Accounts Receivables NAV 5.0

8/17/2019 Accounts Receivables NAV 5.0

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SCS, Inc.

NAV 5.0 Accounts Receivable


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Copyright, SCS, Inc. 2008 Page: 2 of 43

Contents

Section 1: Customer Card .......................................................................................................... 3

Section 2: Analyzing Customer Ledger Entries....................................................................... 11

Customer Ledger Entries ...................................................................................................... 11

Detailed Customer Ledger Entries ........................................................................................ 13

Finding the Source Document or Related Postings to the G/L ............................................. 14

Section 3: Sales and Receivables Process Overview ............................................................... 15

Section 4: Creating a Sales Invoice for Miscellaneous Fees ................................................... 16

Using Sales Invoice............................................................................................................... 16

Using Sales Journal ............................................................................................................... 22

Section 5: Invoicing Sales Order ............................................................................................. 25

Section 6: Bank Deposits ......................................................................................................... 29

Creating Bank Deposits ........................................................................................................ 29

Finding and Printing Posted Bank Deposits ......................................................................... 31

Section 7: Applying Entries ..................................................................................................... 33

Applying the Payment to One Invoice only .......................................................................... 33

Applying the Payment to Multiple Invoices ......................................................................... 33

Applying the Payment to Invoice(s) after Posting ................................................................ 35

Section 8: Unapplying Entries ................................................................................................. 38

Section 9: Reverse Entries ....................................................................................................... 38

Section 10: Creating Sales Credit Memos ............................................................................... 39

Reports .................................................................................................................................. 43


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Section 1: Customer Card

All customers will be recorded in the system and each one of them will have hisown customer card. On the Customer Card users will have to provide basicinformation related to the specific customer. Some of the fields on the customercard are critical and need to be filled out. If not, you will not be able to use that

customer. (Those fields have been highlighted below). All the other fields areoptional and as a general rule – you will select a value only if there is a defaultvalue for that customer. For example, if you always (or most of the times) shipitems from a specific warehouse – select that warehouse as the default value inthe Location Code field. You can always change the default value on a SalesQuote/Order/Invoice.

To create a new customer, follow the steps below:

1. Go to the Customer Card


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General Tab

2. Click in the No. field

3. (or from the toolbar)

4. ENTER (the customer is assigned the next available number in the No. Series)

5. You can use the button next to the No. field for any general comments. All

users that have access to the customer card will be able to read them. The

comments will be used internally and will not appear on any sales-related

documents.

If the button shows lines - that is an indication that the specific customer

card has comments.

6. Type the Name and the Address

Note: You may want to consider using the same case (i.e. upper or sentence case)

when typing those, as the filtering in Microsoft Dynamics – NAV 5.0 is case- sensitive.

7. Type the Zip code first. The City and the State will be automatically populatedfor you.

8. Type a Country Code.

Note: This field is required if you are going to use the Online Map Integration feature. For addresses in the USA – use “US”.


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9. Blocked is used to block the creation/ posting of documents related tothe specific customer. The available options are listed and described below:

Note: You can read more about the rest of the fields on the General tab, by using

the key for the specific field.

Communication Tab

Most fields on this tab are for information purposes only.


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Invoicing Tab

10. Bill-To Customer No. will indicate the customer that will be invoiced

11. Flag the customer as Tax Liable, if applicable.

12. Gen. Bus. Posting Group – this filed must be filled out

Note: The Gen. Bus. Posting Group is primarily used to indicate the Sales account for postings from the Sales & Receivables application area.

13. Tax Bus. Posting Group – leave this field blank

14. Customer Posting Group – this filed must be filled out

Note: The Customer Posting Group is primarily used to indicate the Accounts Receivable account for postings from the Sales & Receivables application area.

15. Prepayment % - prepayment percent that applies to all orders for thiscustomer, regardless of the items or services on the order lines. If you want tosetup prepayments for individual items, you should leave this field blank.Do not enter the percent sign. For example, if the Prepayment % is 7.5%, enter7.5.

