8
Wait Till You Hear What We See I NFORMATION G UIDE 50si

SAM DCS 50si brochure.final - Samsung Atlanta · 2019-01-08 · the DCS 50si—designed to bring new levels of efficiency and versatility to your workplace. The DCS 50si uses Computer

  • Upload
    others

  • View
    0

  • Download
    0

Embed Size (px)

Citation preview

Page 1: SAM DCS 50si brochure.final - Samsung Atlanta · 2019-01-08 · the DCS 50si—designed to bring new levels of efficiency and versatility to your workplace. The DCS 50si uses Computer

Wait Till You Hear What We See

■ ■ ■ ■ ■ ■ IN FO R M AT I O N GU I D E

50si

Page 2: SAM DCS 50si brochure.final - Samsung Atlanta · 2019-01-08 · the DCS 50si—designed to bring new levels of efficiency and versatility to your workplace. The DCS 50si uses Computer

7 Button Set

CTI Module

12 Button Set

Samsung’s unique Add-On Module provides 32 additional programmable buttons. Add upto two AOMs, for a total of 64 programmable buttons, to any keyset in the DCS family line.Use the AOM as a stand-alone intercom unit,room monitor or for our executive OHVAfeature.

*All models available in charcoal or almond.

Add-On Module

Everything You Want In A Phone System.From the earliest stages of concept development to the dynamic workplace reality it is today,the DCS 50si could only have been created by Samsung; a global company with the vast human and technological resourcesrequired to create a visionary product of such evident superiority so far inadvance of any other manufacturer.

This 24 button speakerphone is the ideal communicationtool to help growing businesses utilize the DCS 50si’srevolutionary power and flexibility to their maximumadvantage. Its easy-to-read-at-a-glance displays andlarge, clearly marked buttons speed access to openstations and enhance the smooth integration of

advanced traffic flow and call routing technologies,including multiple monitoring, memory and messagefunctions. It is, in short, the ultimate complement tothe DCS 50si—designed to bring new levels of efficiency and versatility to your workplace.

The DCS 50si uses Computer TelephonyIntegration (CTI) to easily interface withyour personal computer. CTI multiplies yourcommunications power a hundred times over.The computer telephony module can be added to any station at any time.

The 7 button keyset is reduced in size, notpower. It’s frequently the most practical solution for companies that don’t need sophisticated optional features, but do needto meet the straightforward high volumetraffic usually associated with retail orindustrial applications.

The 12 button speakerphone is ideal forcompanies whose business is telephone intenseand growing rapidly. It offers all the featuresand is recommended for users who don’t yetneed all the capabilities of the 24 buttonmodel (also available in a non-display model).

24 Button Set

WE HAVE WHAT YOU WANT

Page 3: SAM DCS 50si brochure.final - Samsung Atlanta · 2019-01-08 · the DCS 50si—designed to bring new levels of efficiency and versatility to your workplace. The DCS 50si uses Computer

You can count on a global leader like Samsung—the world’s14th largest company—to place the most advanced digital

communications technology right at your fingertips. Withannual sales of more than $93 billion and growing, Samsung

combines the vast human and technological resourcesneeded to transform the concepts of visionary engineersinto some of the hardest-working, most cost-efficientand trouble-free products available anywhere in theworld. What’s more, with Samsung TelecommunicationsAmerica, you can count on a nationwide network ofdealers dedicated to providing an exceptional levelof continuing support for the company’s businesscommunications systems.

With 20% of its workforce dedicated to research andproduct development, Samsung technology delivers

the specific services you need today, while providing built-inupgradability to protect your communications investmenttomorrow.

State-of-the-art assembly, large-scale automation andISO 9000 Certification assure you of quality you can not onlysee, but more importantly, hear. While other manufacturersactually choose Samsung components in their own systems,none has integrated those components as effectively asSamsung. Make sure you and your company have the bestconnections to the world. Make sure the phones on yourdesks are Samsung.

Samsung Telecommunications America.

Wait Till You Hear What We See.

