Manuel Riveramanuelrivera1478@gmail.com

SKILLS: 10+ years of experience with customer service in retail,

restaurant, and automotive dealership 9+ years of experience in management Bilingual: Spanish & English Ability to lead and manage others Resourceful and committed Ability to work in fast-paced environment and multitask

Excellent communication skills Ability to manage time Active listener and dependable Proactive problem solver Extroverted, goal and detail-oriented Trustworthy and positive work ethic

WORK EXPERIENCE:CANNOLI KITCHEN – Boca Raton, FLAug 2013 – April 2015Assistant Manager

Manage restaurant operations and client interactions. Provide personalized customer service Ensure cleanliness and safety of facility. Process all monetary transactions through POS system. Delegate and assign duties such as deliveries to internal employees.

HOLLER HONDA - Winter Park, FLJan 2013 – Aug 2013 Sales Associate

Assisted new and used buyers select their vehicle purchase. Qualified buyers by understanding needs and interests. Developed trusting relationships with customers, finance managers, and desk managers. Negotiated and communicated financial information such as credit scores and income. Completed purchase and sales contracts. Explained vehicle technology and delivered finalized product. Ensured extensive knowledge of product inventory, market trends, and warranties. Met dealer sales quotes and ensured 100% customer satisfaction. Cold call and follow up with customers.

LEXUS OF ORLANDO - Winter Park, FLJuly 2007 – Dec. 2012 Automotive Detail Operations Manager

Managed a team of 22 automotive detail employees. Interviewed and screened prospective employees and assisted in the on boarding process. Responsible for opening and closing department. Ordered detail products as needed. Communicated with other internal departments via telephone, email, and Formulated employee job shifts and schedules weekly. Ensured payroll hours were completed and signed off on. Completed and closed work orders. Inspected and ensured all vehicles were properly detailed and ready for delivery. Handled customer service issues. Provided prompt remedies to last minute customer problems and requests. Maintained availability and flexibility in schedule in order to best serve company.

INTEGRATED DESIGN SOLUTIONS - Guaynabo, PRDec. 2005 – June 2007Installation Supervisor

Lead a team and supervised furniture installation process. Drove company truck. Installed office furniture.

Cleared out offices. Analyzed blue prints.

CHALECO TUXEDO GALLERY - Carolina, PR March 2003 – Nov. 2005Store Manager

Supervised personnel. Responsible for tuxedo sales and rentals. Opened and closed store. Handled cash, check, and credit card transactions. Counted and balanced inventory and cash drawer. Made bank deposits. Maintained cleanliness and organization of work area. Took orders and addressed complaints. Provided personal customer service. Ensure superior, personalized, and attentive customer service.

GRANDE SUPERMARKET – Bayamon, PRAug. 2001 – March 2003 Shelf Stocker

Answered customers questions about merchandise and advised customers on merchandise selection. Stocked shelves, racks, cases, bins, and table with new or transferred merchandise. Received, opened, unpacked and issued sales floor merchandise. Cleaned display cases, shelves, and aisles. Took inventory and examined merchandise.

Education:

Valencia Community College – Orlando, FLMajoring in Engineering2013 – Present

Palm Beach State College – Boca Raton, FL2013 – 2015

Francisco Morales High School – Naranjito, PRHigh School Diploma

Languages:

Fluent in Spanish