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Oracle E-Business Suite R12.1 Accounts Receivables Essentials Partner Boot Camp Training Courseware
The following is intended to outline our general product direction. It is intended for information
Safe Harbor Statement
product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions.The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
-2-For Oracle employees and authorized partners only. Do not distribute to third parties.
© 2009 Oracle Corporation – Proprietary and Confidential
products remains at the sole discretion of Oracle.
Use of this Site (“Site”) or Materials constitutes agreement with the following terms and conditions:
1. Oracle Corporation (“Oracle”) is pleased to allow its business partner (“Partner”) to download and copy the information, documents, and the online training courses (collectively, “Materials") found on this Site. The use of the Materials is restricted to the non-commercial, internal training of the Partner’s
Oracle Training Materials – Usage Agreement
Site. The use of the Materials is restricted to the non-commercial, internal training of the Partner’s employees only. The Materials may not be used for training, promotion, or sales to customers or other partners or third parties.
2. All the Materials are trademarks of Oracle and are proprietary information of Oracle. Partner or other third party at no time has any right to resell, redistribute or create derivative works from the Materials.
3. Oracle disclaims any warranties or representations as to the accuracy or completeness of any Materials. Materials are provided "as is" without warranty of any kind, either express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, and non-infringement.
-3-For Oracle employees and authorized partners only. Do not distribute to third parties.
© 2009 Oracle Corporation – Proprietary and Confidential
4. Under no circumstances shall Oracle or the Oracle Authorized Delivery Partner be liable for any loss, damage, liability or expense incurred or suffered which is claimed to have resulted from use of this Site of Materials. As a condition of use of the Materials, Partner agrees to indemnify Oracle from and against any and all actions, claims, losses, damages, liabilities and expenses (including reasonable attorneys' fees) arising out of Partner’s use of the Materials.
5. Reference materials including but not limited to those identified in the Boot Camp manifest can not be redistributed in any format without Oracle written consent.
Key Content Contributors
Contributing Companies
-4-For Oracle employees and authorized partners only. Do not distribute to third parties.
© 2009 Oracle Corporation – Proprietary and Confidential
• Order to Cash Lifecycle overview
• Overview of Oracle Receivables Process
Bootcamp Objectives
• Managing Parties and Customer Accounts
• Process Invoices Using Auto Invoice
• Process Invoices
• Bill Presentment Architecture
• Credit Management
• Implement Customer Invoicing
• Receipts
-5-For Oracle employees and authorized partners only. Do not distribute to third parties.
© 2009 Oracle Corporation – Proprietary and Confidential
• Implement Receipts
• Tax Processing
• Period Closing Process
• Annexure
Section Objectives
Receipt process
Apply receipts using different methods
Create chargebacks, adjustments and claims
Use balancing segments
Apply non-manual receipts
Create receipts utilizing different methods
-6-For Oracle employees and authorized partners only. Do not distribute to third parties.
© 2009 Oracle Corporation – Proprietary and Confidential
Overview of Receipts Flow
Apply to Update
Enter receipt
Apply to customer account or
invoice
Update customer balance
Clear receipt
Reconcile bank
statement
-7-For Oracle employees and authorized partners only. Do not distribute to third parties.
© 2009 Oracle Corporation – Proprietary and Confidential
statement
Receipt Statuses
Receipt Statuses:
• Approved: This receipt has been approved for automatic receipt creation. This status is only valid for automatic receipts.
• Confirmed: For manually entered receipts, this status indicates that the receipt belongs to a receipt class that requires remittance. For automatic receipts, this status indicates that the receipt has been confirmed.
• Remitted: This receipt has been remitted. This status is valid for both automatic and manually entered receipts.
• Cleared: The payment of this receipt was transferred to your bank account and the bank statement has been reconciled within Receivables. This status is valid for both automatic and manually entered receipts.
• Reversed: This receipt has been reversed. You can reverse a receipt when
-8-For Oracle employees and authorized partners only. Do not distribute to third parties.
© 2009 Oracle Corporation – Proprietary and Confidential
• Reversed: This receipt has been reversed. You can reverse a receipt when your customer stops payment on a receipt, if a receipt comes from an account with nonsufficient funds, or if you want to re-enter and reapply it in Receivables. You can reverse standard receipts and miscellaneous transactions.
Section Objectives
Receipt process
Apply receipts using different methods
Create chargebacks, adjustments and claims
Use balancing segments
Apply non-manual receipts
Create receipts utilizing different methods
-9-For Oracle employees and authorized partners only. Do not distribute to third parties.
© 2009 Oracle Corporation – Proprietary and Confidential
Manual Receipt Entry Process
Create a batch
Enter receipts
Apply receipts
Post to GL
Enter chargebacks
and
-10-For Oracle employees and authorized partners only. Do not distribute to third parties.
© 2009 Oracle Corporation – Proprietary and Confidential
Remitreceipts
and adjustments
Manual Receipts V/S QuickCash Receipts
Manual Receipts QuickCash Receipts
Apply receipts using the Applications or Mass Apply
Apply receipts using QuickCash window and AutoCash rules. Applications or Mass Apply
windows. window and AutoCash rules.
