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WEBSITE DEVELOPMENT PROPOSAL

Prepared for and Presented to

The Kenya ICT BOARD

by

NETPLUS TECHNOLOGIES LTD

9th June, 2008

Overview - ICT BOARD Web site

The ICT Board website will be a great marketing and communication tool which will generate enormous opportunities. With millions of people already connected to the Internet and the numbers growing daily. The Web is rapidly emerging as a powerful tool for enabling organizations to ensure profitability by designing a platform for creating new, or enhancing existing channels to their markets.

Overall objective of the Web Project

The overall objective of the project is to enhance ICT BOARD s website capacity to support ICT BOARD communication and information dissemination efforts efficiently and effectively.

Purpose

The purposes of the project are as follows:

Design, develop and implement a dynamic website for ICT BOARD.

Undertake training of selected ICT BOARD staff on website content management skills, website marketing and monitoring

Web Site Expectations

It is anticipated that the new ICT BOARD website will, among other attributes, fulfill the following expectations:

A simple, yet highly enriched website that will make it possible for the users to efficiently and effectively navigate it.

Communicate new ICT BOARD activities and projects, and enable all the stakeholders to both learn about and communicate with the ICT BOARD.

Develop a distinct focused communication process including the ability to evolve a mailing list subscription database with all the value added communication and Public Relations aspects evolving in ICT BOARD.

a g e 4e n t e d b y N e t P l u s

Generate a data base which can capture, store and analyze data related to; web site visitors and their information preferences.

Target groups

Key ICT stake holders

ICT Government officials (Policy makers),

The public and other stakeholders.

Scope of Work

The scope of work will include;

Design a web site interface and create a consistent "look and feel" throughout the site

Craete a navigation structure which will make it easy for users to get the content they want.

Create the following web application features like the document management system, e-newsletter system, Intranet/Extranet, Photo Gallery, downloads, News highlights/ updates and E-mail Subsription tool among other features

Minimize HTML and image file sizes for fast loading.

Develop and Install a Content Management System (CMS)

Train members staff.

ICT BOARD SPECIFIC WEB SITE REQUIREMENTS

We will develop a web site concept in reference to your specific web site requirements.

The Home page:

We will develop a home page which projects the ICT BOARDs corporate identity, nature of activities in a visual way to its visitors.

We will also developed visual concepts on the flash which communicate ICT BOARD core values and vision.

The ICT BOARD logo and name will be displayed on every page as one way that we will present a consistent image.

Simplicity: We will ensure the visual design is less busy and clustered as one way of trying to reflect the ICT BOARDs image in a simple and effective way.

Technology: To keep the pages consistent throughout the site we will use style sheets (css). These will help in keeping the code simple and give a uniform look to each page. The reduced code will also make for quicker download

Search Engine Optimization: We will deliberately use more text and fewer images on home to ensure high engine optimization.

Scrolling -: We will reduce the scrolling by trying to only keep the most important information on the home page.

Navigation

We will adopt a user oriented approach in developing the web site concept site structure and navigation.

This is to ease the navigation and locating the information of the site. Certain key information of importance to the site users will be made prominent on the home page.

Interactivity

We will adopt features like the mailing list subscription, online feedback form. The mailing list will be used to capture e-mails and names, which will then be used to send E-Newsletters and other updates.

News Highlights

We will have the recent news items on the home page, but this will only feature the most three recent news items. The rest will be archived. Google optimizes web sites which are frequently updated and the news section is one area which will be frequently updated.

Site Updates Content Management System (CMS)

Our web based content management system will allow you to alter the content on your website at will, so you will have complete control of your own site.

The CMS will have a browser based web page editor allowing you to add new web pages, edit existing ones or to delete older unwanted pages. This is an answer to your question Will ICT BOARD staff be able to update the ICT BOARD website?, the answer is YES - You will be able to update your own website whenever you want to.

You will also be able to upload images to your pages, and always ensure your website is up to date and your content is fresh. Updates will be instant.

The CMS will have user levels with different access levels.

