Radisson Agra

8/12/2019 Radisson Agra

1/91

INTDUSTRIAL TRAINING REPORT

ON

RADISSON BLU AGRA

COMPILED BY

DIVYA PRAKASH

PATHAK

2NDYEAR

4th SEM

ROLL NO:-120278

IHM BHOPAL


2/91

INDEX

ACKNOLODGEMENT

INTRODUCTION

FOOD & BEVERAGE SERVICE

HOUSE KEEPING

FOOD PRODUCTION

FRONT OFFICE

CONCLUSION

ACKNOWLEDGEMENT


3/91

As a a!t "# 2$% &'a! "# th' Th!'' Y'a!s D'(!'' )"*!s' +$ H"t',

Ma$a(''$t. th' st*%'$ts ha/' *$%'!("$' I$%*st!+a, T!a+$+$( "# 22 ''s.

h+)h +s a t!*' '"s*!' t" th' a)t*a, #*$)t+"$+$( "# th' +$%*st!&3 Th+s +s th'

'a)t t+' t" ('t a)*a+$t'% +th th' #a)ts "# th' +$%*st!& a$% %')+%' th'

a!'a "# !"#'ss+"$a, +$t'!'st3

I *$%'!'$t & 22 ''s "# I$%*st!+a, T!a+$+$( #!" 4TH56NE. 201 t" RD

NOV3 2013 M& t!a+$+$( at Th' Ra%+ss"$ BL6 ARA as a "$%'!#*,

''!+'$)' as & 'a!$'st '##"!t a$% %'/"t+"$ a+% ')',,'$t !'s*,ts3

I '!'ss & !"#"*$% (!at+t*%' #"! ha/+$( s',')t'% ' #"! th' I$%*st!+a,

T!a+$+$( P!"(!a3 I "*,% ,+' t" )"$/'& & tha$s t" th' T!a+$+$(

D'a!t'$t #"! ha/+$( )""!%+$at'% "*! t!a+$+$( ',,3

Th+s !'"!t +s a 9!+'# "# th' %'a!t'$ts I as '"s'% t" %*!+$( & t!a+$+$(

'!+"%3 Th+s +s a )",,')t+"$ a$% )"+,at+"$ "# at'!+a, "# '%*)at+/' /a,*'

(ath'!'% #!" th' h"t',3

INTRODUCTION


4/91

Ra%+ss"$ H"t', A(!a Ta East at' R"a% ,")at'% +$ A(!a +s a ; sta! !"'!t&

s!'a% "/'! a$ a!'a "# 43; a)!'s3 It has 140 ,**!+"*s !""s. h+)h a!'

)at'("!+s'% as S*'!+"! R"". D',*' Ba& R"". D',*' P"", V+' R"".

B*s+$'ss C,ass R"". E')*t+/' S*+t' a$% Ra%+ss"$ S*+t'3 A,, !""s +$ th'

h"t', a!' ',,-#*!$+sh'% +th "%'!$ a'$+t+'s. ,+'


5/91

D+s)"/'! A(!a Att!a)t+"$s $'a! th+s Ta Maha, H"t',

A t!+ t" A(!a +s $"t )",'t' +th"*t /+s+t+$( th' 9!'athta+$( Ta Maha,.

"'$ts #!" th' h"t',3 A#t'! /+s+t+$( th+s


6/91

RESTAURANT & BAR

E$"& "*! A(!a H"t',s O$-s+t' D+$+$( Ot+"$s

V+s+t th' 24-h"*! )"##'' sh". Th' Lat+t*%'. a$% ''!+'$)' A(!as $''st

h"t s"t. L+*+% L"*$(' Ba!. #'at*!+$( *$)",+)at'%. #,a/"!#*, #""% a$%

%!+$3 D+$' "$ *+). )"$t'"!a!& 'a,s at th' T'a L"*$(' "! !',a +th a

%!+$ at th' "",s+%' 9a!3 B*s+$'ss C,ass (*'sts sta&+$( "$ th' #"*!th #,""!

'$"&C,*9 L"*$(' #a)+,+t+'s3 I# &"*!' ,""+$( t" s'$% a $+(ht +$ %*!+$(

&"*! sta& +$ A(!a. th' h"t',s %',+)+"*s !"" s'!/+)' +s a/a+,a9,' 24 h"*!s a

%a&3

DAWAT-E-NAWAB

A "$'-"#-a-+$% !'sta*!a$t a$% a #+!st #"! A(!a. Daat-'-Naa9 +s th' h"t',s

s')+a, "##'!+$( t" (*'sts3 Th' s+-)"*!s' 'a, ',"!'s a,, as')ts "# I$%+a$

%+$+$( st&,'s a$% a't+t's. a$% 'a)h %+sh +s s'!/'% "$ s')+a,,& )!a#t'%

Ka$sa 9',, 'ta, %+$$'!a!'. h+)h +s $"$ #"! +ts $"9,' *a,+t+'s

t"a!%s h*a$ h'a,th3 A$"th'! #+!st #"! th+s )+t&. th' h"t', !'sta*!a$t has

s'a!at' /'('ta!+a$ a$% $"$-/'('ta!+a$ +t)h'$s #"! !'a!+$( a$% s'!/+$(

#""%3

O'$+$( H"*!s

D+$$'!:

1:0 - 22:0 h"*!s %a+,&
http://www.radissonblu.com/hotel-agra/serviceshttp://www.radissonblu.com/hotel-agra/services


7/91

Aa%aa9

At Daat-'-Naa9. 'F,, 9' ,a&+$( '/'!& ta9,' +th )*,+$a!& ast'!+')'s

#!" th' +'!+a, +t)h'$s "# th' Naa9s "# *$%+/+%'% I$%+a a$% a,s"

a)*a+$t+$( &"* +th th' $"9+,+t& "# a 9&("$' '!a - th' Naa9s3

Th' Naa9s '!' #a"*s #"! th'+! shaa$ s,'$%"*! a$% thaat ". a$%

+$#a"*s #"! th'+! !"#,+(at' ,+#'st&,'3 Th'& %+%$t $''% a$ "))as+"$ t" )a,,

#"! a M'h#+, a ('t-t"('th'!3 Th'+! (*'sts "# h"$"*! a$% th'+! '$t+!'

'$t"*!a(' '!' '$t'!ta+$'% +th *sha+!as "'t!& a$% ,+t'!at*!'. sha&a!+s

)"*,'ts. th*!+s a ('$!' "# ),ass+)a, *s+) a$% atha a$ '!'ss+/'

%a$)' #"!3 B*t hat (a+$'% !')'%'$)' "/'! a,, "th'! +$%*,('$)'s '!'

th'+! Daats !"&a, #'asts3 Th'&% s'$% a #"!t*$' "$ )'!'"$+a, s!'a%s

a$% #'ast t" th'+! h'a!ts )"$t'$t3


8/91

(*'sts +th a s+$(*,a! %+$+$( ''!+'$)' that t!a$s"!ts th' t" th' %a&s "#

Naa9+ (,"!&3 Th+s !'sta*!a$t +s th' h"t',s s')+a, "##'!+$( t" (*'sts. a$% +s

"$' "# a +$% #"! th' !'(+"$3

RATES

INR G Ta's V'('ta!+a$ M'$*. '! '!s"$

INR 1.0 G Ta's N"$-/'('ta!+a$ M'$*. '! '!s"$

THE LATITUDE

O$' "# th' #+$'st !'sta*!a$ts +$ A(!a. Th' Lat+t*%' +s a 24-h"*! )"##'' sh"

,")at'% "$ th' ,"99& ,'/',3 Th' Lat+t*%' 'has+?'s a,, +$%s "# )""+$(

t')h$+*'s a$% tast's3

O'$+$( H"*!s

L*$)h: 12:0 - 1;:00 %a+,&

D+$$'!: 1:0 - 22:0 %a+,&


9/91

LIQUID LOUNGE BAR

L+*+% L"*$(' Ba! +s "$' "# A(!as "st ')+t+$( $' %'/',"'$ts3 S't

+th+$ a $',& %'s+($'% sa)'. th' #+$' )*+s+$'. 't'$s+/' +$' ,+st.

s*t*"*s )")ta+,s a$% att'$t+/' s'!/+)' a' th' )h+) 9a! "$' "# th' 9'st

%+$+$( ''!+'$)'s +$ A(!a3 Th' '$* #'at*!'s "*th-at'!+$(.

)"$t'"!a!& )*+s+$'3

O'$+$( H"*!s

N""$ - +%$+(ht %a+,&

TEA LOUNGE

I%'a, #"! a *+) 9+t'. th' T'a L"*$(' s'!/'s a /a!+'t& "# '*+s+t' t'a a$%)"##'' "t+"$s. as ',, as #!'sh,& 9a'% s''t a$% sa/"*!& %',+(hts3

O'$+$( H"*!s

10:00 - 21:0 %a+,&


10/91

POOLSIDE BAR

Th' h"t', !"/+%'s a "",s+%' 9a!. h+)h "##'!s a,)"h",+) t'a a$% )"##''. as

',, as +$'s a$% s$a)s3

O'$+$( H"*!s

10:00 - 17:00 %a+,&

S'' M"!'