16. Tax Liable, Tax Area Code and Tax Registration No need to be specified ifthe customer is tax liable.


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Payments Tab

17. Select Payment Terms for the customer. The Payment Terms code isimportant, as it determines the Due Date of the invoices that will be issued forthe customer.

For example, if the Payment Terms are 14 DAYS, then if the invoice has aDocument Date 01/22/09 – the calculated Due Date will be 02/05/09.

Moreover, the Payment Terms will determine whether or not a customer will be

allowed payment discounts (i.e. incentive for early payment). The fields relatedto payment terms are highlighted in the screenshot below:


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18. Payment Method is optional field. If you do not select anything here, you willhave to do that on the sales document. Note that the setup of the PaymentMethod can be such that it allows automatic payments.

19. If you do not allow Payment Tolerances for the specific customer (i.e.difference between the payment and the invoice amount up to a predefined

limit), then place a checkmark in the Block Payment Tolerance field.

Shipping Tab

Information on this tab is not critical and can be specified whenever available.

20. If sales orders for the customer are always shipped from the samelocation, you can select that in the Location Code.


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Foreign Trade Tab

21. If you normally issues Sales Invoices for the customer in currency otherthan the base currency for your company (e.g. EUR), then select thatcurrency in the Currency Code field. For all customers using localcurrency (i.e. USD) as default, leave the field blank.

Customer Button

The button can be used to see customer ‟s ledger entries,comments, statistics, entry statistics and sales.

Sales Button

The Button allows you to see a customer ‟s items and prices. Inaddition, customer ‟s open orders can be seen with a click of a button.

You can create a new order/quote by clicking on the appropriate submenu and

pressing the F3 key. The customer number and information will automatically be displayed.

Additional function keys:

– used to delete a customer


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– lists all customers

or +F - Can search on any field. All customers whose namestarts with "Lo" or all customers assigned to a particular salesperson, etc.

or - filter on any field. For example, customers in USA, with a

Balance over $10,000. Remember to click on the button when done toremove all filters.

or +L – can be used to link customer related documents orwebsites (e.g. pro forma invoices)


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Section 2: Analyzing Customer Ledger Entries

Customer Ledger Entries

If you want to take a closer look at your Customers and the business that you dowith each of them, you can use the Customer Ledger Entries window. From thiswindow you can see all ledger entries relating to the selected customer. Youcannot modify the customer ledger entries, but you can use the window foranalytical purposes.

1. Go to CUSTOMERS

2. or

3. Find the Customer that you are interested in using the

4.


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5. Click on the on the Customer

Card. Use the drill-down button, or to get to the Customer LedgerEntries. You can also access the Customer Ledger Entries by using

+ .

Note: Only when you click on the Balance $ field you will be able to see the drill-down button.

Sample Customer Ledger Entries

Posting Date – the date on which the transaction was recorded in thesystem

Document Type – indicates the type of transaction (e.g. Invoice,Credit Memo, Payment etc.)

Document No.o For Invoices/ Credit Memos Document No. assigned to the

document on postingo

For Payments/Refunds

Check number

Customer No Bill-To Customer No.

Description

External Doc. No.o For Invoices/ Credit Memos Customer PO No.


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o For Payments Deposit Slip No

Note: This is not one of the available fields for showing using the Show/Hide

function. However, a developer can add this field to the Customer Ledger

Entries.

Amount amount of the Invoice/ Credit Memo/ Payment/ Refund

Note: This amount is including payment discounts, realized and unrealized lossesand gains due to changes in the currency exchange rate, application roundingand corrections due to the rounding of different currencies.(if any)

Remaining Amount if a payment/ credit memo had been applied

to the invoice/refund, this field will show the unapplied amount.

Open If Remaining Amount is different than zero, then Open willdisplay a checkmark

Due Date Due Date on the Sales Invoice (i.e. Document Date +Payment Terms)

Pmt Discount Date the latest date on which we the customer can pay and still receive a payment discount)

Orig. Pmt Disc Possible If Payment Terms are such that allow payment discounts, possible payment discounts are calculated when aninvoice is posted.

Note: The order of the columns can be changed to match that of the sample screen. Details on additional fields from the Customer Ledger Entries can be found in the help file.

