Emerging Disruptive

Transformation in Retail

Brian Owens

Vice President - Retail Insights

FEBRUARY 2019

Source: Kantar Consulting

Kantar Consulting Outlook 2019+: Whitepaper & Full Report

Retail Outlook 2019+

Full Report

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3

Emerging Trends

Future Considerations

The State Of Retail

4

THE STATE OF RETAIL

1. Space

2. Services

3. Product

4. Digital

5. Operations

Source: Kantar Consulting

How will regional pharmacies evolve in 2019 and beyond?

Five areas where retail pharmacies are evolving their traditional approaches

5

Source: Kantar Consulting

Kroger groceries that take up about 4,000 square feet of a Walgreens store

while Shoppers Drug Mart’s new Wellwise banner focuses on ageing needs

6

HyVee and CARE focused on pharmacy discount programs, comprehensive

health services, while the Jean Coutu wants to tailor Rx to your needs.

7Source: Kantar Consulting

8

CVS Health, Healthmart and Real Canadian Superstore are expanding

ranges which product offer niche and grass root appeal to shoppers

Source: Kantar Consulting, company websites

Bartell’s Amazon partnership provides new behavioral insights and

omnichannel expertise in retail pharmacy

9

10

Albertsons operating playbook serves as their foundation for success

Purpose Credibility

+=

Operational Excellence

• Invest where there’s growth: Differentiate remodels with niche assortments and omnichannel capabilities

• Put the shopper first: Incorporate added features and reformulated ingredients that reflect shopper’s needs

• Create demand with exclusivity: Create unique items for different stores to make experiences more meaningful

• Be wherever the shopper is: Align omnichannel and digital initiatives to shoppers preferences for different platforms

• Scale success: Expand partnerships and scale with what works and consider tweaking or discontinuing what doesn’t.

Source: Kantar Consulting

Key Takeaway: What can regional pharmcies do now?

It’s a shopper’s world

11

EMERGING TRENDS

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Amazon working backwards to improve health experiences and to

simplify the patient path to purchase

Source: Kantar Consulting 13

CONSUMER HEALTH CARE

PROFESSIONAL

MARKET ACCESS 1

(PAYORS/PROVIDERS)

DRUG DISTRIBUTION

PHARMACY

Simplifying Healthcare Complexity With A Seamless Go To Market Model

FUTURE CONSIDERATIONS

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We must better understand the patient’s health and wellness journey…

Source: Kantar Consulting analysis 15

SICK-CARE SELF-CARE

IoT

THE JOURNEY

Final Takeaway: Start planning now for the future of commerce

17

THANK YOUFor further information please refer to

www.KRIQ.com

Contact:

Brian Owens, Vice President, Retail Insights

T: 617-912-2874M: 781-267-3570

Brian.Owens@kantarconsulting.com

@kantarconsult

www.kantarconsulting.com

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