IN-ROOM DINING

Th' Ra%+ss"$ "##'!s !"" s'!/+)' 24 h"*!s a %a&. s'!/+$( a /a!+'t& "# '$t!''s

a$% s$a)s. as ',, as a #+$' s',')t+"$ "# 9'/'!a('s3

O'$+$( H"*!s

24 h"*!s %a+,&

MEETINGS AND EVENTS IN ARGA


11/91

H"st E,'(a$t B*s+$'ss M''t+$(s +$ th+s H"t',s A(!a E/'$t Sa)'

A(!a +s th' +%'a, ,a)' t" h"st &"*! ''t+$(. a$% th' Ra%+ss"$ B,* )a$ h',

&"* )!'at' "*tsta$%+$(. *$+*' '/'$ts3 Ta' a%/a$ta(' "# "!' tha$ ;.;00

s*a!' #''t "# st&,+sh sa)'. +%'a, #"! )"!"!at' 9*s+$'ss ''t+$(s. s")+a,

'/'$ts "! !+/at' %+$$'!s #"! * t" ;00 (*'sts3 Ch""s' #!" )"$t'"!a!& "!

h'!+ta('-st&,' !""s a$% 9' s*!' t" *t+,+?' th' B*s+$'ss C'$t!' a$% th'

h"t',s A(!a s')!'ta!+a, s'!/+)'s #!" th' =!"$t D's3

Th+s A(!a M''t+$( Sa)' I$),*%'s:

B*s+$'ss C'$t!' 9"a!% !""s

Da& %','(at' )"$#'!'$)' a)a('s

M''t+$( !""s #"! * t" ;00 '",'

Ba$*'t La$s - Th' P!'s+%'$t S*a!' !"/+%'s "*t%""! ,a$s that )a$

a))""%at' 00 t" 1.000 '",'

M'$*s ta+,"!'% t" &"*! a!t+)*,a! tast' a$% 9*%('t

O$-s+t' a*%+">/+s*a, a!t$'!

SERVICES


12/91

S*'!9 H"t', S'!/+)'s +$ A(!a

R',a at "$' "# th' 9'st I$%+a h"t',s3 K'' * +th "! +$ th' B*s+$'ss

C'$t!' a$% h"st ''t+$(s "# a$& s+?' +$ "$' "# th' h"t', ''t+$( !""s3 I#

&"*!' +$ A(!a #"! /a)at+"$. "! * a s'at "$ "$' "# th' t!'a%+,,s "!

)&),'s +$ th' =+t$'ss C'$t!'. a$% th'$ s"a * th' 9'a*t+#*, I$%+a$ s*$ at th'

s++$( "",3 Pa'! &"*!s',# +th "$' "# th' !',a+$( th'!a+'s at th'

Sa 9'#"!' #'ast+$( "$ #+$' I$%+a$ )*+s+$'at th' h"t',s "$'-"#-a-+$%

!'sta*!a$t. Daat-'-Naa93

HEALTH CL6B J SPA

Th' H'a,th C,*9 J Sa +s ,")at'% "$ th' s')"$% #,""! a$% #'at*!'s a$

"*t%""! "",. sa. st'a !"" a$% (&3 A !a$(' "# th'!a+'s +s a/a+,a9,'3

Massa('s +$),*%' %'' t+ss*'. !'#,'","(& a$% a$& "th'!s3 T!'at'$ts

+$),*%' #a)+a,s. s+$ t!'at'$ts. %'t"+#&+$( !as. 9"%& '#",+at+"$.

a$+)*!'s. '%+)*!'s a$% a+$(3

BUSINESS CLASS LOUNGE
http://www.radissonblu.com/hotel-agra/dininghttp://www.radissonblu.com/hotel-agra/dining


13/91

Th' B*s+$'ss C,ass L"*$(' +s a$ '),*s+/' s,+t-,'/', ha/'$ ,")at'% "$ ,'/',

#"*!. h+)h s'!/'s a %',*' h"t 9*##'t 9!'a#ast. %a&t+' !'#!'sh'$ts a$%

)a$as +th '/'$+$( %!+$s3 Th+s '),*s+/' L"*$(' +s a/a+,a9,' h'$ &"*

sta& +$ a B*s+$'ss C,ass R""3

BUSINESS CENTRE

Th' B*s+$'ss C'$t!' +s ,")at'% "$ th' #+!st #,""! a$% )a$ a))""%at' a,,

&"*! "##+)' $''%s3 H"st ''t+$(s "# a$& s+?' +$ "$' "# th' th!'' atta)h'%

h"t', ''t+$( !""s3 I# &"* ha/' a$& s')!'ta!+a, $''%s %*!+$( &"*! t+' +$

A(!a. I$%+a. ,'as' s'' th' h"t',s =!"$t D's3


14/91

FOOD & BEVERAGE SERVICE


15/91

INTRODUCTION:

The previous of food & Beverage away from home forms a substantial part

of the activities of the hotel and catering industry by which it is a part, the food

and beverage function is characterized both by its diversity by its size.

The Food and Beverage department is one of the major revenue

generating department of adisson !otel "!#$%#B# because of its vast

number of outlets involved, 'uality of food present and the type of service

offered.

The adisson "!#$%#B# has ( %nternational standard restaurantsoffering a variety of cuisines, )* hrs room service.

The "reat +abab Factory is the %ndian specialty restaurant located on the

lobby level. %t is net to coffee shop and overloo-s the pool. it is currently under

renovation/

%ching is a 0hinese specialty restaurant located at lobby level and it is

opposite to business center. %t serves ecellent 0hinese cuisine.

RESTAURANT & BAR

E$"& "*! A(!a H"t',s O$-s+t' D+$+$( Ot+"$s

V+s+t th' 24-h"*! )"##'' sh". Th' Lat+t*%'. a$% ''!+'$)' A(!as $''st

h"t s"t. L+*+% L"*$(' Ba!. #'at*!+$( *$)",+)at'%. #,a/"!#*, #""% a$%

%!+$3 D+$' "$ *+). )"$t'"!a!& 'a,s at th' T'a L"*$(' "! !',a +th a

%!+$ at th' "",s+%' 9a!3 B*s+$'ss C,ass (*'sts sta&+$( "$ th' #"*!th #,""!

'$"&C,*9 L"*$(' #a)+,+t+'s3 I# &"*!' ,""+$( t" s'$% a $+(ht +$ %*!+$(

&"*! sta& +$ A(!a. th' h"t',s %',+)+"*s !"" s'!/+)' +s a/a+,a9,' 24 h"*!s a

%a&3
http://www.radissonblu.com/hotel-agra/serviceshttp://www.radissonblu.com/hotel-agra/services


16/91

DAWAT-E-NAWAB

A "$'-"#-a-+$% !'sta*!a$t a$% a #+!st #"! A(!a. Daat-'-Naa9 +s th' h"t',s

s')+a, "##'!+$( t" (*'sts3 Th' s+-)"*!s' 'a, ',"!'s a,, as')ts "# I$%+a$

%+$+$( st&,'s a$% a't+t's. a$% 'a)h %+sh +s s'!/'% "$ s')+a,,& )!a#t'%

Ka$sa 9',, 'ta, %+$$'!a!'. h+)h +s $"$ #"! +ts $"9,' *a,+t+'s

t"a!%s h*a$ h'a,th3 A$"th'! #+!st #"! th+s )+t&. th' h"t', !'sta*!a$t has

s'a!at' /'('ta!+a$ a$% $"$-/'('ta!+a$ +t)h'$s #"! !'a!+$( a$% s'!/+$(

#""%3

O'$+$( H"*!s

D+$$'!:

1:0 - 22:0 h"*!s %a+,&

Aa%aa9

At Daat-'-Naa9. 'F,, 9' ,a&+$( '/'!& ta9,' +th )*,+$a!& ast'!+')'s

#!" th' +'!+a, +t)h'$s "# th' Naa9s "# *$%+/+%'% I$%+a a$% a,s"

a)*a+$t+$( &"* +th th' $"9+,+t& "# a 9&("$' '!a - th' Naa9s3

Th' Naa9s '!' #a"*s #"! th'+! shaa$ s,'$%"*! a$% thaat ". a$%

+$#a"*s #"! th'+! !"#,+(at' ,+#'st&,'3 Th'& %+%$t $''% a$ "))as+"$ t" )a,,

#"! a M'h#+, a ('t-t"('th'!3 Th'+! (*'sts "# h"$"*! a$% th'+! '$t+!'

