Importance of Business Communication in Administration

8/6/2019 Importance of Business Communication in Administration

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Business communicationBusiness communicationand Administrationand Administration


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Group MembersGroup Members

Muhammad TalhaMuhammad Talha

Abdullah GardeziAbdullah Gardezi

Kazim Ali ShahKazim Ali Shah Shehzad SaleemShehzad Saleem

Qurat ul Ain AliQurat ul Ain Ali

Qamar abbasiQamar abbasi

Capt. Umar salmanCapt. Umar salman


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Importance of communication inImportance of communication in

administrationadministration

In general, it is vital for expressing theIn general, it is vital for expressing the

urge for Administrationurge for Administration

Performance of administrative functions.Performance of administrative functions.

Important for making prudent decisionsImportant for making prudent decisionslike how to fix a problem practicallylike how to fix a problem practically

Implies everywhere.Implies everywhere.


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Being more specificBeing more specific

Business Communication allows the staff toBusiness Communication allows the staff tomake unilateral and unified decision to get themake unilateral and unified decision to get theadministrative functions done properly.administrative functions done properly.

More effective the business communication,More effective the business communication,more efficient would be the yield.more efficient would be the yield.

Broadly speaking the business communicationBroadly speaking the business communication

lets the administrators and the subordinateslets the administrators and the subordinatesknow about what exactly is to be done onknow about what exactly is to be done onadministrative leveladministrative level


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The chain RuleThe chain Rule

From top to bottom the communicationFrom top to bottom the communicationconnects staff members in a chain.connects staff members in a chain.

It should remain connected throughIt should remain connected through

communication in a continuous pattern.communication in a continuous pattern.


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The water fall ruleThe water fall rule

The orders must flow like a water fall, whetherThe orders must flow like a water fall, whethercontinuously or continually but the streamcontinuously or continually but the stream

remains the same lest the administrativeremains the same lest the administrative

objective may not be achieved.objective may not be achieved.


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The need of BC in corporateThe need of BC in corporate

administrationadministration OrganizationOrganization

A summation of systemized whole.A summation of systemized whole.

Coordination.Coordination.

The coordination in a systemized manner isThe coordination in a systemized manner isachieved by effective communicationachieved by effective communication


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The need of BC in corporateThe need of BC in corporate

administrationadministration Think of a corporation lacking effectiveThink of a corporation lacking effective

communication.communication. Poor Public dealingsPoor Public dealings

Poor efficiency in routine workPoor efficiency in routine work

No inter departmental coordinationNo inter departmental coordination

A bad reputationA bad reputation

Consequently a Horrible image that organization would project.Consequently a Horrible image that organization would project.


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Now Corporations having good andNow Corporations having good and

effective Communication skills regardingeffective Communication skills regarding

AdministrationAdministrationIn Pakistan there are many Organization that carry effectiveIn Pakistan there are many Organization that carry effective

communication skills regarding Administration which are as under:communication skills regarding Administration which are as under:

PRIVATE SECTORS:PRIVATE SECTORS:

Telecommunication Aut

horities

Telecommunication Aut

horities

Example:Example: ZONG,TELENOR,UFONE,WARID & MOBILINKZONG,TELENOR,UFONE,WARID & MOBILINK

UniversitiesUniversities

Example:Example: BAHRIA,FAST,LUMS etc.BAHRIA,FAST,LUMS etc.

GOVERNMENT SECTORS:GOVERNMENT SECTORS:

Financial InstitutesFinancial Institutes

Example:Example: STATE BANKOF PAKISTANSTATE BANKOF PAKISTAN

UniversitiesUniversities

Example:Example: QUAID E AZAM, UET and OTHERS.QUAID E AZAM, UET and OTHERS.


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BUSINESS COMMUNICATION ANDBUSINESS COMMUNICATION ANDADMINISTRATIVE FUNCTIONSADMINISTRATIVE FUNCTIONS


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Public dealings and BCPublic dealings and BC

Good administration includes a hold on publicGood administration includes a hold on public

dealings.dealings.

If you are able to understand what your clientIf you are able to understand what your clientis communicating you will be having an easeis communicating you will be having an ease

to give him best services and whatever heto give him best services and whatever he

wantswants

Otherwise your bad image would be aOtherwise your bad image would be a

nonverbal communication.nonverbal communication.


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Settling the interdepartmental issuesSettling the interdepartmental issues

and BCand BCTOP MANAGEMENTTOP MANAGEMENT

FINANCEDEPARTMENT OTHER DEPARTMENTSFINANCEDEPARTMENT OTHER DEPARTMENTS

HRM & MARKETINGHRM & MARKETING


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The types of BC in Admin.The types of BC in Admin.

VerbalVerbal

Circulars, memos, meetings etc.Circulars, memos, meetings etc.

Verbal communication can also be regarded asVerbal communication can also be regarded as

Interpersonal communication in/through anInterpersonal communication in/through anAdministration.Administration.


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Non VerbalNon Verbal


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Functions of Administration InFunctions of Administration In

Communication (non Verbal)Communication (non Verbal)

In Islamabad the Administration of TrafficIn Islamabad the Administration of Traffic

authority is Communicating through Signauthority is Communicating through Sign

Boards and Signals like No Parking, RoadBoards and Signals like No Parking, Road

Signs, locations measurements etc.Signs, locations measurements etc.


