ASSIGNMENT ON

SUBMITTED TO : Mr. TARUN

SETHI

SUBMITTED BY :

Ms Kritika Kumar Mr. Raghav Monga Ms. Meenakshi Mr. Kaushal Kishore

A RADISSON HOTEL IN UNITED STATES OF AMERICA

Type Hotel

Founded 1909

Headquarters Minneapolis, Minnesota, USA

Key People Jay S. Witzel (President and CEO of Carlson Hotels Worldwide), Bjørn Gullaksen(Executive Vice President, Managed Hotels & Resorts)

IndustryHospitality, Hotels and Tourism

Products Temporary Residence

LOGO OF THE RADISSON GROUP OF HOTELS AND RESORTS

HISTORY OF RADISSON GROUP OF HOTELS

Several years earlier, in Chicago, an enterprising woman named Edna Dickerson was running a school for court reporters. One day she learned that a distant relative, Albert Johnson, who owned considerable real estate in downtown Minneapolis, had passed away and left her a large amount of money and property.

A short time later, while Ms. Dickerson was in Minneapolis to collect her inheritance, she met George Dayton and other prominent Mill City business people, who were convinced that a first-class hotel would be a boon to all downtown enterprise. They urged her to invest some of her inheritance in the construction of a grand hotel next to Dayton's store.

Ms. Dickerson liked the idea, and arrangements were made to develop the new "Minneapolis Hotel Building:' as the facility was called on the initial

blueprints. The Chicagoan would contribute $1.5 million to its construction.

The name "Radisson" was suggested by one N.H. Owen, a member of the Commercial Club, a Minneapolis business group that would eventually occupy two floors of the new hotel.

Owen borrowed the name from the great and colorful French explorer, Pierre Esprit Radisson, who had crisscrossed the Great Lakes area in the 17th century.

Owen believed that "Minnesota's forgotten explorer" deserved some recognition-and how better to provide that recognition than to name the city's newest and grandest hotel after him.

Radisson Hotel Managers 1909-Present

Charles Owen, 1909-1910 Simon Kruse, 1910-1934 (Kruse and his wife Edna Dickerson, built the hotel in 1909 and owned it until 1934) Rueben Hood, 1934-1936 Dick Kitchen, 1936-1938 Ray Swanson and James Gormley 1938-1941 Joe Binns, (Binns was an out of town manager hired by the Philadelphia Fedelity Trust Company, which took over teh hotel from Simon Kruse in 1934. Binns served as manager for only a feew months during 1941) Byron Calhoun, 1941-1947 Louis Kozell, 1947-1949 John Daniels, 1949-1950 Harry Calevas, 1950-1951 Don Clayton, 1951-1959 Lou Torok, 1959-1962 Bob Moore, 1962-1968 Stuart Gully, 1968-1973 Carl Schuster, 1973-1981  Roland Bauman 1987  John Kelly, 1987-1994 Paul Poto, 1994-

Radisso Hotel Owners 1909-Present

Simon and Edna (Dickerson) Kruse, 1909-1934 Philadelphia Fidelity Trust Company, 1934-1941 Tom Moore, 1941-1960 Tom Moore - Curt Carlson, 1960-1962 Curt Carlson, 1962-present ( Purchased 51-percent interest in the

INTRODUCTION

Radisson hotels and resorts, one of the worls’s leading, full-service global hotel companies, operators, managers and franchise more than 400 hotels and resorts in 66 countries.

Radisson IS focused on being focused on being the hotel of choice for today’s independent-minded frequent business and leisure travelers who want more control over the hotel experience.

Radisson Hotels & Resorts is a worldwide chain of 435 hotels, with a total of 102,000 guest rooms, in 61 countries.

The first Radisson Hotel was built in Minneapolis, Minnesota in 1909, and was

named after the 17th century French explorer Pierre-Esprit Radisson.

The hotel was purchased by Curt Carlson (1914–1999) in 1962, and is still owned by his Carlson Companies. Radisson competes with Hilton, Doubletree, and Marriott.

The majority of Radisson Branded Hotels are located in the United States.

The company's headquarters are located in Minneapolis, Minnesota, where the first Radisson Hotel was built.

This building is also headquarters to the parent company, Carlson Companies. There are 359 Radisson Hotels in the United States.

Radisson around the world

1. Radisson Blu

Radisson Blu, formerly Radisson SAS, is the brandname for hotels outside the United States, including those in Europe, Africa, and Asia.

They are operated by Belgian hotel firm Rezidor Hotel Group under a master franchise contract with Carlson.

Carlson and Scandinavian Airlines System (SAS), the Scandinavian Airline, were equity holders of the Rezidor Hotel Group, giving the company its name.