'$t"*!a(' '!' '$t'!ta+$'% +th *sha+!as "'t!& a$% ,+t'!at*!'. sha&a!+s


17/91

)"*,'ts. th*!+s a ('$!' "# ),ass+)a, *s+) a$% atha a$ '!'ss+/'

%a$)' #"!3 B*t hat (a+$'% !')'%'$)' "/'! a,, "th'! +$%*,('$)'s '!'

th'+! Daats !"&a, #'asts3 Th'&% s'$% a #"!t*$' "$ )'!'"$+a, s!'a%s

a$% #'ast t" th'+! h'a!ts )"$t'$t3


18/91

THE LATITUDE

O$' "# th' #+$'st !'sta*!a$ts +$ A(!a. Th' Lat+t*%' +s a 24-h"*! )"##'' sh"

,")at'% "$ th' ,"99& ,'/',3 Th' Lat+t*%' 'has+?'s a,, +$%s "# )""+$(

t')h$+*'s a$% tast's3

O'$+$( H"*!s

L*$)h: 12:0 - 1;:00 %a+,&

D+$$'!: 1:0 - 22:0 %a+,&

LIQUID LOUNGE BAR

L+*+% L"*$(' Ba! +s "$' "# A(!as "st ')+t+$( $' %'/',"'$ts3 S't

+th+$ a $',& %'s+($'% sa)'. th' #+$' )*+s+$'. 't'$s+/' +$' ,+st.s*t*"*s )")ta+,s a$% att'$t+/' s'!/+)' a' th' )h+) 9a! "$' "# th' 9'st

%+$+$( ''!+'$)'s +$ A(!a3 Th' '$* #'at*!'s "*th-at'!+$(.

)"$t'"!a!& )*+s+$'3

O'$+$( H"*!s


19/91

N""$ - +%$+(ht %a+,&

TEA LOUNGE

I%'a, #"! a *+) 9+t'. th' T'a L"*$(' s'!/'s a /a!+'t& "# '*+s+t' t'a a$%

)"##'' "t+"$s. as ',, as #!'sh,& 9a'% s''t a$% sa/"*!& %',+(hts3

O'$+$( H"*!s

10:00 - 21:0 %a+,&

POOLSIDE BAR

Th' h"t', !"/+%'s a "",s+%' 9a!. h+)h "##'!s a,)"h",+) t'a a$% )"##''. as

',, as +$'s a$% s$a)s3

O'$+$( H"*!s10:00 - 17:00 %a+,&

S'' M"!'


20/91

IN-ROOM DINING

Th' Ra%+ss"$ "##'!s !"" s'!/+)' 24 h"*!s a %a&. s'!/+$( a /a!+'t& "# '$t!''s

a$% s$a)s. as ',, as a #+$' s',')t+"$ "# 9'/'!a('s3

O'$+$( H"*!s

24 h"*!s %a+,&

MEETINGS AND EVENTS IN ARGA

H"st E,'(a$t B*s+$'ss M''t+$(s +$ th+s H"t',s A(!a E/'$t Sa)'

A(!a +s th' +%'a, ,a)' t" h"st &"*! ''t+$(. a$% th' Ra%+ss"$ B,* )a$ h',

&"* )!'at' "*tsta$%+$(. *$+*' '/'$ts3 Ta' a%/a$ta(' "# "!' tha$ ;.;00

s*a!' #''t "# st&,+sh sa)'. +%'a, #"! )"!"!at' 9*s+$'ss ''t+$(s. s")+a,


21/91

'/'$ts "! !+/at' %+$$'!s #"! * t" ;00 (*'sts3 Ch""s' #!" )"$t'"!a!& "!

h'!+ta('-st&,' !""s a$% 9' s*!' t" *t+,+?' th' B*s+$'ss C'$t!' a$% th'

h"t',s A(!a s')!'ta!+a, s'!/+)'s #!" th' =!"$t D's3

Th+s A(!a M''t+$( Sa)' I$),*%'s:

B*s+$'ss C'$t!' 9"a!% !""s

Da& %','(at' )"$#'!'$)' a)a('s

M''t+$( !""s #"! * t" ;00 '",'

Ba$*'t La$s - Th' P!'s+%'$t S*a!' !"/+%'s "*t%""! ,a$s that )a$

a))""%at' 00 t" 1.000 '",'

M'$*s ta+,"!'% t" &"*! a!t+)*,a! tast' a$% 9*%('t

O$-s+t' a*%+">/+s*a, a!t$'!

SERVICES

S*'!9 H"t', S'!/+)'s +$ A(!a

R',a at "$' "# th' 9'st I$%+a h"t',s3 K'' * +th "! +$ th' B*s+$'ss

C'$t!' a$% h"st ''t+$(s "# a$& s+?' +$ "$' "# th' h"t', ''t+$( !""s3 I#

&"*!' +$ A(!a #"! /a)at+"$. "! * a s'at "$ "$' "# th' t!'a%+,,s "!

)&),'s +$ th' =+t$'ss C'$t!'. a$% th'$ s"a * th' 9'a*t+#*, I$%+a$ s*$ at th'

s++$( "",3 Pa'! &"*!s',# +th "$' "# th' !',a+$( th'!a+'s at th'

Sa 9'#"!' #'ast+$( "$ #+$' I$%+a$ )*+s+$'at th' h"t',s "$'-"#-a-+$%

!'sta*!a$t. Daat-'-Naa93
http://www.radissonblu.com/hotel-agra/dininghttp://www.radissonblu.com/hotel-agra/dining


22/91

HEALTH CL6B J SPA

Th' H'a,th C,*9 J Sa +s ,")at'% "$ th' s')"$% #,""! a$% #'at*!'s a$

"*t%""! "",. sa. st'a !"" a$% (&3 A !a$(' "# th'!a+'s +s a/a+,a9,'3

Massa('s +$),*%' %'' t+ss*'. !'#,'","(& a$% a$& "th'!s3 T!'at'$ts

+$),*%' #a)+a,s. s+$ t!'at'$ts. %'t"+#&+$( !as. 9"%& '#",+at+"$.

a$+)*!'s. '%+)*!'s a$% a+$(3

BUSINESS CLASS LOUNGE

Th' B*s+$'ss C,ass L"*$(' +s a$ '),*s+/' s,+t-,'/', ha/'$ ,")at'% "$ ,'/',

#"*!. h+)h s'!/'s a %',*' h"t 9*##'t 9!'a#ast. %a&t+' !'#!'sh'$ts a$%

)a$as +th '/'$+$( %!+$s3 Th+s '),*s+/' L"*$(' +s a/a+,a9,' h'$ &"*

sta& +$ a B*s+$'ss C,ass R""3


23/91

BUSINESS CENTRE

Th' B*s+$'ss C'$t!' +s ,")at'% "$ th' #+!st #,""! a$% )a$ a))""%at' a,,

&"*! "##+)' $''%s3 H"st ''t+$(s "# a$& s+?' +$ "$' "# th' th!'' atta)h'%

h"t', ''t+$( !""s3 I# &"* ha/' a$& s')!'ta!+a, $''%s %*!+$( &"*! t+' +$

A(!a. I$%+a. ,'as' s'' th' h"t',s =!"$t D's3


24/91

HIERARCHY

irector F&B

F&B 1anager

#ssistant F&B 1anager

estaurant 1anager

#ssistant estaurant 1anager

2enior 0aptain

0aptain

2teward

#ssistant 2teward

#pprentice

Trainees


25/91

JOB DESCRIPTION:

Restaurant Manager

estaurant 1anager is the person in charge of the restaurant. !as enormous

responsibility bestowed on him. This signifies proper service and guest

satisfaction in this restaurant his duties are3

4. 2etting of wor- standards for staff wor-ing here.

). 5reparing duty roasters, i.e., distribution of staff as per need.

(. !andling staff complaints, disputes, granting leaves and ta-ing

disciplinary actions.

*. !andling guest complaints unusual circumstances etc

6. 1aintains records and the sole representative of the management in

this restaurants.

Sen!r Ca"tan

4. !e grooms the staff chec-s uniform.

). 2upervision of service of food to the guest, ta-ing orders and also

handles guest complaints.

(. !e fies the duty roster and distributes the various jobs to be

performed .


26/91

Ca"tan

4. 2ervice of food in charge of few tables.

). 0over laying and mis7en7place supervision ta-es down food order.

(. 2ometime place order in -itchen and does pic-7up.Ste#ar$s

4. Ta-ing down orders placing order in the -itchen pic-7up, service of

beverage, water, laying of cover, placing of bills etc.

). 1iscellaneous wor-.

Bar%an

4. 5reparing coc-tails and delivers li'uor and wines to the stewards.

). %ssue soft drin-s and beers to stewards for service.

(. The mis7en7place for the bar section, -eeping par stoc-s of li'uor and

cigarettes.

Tranees

4. They follow the stewards in their wor- and often ta-e initiative

themselves

). 0learance from table and side stations.

De"art%ent G!as an$ O'(e)t*es

Being an F & B outlet so the main objective of profit maimization depends

entirely on cover sales.


27/91

"uest satisfaction is given a top priority. This restaurant has good

turnover among the all F & B outlets in the hotel.

B Sette%ent:

The true of che'ue is sent to cash. %n of %n house guest the room no is

written on the che'ue, and it is duly signed by the oom "uest. The true copy is

sent to the cashier to get it posted to the room and the carbon copy is given to

the guest similarly in the case of outside guest the carbon copy is given to the

guest.