Document Management System; The CMS will also have a customized document management system that will allow for the storage of the most common file types. It will supports full-text indexing of the most popular document formats. It will come with a powerful site search function, accessible throughout the site, which will allow users to locate specific information quickly

The best thing about the CMS is that it will be ideal for non-technical staff. If you are able to use Microsoft Word you will be able to use our CMS. There is no limit on how many times you update your site, the CMS will be database driven and will have a reliable MySQL database behind it, mICT BOARDng it an ideal long term solution.

Features

Very easy to use

MS Word style interface. As easy to use as a word processor

Add, edit and delete web pages

Add, edit and delete images

Updates are live

Keep your content fresh

Search Engine friendly code

Allows for multiple users with different file upload permissions

Database driven. All data stored in a MySQL database

Value for money

The Software - Electronic Newsletter System

Our e-Newsletter System is web based and is used in managing and distributing HTML or Text formatted newsletters via email. It will be hosted on your web site, HYPERLINK "http://www.ict-board.go.ke/Newsletter"

www.ict-board.go.ke/Newsletter

The software will enable creation of email lists, email newsletters, email announcements, direct email campaigns and bulk email campaigns.

The software will support unlimited number of mailing lists and newsletters. Each person can subscribe to one or more Newsletter Lists.

The software will track full statistics with each email communication campaign including views, opens, and bounced mail.

Key Features of the e-Newsletter System

Content Management System (CMS)

The e-Newsletter system will have a CMS .Anyone will be able to create and send stunning email communication campaigns

Easy, browser-based contact management

The system will allow you to add contacts to your contact lists one-by-one or import existing contacts from your any CRM, email program or database using a point and click web-based interface.

Personalizing your email communication campaigns

You will be able to personalize every email you send with your contact's details such as their first name, e.g Dear James.

Segment and filter contacts before sending

You will be able to send targeted emails to your contacts based on their interests and previous history using custom filters, list segments and personalization options.

Track click-through and email opens

You will improve and optimize your email communication campaigns by tracking open rates and click-through rates over time, as well as detailed per-campaign reports and statistics.

Our Clients

Some of the organizations that are using our web based e-Newsletter System includes;

AAR Health Services

Galileo Kenya

Lukenya Getaway

Karen Hospital

The Proposed ICT Board Intranet/Extranet

The ICT board Intranet and the Extranet will be private sections accessed by authorized persons only. The Intranet will be hosted on a server within the with ICT board premises and it will be used by the ICT board staff. The Extranet will run within the web site and be hosted on our servers in Canada and mirrored in Texas.

Both the intranet and the extranet will be used by the ICT board mostly for sharing of knowledge and collaborations.

Both the Intranet and the Extranet will have similar features like the one on the public web site like the document management system, user levels application, Content Management system, discussion forum among other features.

Basically, the Extranet will one way of creating an online community and exchanging of ideas among the members. The extranet will have different user levels and member categories.

Some of the documents that will be exchanged include; Information Resources like ICT policies and Industry Reports.

An Overview - ICT Board Intranet

The ICT board Intranet terms of reference were a bit brief, however our recommendation is that the ICT board should develop a strategy on how to implement the Intranet solution.

The first step in formulating your strategy is to determine what you want the intranet to do. Your first goal for the intranet might be to distribute organization information to employees. Later, you may want your intranet to do more. The great thing about building an intranet is that you dont need to build everything at once. In fact, your intranet should be an ongoing project, with new capabilities added over time.

You should break your intranet strategy into components. For example, each department in the organisation has unique opportunities within the organisations objectives. Develop a strategy for each functional entity in the company, and define two or three functions that benefit each unit.

The key is to get department heads and senior managers to think about those aspects of an intranet that truly benefit employees and managers. Find something that improves employee productivity, reduces cost, or creates a sense of pride within the organization , and you have a winner. For example, consider these potential intranet uses:

ICT Board news, departmental newsletters, or weekly letters from the CEO

Employee handbook, expense report submissions, and so on

Operations policies and procedures manuals

Addition, deletion, and change of submissions to Human Resources

IT Support Desk trouble ticket submission and Frequently Asked Questions (FAQs)

Training documentation and schedules for new employees

How to promote the ICT Board IntranetBe sure to promote your intranet to its your employees. Announce every update, and post the news on the intranets home page for all to see. You must get employees and managers in the habit of using the intranet as a communication vehicle if they are to benefit from it. It wont happen all by itself. There are several ways to promote your new capabilities to employees. You can:

Post information employees need to know on the home page.