WELCOME TO THE

WORLD OF SAMSUNG

Page 4: SAM DCS 50si brochure.final - Samsung Atlanta · 2019-01-08 · the DCS 50si—designed to bring new levels of efficiency and versatility to your workplace. The DCS 50si uses Computer

ISDN BASIC RATE

THE SHORTEST DISTANCE BETWEEN EVERYTHING AND EVERYONE.“Super I”—the DCS 50si’s advanced interface switchingtechnology—provides system users with ISDN speed and flexibility and enables multiple users to share a single ISDN line. This resource sharing ability gives your company the flexibility to easily grow your

system as new employees join your ranks and more ISDN lines are required. Adding devices such as ISDN modems as well as digital desktop phones and personal computers to a single extension port is a simple process. Such resource sharing efficiencies simplify system operations by reducing the number of lines required to handle your total telecommunications needs.

The DCS 50si supports ISDN Basic Rate Interface (BRI) circuits for high speed internetaccess. The BRI card for the DCS 50si consists of four circuits, each of which can support two channels. The DCS 50si can support up to six BRI cards.

COMPUTER TELEPHONY INTEGRATION

INTEGRATING COMPUTER EFFICIENCIES WITH TELEPHONE TECHNOLOGIES

The DCS 50si makes Computer Telephony Integration as easy as receiving or placing a call. Its seamless connection to your PC can multiply the performancecapabilities of your company’s phone operations many

times over. Furthermore, and by design, DCS 50si will be able to accommodate future generations of software that will no doubt bring about CTI performance capabilities that areonly imagined today. In this way, the DCS 50si can help put your company in the vanguardof visionary organizations that take the best of today’s technologies and combine them inways that will work to their advantage now and for years to come.

SAMSUNG SPARES NOTHING TO BRING Y

Page 5: SAM DCS 50si brochure.final - Samsung Atlanta · 2019-01-08 · the DCS 50si—designed to bring new levels of efficiency and versatility to your workplace. The DCS 50si uses Computer

CADENCE

“HIGHER I.Q.” TECHNOLOGY UNIFIES, PHONE, VOICE MAIL

AND FAX FUNCTIONS, IN A WAY YOU USED TO ONLY DREAM OF.CADENCE’s total unity with the DCS 50si’s operating architecture greatly enhances the system’s overall performance capabilities. Its “Higher I.Q.” circuitry

seamlessly coordinates a number of complex telecommunications functions—including Phone,Voice Mail and Fax—in a single operating mode. This makes it possible for companies likeyours to provide callers with faster, smoother connections and more information as quickly as possible. Additionally, Cadence gives the DCS 50si the ability to store faxes sent to voice mailboxes until you are ready to print them. You decide when and where they should be sent, so you can keep your incoming fax messages under control and confidential.

AUTO ATTENDANT/UNIFORM CALL DISTRIBUTION

BRINGING YOU THE COMMUNICATION POWERS OF CORPORATE

GIANTS WITH A CONVENIENT AND VERSATILE CALL CENTER

ALREADY BUILT IN.The DCS 50si auto attendant UCD card helps give small and growing companies the kind of versatility,

flexibility and efficiency in their phone operations that only much larger companies could previously afford.

The auto attendant offloads call traffic from your receptionist with a welcome message that can be immediately followed by action-oriented directions. Uniform call distribution(UCD) means that incoming phone calls are distributed equally to all members of your sales or service team. Additionally, the UCD traffic flow monitor literally sees that callsare never stacked or backed up. These large call center features, previously employed exclusively by major corporations, generate smoother overall communications and greater customer satisfaction.

OU THE SYSTEM THAT HAS EVERYTHING

Page 6: SAM DCS 50si brochure.final - Samsung Atlanta · 2019-01-08 · the DCS 50si—designed to bring new levels of efficiency and versatility to your workplace. The DCS 50si uses Computer

THE DCS 50SI IS AHEAD OF THE CURVE TO KEEP

YOU IN FRONT OF THE CLASS.Start with five of the most significant achievements in digital phone systems to date:

• ISDN BASIC RATE DIGITAL TRUNKS.• COMPUTER TELEPHONY INTEGRATION (CTI).• CADENCE VOICE AND FAX MAIL INTEGRATION.• AUTO ATTENDANT.• UNIFORM CALL DISTRIBUTION.