28/91

The linen h! i" #"e$ in he %e"!#%!n !%e-

13 D+$$'! $a+$ 18 18

23 T'a Na+$

3


29/91

J!' $es)r"t!n:

Restaurant Manager

The administrative head of this restaurant. !e has the responsibility of

guest satisfaction, smooth functioning, proper coordination with other

departments & above all revenue maimization in this restaurant.

4. !e does staffing glomming, chec- staff uniform

). !e fies duty rosters

(. !e often presents menu, serves food to 8%5 guests.

Sen!r Ca"tan

4. 2taff grooming, staff discipline, staff disputes.

). #llocation of stations to staff.

(. !andling guest complaints.

*. !e has to ta-e note of par stoc- of linen, stationary.

6. eceiving guests and bidding them off.

9. !e has to handle discrepancies in settlement of bills.

:. ;here there is a bar he has to ta-e par stoc- of beverages.

C!(!in"


30/91

Th' )ata+$s ha/' "!' "! ,'ss th' sa' !'s"$s+9+,+t+'s as a s'$+"! )ata+$

+th #' )ha$('s3

Se)!%$

*+ S'tt+$( * "# 9*##'t

,+ S'!/+$( "# #""% t" th' (*'st

+ C,'a!a$)'

.+


31/91

Ine% De(!%'en!l Rel!i/n"hi(

Th' Ba$*'t *st a+$ta+$ a s""th !',at+"$sh+ +th +t)h'$.

+t)h'$ st'a!%+$(. a+$t'$a$)'. sa,'s h"*s'''+$(. t','h"$'s J t','

%'a!t'$t3 Th+s +s '/+%'$t #!" =*$)t+"$ P!"s')t*s 3Th' 9a$*'t sa,'s

a$a('! s"'t+'s a' a$ +$+t+a, a!"a)h t" s',, th' )at'!+$( #a)+,+t+'s "#

a$ 'sta9,+sh'$t3


32/91

IN ROOM DINING

Th+s s')t+"$ +s !'s"$s+9,' #"! !"/+%+$( =""% J B'/'!a(' s'!/+)'s +$

th' !""3 It +s ,")at'% "$ th' '!" #,""! at th' #!"$t "# NYC )"$t+$'$ta,

+t)h'$ a$% +s +$ )ha!(' )a!!&+$( "*t th' "!%'!s ,a)'% 9& th' +$-h"*s' (*'st

t" 9' s'!/'% +$ th'+! !""s3 Th+s +s a %'a!t'$t !*$ #"! 24 h!s t" sat+s#& th'

(*'st $''%s t" '$s*!' 24 h!s s'!/+)' %'a!t'$t !*$s "$ sh+#ts3

M"!$+$( 7:00 a t" 4:00

E/'$+$( :00 t"12:00 a

N+(ht 11:00 t" 8:00a

S0"e' F/ll/)e$ in IRD

Th' "!%'!s a!' !')'+/'% 9& !"" s'!/+)' "$ t','h"$'3 Th's' "!%'!s

ta'!s s+t +$ a s')+a, !"" s" as t" a/"+% a$& %+st*!9a$)' h+,' ta+$( a$&

"!%'!s3 S"'t+'s. "!%'!s )"' +$ th!"*(h %""!$"9 )a!%s3 Th+s +s *s'% #"!

9!'a#ast "!%'!s a$% "$)' th'& a!' t+)'% th'& ha/' t" ,'#t "$ th' %""!$"93

Th+s %""!$"9 )a!%s a!' ,a)'% +$ 'a)h !"" %*!+$( t*!$ %"$ s'!/+)' 9&

th' H"*s'''+$( sta##3 Th+s )a!%s +s th'$ h*$( "*ts+%' th' %""! #+,,'% 9& th'

(*'st J a!' +)'% 9& th' IRD sta## 9'#"!' 0400 h!s3

I$ )as'. th' "!%'!s a!' !')'+/'% 9& t','h"$'. +th th' t','h"$'

!+$(s th' !"" $"3 #!" h'!' th' (*'st +s )a,,+$( a'a!s "$ th' s)!''$ "#

th' t','h"$' s" that th' "!%'! ta'! *+),& #''%s +$ th' !"" $"3 +$ th'

)"*t'! a$% a%%!'ss th' (*'st 9& $a'3


33/91

Th'!' +s a s')+#+) )"%' #"! '/'!& +t' "$ th' '$*3 Th' )"%' $"3 a!'

#'% +$t" th' )"*t'! 9& th' "!%'! ta'$3 Th' )"*t'! !+$ts th' )h'*'

a$% )h'*' +s !+$t'% +$ t" )"+'s3

O$' sta&s +th th' (*'st3 O$' +s (+/'$ 9a$ +th th' )ash3 Th' "!%'!

+s ass'% "$ th' st'a!% 9& th' )ata+$ h" ,a)'% th' "!%'! +th th' KOT

at th' +t)h'$ a$% th'$ !'a!'s th' t!a& t!",,'& a$% ('ts th' "!%'! )h')'%

9& th' a$a('! "! )ata+$ a$% th'$ !")''%s t" th' !""s3

)"##'' t!a&s. #' A'!+)a$ 9!'a#ast AB= t!a&s. s'tt+$( "# t!",,'&s.

),'a$+$( "# )*t,'!& a$% )!")'!&. ++$( "# (,ass's. "$,& a#t'! a,, th' +s-'$-

,a)' +s %"$' th' ha$%"/'! +s ta'$ 9& th' $'t sh+#t3

Th' st'a!%+$( %'a!t'$t +s !'s"$s+9,' t" ),'a$ th' )!")'!&. )*t,'!& a$%

(,ass's "# !"" s'!/+)'3

E1#i('en #"e$

I)'-a+$( *s'%

T!a&s A,, a!' a%' "# s+,/'! ,at'% st'', t!a&s a!' "# s+?'s

a R"*$% T!a&s

9 CB= T!a&s

) AB= T!a&s


34/91

C!")'!&

C*t,'!&

2/3 De"4%i(i/n

IRD M!n!5e%

IRD Ma$a('! has th' #",,"+$( %*t+'s a$% !'s"$s+9+,+t+'s as th' h'a% "# th+s

%'a!t'$t

13 H' +s !'s"$s+9,' #"! th' '!#"!a$)' "# th+s %'a!t'$t3

23 H' #+'s %*t& !"st'!s +$ )"-"!%+$at+"$ +th sta##3

3 H' s'ts "! sta$%a!%3

43 H' %'a,s +th (*'st )",a+$ts 3

;3 H' $"t's a! st") #"! a,, +t's /+? t'a ,'a#. s*(a!. )*,s's. ,+$'$

't) a$% "!%'!s !'*+!'% +t's t" st"!'s3

C!(!in"

13 D+st!+9*t+"$ "# "!%'!s t" sta##

23 C",,')t+"$ "# "!%'!s #!" "!%'! ta'!s

3 Ma+$( VIP ,+sts #"! s*,+'s "# )""+'s a$% #!*+t 9as'ts


35/91

43 Ha$%,'s ),'a!a$)' ,+sts a$% %+st!+9*t's th' a))"!%+$( t" #,""!s

;3 O#t'$ )h')s t!a& s't *3.

Se)!%$

13 Th'& %" s'!/+)' "# (""%s a$% 9'/'!a(' t" !""

23 D" ),'a!a$)' #,""! +s'

3 A!!a$('s t!a&s. #!*+ts +$ #!*+t 9as't. +)s * #""% #!" +t)h'$

43 ="! s'!/+)' "# t'a. th'& s',')t a"*$t J t&' "# th' ,'a#. as '!

th' "!%'!3

De(!%'en!l G/!l" & O36e4i7e"

As a$& "th'! = J B "*t,'t. th' a+$ "9')t+/' "# th+s %'a!t'$t +s t"

a++?' sa,' "# #""% a$% 9'/'!a('3 As th+s #a)+,+t& +s "'$ "$,& #"! !""