Post daily events or news on the home page.

Use it for employee activities, such as expense reports or vacation requests.

Use it as a portal for IT support and status updates on support tickets.

Help managers use it to convey their messages to employees.

Promote the benefits of applications in use on the intranet.

Use it as an employee suggestion portal.

Include company calendars and schedules for training, holidays, and seminars.

Get the CEO of your organization to back it.

Intranet exampleThe structure shown in Figure A is an example of a basic Intranet

Figure 1

Intranet/Extranet Infrastructure

The ICT Board Intranets will use the same HTTP server (Web server) technology, communications protocols and HTML hypertext links as the public Website. This will provide a standard way of disseminating internal information to employees locally and in remote offices.

We will Use programming languages such as Java, PHP among other languages.

The Intranet will be web-based application developed in java, Servlet/JSP 2.1 specification deployed in Java Servlet engine (Tomcat 5). It will requires a J2EE connectable SQL database architecture. This will make it extensible to databases like PostgreSQL or MySQL .

The Intranet will be deployable in known network server operating system with a dependable J2EE java development kit (JDK) e.g. Windows 2000, Linux and Solaris. The highly advised operating system is Linux based OSs because of their reliable kernel security model and filing system. Highly recognized Linux operating systems are Red Hat Fedora Core 5, Mandriva Linux and Sun Microsystems Solaris OS 10.

Systems requirements

Software Systems

Operating System - Fedora Core 5

Web system

Apache Webserver 2.X where x >= 5

Apache Tomcat

Mod JK connector

Hardware Systems

Server

Computer server preferable 64bit computer

120GB hard disk data storage

512MB memory preferably 1024 MB

System Features

System security

The system will have SSL secured certificates generated by the Linux system. It will have an enhanced security model implemented through Java Security Model (JSM), Java Activation Framework (JAF), email spam assassin, Squid proxy, Linux firewall and router firewalls. The user security model will be employed through user profiles. A user profile will be made of user definition and group definitions. The group profile will define the permissions, restrictions and privileges of the user in the group. Denials will precede allows. Users in a group will inherit its properties and the system admin can add properties to an individual user. These privileges will be in the following categories; add, edit, delete, view and administer. A user will have a 6-18 characters user name composed of alpha-numeric characters and a 6-18 alphanumeric character password. The password will be stored in the database as a 42 character MD5 hash. At login and registration time, user-name and password will be transferred through an SSL secured connection. Login sessions will be managed by Java-based session beans which expire automatically over a period of time like 20 minutes in case of inactivity in the browser.

System administration

The system administrator will be able to view and administer

Create groups and users

Administer users allowable login privileges like login time, portions viewable in the intranet e.t.c.

Exceptional requests will be logged and request the admin to act on them. Examples are unknown users logins, outside access, continued access to denied portions of the intranet e.t.c.

Be able to back-up a portion or all of the intranet application, profiles and security models. The archival model will allow archiving, retrieval and conveyance.

Users will be able to set their profile preferences through themes. Themes will be of different natures namely default themes and customizable themes.

The administration module will have a feature to administer, monitor, access and evaluate access models to different segments of the intranet application. A user cannot view another users documents, identifications or private information unless explicitly allowed by the owner.

WEB SITE HOSTING

NetPlus hosting partner (CNETGLOBAL)

NetPlus has partnered with a Canadian based domain registration, hosting services and solutions

Company Cnet Global. We deliver reliable, efficient web hosting services and we have invested in

cutting edge technology systems, co-located in state-of-the-art, world-class Data Centers in US, Canada and Europe.