Then bring them all together as never before—under the direction of senior Samsung researchscientists and engineers—to create a system sounique and sophisticated that the synergy itgenerates far surpasses the capabilities of anycomparably-sized product of its kind in theworld. It is, in brief, the world’s premier systemfor entrepreneurs and small business leaderswho realize that such technology is what willkeep them ahead of the curve with their customers—and ahead of their competition inthe marketplace.

THE DCS 50SI PACKAGE IS GREATER THAN

THE SUM OF ITS PARTS.While virtually every digital phone manufacturerin the world now employs one or more of theDCS 50si’s technologies in their own comparablysized products, only Samsung has combined allthese elements in a single seamless packagethat can do so many things—and solve so manyproblems—so much better than they’ve everbeen handled before. From its flexibility toconfigure phone lines and stations to each customer’s specific needs, to built-in adaptabilityand openness to future technology, the DCS 50si establishes new performance standardsfor today, while putting in place a system thatis fully prepared to accommodate the inevitablegrowth opportunities tomorrow will bring.

IN FRONT OFAHEAD OF THE CU

Page 7: SAM DCS 50si brochure.final - Samsung Atlanta · 2019-01-08 · the DCS 50si—designed to bring new levels of efficiency and versatility to your workplace. The DCS 50si uses Computer

THE CUSTOMIZING CAPABILITIES TO FIT

YOUR COMPANY LIKE A GLOVE.Whether your business phone system needs can best be served by a few lines with manystations or many lines with a few stations, theDCS 50si has unique configuration capabilitiesthat enable you to have it either way andalways the way you want it.

THE POWER TO GROW WITH YOU.Working from your base of 8 digital keyphone extensions, you add analog lines,digital ISDN circuits or ISDN stations forhigh speed Internet access. As your needschange and your business grows, you caneasily add more digital keyphones and singlelines. Because even the smallest businesscan benefit from call center capabilities,the auto attendant/uniform call distributionoption is readily available for versatile andefficient call handling. With the addition of an expansion cabinet, you can continueto grow your business, and supportCadence, the ultimate voice and fax processing solution.

NEVER BEFORE HAS A SYSTEM BEEN DESIGNED

TO DO SO MUCH.The DCS 50si gives you the ability to free yourcompany from the narrow structural confinesthat other comparably sized systems wouldimpose on your company and gives you greatercommunications freedom and flexibility thanyou had previously imagined. To sum it up, inaddition to working faster and better, it willcontinue to work for you so much longer, andwill keep you on top of the technology world.

THE CLASSURVE TO KEEP YOU

Page 8: SAM DCS 50si brochure.final - Samsung Atlanta · 2019-01-08 · the DCS 50si—designed to bring new levels of efficiency and versatility to your workplace. The DCS 50si uses Computer

DCS 50si FEATURES & SPECIFICATIONS

Circuit Type Maximum Number

Stations ..................................................................40Keysets and AOMs ....................................................40Computer Telephony Modules ....................................40Single Line Telephones ..............................................32Lines ......................................................................18CO/Centrex/PBX Lines ..............................................18BRI Circuits ............................................................24E&M Tie Lines ..........................................................12Cadence Ports............................................................8*32 with Cadence

SB-DCS50SI-01 10/98

System FeaturesAdd-on ModuleAppointment ReminderAutomatic HoldAutomatic PrivacyBackground MusicBusy Station CallbackBusy Station Indications (BLF)Call ForwardingCall Pickup Dial by NameDirect Station Selection (DSS)Do Not Disturb (Programmable)Door Lock ReleaseExclusive HoldGroup ListeningHeadset OperationHearing Aid CompatibleLine Queuing With CallbackLine SkippingLoud Ringing InterfaceMessage Waiting

Light/IndicationMute Microphone/HandsetOff-Hook RingingOff-Hook Voice Announce

(Standard)Off-Hook Voice Announce†

(Executive)One Time Do Not DisturbOne Touch Dialing KeysOn-Hook DialingProgrammable Keys

Station FeaturesProgrammed Station MessagesProtection From Barge-InPullout Directory TrayPulse to Tone Switch OverRedial

• Auto Retry• Last Number• Save Number

Remote HoldRing Modes

• Auto Answer• Ring—Eight Tone Choices• Voice Announce

Ringing PreferenceSpeakerphone**Station LockTri-Colored LightsVolume Settings

• Handset• BGM• Ringing• Paging• Speaker• Off-Hook Ring

Wall-Mountable Keysets

** Not available on 7 button model.

†Requires optional hardware and/or software. Ask your dealer for details.