(*'sts th' s'!/+)' *st 9' !"/+%'% a$% ta),' a$& )",a+$ts !'(a!%+$(

%',a&. 't)3 a& '##')t th' /'!& !'*tat+"$ "# th' h"t',3

Ine%$e(!%'en!l Rel!i/n"hi(

Th+s %'a!t'$t as !"$"*$)'% !',at+"$sh+ +th th' #",,"+$( %'a!t'$ts:

13 K+t)h'$: Th' !"%*)t+"$ s')t+"$ "# = J B %'a!t'$t +s th'

#+!st +$ t" a$& = J B s'!/+)' "*t,'t3

23 Ma+$ Cash: Th' '$%+$( 9+,, )"' h'!' %+!')t,&. t" 9' "st'%

+$ th' #",+" "# th' !'s')t+/' (*'st =!"$t O##+)'


36/91

3 K+t)h'$ St'a!%+$(: ="! !'(*,a! ash+$( "# )!")'!& a$%

)*t,'!&. a$% '!+"%+) 9*!$+sh+$(.'t)3 th' ),'a$+$( "# th' R""

S'!/+)' A!'a +s a tas #"! +t)h'$ st'a!%+$(3 V+%'" (a's3


37/91


38/91

HOUSE KEEPING

INTRODUCTION

H"*s' ''+$( ,+t'!a,,& 'a$s ''+$( th' h"*s' +$ "!%'! +$

t'!s "# ),'a$,+$'ss. H&(+'$' a$% '/'!&th+$( ',s' that ("'s

a,"$( +th th+s3

Th' R",' "# th+s %'a!t'$t +s /+ta, +$ a$& sta! !at'% h"t',3 It +s

th' Ba)9"$' "# th' h"t',3 C,'a$,+$'ss "# th' L"99&. th'

R""s. th' !'sta*!a$t a$% C"!!+%"!s t" $a' a #' +s th'

!'s"$s+9+,+t& "# th' H"*s' K''+$( D'a!t'$t3

Th' h",' "'!at+"$ +s s,+t 9't''$ sh+#ts - "!$+$(.'/'$+$( J $+(ht3 Th' !'s"$s+9+,+t+'s "# th' "!$+$( sh+#t

+$),*%'s )",,')t+$( ,a*$%!&. !','$+sh+$( "# (*'st s*,+'s +$

!""s a$% "# )"*!s'. ),'a$+$( "# 9"th "))*+'% !""s as ',,

as th"s' /a)at'% 9& (*'sts +$ t'!s "# )ha$(' "# ,+$'$.

/a)**+$(th' )a!'t. st'!+,+?at+"$ "# (,ass's. %+s+$#')t+$( th'

9ath!""s 't)3 Th' sta##s a,s" ha/' t" )h') #"! a$& +ss+$(

"! %aa('% +t's3

Th' '/'$+$( sh+#t +s '$t!*st'% +th th' tas "# %',+/'!+$( (*'st

,a*$%!&. att'$%+$( t" a$& (*'st !'*'st a$% a,s". th' '/'$+$( s'!/+)' "#

!""3


39/91

Th' $+(ht sh+#t +s !'s"$s+9,' #"! th' th"!"*(h ),'a$+$( "# th'

*9,+) a!'as3 A s)h'%*,' +s a%' at th' 9'(+$$+$( "# 'a)h "$th3

A$"th'! #*$)t+"$. h+)h )"'s *$%'! th' *!/+' "# th+s %'a!t'$t. +s

th' *'' "# a,, ,+$'$ a$% sta## *$+#"!s3 ="! th+s *!"s'. th'!'s a

s'a!at' ,+$'$ !"". h+)h +s a$$'% 9& a sta## ',, /'!s'% +$ th'

ha$%,+$( "# %+##'!'$t +$%s "# ,+$'$3 O$,& a#t'! th' s*'!/+s"! +$s')ts

th' !"". +s th' !"" ),'a!'% t" th' =!"$t D's t" '$a9,' th' t" a,,"t +t

t" a *'st3 =*+(at+"$ +s a,s" )a!!+'% "*t at t+'s t" a/"+% th' '$a)' "#

'sts3

ACCOMODATION

R""s

R'st


40/91

SUPERIOR ROOM

S*'!+"! R""s a!' st&,+sh. ',,-a"+$t'% !""s that #'at*!' %!"-%"$

,+(hts a9"/' 9'%s+%' ta9,'. ""%'$ h'a%9"a!% a$% "/'a9,' "! %'s +th

)ha+!3 Th' A))'ss+9,' R"" +s s++,a! +$ st&,' t" th' S*'!+"! R"" a$%

#'at*!'s a%*st'% sh"'! #a)+,+t+'s. a%*st'% 9'%. %'s. 9as+$ h'+(ht a$% a$

a))'ss+9,' t"+,'t3

A!"+at' !"" s+?'

; 2

Ma+* $*9'! "# (*'sts

2

P,'as' '$"&

LCD #,at-s)!''$. sat',,+t' t','/+s+"$

C"##'' a$% t'a a'!

D*a,-,+$' t','h"$' +th %ata "!t a$% %+!')t $at+"$a, a$% +$t'!$at+"$a,

%+a,+$(

H+(h-s''%. +!','ss I$t'!$'t a))'ss )",+'$ta!&

I$-!"" %+$+$( a/a+,a9,' 24 h"*!s

I!"$>+!"$+$( 9"a!% a$% ha+! %!&'!

M+$+ 9a!

O/'!s+?'% "! %'s +th ta9,' ,a

S*+t's a/a+,a9,'


41/91

D',*' Ba& R""

D',*' R""s a!' )"$t'"!a!& +$ st&,' a$% ('$'!"*s +$ s+?'3 Th'& ha/'

!'+* "s+t+"$+$( th!"*(h"*t th+s A(!a h"t',. #!" th' #+!st #,""! t" th'

th+!% #,""!3

P,'as' '$"&

LCD #,at-s)!''$. sat',,+t' t','/+s+"$

C"##'' a$% t'a a'!


%+a,+$(

H+(h-s''%. +!','ss I$t'!$'t a))'ss )",+'$ta!&

I$-!"" %+$+$( a/a+,a9,' 24 h"*!s

I!"$>+!"$+$( 9"a!% a$% ha+! %!&'!

M+$+ 9a!

O/'!s+?'% "! %'s +th ta9,' ,a

S*+t's a/a+,a9,'

DELUXE POOL VIEW ROOMS

D',*' P"", V+' R""s a!' ,")at'% "$ th' th+!% #,""! "# th' h"t',3 Th's'

A(!a h"t', !""s #'at*!' a%%'% a'$+t+'s a$% 9'a*t+#*, /+'s "# th' h"t',

"",3


42/91

P,'as' '$"&

LCD #,at-s)!''$. sat',,+t' t','/+s+"$

C"##'' a$% t'a a'!


%+a,+$(

H+(h-s''%. +!','ss I$t'!$'t a))'ss )",+'$ta!&

I$-!"" %+$+$( a/a+,a9,' 24 h"*!s

I!"$>+!"$+$( 9"a!% a$% ha+! %!&'!

M+$+ 9a!

O/'!s+?'% "! %'s +th ta9,' ,a

S*+t's a/a+,a9,'

BUSINESS CLASS ROOM

B*s+$'ss C,ass R""s "##'! a "!' st!'a,+$'% ,a&"*t a$% +$),*%'

)",+'$ta!& a))'ss t" th' B*s+$'ss C,ass L"*$('3

P,'as' '$"&

LCD #,at-s)!''$. sat',,+t' t','/+s+"$

C"##'' a$% t'a a'!


%+a,+$(

H+(h-s''%. +!','ss I$t'!$'t a))'ss )",+'$ta!&


43/91

I$-!"" %+$+$( a/a+,a9,' 24 h"*!s

I!"$>+!"$+$( 9"a!% a$% ha+! %!&'!

M+$+ 9a!

O/'!s+?'% "! %'s +th ta9,' ,a

SUITES AVAILABLE

EXECUTIVE SUITE

E')*t+/' S*+t's a!' )h+). ,a!('. "'$ ,a$-st&,' s*+t's +th a$ a%%+t+"$a,

,"*$(' a!'a a$% st'!'" s&st'3 R"" a'$+t+'s a,s" +$),*%' a

)",+'$ta!& 9"tt,' "# +$' "$ a!!+/a,3 L+(ht'! )","!'% )a!'t a$% ""%

#+$+sh's a!' #'at*!'% th!"*(h"*t3

P,'as' '$"&

LCD #,at-s)!''$. sat',,+t' t','/+s+"$

C"##'' a$% t'a a'!


%+a,+$(

H+(h-s''%. +!','ss I$t'!$'t a))'ss )",+'$ta!&

I$-!"" %+$+$( a/a+,a9,' 24 h"*!s

I!"$>+!"$+$( 9"a!% a$% ha+! %!&'!

M+$+ 9a!

O/'!s+?'% "! %'s +th ta9,' ,a


44/91

S*+t's a/a+,a9,'

RADISSON SUITE

Ra%+ss"$ S*+t's a!' ,a!('. "'$ ,a$ s*+t's that #'at*!' a s'a!at'% %+$+$(

a!'a a$% 9'%!"" +th a t'!!a)' "/'!,""+$( th' Ta Maha,3 Th's' )h+)

!""s a!' %'s+($'% +th ,+(ht'! )","!'% )a!'t a$% ""% #+$+sh's. +th a

)",+'$ta!& 9"tt,' "# +$' !"/+%'% "$ a!!+/a,3

P,'as' '$"&

LCD #,at-s)!''$. sat',,+t' t','/+s+"$

C"##'' a$% t'a a'!


%+a,+$(

H+(h-s''%. +!','ss I$t'!$'t a))'ss )",+'$ta!&

I$-!"" %+$+$( a/a+,a9,' 24 h"*!s

I!"$>+!"$+$( 9"a!% a$% ha+! %!&'!