Since SAS withdrawal from the collaboration, the name Radisson SAS remained until February 5, 2009, when it was replaced by Radisson Blu, which will be introduced gradually.

Radisson Blu operates 158 hotels with 42 projects in development.

Headquarters : Brussels, Belgium

Company Ownership: Radisson SAS Hotels & Resorts is a wholly owned subsidiary of the Stockholm-based SAS Group.

SAS is owned partly by the three Scandinavian Governments of Norway, Sweden and Denmark and partly by the private sector interests in these countries.

Staying in Style : Radisson SAS Hotels & Resorts offer guests more than 20 different room designs to choose from.

The six latest room styles include:

Scandinavian – simple, spare, chic and elegant.

Italian – handmade glass, Latin-flare and high fashion.

Maritime – nautical themed, mahogany, leather and brass.

High-Tech – chic, steel and the latest lighting.

Oriental – decorated with Far Eastern woods, rattans and artworks.

Ecological – clean, fresh, décor in natural woods and fibres.

The Radisson SAS Hotels & Resorts portfolio feature many distinctive and stylish hotels that go against the common notion of “cookie cutter” chain hotels. Examples include:

Radisson SAS St. Helen’s Hotel, Dublin – A classic 1750’s manor house set amidst landscaped gardens in the rural outskirts of the city.

Radisson SAS Royal Hotel, Copenhagen – An established landmark building opposite the famous Tivoli Gardens, within steps of shops, restaurants and taverns.

Radisson SAS Alcron Hotel, Prague – A deluxe 1930’s Art Deco building that was recently restored to its former glory with crystal chandeliers, Italian marble and “milk glass” fixtures. The hotel features high-ceilinged rooms with classic period furnishings and all the modern amenities.

Radisson SAS Strand Hotel, Stockholm – A traditional 1912 building refurbished to the highest standards and located in the heart of the financial district, a short walk from shops, restaurants, theatres and museums.

Radisson SAS Palais Hotel, Vienna – Housed in a former Viennese palace on the Parkring within

walking distance to the State Opera House, St. Stephen’s Cathedral, museums and shopping.

Radisson SAS Hotel, Amsterdam – Situated in the historic heart of Amsterdam, in close proximity to main tourist attractions, museums, theatres, shopping areas and the business district.

Radisson SAS Portman Hotel, London – Located in the celebrated West End of London, in a secluded corner of picturesque Portman Square near Marble Arch, the hotel is within easy reach of all the major commercial districts and the famous Oxford Street, Regent Street and Bond Street shops and theatres

FACILITIES IN A TYPICAL RADISSON HOTEL

All 241 guest rooms with air-conditioning, cable TV, direct dial telephone and mini bar.

Health club with indoor swimming pool, sauna, solarium.

Fine dining in Bistro Arcade, serving regional and international specialities, awarded by the Gault Millaut Guide for several years.

Hotel bar featuring music and international and exotic drinks. Happy hour from 7-8 p.m.

MEETINGS CENTRE IN A RADISSON HOTEL :

1,240 total m2 in 8 meeting rooms. Largest room: 500 m2 Total number of breakout rooms: 5 Video conferencing. Ceiling height in largest room: 2.4 m Business Centre.

VISTAS OF A RADISSON BLU HOTEL

1. Radisson Edwardian

Radisson Edwardian Story

Radisson Edwardian Hotels are a collection of luxury hotels in prime locations in the heart of London, Heathrow and Manchester.

The Edwardian nameThe Edwardian Era was the age of innovation. Picasso and Matisse transformed the art world. The Wright brothers flew, Rutherford split the atom and Einstein redrew the map of the universe. In our industry, great hotels reached new heights of luxury

whilst in technology, art and culture, new perspectives on life were created - and so the modern age began. For so many reasons, that era provided the inspiration for the name Edwardian Hotels.

Company visionOur company vision is simple - We want to be the most admired company in London and in Manchester.

This single idea colours all of our thinking and gives focus to our plans.

Our missionOn a day-to-day basis, we have a mission to achieve and we express it in three parts:

100% guest satisfaction, We have always made a simple promise to our guests.

"If you are not satisfied with something, please let us know, we will make it right or you won't pay for that particular service"

That has never changed - it never will. 100% guest

satisfaction is always our first priority.

100% employment engagement Currently Radisson Edwardian is ranked as a top

quartile global employer by Gallup, which benchmarks us against world-class businesses like Audi, Bank America, Marriot and Toyota.

We have always believed in full staff empowerment. This gives our guests faster solutions - it also makes each role more satisfying - where there is responsibility in Radisson Edwardian there is an equal measure of power.

Positive cash flow, By satisfying our guests and keeping every single team member engaged will ensure that we will have a positive cash flow.