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Forms of BC in ADMIN.Forms of BC in ADMIN.

DownwardDownward Communication in an organization from top to low levelCommunication in an organization from top to low level

management is downward communication. There is a propermanagement is downward communication. There is a proper

chain of communication through proper administration thatchain of communication through proper administration that

orders are to be communicated to the staff. Administration isorders are to be communicated to the staff. Administration is

only the key feature in an organization that implements theonly the key feature in an organization that implements the

proper management in communication among top to low levelproper management in communication among top to low level

management.management.

UpwardUpward In Upward communication , an Administration Manages IssuesIn Upward communication , an Administration Manages Issues

and after effects that are to be communicated to higherand after effects that are to be communicated to higher

authorities effectively through communication.authorities effectively through communication.


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HorizontalHorizontal Administration has evolved direct approach from HigherAdministration has evolved direct approach from Higher

Issues that must be discussed by the colleaguesIssues that must be discussed by the colleagues

DiagonalDiagonal To rectify problems on immediate basis In an organizationTo rectify problems on immediate basis In an organization

through proper communication skills is also a job allotted tothrough proper communication skills is also a job allotted to

administration.administration.


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Grapevine in admin. And its role.Grapevine in admin. And its role.

PositivePositive

Allows the lapses to be communicated to authorities.Allows the lapses to be communicated to authorities.

Effective in making foolproof planningEffective in making foolproof planning The feedback of general staff members isThe feedback of general staff members is

communicated to higher authorities.communicated to higher authorities.

Among administration grapevine is a releaseAmong administration grapevine is a release

mechanism for stress.mechanism for stress. Administration of an organization can indicate theAdministration of an organization can indicate the

issues and problem discussed by employees in anissues and problem discussed by employees in an

organization.organization.


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Grapevine in admin. And its roleGrapevine in admin. And its role

NegativeNegative

Creates reservation among employees.Creates reservation among employees.

As a consequence administrative functions areAs a consequence administrative functions areaffected.affected.

The conditions of rumors are optimal with inThe conditions of rumors are optimal with in

administration.administration.

Administration in a public sector is although veryAdministration in a public sector is although veryweak that usually faces intraweak that usually faces intra--department conflicts anddepartment conflicts and

misunderstandings.misunderstandings.


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The future of BC andThe future of BC and

AdministrationAdministration Extreme urge of Sophisticated businessExtreme urge of Sophisticated business

communication.communication.

One who lacks the communication skill will have toOne who lacks the communication skill will have to

come up to the mark lest he will be swept away bycome up to the mark lest he will be swept away bythe flood of his secure competitors.the flood of his secure competitors.

A height of business communication will have to beA height of business communication will have to be

adopted by corporations in order to build up a betteradopted by corporations in order to build up a better

administrative environment. Otherwise the failure isadministrative environment. Otherwise the failure is

never so far.never so far.


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ConclusionConclusion

No matter what the face of administration isNo matter what the face of administration isgoing to be in the future, the businessgoing to be in the future, the businesscommunication will remain the samecommunication will remain the same

important for getting things done effectivelyimportant for getting things done effectivelyand efficientlyand efficiently

Those who led in the past and outshined in theThose who led in the past and outshined in thepresent because of effective communication inpresent because of effective communication inadmin. They are definitely going to conqueradmin. They are definitely going to conquerthe future.the future.


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An addressAn address

Whoever you are whatever you do and going to do inWhoever you are whatever you do and going to do infuture, you must polish your communication skills infuture, you must polish your communication skills inorder to achieve a dominated position otherwise theorder to achieve a dominated position otherwise the

consequences would be adverse.consequences would be adverse. In homes at work in corporate sector, at eventsIn homes at work in corporate sector, at events

everywhere your administration is going to get theeverywhere your administration is going to get thenourishment from the communication skill you ownnourishment from the communication skill you own

So be prepared and get yourselves armed with theSo be prepared and get yourselves armed with thecommunication skill.communication skill.


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QUERIES TO BE ASKEDQUERIES TO BE ASKED

The common questions that can arise in ourThe common questions that can arise in our

presentation may be:presentation may be:1.1. Why should the Administration be effective in Communication?Why should the Administration be effective in Communication?

2.2. Can any Administration be successful without communication skills?Can any Administration be successful without communication skills?

3.3. What outline regarding effective communication could be followed underWhat outline regarding effective communication could be followed under

Administration?Administration?

4.4. Let us suppose we are Manager of any Public sector in Pakistan, how willLet us suppose we are Manager of any Public sector in Pakistan, how will

we going to handle an ineffective Administration?we going to handle an ineffective Administration?

5.5. What can be the best of bests example in our daily life regarding effectiveWhat can be the best of bests example in our daily life regarding effective

communication through administration?communication through administration?


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ARE YOU STILL CONFUSED???ARE YOU STILL CONFUSED???IF SO,IF SO,

YOU ARE FREE TO ASK!!!YOU ARE FREE TO ASK!!!

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Importance of Business Communication in Administration