Key hosting benefits, solutions and services;

(a) Flexible to customers needs

(b) E-commerce hosting solutions

(c) Many years of hosting hundreds of Kenyan happy customers, in all

sectors

(d) Hosting mission critical and high traffic websites, with mirror

hosting solution

(e) Domain-name registration (.com, .net, .org & .ke domains)

(f) PHP / MySQL database support

(g) State-of-the-art anti-spam/virus protection, with control panel to

manage spam in real-time

(h) Secondary mail backup / failover servers

(i) POP3, IMAP, Webmail & Wireless email access

(j) Website traffic analysis features

(k) Hosting control panel

(l) Web protect sub-folders for Intranet use

(m) 500 MB or more and unlimited e-mail accounts

Other Features

Site Stats

We will offer a service under which your organization will obtain valuable intelligence on the nature and number of visits to the site, pages visited, profiles and locations of visitors, time spent, search engines and strings used, etc.This is an invaluable resource and will be used to constantly optimize the site toensure maximum traffic from high potential prospects.

FTP access to your Web site, enabling you to manage and maintain your Web sitesfiles and directories remotely over the Internet, from your office or any other location.

Customers;

----------

Our hosting services and solutions are used by hundreds of diverse small

to large customers in Kenya, including Banks, Media houses, UN Agencies,

Travel/Tours, Universities, High Schools, Insurances, Health, Real

estate Non-profit and other Businesses/Organizations.

Some of our clients in Kenya include;

KTN Baraza Ltd

Daystar University

Standard Newspapers HYPERLINK "http://www.eastandard.net/" \o "http://www.eastandard.net/" www.eastandard.net , the Online edition

K-Rep Bank HYPERLINK "http://www.k-repbank.com/" \o "http://www.k-repbank.com/" www.k-repbank.com

AAR Health Services

Karen Hospital

Shelter Forum

St Marys School,

Makini Schools

ADRA Kenya

Villa Care Ltd HYPERLINK "http://www.villacarekenya.com/" \o "http://www.villacarekenya.com/" www.villacarekenya.com

Our Approach & Project Methodology

Consultative approach

We will adopt a consultative approach by involving the ICT BOARD web site team while developing the site and its functionalities.

The first and most important step is listening. We will begin by developing a solid understanding of your organisation, your clients and other target groups and your needs. Doing so will help us to create a web site that will work for ICT BOARD.

Once weve gotten to know you better, we will embark on the actual work of web site design and development. We will explore multiple web site concepts from which to choose. Well discuss the concepts with you, digest your feedback, and refine until everything is perfect.

Finally, we will begin production. This involves building out web pages and completing any necessary web programming.

It will be a fun process with a simple goal: to create web site that will produce real results for your organisation.

Requirements

1We shall require that all information to be published on the website collected and placed in electronic format (i.e. typed out on computer) by ICT BOARD before the commencement of the design process.

We shall require a designated focal point/contact person at ICT BOARD with whom we shall liaise in terms of information sourcing, corrections, presentations and any communication with ICT BOARD.

The Project Phases

Phase One Planning & Design

At this stage we will translate the proposal into a blueprint for the web site production. This will include a content plan, approval process, site structure, and hosting recommendations.

We will also present the visual content, including key template design to the ICT BOARD web site team for approval before production begins.

Phase Two Production & Testing

At this stage we will develop the web site based on goals and site specifications and integrate all technical and multimedia components. We will place the web site on a test server and make revisions and changes in line with the agreed project schedule.

Site optimization: After completing the design work and uploading the site to the Internet we will carry out web site analysis, "web performance appraisal", to make sure your web site is successful and effective.

Phase Three Launch & Maintenance

At this stage the web site will be launched and registered with top search engines. ICT BOARD staff training will also take place. Marketing strategies will also be implemented.

Timelines & Deliverables

Activity

Deadline/Timeline

Stage 1.Proposal and Project Review

The proposal and project review involves the initial planning stages that are required to begin the web site development process. During this stage we will help you define objectives for the website project, establish timelines and deliverable dates, and submit a revised formal proposal outlining the nature, scope, and cost of the project.

Day 1& 2

Stage 2: Project Specifications

At this stage we will provide specifications for all aspects of the website project. The following items will be submitted for your review and approval.