Detailed Customer Ledger Entries

Customer entries consist of the Customer Ledger Entries and a „sub‟-entrycalled the Detailed Cust. Ledg. Entry. The Detailed Cust. Ledg. Entriesstores the actual amounts of an invoice, credit memo, payment, discountetc.

If you drill-down from the Remaining Amount of any customer ledger entry, youwill see those details.


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Finding the Source Document or Related Postings to the G/L

If you want to find the posted Sales Invoice or Sales Credit Memo documentfrom the Customer Ledger Entries – do the following:

1. Click on the line that is of type Invoice or Credit Memo

2.

3. To see the source document click on the first line SHOW

4. To see the G/L entries click on the second line SHOW


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Section 3: Sales and Receivables Process Overview

It is important to understand that the above diagram describes the overall Salesand Receivables process. Different steps in the process will most probably be performed by different departments/ users in the company.

Step 1: Typically, the Sales or Order Processing department will create the SalesQuote/ Order for stock items. The order will be then released to the warehousefor shipping. At this point the order may be put on hold temporarily due toapproval requirements or customer credit limit.

Step 2: When the items are shipped from the warehouse, the warehouseemployee will have to find the sales order (created previously by the Sales orOrder Processing department) and “ship” the goods from the warehouse. At that point, a Posted Sales Shipment document will be created and placed under theHistory section. The Item card will also be updated to reflect the shippedquantity. Normally, the G/L and the Customer card will not be updated yet. Theonly exception will be, if you have the expected cost option activated. If so, theexpected cost will be posted to designated Interim G/L accounts.


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Step 3: In turn, the accounting department will have to find the sales ordercreated in step 1. After a number of fields are verified/ updated, the user will

eventually “invoice” the sales order. That will create a Posted Sales Invoice document that will be placed under the History section. At this point theCustomer Card will be updated and the G/L will be hit. If you have the expectedcost option activated, the expected cost that was posted in step 2 will be reversed

and actual cost will be posted to the designated G/L accounts.

If the sales order has been fully “shipped” and “invoiced”, the document that wascreated in Step 1 will be deleted from the system. However, the Posted SalesShipment and the Posted Sales Invoice will be still available under the historysection. Those will be the documents that will be used for future reference. Bothdocuments will have reference to the original Sales Order No. and Customer POnumber.

Sales invoices (any invoice that does not include inventory items, e.g. servicecharges), will be normally created, processed and posted solely by the accountingdepartment. For recording such sales invoices, the person responsible will use the

Sales Invoice instead of Sales Order. Both documents have more or less the samefunctionality with the only difference that Sales Order is used when you havestock items that need to be shipped from the warehouse, whereas the SalesInvoice is used to record other fees (e.g. consultancy fees).

Alternatively, the Sales (Recurring) Journal can be used for a simpler way ofrecording Sales Invoices.

Section 4: Creating a Sales Invoice for Miscellaneous Fees

Using Sales Invoice

For all sales invoices that will not include stock items (that need to be Shipped in

the warehouse), the user will start from the Sales Invoice document (and not the

Sales Order). Example will be invoice for consultancy fees.


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When you click on the (Sales) Invoice, the program will take you to an existing

Sales Invoice (if any). To create a new Sales Invoice – follow the steps bellow:



3. ENTER (the document is assigned the next available number)

4. (or click on the )

5. Select the Sell-To Customer from the list of Customers. If you know the

customer number, you can type it instead of using the lookup button.

Hint: Use Find and Filters to find the customer. Both depend on the

column you have clicked before using them.

6. Click


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Once the customer is selected in the sales header 1, all the information

from the customer card will be copied to the sales invoice header. You

need to revise that information and make any corrections if necessary.

At this point, you may get a warning if the customer has past due (i.e.

overdue) entries and/or balance that is greater than the allowed creditlimit . Whether the warning will pop up or not, depends on the setup

specified in the Sales and Receivables Setup.

To proceed, you will have to click on the YES button.

7. Customer Information Pane.

As soon as you select the customer in the Sales Header, the right-hand

side of the upper screen will display additional customer information.

