Management in Residential Care

Kurayi Chiimba

Ana Domingues

Management Definition

• It is the act of coordinating people’s efforts to accomplish desired goals and objectives using available resources efficiently.

Management in Care

• Ensure that high standards of care are maintained at all times in a residential Care Home, in compliance with the Health and Social Care Act 2008.

Residential Care Home

• A residential care home provides accomodation and support for vulnerable people who are unable to live independently.

Manager´s responsibilities?

Manager´s Responsibilities

• Planning

• Organizing

• Staffing

• Leading

• On-call duties

• Auditing

• Spot checking

• Complying with legislation

• Safeguarding of Vulnerable Adults

Planning

• Planning and participating in the staff rota • Written Reports • Health Checks • Activities • Support plans • Risk assessments • Action plans • Person centred planning • Aims and objectives

Organizing

• Day-to-day Housekeeping

• Decor of the home

• Shiftplanning

• Ordering, storage and administration of medication

• Finances

• Shopping Tasks

• Report of repairs and maintenance

Staffing

• Assisting in the selection of suitable staff

• Inducting new staff

• Identifying personal training and development needs

• Delivering in house trainings

• Carrying out regular staff supervision sessions

• Monitoring staff performance

• Coordinating and contributing to regular meetings within the home as required

Leading

• To lead the staff team to ensure that high standards of care are maintained

• To act as a role model to the team

• To delegate responsibilities

On-call duties

• Support the home and act as a sound advisor to staff queries or concerns at any given time.

When to call on-call staff?

Audits

Medication

Finances

Complaints and

compliments

Supervisions Health &

Safety systems in place

Incidents

Monthly monitoring

book

Spot Checking

Repairs and Maintenance

Records

Cleanliness

Medication Inventories

Key-workers tasks check

Finances

Complying with Legislation

• The Health and Social Care Act 2008 • Essential Standards of Quality and Safety • Data Protection Act 98 • The Disability Discrimination Act 1995 • The Human Rights Act 1998 • Health and Safety at Work Act 1974 • No secrets guidance • Valuing people guidance • Freedom of information 2000 • MCA/DOLS • SOVA

SAFEGUARDING OF VULNERABLE ADULTS

• Create safe environments and monitor the effectiveness of systems to protect people and minimise risk of danger, harm and abuse.

• Respond to allegations of abuse

• Assess risk to staff and individuals

• Understand ways of supporting individuals who have been subject to harm or abuse and individuals who are alleged to have committed abuse.

• Support staff and Individuals to access information relating to safeguarding of adults

Support and facilitate staff to

• Know, understand and take action appropriate to level of

responsibility • Be aware of relevant legislation • Understand the definition of a vulnerable adult and what

makes them vulnerable to abuse • Know abuse types and be able to recognise the signs and

symptoms and impacts of abuse and neglect • Understand and be able to act within the whistle blowing

procedure • Understand and follow the appropriate procedures for

reporting and recording concerns of abuse • Recognise how inappropriate care can be abusive • Define the concept of Zero tolerance

Support Networks?

Support Networks

• EXTERNAL • Care Quality Commission • Local Authorities • Fire Officer • Environmental Health • Police • Local Pharmacy • Families • Advocacy services • Health professionals • Other providers

• INTERNAL • Head Office

Directors Operational Manager Service Manager Human Resources Repairs and maintenance Training Accounts Administrative officers

• Home Staff team Service Users

Difficulties?

Difficulties

• Communication • Behaviour management • Conflict between duty of care and right of choice • Bringing Out the best in the Employees • Dealing with underperforming Employees • Management of sickness and absence • Selecting the right people • Responding to unexpected events • Continuous improvement • …

Rewards/Positive Aspects?

Rewards/Positive Aspects

• Making a difference in people’s lives. • Being a part of and witnessing service user’s progress in

several aspects of their lives. • Supporting service users to become more independent. • Contributing to personal development of both staff and

service users. • Supporting people to achieve their goals. • Raising public awareness of learning disabilities and

associated needs. • Having our work recognized by service users and other

professionals.

Discussion