A site map outlining the navigational structure of the website.

Sample pages matching the design preferences specified in stage one.

Documentation of project timelines and deliverables. Once these items have been presented and you are satisfied, the project specifications will be presented for final approval

Day 2 & 4

Stage 3: Site Development - Interface

In this stage we will create a pre-release version of the website. The individual pages outlined in the proposal will be implemented based on the agreed upon project specifications. You will be able to view the pre-release version in the preparation area on our web site www.netplusonline.com/ICTBOARD .

DAY 4 to Day 11

Stage 4: Systematic Testing of the Web Applications

During this stage we will perform a systematic of all the web applications, including the intranet, e-newsletter system and all the web site applications. included as part of project. Each page will be reviewed manually ensure each page or web site feature conforms to the project specifications and is error free. Some of the areas covered in the design check are:

Do all fonts and colors match the project specifications?

Is all spelling accurate?

Is the navigation on the page error free and accurate?

Are all graphics referenced on the page available?

Are the web site applications like Content Management System and Members Log In error free.

DAY 12 to 47

Stage 5: Final Review and Implementation

At this stage you may review the final web site on our site HYPERLINK "http://www.netplusonline.com/aki"

www.netplusonline.com/ICT BOARD .

Some of the areas covered in this stage include:

Another round of internal testing - which include;

* Cross platform testing is conducted

* Usability testing

* Browser compatibility

* Proof reading

* De-bugging

Site is submitted to search engines

Staff training on the use of the Content Management System (CMS) to take place.

Once this review has been completed to your satisfaction the site will be transferred to the live address ( HYPERLINK "http://www.ict-board.go.ke"

www.ict-board.go.ke ) for the website for viewing by the general public.

Our development process is designed to not only create a high quality final product, but also to keep our clients aware and involved in the development process.

DAY 48 to Day 52

Stage 6: Post Launch

Some of the areas covered in this stage include:

* Review initial impact and feedback

* Review web stats

* Strategy for ongoing marketing efforts

One of month after completion and launching of the web site

Note: These timelines and timetables are subject to change depending on the scope of work, especially the kind of web applications that need to be developed.

Our Work

Our Reference Web Site Projects

These are few of the web sites that we have developed;

Dan

Include also Galileo , faidaplus and Lukenya

Client: Karen Hospital

Url: HYPERLINK "http://www.karenhospital.org" http://www.karenhospital.org

Client: Daystar University

Url: HYPERLINK "http://www.daystar.ac.ke"

http://www.daystar.ac.ke

Client: AAR Health Services.

Url: http://www.aarhealth.com

Client: Bata Shoe Company Ltd

Url: HYPERLINK "http://www.batakenya.com"

http://www.batakenya.com

Client: Lukenya Getaway (Athi River)

Url: HYPERLINK "http://www.galileo-kenya.com .com" http://www.lukenyagetaway.com

Lukenya Getaway (Athi River)

Key Staff for the ICT BOARD Web Site Project

Phares Njoroge Senior Projects Manager/ Web Strategist

Position: Project Manager

Profession: Marketing

Detailed Tasks Assigned:

I. Help ICT BOARD web site team define the projects scope, as well as plot the path to meet the set objectives.

II. Research and Content Development.

III. Organize web site content into categories and develop functional and intuitive plans to get the users from point A to point B.

IV. Develop appropriate keywords and keyword phrases for search engine optimization.

V. Web site testing and quality assurance.

VI. Coordinate the project activities. Contact person between ICT BOARD web site team and Netplus technical team

Key Qualification:

BA (Economics) Egerton University, Post Graduate Diploma in Marketing Management Kenya Institute of Management (KIM)

Experience:

Has over 9 years of experience in developing and implementing web site concepts. His main areas of specialization include web site architecture, content development and web site marketing.

David Thiongo Creative Director

Proposed Position: Graphic Designer

Profession: Graphic Designer

Detailed Tasks Assigned:

He will be responsible for the visual (Look & Feel) and multimedia content of the ICT BOARD web site.He will handle and create all creative elements.