From that menu, you can easily access Comments, Ship-To Addresses

for the customer, as well as Contacts (in the CRM application area).

You can also see the Sales History of the specific customer (i.e.

sales/credit memo lines from posted and unposted documents). You can

use the Sales History and copy lines from one or more previously

recorded documents in the system.

1 The upper part of the sales invoice screen.


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To copy lines from the Sales History do the following steps:

a. From the left-hand panel in the Sales History window, select thetype of document that you want to copy from.

b. Them, highlight the lines you want to copy

c. Finally hit the COPY TO DOC button

From the same Customer Information pane, you can also view the Available

Credit for the customer you selected.

Note: The Customer Information Pane may require “refreshing” in order to

show the info. In other words, move to a different record or close and reopen the

Sales Invoice window.

8. Posting Date type today‟s date

9. Document Date type today‟s date

Note: Due date calculation is based on the “ Document Date” of the

invoice.

10. Specify a Customer PO No (Note: Depending on the setup you have -

this field may (not) be mandatory)

11. Payment Terms (Invoicing tab) select the correct code (if blank)


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12. In the sales invoice lines2 create a line in the following manner:

Hint: Make sure you see the columns shown in the sample sales

invoice below:

a. Type – Here you enter the line type. Select Account (G/L) or

Resource from the drop down list

b. No. – Enter G/L account number or the Resource No. You may

use the Lookup Button ( ) to see a list of valid numbers.

c. Description – You can overwrite the default description of the

G/L account or Resource and give details about the specific

transaction.

d. Quantity –

Enter 1for lines of type G/L account. If you have

selected a Resource on the line – type the number of hours you

would like to invoice your customer.

e. Direct Unit Cost Excl Tax – enter the correct amount

If your system configuration requires you to specify certain

dimension, you can show those dimensions as columns and then

select the value. If the dimension applies to the whole documentand not to a specific line, you can either use the two global

dimensions that are placed on the Invoicing tab of the document

header, or select them from the

DIMENSIONS.

If you want to insert comments that will be shown on the

invoice, create a new line with Type , then type the

comment in the description field. You can also use standard text

by using the Lookup Button ( ) from the No. field.

To see the grand total for the Sales Invoice, hit .

2 The bottom part of the sales invoice screen.


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13. Make sure the Posting Date is today‟s date.

14. Post the Sales Invoice. or

Sample Sales Invoice

After you post the Sales Invoice, the document you initially created will be

deleted and you will find the newly created Posted Sales Invoice under the

History section.


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The newly created Posted Sales Invoice will be assigned a different document

number than the initial Sales Invoice. Use that number as reference on the Sales

Invoice.

Using Sales Journal

Another way of creating sales invoices for customers will be through the SalesJournal. The difference will be that upon posting, no document will be postedunder the History section of the Accounts Receivables (i.e. Posted Sales Receiptand Posted Sales Invoice).


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To do that, follow the instructions below:

1. Go to the Sales Journal

2. Click on the Batch Name (top left corner) and select the one with yourname

Show/ hide fields to make your window look similar to the one below:


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3. Follow the instruction below to record Sales Invoice:

Posting Date date of the transaction

Note: If you select a date that is not in your range of allowed posting

dates, you will not be able to post the journal.

Document No automatically generated. That number can beoverwritten upon posting by another number, if the setup is such that theSales Journal has Posting No. Series.

External Doc. No. Customer PO No.

Account Type select “Customer ”

Account No type or select a valid Bill-To Customer No.

Description the default will be the name of the customer youselected. You can always overwrite it.

Credit Amount type the amount (Do not use a “-“ sign)

Due Date Due Date of the Sales Invoice (i.e. Document Date +Payment Terms)

Bal. Acc. Type G/L Account

Bal. Acc. No select the revenue account

Before you post the journal, you may want to run the Test report for any possibleerrors or missing information. If there are any problems, you will see a Warning -right after the line that causes the error. Read the warning(s) carefully, as thosegive you details on what is missing.

4. POSTING TEST REPORT

If you need to specify dimensions, show the related dimensions columns andmake the necessary selections.