Display FeaturesAccount Code DisplayCall Duration TimerCall For Group IdentificationCall Processing InformationCaller ID InformationCalling Party NameCalling Party NumberConference InformationDate and Time DisplayDialed NumberEnhanced StationProgrammingIdentification of RecallsIdentification of TransfersMessage Waiting CallerNumberOutside Line IdentificationOverride Identification

Programmed MessageDisplaySoft KeysStopwatch TimerUCD Supervisor Displays

Contact your authorized Samsung dealer:

System Specifications

Account Code Entry• Forced• Voluntary

All Call Voice PageAttention ToneAuthorization Codes

• Forced• Voluntary

Auto Attendant†Automatic HoldBackground MusicCaller Identification

• Name/Number Display

• Next Call• Save CID • Store CID• Inquire Park/Hold• Investigate • Abandon Call List (50)• Number to Name

Translation (350)Call Forwarding

• All Calls• Busy• No Answer• Forward DND• Busy/No Answer• Follow Me• External• To Voice Mail

Call Hold• Exclusive• System• Remote

Call Park and PageCall Pickup

• Directed• Groups (20)

Call Waiting/Camp-OnCentrex/PBX UseChain DialingClass of ServiceCommon Bell ControlConference

• Add On (5 Party)• Unsupervised

Computer Telephony Integration (CTI)• TAPI• TSAPI

Customer Set RelocationData SecurityDatabase PrintoutDialed Number

Identification Service (DNIS)

Direct In Lines

Direct Inward Dialing (DID)• DID (Use E&M Trunk)• Day/Night Routing• Busy or Camp-On Option

Direct Inward System Access (DISA)

Direct Trunk SelectionDirectory NamesDISA SecurityDistinctive RingingDoor Lock Release

(Programmable)Door PhonesDoor Phone Night RingE & M Tie Lines CopperExecutive Barge-In

(Override)• Station or Trunk• With/Without

Warning ToneExecutive/Secretary

PoolingExternal Music Interfaces External Page InterfacesFlash Key OperationFlexible Ringing

• Day Ring Assignments

• Night Ring Assignments

Hot LineIn Group/Out of GroupIncoming Call

DistributionIncoming/Outgoing

ServiceIndividual Line ControlLeast Cost RoutingLive System

Programming• From any Display

Keyset• With a Personal

ComputerMeet Me Page and

AnswerMemory ProtectionMessage Waiting

InstructionsMicrophone On/Off per

StationMusic on Hold—FlexibleNight Service

• Automatic• Manual

Off Premises Extensions (OPX)

Operator Group

Overflow• Operator• Station Group

Paging• Internal Zones (4)• External Zones (4)• All Internal• All External• Page All

Power Failure TransferPrimeline SelectionPrivate LinesProgrammable Line

PrivacyProgrammable TimersRecallsRemote Programming—PCRing Over PageSingle Line ConnectionsSpeed Dial Numbers (1500)

• Station List (50 Max)• System List (500 Max)

Speed Dial by DirectoryStation Hunt Groups (30)

• Distributed• Sequential• Unconditional

Station Message Detail Recording (SMDR)

System AlarmsSystem DirectoryTenant Services (2)Toll Restriction

• By Day or Night• By Line or Station• Eight Dialing Classes• Special Code Table

Toll Restriction OverrideTone or Pulse DialingTransfer

• Screened/Unscreened• Voice Mail Transfer Key• With Camp-On

Trunk Groups (11)Uniform Call

Distribution (UCD)†• Maximum of Five

Groups• Call Statistics• Agent Statistics• Group Supervisors

Universal AnswerVoice Mail IntegrationWalking Class of Service

†Requires optional hardware and/or software. Ask your dealer for details.

*