NIATx Change Projects 2013

Quick and prompt responseJefferson County Human Services

Emergency Mental Health

THE AIM

• Reduce complaints from law enforcement municipalities from 100% to 50%.

The Change

• 1. Implement a second worker from 2pm-10:30pm.

• 2. Provide a smart phone to after hours workers.

The Results

pre post0

102030405060708090

100

Fort Atkinson

Jefferson

Lake Mills

Watertwon

Sheriff Dept.

Action

• Adopted both changes• Will follow up with municipalities quarterly.• Meet with afterhours staff for supervision and

discuss use of the phone and utilization of second person.

The Impact

• Improved communication between law enforcement municipalities and Emergency Mental Health program.

• More accurate and quicker response time.• More effective triaging with law enforcement.• Closer monitoring of services.