5. Finally, you will post the journal.

POSTING POST or

Once you post the journal the lines will be deleted. To see the actual effect on theGeneral Ledger, go to the Register.


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Section 5: Invoicing Sales Order

1. Find the Sales Order that was initially created by the Sales or OrderProcessing department.

When you click on the (Sales) Order,

the program will take you to an

existing Sales Order (if any). Use

or from the toolbar to

go to the list of Sales Orders. You

will probably use the No. to find the

specific order.

Once you find it, click

to access the Sales

Order.

2. Now, you will have to check/ update several fields before you post the

Sales Order as invoice.

Document Date type today‟s date

Note: Due date calculation is based on the “ Document Date” of the

invoice.

Type the Customer PO No (if required)

Payment Terms (Invoicing tab) verify/select the correct code

Verify that all other fields in the Sales Order header are correct.


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In the sales order lines:

Hint: Make sure you see the columns shown in the sample sales

invoice below:

Ensure that the quantities that you want to invoice have been alreadyshipped from the warehouse. You cannot invoice before you ship.

Hint: Qty Shipped field shows all the quantities that have been Shipped. All

quantities pending to be shipped are shown under Qty to Ship.

If you need to partially invoice, modify the Qty to Invoice, so that it

reflects only quantities that you want to invoice at this point. If some of

the lines are not to be invoiced, clear the field.

Hint: If the quantities that are not to be invoiced are for items that are tracked by

Serial Nos. or Lot Nos, you will also have to go to LINE button ITEM

TRACKING LINES and clear/ modify the Qty to Invoice (Base ) from the

corresponding lines.

If your system configuration requires you to specify certain

dimension(s), you can show those dimensions as columns and then select

the value. If the dimension applies to the whole document and not to a

specific line, you can either use the two global dimensions that are

placed on the Invoicing tab of the document header, or select them from

the DIMENSIONS.

If you want to insert comments that will be shown on the invoice, create

a new line with Type , then type the comment in the description

field. You can also use standard text by using the Lookup Button ( )

from the No. field.

To see the grand total for the Sales Invoice, hit .

1. Make sure the Posting Date is today‟s date.

2. Post the Sales Order. or


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Sample Sales Order

After you post the Sales Order as “Invoice”, if the initial Sales Order was fully

shipped and invoiced – it will be deleted and you will find the newly created

Posted Sales Invoice under the History section.


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The newly created Posted Sales Invoice will be assigned a different document

number than the initial Sales Order. Use that number as reference on the SalesInvoice.


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Section 6: Bank Deposits

Creating Bank Deposits

To create Bank Deposits follow the steps below:

1. Go to Deposits


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Sample Deposit Screen

2. DEPOSIT CHANGE BATCH…(skip if you are the only personwho creates deposits)

Note: If more than one user is using the Deposit screen, then you need to setupdifferent batch names for every user.

3. In the Deposit Screen Header

(or from the toolbar)

ENTER (the deposit slip is assigned the next available number)

(or click on the ) to select the Bank Account

Posting Date date of the deposit

You can use the next to the No. field, to enter any comments for

that deposit. These comments will be used internally.

4. In the Deposit Screen Lines, create a line as follows

Account Type = Customer


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Account No (or click on the ) to select the customer

Document Type = Payment (default)

Document No. type the check number

Credit Amount enter the amount without using a “-“ sign

5. Finally, in the Deposit Screen Header, type the Total DepositAmount. If correct, this should result in Difference = 0.

Note: You cannot post the Deposit if Difference is not 0.

6. Apply the payment to (an) invoice(s), if necessary (see Section 7)

7. POSTING POST AND PRINT

Finding and Printing Posted Bank Deposits

Once the Deposit has been posted, the deposit slip is deleted and it is movedto the History (i.e. archive)


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1. Find the Deposit Slip using then click

2.


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Section 7: Applying Entries

The application of a payment to an invoice can be done in several ways.

Those are described below:

First of all, the policy that governs the application is specified on the

Customer Card (Payments tab)

Manual means that the program will apply payments only if you specify

a document.

