IT in Retail Research reports

Comprehensive IT system and strategy information on the leading 125 UK non-food retailers and the leading 100 UK retailers

John BovillGroup IT Director of Aurora Fashions

John BovillJohn BovillGroup IT Director of Aurora FashionsGroup IT Director of Aurora FashionsGroup IT Director of Aurora FashionsGroup IT Director of Aurora FashionsGroup IT Director of Aurora FashionsGroup IT Director of Aurora Fashions

“This report is very useful as a benchmark

to ensure that we remain competitive.”

“We have found Martec’s IT in Retail Report a trusted

source of insight into the current state of retail IT

infrastructure.”

Mark McMurtrieMarketing Director, S1

“The IT in Retail report is a solid reference guide to the retail market in

the UK. It provides insight to retail trends for the top 100 retailers and clearly identi-fi es the status of particular solution areas

in UK Retail. Each annual edition not only improves the baseline data but also

includes discussion points on new, topical technology areas. We look

forward to each new release.”

Tanya Bowen Head of CRM, BT Expedite

“This report is an invaluable information resource - a

single source for how major software packages are used

in UK retailing, that would take many hours to extract

from other sources.”

Nigel StephensonMarketing Director, K3 Retail Business Solutions

EXPANDEDREPORT

• E-commerce systems used - software and hardware • Date of implementation• Planned replacement date• Outsourcing companies used• Transactional website and plans

IT in Retail

• E-commerce systems used• Non store sales as a % of total• Non store sales % for next year• Other sales channels used• Rating for multi-channel retailing integration

Special e-commerce section covers

The IT in RETAIL reports are the most comprehensive guides to IT spending amongst the UK’s top retailers.

Fully updated and featuring 22 new companies, the leading 100 UK retailers report covers companies that account for 71% of the total UK retail sales.

The leading 125 UK non-food retailers features 51 new companies and accounts for 63% of the total UK non-food market.

Also covered in these reports

• Multi-channel retailing • Estimated IT spend by company• Top 3 IT investment priorities by company• Estimated number of tills by company• Outsourcing by application type

HOW IT in RETAIL CAN GIVE YOU THE COMPETITIVEADVANTAGE AND IMPROVE YOUR BOTTOM LINE:

Whether you are a retailer looking to identify gaps in your IT strategy or an IT supplier keen to gauge which systems retailers are using and when they are up for renewal, the IT in RETAIL reports will enable you to invest time and resources more effectively.

The IT in RETAIL reports will enable you to

Find out which systems retailers are using and which companies supply them Compare IT spend and strategy. Source new suppliers and investigate what systems are available. Improve timings and content of your sales pitches to existing and potential clients. Target retailers with systems due for replacement.

TAILORED TO YOUR NEEDS

The IT in RETAIL reports are available as hard copy books or electronic copies. You can also purchase targeted information on individual retailers or specifi c systems at a fraction of the cost of the whole report.

Comprehensive IT Systems and Strategy Information on the leading 100 UK Retailers

Comprehensive IT Systems and Strategy Information on the leading 125 Non-Food UK Retailers

2011-12

AF Blakemore & Son Aga Rangemaster New! Alexon New!Allied Carpets Appleby WestwardAS WatsonAsdaAurora FashionsAurum HoldingsB&QBargain Booze Blacks Leisure GroupBlockbusterBody Shop UKBootsC&J Clark Capper & CoCarpetrightClaire’s Accessories New!Clinton CardsCometCo-operative GroupCostcoDebenhamsDFS

JJB SportsJohn Lewis PlcLa Senza Lingerie New! Lakeland New!Laura Ashley Lifestyle Sports New! Lincoln Co-opLloyds PharmacyLondis Holdings New! M&Co New! MagnetMaplin Electronics New!Martin McCollMatalanMidlands Co-opMonsoonMoss Bros New!MusgraveN Brown GroupNew LookO2 New!Orange Retail LtdPeacocksPets at HomePhones4U

IT in Retail - Leading 100 UK Retailers - Companies ResearchedDirect WinesDreams New!DSGDublin Airport Authority New!DunelmDunnesEast of England Co-opEH Booth Fat Face New! Findel GameGrattans HoldingsGreggs HalfordsHarvey Furnishing New!Harvey Nichols New! Holland & BarrettHomebaseHouse of FraserIcelandIntersport New!J SainsburysJames Hall & CoJD SportsJessop Group

PoundlandRedcats New!Republic New! River IslandRymans New!SandpiperScotmidSCS Upholstery New!SelfridgesShoe ZoneShop Direct Group New! Southern Co-opSparSpecsaversSuperquinnTescoThorntonsTK MaxxVodafoneWM MorrisonsWaitroseWaterstonesWhitbreadWilkinsonsWorld Duty Free

IT in Retail - Leading 125 Non-Food Retailers - Companies Researched

Specifi c reports are available on particular IT systems or byindividual retailer. Pleaseindicate your selections on the order form.