Our valuesTo achieve the guest satisfaction we aim at, we need to live according to a strong and very clear set of values.

Everything we do has one purpose:

Making people feel special, By this we mean paying attention to our guests and understanding them so well that we can anticipate what they want and

deliver it to them before they have to ask. This is what makes people feel special - this is what

luxury service means at our hotels. For two decades our staff have been empowered and rewarded for doing just this.

Luxury without pretension The Edwardian experience is about a new kind of luxury which makes you feel immediately comfortable and never intimidated.

Traditional luxury hotels can be quite formal and stuffy; the new designer luxury hotels can have an artificial, pretentious air, where your personal sense of style is judged - we believe our guests enjoy and expect beautiful spaces - but do not want to feel that they themselves are on display, or cannot fully relax.

The minute you step into one of our hotels, you are free to be whatever you want to be - this is your space to enjoy and we'll take care of you. It does not mean a laissez-faire attitude towards service - far from it. The service you will find here is natural, straightforward, and professional - it is also extremely friendly.

Radisson Partnership

With Radisson as our partner, Edwardian benefits from worldwide marketing and access to some of the best technology in the industry.

This serves both our colleagues and our guests. Radisson in turn is able to offer distinctive, luxury hotels in London and beyond.

Radisson's parent is Carlson Companies Inc. - one of the world's largest hospitality businesses turning over more than $22bn each year and operating in 140 countries.

Radisson Edwardian Hotels, therefore, has all the advantages of private ownership combined with the benefits of belonging to one of the world's leading hotel groups.

Rewarding Travel Agents

Radisson Edwardian, Radisson Hotels and Resorts, and Radisson SAS are the only hotel companies to offer a patented online loyalty programmer for travel agents called 'Look To Book,' which allows

them to automatically earn points toward valuable merchandise and incentive awards in return for booking any Radisson hotel. This exclusive, highly successful programme includes travel agents in 106 countries worldwide. It is one of the company's showcase programmes for providing business support to its hotels.

E-commerce Leadership

Radisson Edwardian's web site offers many advantages to our customers. An enhanced reservation process and online personalisation features helps more web users shop for a hotel, make or change a reservation, or plan an event at any Radisson Edwardian Hotel. RadissonEdwardian.com offers more search flexibility with less repeated steps, and retains booking preferences, making the overall online reservation process more efficient and easier to use.

A Brochure OF Radisson Edwardian Hotel

Catering in An Radisson HotelThe following food can be ordered direct from the Radisson SAS or using the fax back form in Appendix B.

CATERING:

Bearkfast/pastries

Croissants with jam and butter

Pastries

Assorted muffins

Fruit basket for 5 people

Cereals

All the above with yoghurts, cheeses, meats, nuts, dried fruit, fresh fruit – (Continental Breakfast)

A selection of goodies which will include some of the following:

Grilled ciabatta with tomato, pesto and mozzarella

Artic bread with shrimps and dill

Cured Ham and rocket wrap

Spinach wrap with tuna and capsicum

Marinated chicken on focaccia

Roast beef and tomato on focaccia

Cottage cheese and sliced artichoke on focaccia

Smoked salmon and crème fraîche crostini

A selection of cured meats and condiments

Prawns wrapped in filo pastry

Lamb kofta with tomato and sage ragout

Grilled Beef and capsicum pepper skewer

Vegetable spring roll

Fried paella balls

Chicken saltimbocca

Chicken satay

Crab cakes

Skewered lamb meat ball, yoghurt and mint dressing

Shrimps with dill and mustard dressing

Platter of Italian meats

Caesar salad

Rocket and parmesan salad

Strawberry tart

Chocolate cup with mango mousse

Mocha crème brûlée

Chocolate mousse

Fresh fruit salad

Cold

Roast Beef and Fresh Horseradish Wrap

Classic Bruschetta

Gravalax and Dill Mustard Sauce

Scottish Smoked Salmon, Chive Scrambled Egg

Norwegian Shrimps, marie rose sauce

Slivers of Aylesbury Duck, cranberry Jelly

Tartlet of Italian Meats and Shredded Capsicum

Roulade of Smoked Salmon and Cream Cheese

Basil Crostini, Parma Ham and parmesan

Millefeuille of Marinated Chicken, Saffron and Tarragon Dressing

Hot

Filo Wrapped Prawns with Chilli Jam

Vegetable Spring Rolls

Chicken Satay

Fillet of Beef and Capsicum Kebab

Lamb Samosa with Mint Raita

Vol au Vent of Lemon Chicken and Wild Mushrooms

Breaded Plaice Goujons, Tartar Sauce

Mini Baked Leek and Goats Cheese Quiche

Oak Smoked Chicken Winglet, Barbecue Sauce

Pitta bread with hummus dip

A Radisson Hotel in INDIA

Radisson Hotel Noida

The Radisson Hotel Noida Is centrally located in the business and leisure district of the NCR of Delhi. With Contemprory Architecture, Warm hospitality and convenient location, this hotel is surely a pleasure to both business and leisure travelers.