Apply receipts at invoice line level.
Apply receipts at invoice header level only.
Post receipts information after applying receipts.
Post receipts after running the Post QuickCash program.
Enter GL Date and Deposit Date at batch level and change dates at receipt level.
Enter GL Date and Deposit Date at batch level and change dates at receipt level.
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© 2009 Oracle Corporation – Proprietary and Confidential
change dates at receipt level. at receipt level.
Create adjustments and chargebacks for debit items with applied receipts.
Create adjustments or chargebacks after Post QuickCash is run.
Batch Creation
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© 2009 Oracle Corporation – Proprietary and Confidential
Batch Status
Status Description
New Creating a new batch. The status of the batch changes to Out of Balance, Open, or Closed when receipts are saved for the first time. receipts are saved for the first time.
Out of Balance Actual count and amount of receipts do not match the control count and amount.
Open Actual count and amount match the control count and amount, but the batch includes unapplied or unidentified receipts.
Closed Actual count and amount match the
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© 2009 Oracle Corporation – Proprietary and Confidential
Closed Actual count and amount match the control count and amount. All receipts have been identified and applied to invoices or applied on account.
Apply Receipts
You can apply a receipt to:
• Many invoices or put cash on account• An invoice in a different currency• Against specific transaction lines (invoices, debit memos, and chargebacks only)
• Against another open receipt (netting receipts)
• Create an adjustment to write off a transaction balance or unapplied receipt balances.
• Create a chargeback to create a new transaction for the balance of a transaction.
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© 2009 Oracle Corporation – Proprietary and Confidential
• Apply discounts.
• Refund all or part of a previously remitted receipt (credit card or non-credit card), either manually or automatically using AutoInvoice
Applying Batch Receipts
$4,000
Multiple invoices
Receipt batch control: 3 receipts, $10,000
$1,000Single invoice
invoices
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© 2009 Oracle Corporation – Proprietary and Confidential
$5,000 On-account
Apply Receipt to Invoice
-16-For Oracle employees and authorized partners only. Do not distribute to third parties.
© 2009 Oracle Corporation – Proprietary and Confidential
Apply Receipt to Invoice Line
-17-For Oracle employees and authorized partners only. Do not distribute to third parties.
© 2009 Oracle Corporation – Proprietary and Confidential
Mass Apply a Receipt
-18-For Oracle employees and authorized partners only. Do not distribute to third parties.
© 2009 Oracle Corporation – Proprietary and Confidential
AP / AR Netting
Trading PartnerPayables
AP/AR NettingProcess
AP payment
AR receipt
-19-For Oracle employees and authorized partners only. Do not distribute to third parties.
© 2009 Oracle Corporation – Proprietary and Confidential
Trading PartnerReceivables
AR receipt
Section Objectives
Receipt process
Apply receipts using different methods
Create chargebacks, adjustments and claims
Use balancing segments
Apply non-manual receipts
Create receipts utilizing different methods
-20-For Oracle employees and authorized partners only. Do not distribute to third parties.
© 2009 Oracle Corporation – Proprietary and Confidential
Chargebacks and Adjustments
• Receivables lets you create adjustments and chargebacks against transactions to which you apply receipts.
• You use chargebacks to create a new debit item for your customer when closing an existing debit item. For example, your customer sends payment of $75 for a $100 invoice—you apply the receipt to the invoice, then create a chargeback for the balance due.
• You can create multiple chargebacks and adjustments against each transaction, for positive or negative amounts.
• Receivables lets you enter a chargeback against credit memos or on-account credits that have a positive balance.
-21-For Oracle employees and authorized partners only. Do not distribute to third parties.
© 2009 Oracle Corporation – Proprietary and Confidential
Chargebacks Against Receipt
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© 2009 Oracle Corporation – Proprietary and Confidential
Credit Card Chargebacks
Requests Chargeback
(Either due to a problem with the order or the credit card charge)
Customer
Issues Chargeback
Notifies Vendor
that a Chargeback
has taken place
Credit Card Company
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© 2009 Oracle Corporation – Proprietary and Confidential
Records and Investigates the Chargeback Before either Acknowledging it or Proving it Invalid
Vendor
Vendor Claims on Credit Card Chargebacks
Receive Credit Card Chargeback
Notification from Card Issuer
Is the Chargeback
Valid?
Create Credit Memoto Credit Invoice
Yes
from Card Issuer
Find Receipt
Subtract the Amountof the Credit CardChargeback from
the Application Line
No
Find Receipt
Unapply the Credit Card
Chargeback Activity
Reverses Negative
Misc.
Receipt
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© 2009 Oracle Corporation – Proprietary and Confidential
Apply Credit Card Chargeback
Activity
the Application Line
Generates Restore the Original Amount
on the Application Line
Chargeback Activity
Negative
Misc.
Receipt
Receipt
Section Objectives
Receipt process
Apply receipts using different methods
Create chargebacks, adjustments and claims
Use balancing segments
Apply non-manual receipts
Create receipts utilizing different methods
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© 2009 Oracle Corporation – Proprietary and Confidential
Balancing Segments
• Receivables uses the Account Generator to update balancing segment values during various accounting activities against transactions and receipts.