Apply to Oldest means that if you do not specify a document for the

payment to be applied to, the program will apply the payment to the

oldest of the customer's open entries.

The following scenarios are for the Manual application method:

Applying the Payment to One Invoice only

In the Deposit line that you created in Section 6 of this document, fill out the

following fields (you may need to show the columns if you do not see them):

1. Applies-to Doc. Type – Skip this and have system fill in for you.

2. Applies-to Doc. No. – select the invoice you want to apply the payment to

and click OK

Applying the Payment to Multiple Invoices

1. In the Deposit Line that you created in Section 6 of this document, clear

the following fields (you may need to show the columns if you do not see

them):

Applies-to Doc. Type Applies-to Doc. No.

2. Click on APPLY ENTRIES…


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In the screen that pops up, the header section contains all the details for the

payment line.

Note: The fields highlighted in green are relevant only if the payment was in a

different currency than the local one.

The lines below show all the open Customer Ledger Entries for the Customer

who issued the check.

3. Click on the line that represents the invoice that you want to apply the

payment to , then click the . The Apply-To ID field will be

populated with the Document No of the payment line that you created in

Section 6.

Hint: You can hold and select multiply lines. Then, hit .

4. Payment Discounts

If the Invoice that you selected has payment terms that allow you payment

discounts (i.e. Pmt Discount Date on the line is on or after the work date),

then the payment discount will be reflected in the bottom of the screen. You

can change Pmt Discount Date and Remaining Pmt Disc Possible fields if

needed.

Note: You have to make a full payment for the invoice in order to get the

payment discount.

5. Payment Tolerances


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Also, if you have set up a policy for Payment Tolerances (in the General

Ledger Setup), that is allowing to close invoices when you have an over or

under-payment for an invoice up to a certain limit, the Max Payment

Tolerance field on the line will show that limit.

6. Partial PaymentsIf you want to create a partial payment (i.e. apply the payment to several

invoices and specify the amount to apply), after you complete step 1 above,

click in the Amount to Apply field and overwrite the amount.

7. Click .

Note: The Amount field on the payment journal line will be filled in

automatically if you left it blank.

Applying the Payment to Invoice(s) after Posting

It is also possible to proceed with the posting of the payment without any

application (e.g. you are not sure which invoice you are paying). If you

decide to do that, you will simply finalize the manual creation of the payment

line; print the check if computer checks; and finally post the journal.

In this case, you will do the application after the posting of the journal. To do

that, follow the instructions below:

1. Go to CUSTOMERS


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2. or

3. Find the Customer that you are interested in using the

4.

5. Click on the on the Customer

Card. Use the drill-down button, or to get to the Customer LedgerEntries. You can also access the Customer Ledger Entries by using

+ .

Note: Only when you click on the Balance $ field you will be able to see the

drill-down button

6. Click on APPLY ENTRIES…


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The process will be somewhat similar to the one described earlier with few

additional steps:

7. First, you need to select the payment line from the lines and move it to the

header. To do that, click on the payment line and then hit +

.

8. If you want to undo step 7, use + .

9. Click on the line that represents the invoice that you want to apply the

payment to, then click the . The Apply-To ID field will be populated

with the Document No of the payment line that you created in Section 6.

Hint: You can hold and select multiply lines. Then, hit .

10. Payment Discounts

If the Invoice that you selected has payment terms that allow you payment

discounts (i.e. Pmt Discount Date on the line is on or after the work date),

then the payment discount will be reflected in the bottom of the screen. You

can change Pmt Discount Date and Remaining Pmt Disc Possible fields if

needed.

Note: You have to make a full payment for the invoice in order to get the

payment discount.

11. Payment Tolerances

Also, if you have set up a policy for Payment Tolerances (in the General

Ledger Setup), that is allowing to close invoices when you have an over or

under-payment for an invoice up to a certain limit, the Max Payment

Tolerance field on the line will show that limit.

12. Partial Payments

If you want to create a partial payment (i.e. apply the payment to several

invoices and specify the amount to apply), after you complete step 1 above,

click in the Amount to Apply field and overwrite the amount.

13. to post the application.


