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OIT Reorganization
August 27, 2010
Today’s Agenda
Principles of Reorganization
Survey Feedback
Organization Chart
Leadership Team Structure
Items to Address Early in the New Organizational Structure
How Does This Affect Me?
Next Steps
Principles of Reorganization
• New leadership structures• Cleary identified strategic, tactical, and operational
direction• Focus on human and technical infrastructure for seamless
service provision• Facilitation of completion of foundation-building initiatives• Reduced redundancies and increased efficiencies• Increased flexibility for timely responses to new service
requests• Increased transparency at all levels of the organization• Creation of new funding structures to increase service
provision• Increased staff expertise and maximized staff retention
Principles of Reorganization
Q & A
What You Said Should Change
• Accountability 3 • Service Provision 3
› Multiple staff involved in deployment and support of a service› Cross-organizational focus on service provision› One place for staff to look up who supports what service
• More Cohesion 4
› OIT to work cohesively› More unity› Continuous improvement in communication› More professionalism
What You Said Should Change
• Smoother Organization 4
› Eliminate divisions between units › Coordinated, documented, practical. organization › Less duplication › Streamlined operations
• Have a Plan 3 › Organizational plan with measureable goals › Equal emphasis on planning across OIT › Organizational plan
What You Said Should Change
• Project Management 3
› Broader project management › Better use of staff on projects independent of their
unit› More pooling resources
What You Said Should Change
• Restructuring 4
› Combine infrastructure groups› Combine infrastructure groups› Combine units › Less management, more staffing
• Miscellaneous 6
› Create an OIT security team › Use a more comprehensive approach to the
reorganizing effort › Redistribution of funds› Stricter computer use-rules› Fewer meetings› Remove black out dates
What Not to Change
• Service Provision/Relationship with Campus 4
› More cohesive service provision › Continue improving customer service › Accountability to customers › Continue to build rapport with campus
• Organizational Culture 3
› Keep the family feeling › Keep core values › Keep open door policy and make it more viable
What Not to Change
• Smoother Organization 4
› Create no new silos› No department should be its own silo › Continue improvements in cross-unit collaboration › Keep the things that work
• Operational Items 2
› Keep OIT Operations Group › Continue progress in change management
What Not to Change
• About Change Itself 3
› Support technology changes › Change is good › No big reorganization
• Miscellaneous 3
› Keep updates about work environment (e.g., budget situation)
› Do not decrease staffing › Don't move me
Wanted More
Keep it the Same
Organization Chart
Review
Working Group Arrangements
Future Tweaks
LDBALDALD
LDBALDALD
Leadership as It Has Been
OITOperations
SeniorManagement
S3Leadership
Leadership Team Structure
OIT Steering
OIT Directors
OIT Operations
OIT Steering
Responsibilities: Strategic Planning and DirectionOIT PolicyOIT Priority SettingService and Project Portfolio ReviewAcquisition of OIT ResourcesNew Technology AwarenessAwareness of New Frameworks & Processes for IT
ManagementOIT Governance Committee Agenda Setting and Tracking
Membership: Vice Provost for Information TechnologyAssociate Provost for Information TechnologyDirector, IT Support ServicesDirector, IT Infrastructure ServicesIT Portfolio CoordinatorIT Finance & HR Support ManagerOther OIT staff called in based on topic
OIT Directors
Responsibilities: Tactical Planning - Major Service Requests, New Service Review
OIT Process and Standards Initiation and EnforcementOIT Policy EnforcementOIT Priority Management (project sponsorship, assignment, and
execution)Emergency Service Request EvaluationEscalation Point for Hot Topics, Issues, InnovationOIT Service Delivery Oversight and Improvement
Membership: Associate Provost for Information Technology
Director, IT Support ServicesDirector, IT Infrastructure ServicesOther OIT staff called in based on topic
OIT Operations
Responsibilities: Operational CoordinationOIT Process Review and Coordination
OIT Procedures Review and CoordinationOIT Priority InputOperational Planning Based on OIT Priorities and Major Service
RequestsNew Service Implementation and Existing Service Review
Membership: OIT ManagersOIT Directors
NSHE and UNLV LeadershipC
ampu
s C
omm
unity
OIT
Sta
ff
Steering
Directors
Operations
OIT To Do List
IT Portfolio CoordinatorClearly Define and Communicate Working Group Roles and
ResponsibilitiesOIT Priorities SettingCreation of Teams to Address PrioritiesReview and Prioritize Additional Service RequestsReview Existing and Develop Additional Communication
Structures to Increase Transparency and EfficiencyDevelop Promotion Criteria for Positions Across the
Organization Including Management PositionsDetermine OIT Point Persons for Vendor RelationsOIT Representation on CommitteesDetermine Priorities for Rate Development EffortsApprove and Distribute the Training Plan for FY11
How Does This Affect Me?
• Some of you are immediately and directly affected› Relocation› New supervisor› New working group› New role
How Does This Affect Me?
• All of us will:› help define and communicate the
responsibilities of our working groups› be held accountable for knowing the
responsibilities of all the working groups within OIT
How Does This Affect Me?
• You may be asked or have an opportunity to:› represent OIT to the campus community› present an idea for change or a proposal for a
new service directly to one or more of the leadership groups
› serve on cross-organizational teams› volunteer to assist with OIT activities designed
to enhance the work environment› take on a role for all of OIT that is independent
of your individual or working group responsibilities
How Does This Affect Me?
• You will know (or be able to find quickly):› the priorities for the organization› the processes for completing routine tasks› the skills sets of your colleagues› the budget› current OIT projects› what is required to qualify for a promotion
How Does This Affect Me?
• You will see frequent requests for your input into all types of OIT matters
AND
• You definitely will be asked how the reorganization is working for you
What I Am Asking of You
• Please be patient
AND
• Remember my door is always open
Next Steps
Plan to EVP&P for Approval
Plan to Human ResourcesTitle changesPDQsSalary Adjustments
Effective DateSeptember 1st
OIT Reorganization
Q & A
One Final Note