M+$+ 9a!

O/'!s+?'% "! %'s +th ta9,' ,a

S*+t's a/a+,a9,'


45/91

A))'ss+9+,+t& ='at*!'s


46/91

6h",st'!& Va,'ts R"" P*9,+) a!%'$'!s N+(ht Sh+#t

Ta+,"! Att'$%a$t A!'a 9"&s 9"&s

T!a+$''s

ROOMS

O*! 9'a*t+#*,,& a"+$t'% (*'st !""s +$),*%' 27 s*+t's a$% "$' !'s+%'$t+a,

s*+t'3 Th'!' +s a$ '),*s+/' Ra%+ss"$ C,*9 #,""! +th a C,*9 L"*$('.

)",+'$ta!& 9!'a#ast a$% ha& h"*!s3


47/91

Th' sa)+"*s !""s a!' a'sth't+)a,,& %'s+($'% +th !+)h s+, *h",st'!& a$%

,+$'$. +$ tast'#*,,& at)h'% )","*! )"9+$at+"$s3

R//' A'eniie"

I$ !"" t'a>)"##'' a'!

M+$+ 9a!

Ha+! %!&'!

C",+'$ta!& 9"tt,' "# +$'!a, at'!

=!*+t ,att'! !','$+sh'% %a+,&

2OB DESCRIPTION

EXECUTIVE HOUSEKEEPER

S*'!/+s's a$% +s !'s"$s+9,' #"! th' ),'a$,+$'ss. "!%'! a$%

a'a!a$)' "# h"t', !"". *9,+) a!'as. "th'! #a)+,+t+'s. s'!/+)'

a!'a. ,+$'$ J *$+#"!3

S)h'%*,'s. !')!*+ts. t!a+$. %+s)ha!(+$( a$% %+s)+,+$+$( a,,

%'a!t'$t ',"&''s3

Pa!t+)+at's +$ a,, %'a!t'$t h'a% ''t+$(s3

L""s +$t" a+$t'$a$)' !'*+!''$ts. !'*+s+t+"$ t" '$s*!' that

t+,, *9,+) a!'as a$% (*'st a))""%at+"$ sta$%a!%s a!'

a+$ta+$'%


48/91

P!'a!' a$$*a, HK 9*%('t

T!a+$'% a,, ',"&''s t" '!#"! th' sta$%a!% !")'%*!' as

a,+)a9,' t" th'+! "93

HK CONTROL DESK

Th' HK )"$t!", %'s +s th' $'!/')'$t'! "# th' %'a!t'$t3 Th'

)"$t!", %'s +s ,")at'% a%a)'$t t" th' '')*t+/' h"*s''''!s !""3

It +s "'$ #"! 24 H!s3 It +s th' #")a, "+$t #"! th' +$#"!at+"$ a$%

)"*$+)at+"$ t" /a!+"*s s')t+"$s "# HK %'a!t'$t as ',, as "th'!

%'a!t'$ts3

It !')'+/'s th' %'a!t*!' !"" $"3 =!" th' #!"$t "##+)' a$%

#"!a!%s +t t" th' a!"!+at' #,""! s" that !""s )a$ 9' ),'a$'% a$%

a%' !'a%& #"! *s'3 It a,s" !')'+/'s "th'! +$#"!at+"$Fs ,+' VIPs +$

h"*s' s+$(,' ,a%& +$ h"*s'3 +$-h"*s'3

R"" N"3 +s $"t'%

E$t'!'% +$ th' att'$%a$ts %+a!&

A!t+),' (+/'$ t" s*'!/+s"!. )"$t!", !""

E$t'!'% +$ th' ,"st J #"*$% R'(+st'!


49/91

Pa)+$( th' a!t+),'

K'' th' "!+(+$a, #"! "# th' !')"!% +th th' a!t+),'3

L'tt'! s'$t t" th' (*'st t" +$#"! h+

A!t+),' 't #"! "$ths. +# *$),a+'%. (+#t'% t" th' #+$%'!

A!t+),' "# h+(h /a,*' st"!'% #"! 1 &'a! th'$ a*)t+"$'%3

L"st J ="*$% ,+*"! (+/'$ t" =JB )"$t!",,'!3

W/%9 S4he$#lin5 & S!::in5

Shi: i'in5"

M"!$+$( Sh+#t - 7:0 a t" 4:0 a

A#t'!$""$ Sh+#t - ;:00 t" 02:00 a

N+(ht Sh+#t - 10:00 t" 7:00 a

Ea)h #,""! +$ Th' Ra%+ss"$ H"t', has 2 !"" a+%s %*!+$(

"!$+$( sh+#t h+,' 1 %*!+$( '/'$+$( a$% $+(ht sh+#ts

Th' Ra%+ss"$ H"t', has ; h"*s''$ #"! 'a)h #,""!3


50/91

="! *9,+) a!'as. th'!' a!' a!"*$% 7 h"*s''$ %*!+$( "!$+$(

sh+#t h+,' ; %*!+$( '/'$+$( a$% $+(ht sh+#t3

6EST SATIS=ACTION =ACILITIES

Th+s %'a!t'$t +s '*+'% +th a$t!& h'!' )""+'s. s"#t %!+$s

't) a!' st"!'%3 Th' #!*+ts a!' 9!"*(ht #!" th' a'$+t+'s %'a!t'$t3

E/'!& "!$+$(. th' a+t+'s sta## ta's * th' t!",,'& +th #!*+t.

)""+'s. %!+$s. )h")",at's. a#'!s 't)3 H' ,a)'s a,, th+s +$ th' !""3

As '! th' (*'sts )"$s*t+"$ %*!+$( %'a!t*!'. th' IRD 9"&

t+)s !','/a$t +t's a$% a KOT +s !'a!'% h+)h has 2 )"+'s3 O$' ("'s

t" th' !"" s'!/+)' )ash+'! a$% "th'! ("'s t" th' (*'st3 Th' +t's #"! th'

$'t %a& a!' #+,,'% +$ th' +$t'!-+t)h'$ t!a$s#'!3 Th+s h',s th' !')'+/+$(

%'a!t'$t t" +$%'$t #"! th' $'t %a&s !'*+!''$ts3


51/91

LINEN ROOM

It +s "$' "# th' "st +"!ta$t s')t+"$s +$ th' HK3 A,, th'

%'a!t'$ts %''$% "$ th' ,+$'$ !"" t" ('t th'+! ,+$'$ a$% *$+#"!s,a*$%'!'%3

L+$'$ R"" s*'!/+s"! h'a%s th' ,+$'$ !""3 Th' s"a'% ,+$'$

+s )",,')t'% J )"*$t'% +$ #!"$t "# H"*s' Ma$ #"! th' !+(ht )"*$t3 Th'

%aa('% a$% 9a%,& sta+$'% ,+$'$ +s 't as+%'3


52/91

UNIFORM ROOM

Th' *$+#"! !"" s*'!/+s"! !'"!ts %+!')t,& t" th' '')*t+/'

HK3 Th' *$+#"! !"" +s a ,a)' a,,"tt'% t" st"!' a,, th' *$+#"!s "#

th' sta## "# th' h"t',3 Ea)h sta## +s (+/'$ a a!t+)*,a! )"%' that h",%s

(""% #"! th'+! *$+#"!3

6$+#"! !"" has 2 ta+,"!s t" att'$% t" st+t)h+$( J '$%+$( "#

th' *$+#"!3

I# th' *$+#"! +s +$ 9a% sha'. *$+#"! att'$%a$t +$#"!s

s*'!/+s"! h" 9!+$(s +t t" th' $"t+)' "# '')*t+/' HK3


53/91

LAUNDR8

Th' +"!ta$)' "# ,a*$%!& +s +$'/+ta9,' as +t !")'ss's s"+,'%

,+$'$ a$% *$+#"! a$% s*,+'s ),'a$ ,+$'$ a$% *$+#"! "$ %a+,& 9as+s

th*s ,a&+$( a$ +"!ta$t !",' +$ a+$ta+$+$( h+(h sta$%a!%s3

OTHER HK DEPARTMENTS

T!il/% %//' !n$ #(h/l"e%0 %//'

Th+s s')t+"$ +s !'s"$s+9,' #"! th' a+$( "# a,, h"t', ,+$'$ a$%

*h",st'!&3 I# th'!' a!' a$& %aa('s "! !'a+!. th' ta+,"! a$% th'

*h",st'!'! ta' !'s"$s+9+,+t& "# '$%+$( th' +t's3

=,"'! R""

A,, th' #,"'! a!!a$(''$ts that a!' !'*+!'% at th' ,"99&.

#!"$t "##+)'. !""s. 9a$*'ts. !'sta*!a$ts a!' ,a)' h'!'3 Th' t''!at*!'

