification justification check

Accelerated set-up of testing and process monitoring reusing

the process structure

Perfect solution documentation achieved after completion of

project

Benefits Customer references

Project Admin and Business Blueprint


Find out how it works Unique value proposition

Documentation of implemented solution can be re-used in

other work centers after implementation project

Process structure can be re-used for proc. monitoring

Accelerated set-up of testing

Impact on other work centers/scenarios

Impact on mission-critical support if not available

Endress + Hauser

Expected 20% reduction in effort and costs required

for international roll-out

Sony

Significant time savings through effective document

management

Rautakesko: Implementation phase completed in 2

month

AES: Improved overall documentation efficiency

Telecom: Excellent support in project management

No other tool offers a direct link from configuration

(documentation, configuration objects, transactions,

etc.) to business processes

No other tool offers content (template processes)

available for configuration

None


Solution configuration ensures perfect documentation






Prerequisites

Governance and Approach to Documentation in place

One-time effort for technical configuration

0.5 – 1 day depending on project size

One-time effort for learning and creation of content

Creation of content is included in implementation content if

Solution Manager is used as standard tool for documentation

Effort Range (days)

Overall effort estimation for Customer Z to agree the approach to

Documentation on projects and adopt for new projects:

Effort Driver:

Level of detail of documentation, number of documentation types

and templates

Cost reduction

Reduce effort for blueprinting and configuration via

predefined implementation content

Additional value

Accelerate set-up of testing and process monitoring

Reduce number of modifications

Re-use project content for knowledge management

Reduce risk in implementation projects

Quality check regarding completeness of project

deliverables to operations

Reusable content for further projects

Prerequisites / Effort Value

Rel Service Nr.

(CRM)

Service Name Effort (days)

Org Proc Tool Educ

9002201

Quick start for projects in SAP Solution Manager – Knowledge transfer on

SAP best practice and Solution Manager capability for Implementation

Projects

3 X

Ad-hoc Consulting Define strategy and project use of Solution Manager for documentation

and integration with test management. Set up of global standards in

Solution Manager to support agreed project use.

4 X

1 5 10 15 20 25 30 35 40 50

X X X


Predefined content for cost reduction in implementations

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Identified Roadmap Topics

Tactical Initiatives / Quick Wins


– Use Solution Documentation Assistant for reverse

business engineering analysis of existing BAU solution

– Start with Lean Documentation of essential information

on BAU Solution

– Take ownership of Solution in BAU and integrate with

other capabilities within Solution Manager – e.g.

Check-in / Check-Out, ChaRM, Incident Management,


– Use Solution Manager for Lean Documentation on

projects – use business process structure to include

process steps, transactions and custom objects.

– Link to SharePoint repository for supporting

documentation

Test Management

– Extend the benefits of HPQC by delivering automated

testing with SAP TAO

– Implement Solution Manager / HPQC adaptor to

benefit from lean documentation and quicker

development of testing requirements.

Recommended Strategic Initiatives


– Replace existing ACR manual process with Change

Request document in Solution Manager (ChaRM)

– Replace TE use with ChaRM


– Integration with ServiceNow helpdesk to enable

integration with Solution Manager ChaRM, CTS+,

Documentation repository and Knowledge Database

for issue resolution.

BPCA

– Evaluate use of BPCA from 7.1 to reduce risk of failed

changes and assess impact of EhP functions


– Use Custom Development Management Cockpit tools (out-

of-box) to analyse custom code usage, redundant code,

clones etc

– Use Solution Manager business process repository for

information on standard SAP processes

– Business Function prediction service to identify

improvements, relevant EhP capability and possible move

to standard SAP.


ALM Strategic Roadmap – Indicative timelines

2011 2012

A S O N D J F M A M J J A S O N D J F M A M J J

Implement Solution Manager 7.1

Implement Technical Monitoring



Test Management

Change Request Management

Use of BPCA

Incident Management

Today Duration Milestone

2013

POC

POC

POC


AGENDA



Customer Examples



Strategic Application Lifecycle Management Roadmap

Best practices

Bench- marking

Partner Integration

Expert advice

ALM Processes covered



Template Management

Test Management







Upgrade Management


The ALM Strategic Roadmap is created in four steps over two days

ALM Strategic Roadmap Phases

DAY 1

Me

tho

d

Co

nte

nt

Pa

rtic

ipa

nts

Kickoff

presentation

3 workshops to get an

understanding of as-is

situation

Kick-off Interview phase

Present high level approach

of the workshop

Align with customer

expectations

Create awareness for SAP

Application Lifecycle

Management (ALM)

Understand As-is processes

and tool support for

implementation projects,

operations and optimization

projects

Identify optimization

potentials

Get an understanding of

Application Lifecycle

Management, its phases, its

processes and usage of

SAP Solution Manager

1

Head of IT

SAP CCoE Manager

SAP Application Mgmt Manager

SAP Technical Operations

Manager


Manager

Overall Projects Manager

In sequence:

