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ISO/IEC 29110 in BrazilHelping SME of Brazil in Becoming more
Competitive
Getting Competitiveness to VSE
Some aspects
Brazilian Scenario
IBSSSoftware Market
IT Industry
97,3% are SME and have up to 19 people > 8.500 companies
> U$ 21 billions> 94% of SME
CMMI MPS.BR< 5% has some of then
How to be competitive (in local, regional and internacional markets)?
How to achieve market confidence (assure that SME can produce quality products and services with)
How to communicate to the market a clear quality message (How much “better” is this level than the other?)
Our challenge
How to be competitive (to internal and internacional market)?
How achieve market's confidence (assure that SME can produce products and services with quality)
How communicate to the market a clear quality message (How many “better” is this level than the other?)
Our challenge
Quality!
Competitiveness!
Market’s confidence!
Very Small Entities
ISO/IEC 29110 Series
ISO/IEC 29110 Series
Show VSEs that they can be recognized as high
quality software producers in specific
domains in local, regional and international markets
29110 series is already an adoptedBrazilian standards...
What are we doing?...
Dissemination Collaboration Project for Standardization and Innovation in SME
Agency Government x NB x Industry (SEBRAE/ABNT) Training
Seminars Courses Academy (in negotiation)
What are we doing in Brazil?...
Implementation Basic Profile
Agile perspective ISO 9001 Integration Approach System Engineering Approach
ISO/IEC 20000 diagnoses
Certification
ISO/IEC 29110
Certification
Retrospective
Issue: developing a proposal for a certification scheme
Brazil proposed a certification scheme
carry out pilot audits in software development VSE
Dublinnov/2011
Jejumay/2012
Brazilaug – out /2012
Premisses:
Low-cost & simple
Conformity
assessment
driven!
Rioinfo5 setembro 2012
There is already a worldwide infrastructure that manages the certification system
Certification SystemIAF
Accreditation Body
Certification Body
Certified Companies
Market (Consumers)
Task ForceDocument
developmentSG, NB, AB, CB
ProceduresAB, SG
Training PeopleAccreditation
Bodyfeasibility
Perform Audits
VSE preparation
Document Preparation
Auditor Training
(training audits)Pilot audits
Accreditation Decision
‘
2013
Certification Program is done!
Formal Certification is already running!
Requirements for conformity assessment programs for VSE’s software development life cycle processes• Establish requirements for setting and
operating Certification Schemes against to ABNT NBR ISO/IEC 29110-4-1:2012
• Addressed to Certification Bodies, Accreditation Bodies, Auditors
Certification Scheme
proposed
WD 29110-3-2
ISO/IEC 29110-4-1:2012
ISO/IEC 17000:2005, Conformity assessment – Vocabulary and General Principles
ISO/IEC 17021:2011, Conformity assessment — Requirements for bodies providing audit and certification of management systems
ISO/IEC FDIS 17065, Conformity assessment -- Requirements for bodies certifying products, processes and services
ISO/IEC 19011:2011, Guidelines for auditing management Systems
References
application for certification
certification initial audit
certification decision
surveillance
Certification Process Stages
conformity assessment program for VSE
The Secret...
Partnership and colaboration Government Accreditation Bodies Certification Bodies Industry
Microsoft Process
Template
Partnership and colaboration
Microsoft x NetCenter Brasil
Microsoft projects in Brazil for 29110
Fernando Gebara FilhoLATAM Regional Standards Officer
The initial approach• Determine which are the standards that have local priority• Is there a way to help the local groups working on these
standards to be more effective?– SC 7 (WG 7, WG 24, WG 26), SC 27, SC 34, SC 38, ISO/TC 159/SC 4
• How is the local group working with the local market?– Is the set of standard valuable enough to help foster a strong local IT
ecosystem?• Is there a good alignment between the group plans and the
Microsoft local programs?
The current answers• The 29110 series has good support both from the government side
and the market side and the recognition of the Brazilian SME agency
• A strong small IT ecosystem is fundamental for the long term success and growth of the local IT industry
• Helping small IT companies and start-ups to create and maintain good development practices is fundamental to enhance quality and help them compete in a broader market (even internationally)– These good practices tend to result in better product quality
What we have now• Creation of a process template that helps companies using Visual Studio 2012 to
follow the practices of 29110-4• Can help small IT companies generate evidence to future auditing and/or
certification processes• We are working very close to Riosoft• Version 1 is a simple adaptation of the generic template as a proof of concept• A new Project is under negotiation to
– Enhance Version 1 to make it really aligned to 29110 requirements– Evaluate how the Agile template can be used for 29110 conformance– Translate the template to English and Spanish to allow international usage
• The current template is located at http://iso29110.codeplex.com/