+s )"$t!",,'% #"! a ,"$('! sh',# ,+#' "# th' #,"'!s3


54/91


55/91

FOOD PRODUCTION

KITCHEN -An introduction

R"" sa,'s a$% #""% sa,'s "# th' h"t',Fs !'/'$*' a!' 'a!$'% 9& th'

s'!/+)' "*t,'ts. th' =""% P!"%*)t+"$ %'a!t'$ts ha$% +s "!' +"!ta$t as

+t %'t'!+$'s th' sa,'s /",*'3 S" +t +s "#t'$ sa+% #""% +s th' ,+#' "# th'

h"t',3 Th' "9')t+/' "# +t)h'$ a$a(''$t +s t" "!(a$+?'. ,'$% J)"$t!a)t

th' 'a$s "# !"%*)t+"$ Js'!/+)' "# #""%3

Th' a!'a a& 9' 40Q "# th' !'sta*!a$t a!'a +t)h'$ sa)'

'st+at's ha/' 9''$ as ," as 23; t" 4 s3 #''t )at'!+$( *$+t #"! a +t)h'$-

)at'!+$( *$+t3 Th' a+$ +t)h'$ +s ,a$$'% +$ s*)h a a& t" ha/' a$ 'as&

a))'ss+9+,+t& t" a,, th' s'!/+)' "*t,'ts a$% +"!ta$t a!'as3 Th' +t)h'$ +s

%+/+%'% +$t" s')t+"$s +th s+,,'% ',"&''s "!+$( +$ +t3 Th' st'a!%+$(

a!'a +s atta)h'% t" th' a+$ +t)h'$3

Th' +t)h'$ #"! th' sta## +s s'a!at' a$% +s $"t !',at'% t" th' a+$

+t)h'$3 Th' !a at'!+a, +s +)'% * #!" th' a+$ st"!'3 Th' )a$t''$

a$a('! a$a('s th+s3

K+t)h'$ s'!/'s #"! a,, =JB "*t,'ts ,+':

RESTA6RANT

BANQUETS

ROOM SERVICE

BAR


56/91

KITCHEN LA8OUT AND PLANNING

Th' +t)h'$ ,a&"*t +s ,a$$'% +$ a a& ''+$( +$ +$% th' #",,"+$(

"+$ts:

1 Eas& a))'ss+9+,+t& t" "*t,'ts

2 A!"!+at' sa)' a,,")at+"$ #"! 'a)h s')t+"$

Ma+* *t+,+?at+"$ "# th' sa)' a/a+,a9,'

4 Eas' t" a+$ta+$ h&(+'$'

; A))'ss+9+,+t& t" st"!'s3

P!"'! )"$s*t+"$ "# "'!3

7 A))'ss+9+,+t& t" st'a!%+$( J "t ash+$(

8 A!"!+at' at'!+a, #"! #,""! a$% )'+,+$(

P!"'! ,+(ht a$% /'$t+,at+"$ s&st'3


57/91

KITCHEN MANAGEMENT

T" a$a(' th' +t)h'$. th' +t)h'$ a$a('! >Ch'# %' C*+s+$' >E')*t+/'

Ch'#. sh"*,% ha/' a s"*$% $",'%(' a$% ha/' th' a9+,+t& t" "!(a$+?' a$%

%','(at' th' !'s"$s+9+,+t& t" a!"!+at' sta## h" )"*$+)at' ',,3 Th'

a+$t'$a$)' J ),'a!+$( "# th' a)h+$'s +$ h+s !'s"$s+9+,+t& ,a9"*!. sa/+$(

a*t"at+) a)h+$'s a!' !',a)+$( th' a$*a,,& "'!at'% "$'s3

Th' '",' ha$%,+$( th' ')ha$+)s sh"*,% 9' a9,' t" #",," th'

)"!!')t !")'%*!' "# ass'9,+$(. *s' a$% ),'a$+$( sa#'t& !')a*t+"$s sh"*,%

9' "9s'!/'% )'!ta+$ #a)t"!s s*)h as 9*%('t+$( )"$t!a)t. "!t+"$ )"$t!a)t. )"st

)"$t!a)t. !"'! *!)has+$(. )"$t!a)t "# !"%*)t+"$ Js'!/+)'. )"$t!", "#

ast' 't)3 ,a&s a$ +"!ta$t a!t +$ a$a(+$( th' +t)h'$3


58/91

HIERARCH8 OF STAFF

EEC6TIVE CHE=

SENIOR SO6S CHE=

SO6S CHE= SO6S CHE= SO6S CHE= SO6S CHE=

C"$t+$'$ta, I$%+a$ Pat+ss'!+' S')+a,t&

CDP CDP CDP CDP CDP CDP CDP

Ba'!& B*t)h'!& Ch+$'s' I$%+a$ 3Ma$('! C"$t+ Ita,+a$

C"+s I

C"+s II

C"+s III

A!'$t+)'s


59/91

T!a+$''s

WORKING PROCEDURE IN KITCHEN:

A#t'! th' (*'st "!%'! has 9''$ ta'$. th' s'!/+)' sta## ta's "*t th'

)"*t'!+?'% KOT. h+)h +s !')'+/'% +$ th' +t)h'$3 Th' a9"&"! !'a%s "*t

th' KOT a,"*%3 Th' )h'# )h')s th' #""% +t's a$% "!%'!s th' #""% t" 9'

)""'%3

A#t'! th' #""% +s !'a!' )h'# )h')s th' #""% +t's +th th' KOT a$%

th' "!t+"$ s+?' a,s"3 Th'$ th' s'!/+)' sta## +)s * th' #""% t" th' s'!/+)'

a!'a3


60/91

DEPARTMENTS

VARIOUS KITCHENS

Th' a+$ +t)h'$ +s %+/+%'% +$t" s')t+"$s:

13 N3Y3C KITCHEN C"##'' Sh"

C"$t+$'$ta,

I$%+a$

23 ARDE MANAER

3 B6LK KITCHEN

C"$t+$'$ta,

I$%+a$

43 BAKERY J CON=ECTIONARY

;3 THE REAT KEBAB =ACTORY +t)h'$ C*!!'$t,& *$%'!

!'$"/at+"$

3 ITALIA KITCHEN Ita,+a$ R'sta*!a$t73 IFCHIN KITCHEN Ch+$'s' R'sta*!a$t

83 B6TCHERY


61/91

Shi:" -

Th'!' a!' sh+#ts +$ th+s s')t+"$

M"!$+$( 7:00 AM t" 4:00PM

E/'$+$( :00 PM t" 12:00 PM

N+(ht 11:00 PM t" 7:00 AM

E1#i('en"

Th'!' +s a :ile% 4/::ee '!4hine3 Th' 9,a) )"##'' +s a%' a$%

't +$ a )"##'' st+,,3 H"t +, +s a,s" 't +$ th' sa' st+,,

s'a!at',&3

A,, th's' "! 9& ',')t!+)+t&3 Oth'! '*+'$ts a!': -

I)' )!'a #!+%('

M'at %'' #!''?'!

!+%%,'s

D'' #!''?'!

Ba+$ Ma!+'

Sa,aa$%'!

5*+)' R'#!+('!at"!3

5*+)' Et!a)t"!

E,')t!"$+) (!+,,'!

B*!$'!s3

B!'a% C*tt'!


62/91

D"*(h Ma'!

M+'! !+$%'!

Fast moving items are: -

M+, sha's

=!'sh *+)'

I)' )!'a

Sa$%+)h's

B*!('!s

P+??as

=!'$)h #!+'s3

Th' ,at's #"! th' )"##'' sh" a!' 't +$ a sh',# s" that +t +s 'as+'! t"

'')*t' th' "!%'!3

Shi: i'in5"M"!$+$( 7:00 AM t" 4:00PM

E/'$+$( :00 PM t" 12:00 PM

N+(ht 11:00 PM t" 7:00 AM

M+s'-'$-,a)' +s %"$' +$ a%/a$)' a$% +s 't +$ )"",'!s3 Th+s

+$),*%'s ),'a$+$( "# !+)'. )*tt+$( "# /'('ta9,'s a$% 'at3 Th+s +t)h'$

a,s" a's S"*th I$%+a$ N"$-/'('ta!+a$ +t'3

E1#i('en"

Ba+$-Ma!+'


63/91


64/91

Naa$

Ch+)'$ t+a

A,"" a!atha

Ta$%""!+ Ch+)'$

Ka,+ K'9a93

Ha,a+:

A,, th' s''t %+sh's a!' !'a!'% +$ th+s +t)h'$3 It )at'!s t" a,,

"th'! +t)h'$s3

S"' "# th' s''ts !'a!'% a!' :-

*,a9 5a*$

Ras(*,a

Shah+ T*%a

Ta$%a+

5a,'9+

Cha$a +'. 't)3

GARDE MANGER

Th+s +s )""$,& $"$ as )",% +t)h'$3 I$ th+s +t)h'$.

sa,a%s. )ha!ts 't)3 a!' !'a!'%3

Shi:"M"!$+$( 7:00 AM t" 4:00PM

E/'$+$( :00 PM t" 12:00 PM

="! th' ,*$)h J %+$$'! 9*##'t. 10 )",% sa,a%s a!' s'$t "$ 9",s3


65/91

O*t "# h+)h ; sa,a%s a!' s+,' sa,a%s 9''t!""t. "$+"$ . t"at".