Overall Projects Manager

SAP Application Mgmt Manager

Business process Operations

Manager

SAP Technical Operations

Manager

2

3 hrs final roadmap

presentation

Roadmap

presentation

Presentation of findings

Benefits Case

Roadmap recommendations

for Solution Manager

utilization

Expected High-Level Benefit

and effort

Discussion

Next steps

3 hrs working session

Preparation phase

No interaction with

customer required

Consolidation of findings

from the interview phase

Creation of final

presentation with SAP

methods and tools

4

All Participants SAP only

3

DAY 2


Deliverables of the ALM Strategic Roadmap workshop


Management Summary

Customer has a strong set-up of …


To improve the efficiency in SAP Solution operation,

SAP recommends:

Adapt a more business oriented culture (from

module thinking to E2E processes)

Implement all relevant ALM processes/run SAP

end-to-end standards

Increase Quality Management and Governance

with Business Integration

This strategic ALM Assessment is the first step to

get a high-Level As-Is view. To have a

comprehensive and complete view, SAP‟s

recommendations is:

Conduct a CCoE Assessment

Conduct a SAP Solution Manager

Assessment

… Other ITTS Service …

0%

20%

40%

60%

80%

100%



Template Management

Test Management






Upgrade Management

Total ALM Processes

% Relevant

% Realized

ALM Strategic Roadmap Final Report containing:

Management Summary

Findings and Recommendations for:

Organization

Tools

Processes

Value identification of recommendations

Additional Topics addressed by customer

Next Steps and technical path forward

Detailed results for identified Quick Wins

Mapping against SAP ALM Tools

Benefits

References

How it works

Service recommendations

Effort



Test Management



Business process

Operations

Upgrade Management

Va

lue

ad

de

d

Effort


For an improved Governance, it is recommended to…

For an integrated and continuous process, it is recommended to…



Findings

Organization


Hard to understand for non-experts

Recommendations

Customer Priority: Middle

0%

20%

40%

60%

80%

100%Organization

ToolsProcesses


% Relevant

% Realized

•Identified improvement potential in the area of ALM regarding organization, processes and tools.

•Documented findings and recommendations for the whole Application Lifecycle Management.

•The details of the outcome will vary and reflects the customer specific situation.


What our customers say…

The Application Lifecycle Management Strategic Roadmap service provided by SAP UKI has helped us

to understand our pain points and improvement potential across our whole application

lifecycle. The delivered roadmap was unique to our organisation and highlighted quick wins and

benefits we could achieve, plus more strategic initiatives to improve our application lifecycle

management processes. The SAP team [...] gave us a detailed understanding of how Solution

Manager and other ALM tools could be deployed to best effect, including how these could be used to

work with our third party SIs and support partners. As a result of this service we now have a clear

prioritised plan of action of how to implement application lifecycle management process

improvements and get maximum benefit from Solution Manager to support our major

implementations over the next 18 months.

Utilities Company, UK

• "After receiving the SAP Solution Manager roadmap workshop, […] we now have an idea how we can

start with the implementation of SAP Solution Manager. We can see the advantages provided by the

system, and we have an understanding of which functions are most useful for us. The outcome of

the workshop was tailored to our needs. […]“

Food Producer, Germany


"With the SAP Solution Manager roadmap service, we have a clearer vision on our project

management, solution operation level, and SAP's application lifecycle management standards. We‟re

able to explore the potential improvements for our ALM processes […]. The roadmap service report

helps us to identify the quick-wins solution to increase coverage in application lifecycle management in

the short term, and potentials to be improved in the long term plan, as well with a clear roadmap to

implement SAP Solution Manager capabilities. We saved 30% on our efforts for SAP continuous

improvement planning for our projects and operations strategy in the year 2010-11.“

Energy Provider, China

"With the SAP Solution Manager road map service, we identified the most valuable SAP Solution

Manager functionalities to improve the protection of our investment."

OEM Company, Austria

What our customers say…


More information

Solution Brief

Strategic Roadmap for ALM

Whitepapers:

“Raise productivity with Application Lifecycle

Management”

“Using SAP Solution Manager to improve IT staff

efficiency while reducing costs...”

“The Move from Operation to Innovation”

SAP Service Marketplace

http://service.sap.com/alm

http://service.sap.com/alm


Strategic Roadmap for ALM Service from SAP

….delivers a clear path towards the acceleration of

innovation, while helping to ensure business

continuity, reduction of business risk, and lower total

cost of implementation and operations.

…creates a unique and tailor-made list of priorities

across the application lifecycle for your organization,

based on your current situation and considering your

future plans

Thank you!

Clair Walton

SAP UKI ALM Consulting

07808 575 210

[email protected]

Andy Lawrence

SAP UKI ALM Consulting

07808 575 227

[email protected]

Best practices

Bench- marking

Partner Integration

Expert advice

mailto:[email protected]

mailto:[email protected]