The first and only five- star hotel in Noida, Uttar Pradesh. Strategically located in Noida Upscale sector -18 shopping district.

Reception

RADISSON provides a 24 hours reception service

At Radisson there was a array of experienced and qualifies receptionist to handle the customers.

They Worked In a batch of three that at any time the entire three receptionists in the front office for the convenience of the customers.

They Also Engage the stuffs to ensure the best service possible.

Dressed In “PINK”, the receptionist act as a guide, a friend, a counselor to the customer.

They used laptops and telephones to manage the accounts and to handle the queries or to provide services to the customers.

The quality services provided by the receptionist at is very quality oriented.

Radisson made the customer feel at a peace. The customer knows that there is always someone to look into his needs. This Aspect of services in Radisson accounts for the high satisfaction among its customers.

ROOMS AT RADISSON

There were 115 accommodation rooms for visitors in Radisson. All of them were Spacious and attractively decorated. The rooms were differentiated on two major criteria’s.

SPACE FACILITIES PROVIDED

The Rooms were categorized as follows :

superior, deluxe, club, crescent, Terrace, executive and president suite.

However the superior deluxe and club rooms were the same in area the visitors of the presidential suite were provided in superior servies and the most spacious rooms in the services provided inside the rooms were as follows :

BAR: With an array of cocktails like Bacardi, Gilbeys, Smirnoff etc.

Coffee and Tea Maker to provide the ease of the making it according to their own preference.

Hairdryer.

Iron and an ironing Board.

Television facility with 36 domestic channels and 8 international channels.

DVD players and a variety of video tapes were provided for entertainment and relaxation purposes in the executive and presidential suites.

High Speed Internet facility was provided.

Telephone with speaker facility.

LG refrigerator

Smoke detector.

Hitachi Split Air-conditioners were provided: the number of AC’s depended on the size of the room.

Two newspapers –Times of India and Economic Times were catered to all the rooms. Apart from this some magazines were also there for the spare time.

The Room was decorated with antique pieces and scenic paintings.

The Position of the rooms was such that it allowed sufficient sunshine to come in.

The wall color as well as the color of the bed sheets were complementary to each other and were such that it provided solace to the visitor.

The Floor of the room as well as the bathroom was clean and completely dry to make sure that it was not slippery.

The Temperature of the Room could de attuned according to the individual need of the guest.

For ensuring the health of the customer flower pots were kept at each table.

The bed and the beddings were provided were comfortable enough.

Last but not the least, There were special rooms and facilities for handicapped and unprivileged people.

Restaurant.

Human Aspect of a service sector industry sets it apart from the production sector. The inherent quality of a product and also its physical outlook attracts the customers it.

But when it come to service the approach is totally different. Through its service, I .e the quality of service provided, an industry in the service sector, tends to retain as well as create a customer.

The service has to be made tangible in this fashion.

A VISIT TO A RADISSON

This is the first of our experience from entry to exit a RADISSON’s Restaurant. The Whole Experience is below:

The Entrance made us forget that we were there with the sole purpose of completing an assignment. It made us feel that it is surely going to be a memorable experience.

The entrance finished in glass and wood wore the majestic look. The warm welcome by the man at the gate give a feeling of being comfortable and wanted.

One look and we all had the same opinion “it was the beginning of a new experience and delight”, the overall ambience increased our curiosity. Had not the waiter approached all of us and would have been still admiring the creation in that awestruck fashion.

It was our luck that we got a table in the corner. To begin the experience, let us talk about the lighting. The whole area was dimly lit with a royal look, but bright enough for everyone to see properly.

The positioning of the bulbs was strategically planned. The bulbs were placed in such a manner that it reflected the light shades of the walls.

The chairs and table had wooden finish. The tables were arranged to cater to the customer’s needs i.e. buffet and sitting arrangement.

The Buffet had a flat table with expensive copper, steel and glass cutlery.

The sitting arrangement had planned arduously keeping in mind the customer comforts as well as taking care of the economic aspect of pace.

REFERENCES

http://www.carlson.com/home.html http://www.hotel-online.com/

find.html https://sas.radisson.com/

reservation/secure/adjustment/home.do

http://radissonsas.co.uk/ http://www.wikipedia.org http://www.google.com/ http://commons.wikimedia.org/

wiki/Category:Radisson_Hotels_%26_Resorts