Key Qualification:

He possesses academic qualifications in (MACS) Media Arts Core Studies through Technical Training, Fine Art and Graphic design diplomas from Bureau Verities International and Kenya Polytechnic.

He studied ; Indesign,PageMaker, Photoshop, Illustrator, Fractal Design Painter, QuarkXpress, Power Point, HTML, Web Graphic Design, Web Page Design, Internet use and E commerce.

Experience:

Extensive experience in graphic design. Over five years experience using Dreamweaver, Adobe Illustrator, Adobe Photoshop, Adobe PageMaker, various support programs and plugins.

Thoroughexperience with: gif animation programs, Acrobat, ImageReady, CyberStudio, PageMill, BBEdit,FileMaker Pro, Access, and many more.

Danson Wainaina Technical Director

Profession: Information Technology

Detailed Tasks Assigned:

Modules design & Web programming

Key Qualification:

B sc. Computer Science (JKUKAT), Main specialization in PHP, ASP & and MySQL Database for web

programming.

Experience:

Has participated in back end development of Kenya Airways Galileo Project (www.faidaplus.com),AAR Health Services ( www.aarhealth.com/aar/ke ), Motor Kenya ( HYPERLINK "http://www.motorkenya.com"

www.motorkenya.com), Karen Hospital ( HYPERLINK "http://www.karenhospital.org"

www.karenhospital.org), Galileo Keny ( HYPERLINK "http://www.galileo-kenya.com"

www.galileo-kenya.com) and recently Daystar University new web site HYPERLINK "http://www.daystar.ac.ke"

www.daystar.ac.ke among other projects.

Our Company An Overview

NetPlus is a full-service web design and development firm. We strive to build web sites that puts the Internet to work for our clients.

We have been providing a full spectrum of web-related services to clients in Kenya since the year 2000.

Our clientele ranges from small companies and institutions to large companies. The company primary drivers are client care and satisfaction, honoring of all commitments and the development of our staff and integrity. Our well thought out strategy revolves around client care.

Our Clients

Some of our clients include;

AAR Health Services

Daystar University

Kenya Airways ( Galileo Kenya)

National Fund for the Disabled of Kenya

Karen Hospital

Shelter Forum ( NGO)

St Marys School,

MICT BOARDni Schools

ADRA Kenya (NGO)

Villa Care Ltd

HYPERLINK "http://www.netplusonline.com/modules.php?op=modload&name=News&file=article&sid=17&mode=thread&order=0&thold=0" Are we Right for you?

We understand that when it comes to handling the development, maintenance, hosting and promotion of your Web site, choosing the right company can make a big difference in the results you achieve.

To evaluate your needs against our capabilities: this how we add value;

Our Business consultation ensures your web site fits within your overall business plan.

Our team approach ensures that we use the right tools for the job.

Our staff members are dedicated to the project -This is what we do for living.

We will produce a highly functional web site that blends in your business knowledge and our Information Technology expertise.

We take care of web site hosting requirements and support services where necessary.

Our Team

Our team is composed of web marketers, graphic artists, web designers and programmers whose skill set includes most of the web programming languages, database applications, and other Internet technologies that are widely used today.

This diversity allows us to program new sites and maintain existing ones in whatever language our clients require.

Our Web Site

Please visit our web site HYPERLINK "http://www.netplusonline.com" www.netplusonline.com , to learn more about our company.

Software & Technology

Our preferred development platform is PHP / MySQL using Flash only when necessary. Here is a partial list of our technical capabilities:

Authoring Tools: Dreamweaver

Database: Access, FileMaker, MySQL, MS-SQL, PostgreSQL and any other generic Data

base that supports ODBC

Multimedia: Macromedia Director, Flash

Programming: PHP, CGI, DHTML, HTML, Java, Javascript, Perl,

Our Approach

Regardless of the size or nature of the job, our approach to a project is always the same:

Present scenarios Suggest appropriate technology Make inquiries Partner with the Client

ICT BOARD Website Development - Technical Proposal Presented by NetPlus

PAGE

Page PAGE 19 of NUMPAGES 25

ICT BOARD Website Development Technical Proposal

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