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Master transportation and logistics challenges with AxwayAccelerate partner integration, digital transformation and perfect order fulfillment across the supply chain SOLUTION BRIEF

Transportation and logistics need to be more responsive than everThe adoption of digital platforms — cloud, big data, mobility and social media — has redefined the way business is done. But digital transformation isn’t just about automating manual processes or using mobile technology to make services accessible to a broader market. It’s about creating a more agile, customer-driven enterprise that can adapt its business model to respond to disruption and meet shifting consumer expectations.

An organization’s ability to open and effectively manage multiple distribution channels will play a role in whether or not its transportation and logistics underpinning is up to the task. Can it handle new interaction patterns and connections between a growing number of providers and consumers? Can it do so securely among an extended ecosystem of partners, vendors and even competitors? Does it support the company’s goals for partner integration, digital transformation and perfect order fulfillment? The answers begin and end with digital connectivity.

Digital connectivity: Determine, decide, deliverA digital supply chain capitalizes on connectivity, system integration and the data-generating capabilities of “smart” components to improve every aspect of an organization’s transportation and logistics footprint: data flows, physical flows, resources, customer data, finance, logistics providers, materials, products and supply.

Real-time visibility into connected data streams enables the analytics and actionable intelligence essential to directing resources, assets, people and inventory wherever they’re needed most. Companies reduce costs by responding proactively to transportation and manufacturing risks. The Axway AMPLIFY™ hybrid integration and engagement platform offers solutions to overcome specific transportation and logistics challenges.

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Full partner integration: APIs and EDI, togetherTransportation and logistics operations need to accommodate thousands of partner and customer connections, each calling for specific communication standards and formats to be met, and varying levels of IT enablement to be reconciled. This makes on-boarding an administrative as well as technical challenge — necessitating days or weeks to process, and occupying numerous resources.

APIs make quicker partner on-boarding possible. Secure EDI communications complemented by APIs meets both B2B and A2A (application to application) settings. The trick is to consolidate the integration and exchange environment into a single system that governs the flow of both EDI and API data transactions. Axway AMPLIFY B2B Integration and API Management solutions bring EDI and API together to provide fast partner on-boarding and wide protocol coverage to all partners, including those who cannot afford EDI, and in cases where EDI alone isn’t enough, such as damaged item reporting and traceability.

Success Story: DB Schenker

HEADQUARTERS

Essen, Germany

INDUSTRY

Transportation & Logistics

CHALLENGE

Provide fast, synchronous communications with customers, delivering web services over an API gateway that ensures high availability, airtight security and significantly reduced costs, in a solution from a trusted vendor.

SOLUTION

Axway AMPLIFY API Management

RESULTS

• Minimal cost for developing, deploying, operating and maintaining the API interfaces and web services, for a lower total cost of ownership (TCO)

• High availability and scalability, enabling DB Schenker to meet its Platinum SLA, which guarantees 99.99% availability

• Faster time to market through a synchronous connection with customers, rapid on-boarding of new customer connections, and swift development and deployment of gateway policies

• Airtight security, through a secure front door for all of DB Schenker’s web services, with full authentication capabilities and fine-tuned support for blocking service requests

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Digital transformation: Get data where it needs to beAPI technology gives transportation and logistics customers real-time access to shipping tools via web, mobile, or directly from their IT systems — without custom programming — and to their shipping and rating systems. AMPLIFY API Management — including secure API gateway, API lifecycle management, API portal, monitoring and analytics, plus microservices capabilities — makes sure customers have the right information, at the right time, creating a smarter end-to-end experience.

Pickup and delivery. Provides customers with a management portal where they can see forecasted delivery times, plus update, cancel or view pickup requests.

Scheduling and location. Offers planning and budgeting data with transit time determination, and maps pinpointing the closest service center location.

Rates and comparison. Gives customers rate estimates and volume quotes and compares to previous metrics for more informed decision-making.

Documentation and labels. Simplifies canceling or updating shipping documents, retrieving single or multiple documents, and creating, and creating shipping labels.

Success Story: Major European Airline

HEADQUARTERS

Europe

INDUSTRY

Transportation & Logistics

CHALLENGE

Asian routes present an opportunity for growth, but the rigid state of the company’s data infrastructure precludes the agility needed to expand traffic to the region.

SOLUTION

• AMPLIFY API Management• AMPLIFY Gateway• AMPLIFY API Portal

RESULTS

• Easily connect the numerous systems in the airline’s digital ecosystem and provide visibility into — and control over — all data flows, internally and externally.

• Integrate mobile and web services• Isolate internal services and create internal

microservices• Connect to the Amadeus booking system, as

well as the internal booking system• Gain flexibility on the web to offer seats, meals,

check in, baggage check, and extras• Extend business beyond ticketing to include

car rental, hotel booking, applicable tax exemptions, and direct point-earning programs

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Success Story: Monoprix

HEADQUARTERS

Clichy, France

INDUSTRY

Retail

CHALLENGE

Monoprix needed end-to-end visibility across its outbound logistics supply chain to ensure reliable order fulfillment and timely store replenishment

SOLUTION

AMPLIFY Decision Insight

RESULTS

• Reduced operational risk, ensuring that orders aren’t lost, delivery deadlines aren’t missed, and stores aren’t out of stock

• Process optimization through fine-grained analyses of processes to identify which orders take too long

• End-to-end visibility over the order fulfillment process, with predictive analytics, so warnings can be issued about problems that will occur unless action is taken

• Enhanced customer experience, both for in-store customers who can always find their favorite products, and for online customers who can obtain real-time information about their order

Perfect order fulfillment: Go beyond on-time deliveryCustomers expect their order to be perfect: on time, intact, and correct. To ensure this, and to avoid revenue loss and incurred penalties, transportation and logistics organizations need to be equipped with tools that enable real-time, end-to-end supply chain visibility. But it can’t stop there. Predictive visibility, which involves monitoring across organization silos and third parties, as well predictive analytics are critical to alerting the company to a potentially unfavorable event so proactive steps can be taken to correct the situation.

AMPLIFY Decision Insight captures events across application silos, business units and tiers. It can be configured and implemented without programming and in record time. Transportation and logistics organizations can meet rising customer expectations for a coherent, seamless experience across digital and physical channels with real-time analytics — based on multi-tier, granular monitoring and metrics — that ensure perfect order fulfillment.

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Axway AMPLIFY: A platform for the futureWith the Axway AMPLIFY platform and portfolio of products, transportation and logistics organizations can better anticipate, adapt and scale to meet fast- changing customer expectations. Axway’s unified, API-first approach connects data from anywhere, fuels millions of apps and delivers real-time analytics to create enduring customer loyalty.