• By matching balancing segments for different accounting activities back to the original transaction or receipt, the Account Generator ensures that Receivables uses the correct balancing segment values during this substitution process.
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© 2009 Oracle Corporation – Proprietary and Confidential
Deriving Balancing Segment Values
• For transaction-related activities, such as adjustments and discounts:
– Receivables derives the balancing segment value from the receivable account that is associated with the transactionaccount that is associated with the transaction
• For receipt-related activities, such as receipt write-off:
– Receivables derives the balancing segment from the Unapplied Cash account that is associated with the receipt method bank account
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© 2009 Oracle Corporation – Proprietary and Confidential
•You can optionally use the AR: Disable Receivable Activity Balancing Segment Substitution profile option to disable balancing segment substitution for Receivables activities.
Disabling the Balancing Segment Substitution
•This profile option does not affect the gain, loss, and rounding accounts that you define at the system options level.
•Profile Option affects the following activities:
–Adjustments
–Discounts
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© 2009 Oracle Corporation – Proprietary and Confidential
–Discounts
–Late Charges
–Activity Applications
Section Objectives
Receipt process
Apply receipts using different methods
Create chargebacks, adjustments and claims
Use balancing segments
Apply non-manual receipts
Create receipts utilizing different methods
-29-For Oracle employees and authorized partners only. Do not distribute to third parties.
© 2009 Oracle Corporation – Proprietary and Confidential
AutoLockbox (or Lockbox) - is a service that commercial banks offer corporate customers to enable them to outsource their accounts receivable payment processing
Create receipts utilizing different methods
Automatic Receipts - Instead of manually entering receipts, you can use the Receivables automatic receipts feature to automatically generate receipts for customers with whom you have predefined agreements.
-30-
What is a AutoLockbox?
• AutoLockbox (or Lockbox) is a service that commercial banks offer corporate customers to enable them to outsource their accounts receivable outsource their accounts receivable payment processing.
• An AutoLockbox operation can process millions of transactions a month.
• AutoLockbox eliminates manual data
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© 2009 Oracle Corporation – Proprietary and Confidential
• AutoLockbox eliminates manual data entry by automatically processing receipts that are sent directly to your bank.
Lockboxes
• You define lockboxes to use the Receivables AutoLockbox program.
• AutoLockbox automatically creates receipts in Receivables using • AutoLockbox automatically creates receipts in Receivables using electronic information that your bank provides.
• Receivables lets you specify the receipt method for each Lockbox you define.
• Receipt methods provide the default accounting information for receipts you create through AutoLockbox.
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© 2009 Oracle Corporation – Proprietary and Confidential
AutoLockbox Process
AutoLockbox process is a 3 step process:
• ImportDuring this step, AutoLockbox reads and formats the data from the During this step, AutoLockbox reads and formats the data from the bank file into the AutoLockbox table using an SQL *Loader script.
• ValidationThe validation program checks data in the AutoLockbox tables for compatibility with Receivables. Once validated, the data is transferred into QuickCash tables.
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© 2009 Oracle Corporation – Proprietary and Confidential
• Post QuickCashThis step applies the receipts and updates the customer balances.
AutoLockbox Process Flow
Bank File
Import Program Lockbox
AR_PAYMENTS_INTERFACE TABLE
AR_INTERIMCASH RECEIPTS
AR_INTERIM_LINES
Import Program
AutoLockbox Validation
Execution Report
LockboxExecution Report
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© 2009 Oracle Corporation – Proprietary and Confidential
AR_INTERIM_LINES
Receivables Tables
Post QuickCash Post QuickCashExecution Report
Automatic Receipts
• Instead of manually entering receipts, you can use the Receivables automatic receipts feature to automatically generate receipts for customers with whom you have predefined agreements.
• These agreements let you collect payments on time by transferring funds from the customer’s bank account to yours on the receipt maturity date.
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© 2009 Oracle Corporation – Proprietary and Confidential
Automatic Receipts and Remittance Process
Enter invoices 1. Flag invoices 2. Create receipts
Createautomatic receipts
Approveautomatic receipts
Formatautomatic receipts
Confirm automatic receipts
3. Confirm receipts
4. Remit receipts
2a. Send for customer approval
2b. Customer approves
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© 2009 Oracle Corporation – Proprietary and Confidential
6. Eliminate risk
Create remittances Approve remittances Format remittances
Reconcile remittances Eliminate Risk (Factored Receipts)
5. Clear receipts
4a. Send remittance to bank 4b. Bank sends statement
Credit Cards
• Receivables lets your customers use a credit card to remit payments for open debit items. The procedure for processing credit card payments in Receivables is similar to the procedure for creating automatic receipts. creating automatic receipts.
• You can create credit card transactions in Receivables:
– Manually in the Transactions window
– Import using AutoInvoice
-37-For Oracle employees and authorized partners only. Do not distribute to third parties.
© 2009 Oracle Corporation – Proprietary and Confidential