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Alternatively, the above steps can be performed from the menu under the

of the Apply Customer Entries window.

Section 8: Unapplying Entries

If you made a mistake in the application, you can unapply the entries by doing

the following:

1. Go to the Customer Ledger Entries window (see Section 2)

2. Select the payment line

3. FUNCTIONS UNAPPLY ENTRIES

4. UNAPPLY

Section 9: Reverse Entries

If you made a mistake and you want to reverse a specific transaction, you can do

that by following the steps below:

1. Go to the Customer Ledger Entries window (see Section 2)

2. Select the line you want to reverse

3. FUNCTIONS REVERSE TRANSACTION

4. REVERSE

Note: You can only reversed entries that have been unapplied. Therefore, you

may need to perform the steps in Section 12 , before reversing.


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Section 10: Creating Sales Credit Memos

You will have to always create Credit Memos by copying the initial SalesInvoice. Follow the steps below to create a Sales Credit Memo using the CopyDocument function:

1. Go to (Sales) Credit Memo

When you click on the (Sales) Credit Memo, the program will take you to an

existing Sales Credit Memo (if any). To create a new Sales Credit Memo –

follow the steps bellow:



4. ENTER (the document is assigned the next available number)

5. Select a Sell-To Customer No.

6. COPY DOCUMENT…


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7. Fill out the Request Form as follows:

Document Type From the drop-down list select the type of

document you want to copy from (normally Posted Invoice).

Document No. Lookup and find the document you want to

copy from

Include Header ensures that all the details on the header of

the source document will be copied to the credit memo.

8. Click

9. Change the Posting Date to Today‟s Date

10. Specify External Document No (i.e. RMA No)

11. Delete unnecessary lines or edit/add lines

12. If you want to insert comments that will be shown on the credit memo,

create a new line with Type , then type the comment in thedescription field. You can also use standard text by using the Lookup

Button ( ) from the No. field.

13. Post the Sales Credit Memo. or


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Sample Sales Credit Memo

The COPY DOCUMENT function allows you to copy a wholedocument. You can then delete or modify the lines.

However, if you need to copy lines from different documents, you can use

the GET POSTED DOCUMENT LINES TO REVERSE function.


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Show Reversible Lines Only

Place a check mark in this field to see only lines that have quantities thatare available to be reversed or returned.

Placing a check mark in this field hides those lines where the quantitieshave already been completely returned.

This field is only available for posted shipment and posted invoice lines.


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Reports

Aged Accounts Receivable

Use this report to see the aged remaining balances for each customer. The program lists customer

transactions by transaction date or due date.To limit the amount of information, set the proper filters before you print or sort a report. Youcan enter filters manually into the fields, or select the lookup or drill-down button, which appearsto the right of the selected field. You can check the results of your filters as you enter them by pressing the lookup button in the bottom left corner of the request window.

Projected Cash Receipts

Use this report to project receipts for up to four periods. You can specify the starting date as wellas the type of periods -- days, weeks, months, years.

Daily Invoicing Report

Use this report to show total invoicing or credit memo activity or both for a particular day orrange of dates. This report shows one line for each invoice or credit memo. If you want both, Navision Financials will show invoice and credit memo activity on separate pages. Note that Navision Financials sorts the report by invoice number or credit memo number, not bydate. You must select a Posting Date filter by entering a single date or a range of dates

Customer Sales Statistics

Use this report to see sales statistics for each customer. The report includes information for five

periods counting back from the date you specify. The report includes the sales ($), profit ($), profit %, Inventory Discounts ($), and Payment Discounts ($). Navision Financials calculatesstatistics for sales before the date you enter, three intervals from the date entered, and for allsales following the three intervals. The length of those intervals are set from the Options tab.

Top __ Customer List

This report lists the top customers by balances or sales and includes a graph to quickly show youhow they rank. You can include up to 99 customers.Outstanding Sales Order StatusUse this report to see detailed outstanding order information for each customer. The report

includes shipping information, quantities ordered, and the amount back ordered.

Note: these are just a few of the reports in Receivables

Documents

Accounts Receivables NAV 5.0