IT Systems

Store Systems - EPOS

Time and attendance

Labour scheduling

Data warehouse/

decision support

Logistics/supply chain

Merchandise management

Merchandise planning

Space management/

planogramming

Human resources/payroll

Financial/accounting

Marketing/CRM

Mobile technologies

E-commerce 2011-12Aga RangemasterAgent Provocateur New!Albemarle & Bond New!Alexon New!Allied CarpetsAmerican Golf New!AS WatsonAurora FashionsAurum HoldingsAustin ReedB&QBargain Booze Beales New!Blacks Leisure GroupBlockbusterBody ShopBoots New!Box Clever New!British Heart FoundationBrown Thomas New!C&J ClarkCancer ResearchCarpetrightCath Kidston New!Charles TyrwhittClaire’s AccessoriesClinton CardsCometCostco New!Crew Clothing New!D2 Men & Women New!Debenhams

Jane NormanJD SportsJessop Group New!JJB SportsJohn LewisJoseph New!Joules Clothing New!La Senza New!Lakeland New!Laura AshleyLibertyLifestyleLloyds PharmacyLloyds ShoeLush New!Lyle & Scott New!M&CoMagnet New!Mamas & Papas Maplin Electronics New!MatalanMint Velvet New!Mole Valley FarmersMonsoonMoss Bros New!Motor World New!Mulberry New!Musto New!

DFSDirect WinesDisneyDobbies Garden Centres New!Dreams New!DSGDublin Airport Authority New!DuneDunnes Stores New!Evans Cycles New!Fat FaceFindel New!Fragrance Shop, The New!Fraser Hart New!Game Grattans HoldingsGreggs HabitatHalfordsHamleys of London New!Harvey FurnishingHarvey NichollsHillarys BlindsHobbsHobbycraftHolland & Barrett New!HomebaseHomeform GroupHouse of FraserIntersport UK New!Jack Wills New!Jacques Vert New!

N Brown GroupNew LookO2 New!Orange Retail LtdPaperchase New!PeacocksPets at HomePets Corner New!Phase Eight New!Phones4U Poundland New!QD Stores New!RedcatsReissRepublicRiver IslandRymans New!Sandpiper New!SCS Upholstery New!SelfridgesShoe ZoneShop Direct SpecsaversTM LewinTed Baker New!Thomas PinkTiso Group New!TK Maxx

IT in Retail

Trago MillsVodafoneWaterstonesWhite StuffWilkinsonsWorld Design and TradeWorld Duty Free (Autogrill) New!

Each system report shows

Software used

Hardware used

Date of implementation

Planned replacement date

Outsourcing

IT in RetailEXPANDEDREPORT

SAMPLE

MONSOON Software HardwareYear of

installation

Outsourcing

Supplier

Planned

Replacement

Date

Use of Mobile

Technology

Store systems Torex's Retail-J Wincor Nixdorf 2003 Torex Version upgrade planned 2012

Hand held terminals for stock control

functions, running a browser to view Retail-

J system

Time and attendance Intellinet Hosted 2007 Northgate No replacement plans

Labour scheduling

Do not use labour scheduling systems

Data warehouse / decision support

Informatica and in-house Oracle database with

Business Objects (SAP) reporting

tool

HP server 2000 n/a No replacement plans

Logistics / supply chain Red Prairie IBM/AIX 2007 No replacement plans n/a

Merchandise managementBT Expedite -

Mercatus HP server 2001 n/a Version upgrade planned in 2011

Merchandise planning SAS MI AIX/IBM 2008 n/a No replacement plans

Space management / planogramming

Human resources / payroll / employee portalOutsourced to

NorthgateOutsourced to

Northgate 2007 Northgate No replacement plans

Financial / accounting Coda HP server 1998 with upgrade in 2010 n/a No replacement

plans

Marketing / CRM / Loyalty:

NB. Response is for Loyalty only

Outsourced to Ikano

Outsourced to Ikano 2010 Ikano No replacement

plans

E-commerce / transactional web site 2006 Venda No replacement plans

Web site system is outsourced to Venda

Do not use space management systems

SAMPLE

Other sales channels used - catalogues, call

centres, m-commerce, digital TV, kiosks (and

plans)

Rating for level of multi-channel retailing

integration of systems (1 - 5, where 5 is totally

integrated)

Non store sales (e.g. web, catalogue, call

centre) as % of total sales

Will non store sales %age increase, decrease

or remain static for next year?

Estimated number of tills

Estimated IT spend £m per annum

Name of IT Director

1. Multi-channel Initiatives

MONSOON

Top 3 Investment Priorities (please rank from 1 to 3)

Paul Forester

2. Overseas expansion of retail stores

3. PCI Compliance

Call centre

2

3.0

1500

3.7% of UK/Eire sales

Increase

IT in Retail UK Order FormSpecial Offer – order both reports and get the second report for less than half price!

Leading 100 retailers report £5,000 + 20% VAT (£6,000) €5,600 $7,900

Leading 125 non-food retailers report £6,000 + 20% VAT (£7,200) €6,700 $9,600

Leading 100 retailers & leading 125 non-food retailers reports £7,500 + 20% VAT (£9,000) €8,400 $11,900

Application specific survey results for the leading 100 retailers: £1,170 + 20% VAT (£1,404) €1,300 $1,870Application specific survey results for the leading 125 non-food retailers: £1,465 + 20% VAT (£1,758) €1,635 $2,400Each report shows software used, hardware used, date of implementation, planned replacement date and outsourcing.

Please tick your chosen survey results: Leading 100 Retailers £1,170

Leading 125 Non-food Retailers

£1,465

Both

£1,755Store systems – EPOSTime & attendanceLabour schedulingData warehouse/decision supportLogistics/supply chainMerchandise managementMerchandise planningSpace management/planogrammingHuman resources/payrollFinancial/accountingMarketing/CRME-commerce

Management summary section (40 pages): £1170 + 20% VAT (£1,404) €1,300 $1,870

£1,170 £1,465 £1,755

Individual retailer profile(s) £200 + 20% VAT (£240) €225 $320 each

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Please choose the retailers you would like from the list of retailers:

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