)*)*9'! J s!"*t'% ,'$t+,s !'st a!' th' Ch'# )h"+)' sa,a%s3 Sa,a%s

#"! %+$$'! a!t& a$% AF,a Ca!t' "!%'! +s +ss*'% 9& '/'$+$( sh+#t sta##3

B*t th' )*tt+$(s #"! th's' +,, 9' %"$' +$ th' '/'$+$( sh+#t a$% +s 't

+$ th' )",% !""3

Va!+"*s #!*+ts sa,a%s a!' !'a!'% 9& th+s s')t+"$ 's3 =!*+t

,att'!s3 A,s" th+s s')t+"$ !"/+%'s Ch''s' P,att'!s3

a!%' a$('! has a$ '),*s+/' )",%-!"" h'!' a,, th' sa,a%

!'a!at+"$s a!' 't a,"$( +th /a!+"*s /a!+'t+'s "# Ch''s'. =!*+ts. C",%

)*ts. 't)3

P+),'s a!' 't +$ th' Ba+$ Ma!+'3 P,att'!s a!' !'a!'% #"! th'

,"*$('s3 Da+,& )h''s'. Ha. sa,a+ ,att'!s a!' s'$t t" ,"*$('s3

C,ass+)a, %!'ss+$(s a%' a!':-

C")ta+, sa*)'

=!'$)h %!'ss+$(

St!a9'!!& %!'ss+$(

P+$'a,' %!'ss+$(

Ma&"$$a+s' sa*)' +s !'a!'% +$ ,a!(' *a$t+t+'s. h+)h +s a,s"

(+/'$ t" Ch+$'s' R'sta*!a$t a$% )"$t+$'$ta, +t)h'$3

Ta!ta! sa*)'

CONTINENTAL KITCHEN

Th+s s')t+"$ !'a!'s a,, th' )"$t+$'$ta, %+sh's #"! a!t+'s a$%

Ba$*'ts "!%'!s3

="*$%at+"$s "# )"$t+$'$ta, )""'!& a!' st")s. s"*s. a't+?'!s 't)3

Shi:

M"!$+$( 7:00 AM t" 4:00PM

E/'$+$( :00 PM t" 12:00 PM


66/91

N+(ht 11:00 PM t" 7:00 AM

S!::in5

Th'!' a!' t" CDP. t" )"+s. 2 a!'$t+)'s a$% 1 t!a+$'' +$ th'

"!$+$( sh+#t a$% +$ th' '/'$+$( th'!' a!' "$' )"+s a$% 1 h','!3

Th' )"$t+$'$ta, +t)h'$ s'$%s "$,& %+sh's #"! th' 9*##'t ,*$)h3 Th'&

%'a, +th !'a!at+"$ "# s"*s a$% +s'-'$-,a)' #"! '/'$+$(3

E/'$+$( sh+#t !'a!'s th' sa*)' ,+' B)ha',.

B!"$ sa*)' >Esa($",'. Ta!ta! #"! th' +t)h'$3 E/'!& %a&

a))"a$+'$ts #"! th' a+$ %+sh's a!' a%' h'!' +3'3 9"+,'% )a!!"ts.

9'a$s. 'as. a$% "tat"3 Th'& a!' a,s" s'$t t" th' )"##'' sh" 9*##'t3

D+##'!'$t s"*s s'!/'% #!" th+s +t)h'$ a!' T"at" s"*. C,'a! s"*.

M*,,+(ata$& s"*. M+$'st!"$'. 't)3 M"st "# th' )"$t+$'$ta, #""%s

a!' s'!/'% +th %+##'!'$t sa*)'s3

INDIAN KITCHEN

Th+s s')t+"$ !'a!'s a,, th' I$%+a$ J M*(ha,+ !'a!at+"$s #"!

a!t+'s J Ba$*'ts3

Shi:

M"!$+$( 7:00AM t" 4:00PM

E/'$+$( :00PM t" 12:00M+%$+(ht

N+(ht 11:00PM t" 7:00AM

Th' "!$+$( sh+#t +s +$/",/'% +$ +s-'$-,a)' #"! th' %a&3 O$' "#

th' +"!ta$t %*t& +s t" 9!+$( st"!' #!" th' %!& a$% )",% st"!' as

+$%'$t'% 9& th' CDP a))"!%+$( t" th' !'*+s+t+"$3


67/91


68/91

B'#"!' th' sh+#t 9'(+$s. !'*+s+t+"$ has t" 9' (+/'$ t" th'

9*t)h'!&3 A 9"a!% "$ h+)h /a!+"*s )*ts a!' '$t+"$'% +s a,s"

%+s,a&'% +$ th' 9*t)h'!&3

It +s ),'a$'% t+)' a %a& th"!"*(h,& a$% a,, '*+'$ts a!'

a,s" ),'a$'%3 Th"!"*(h ),'a$+$( "# th' %'' #!''?'! +s %"$' "$)' +$ a

''3

E1#i('en"

M'at M+$)'!

V'('ta9,' S,+)'!


69/91

BAKERY J CON=ECTIONERY

A,, th' %'ss'!t +t's a$% )a's a!' !'a!'% +$ th+s +t)h'$3

Th+s s')t+"$ has ("t s'a!at' #!''?'!s #"! +)' )!'as3

Th+s s')t+"$ +s %+/+%'% +$t" t":

Ba'!&

C"$#')t+"$'!&

Ba'!&s "/'$ +s a+$ta+$'% at a t''!at*!' "# 1;0 t"

000C3 Ba'!& +s !'s"$s+9,' #"! a+$( ha!% !",,s. s"#t 9!'a% !",,s.

a!,+) 9!'a%. M*##+$s. B!"$+'s. Da$+sh ast!& 't)3

I$ th' )"$#')t+"$'!& s')t+"$. ast!+'s )h")",at' "*ss'.

I)+$(s "# )a's. +'s. )a's. )""+'s. )*sta!%s. s"*##,s 't) a!'

!'a!'%3 Th' t''!at*!' a+$ta+$'% +$ th' )",% !"" "# 9a'!& +s

100C3

Shi:

M"!$+$( 7:00 AM t" 4:00PM

E/'$+$( :00 PM t" 12:00 PM

N+(ht 11:00 PM t" 7:00 AM


70/91


71/91

INTRODUCTION

I$ a$& h"t',. th' a"! !'/'$*' !"%*)+$( %+/+s+"$s a!' !""s

%+/+s+"$ a$% #""% a$% 9'/'!a(' %'a!t'$t3 Th' #!"$t "##+)' h',s +$

+$)!'as+$( th' !"#+t a!(+$ "# h"t', 9& +ts '##+)+'$t s'!/+)'3 =!"$t

"##+)' +s th' sh")as' "# th' h"t',3 ItFs th' %'a!t'$t. h+)h +s

!'s"$s+9,' #"! th' sa,' "# h"t', !""s 9& s&st'at+) 'th"%s "#

!'s'!/at+"$3

=!"$t "##+)' )!'at's th' #+!st +!'ss+"$ a9"*t th' h"t',3 S" th'

%'a!t'$t has t" 9' /'!& '##')t+/' a$% %&$a+) as +t !""t's th' h"t',

sa,'3

Th' #!"$t "##+)' +$ a h"t', h",%s !+' +"!ta$)' +$ /+' "# th' 9as+)

$at*!' "# 9*s+$'ss "# a h"t', +3'3 t" s',, !""3 R'/'$*' )",,')t'% #!" th'

sa,' "# !""s )"$t!+9*t's t" "!' tha$ ;0Q "# t"ta, sa,'s3


72/91

ORGANISATION OF FRONT OFFICE

Th' #!"$t "##+)' a$('! )"$t!",s a,, th' s')t+"$s +$ #!"$t "##+)'3

Th' S')t+"$s a!': -

=!"$t %'s

R's'!/at+"$

B',, D's

T','h"$'s

*'st R',at+"$s

C"$)+'!('

Th' F%/n De"9+$),*%'s %+/+s+"$s3 Th'& a!':

o R')'t+"$

o I$#"!at+"$

o Cash+'!3

Re"e%7!i/ns')t+"$ )"'s *$%'! th' 9a) "##+)'3


73/91

Th' Bell $e"9+s h'a%'% 9& th' s'$+"! B',, )ata+$3 Th' 9',,

)ata+$ a$% B',, B"&s )"' *$%'! h+3

Th' G#e" %el!i/n E;e4#i7e,""s a#t'! th' +$t'!'st "# th'

(*'st3 Sh' ha$%,'s th' )",a+$ts #!" th' (*'st a$% s",/'s th'

!"9,' t" th' +$t'!'st "# th' (*'st3

Th'C/n4ie%5e+s a s')t+"$ !'s"$s+9,' #"! +) * J %!" "# th'

(*'st #!" th' "!t "# '$t!&3


74/91

Documents

Radisson Agra