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Introduction to communication and Personality development
What you call personality? Do personality matter Know to enhance your personality
What is effective communication? Uses of effective Communication 7 Cs of communication Barriers of effective communication
How to get through barriers..
PERSONALITY MEANS…
An individual’s personality is the complex of
mental characteristics that makes them unique
from other people
Personality colors our values, beliefs and
expectations
Communication
COMMUNICATION
Verbal 7% Non verbal 93%
Voice ModulationTone, Pitch, volume
38%
Body language55%
Effective Communication
EFFECTIVE
COMMUNICATION
PRODUCTIVE
RELATIONSHIP
We communicate to…
Get information
Motivate
Praise
Get feedback
Sell
Greet
Etc.
Uses of effective communication
•Effective communication helps to understand a person or situation in a better way.
•It enables us to solve the differences, build trust and respect in the organization.
•It helps us in decision making.
• Lack of Sensitivity to Receiver
• Lack of Basic Communication Skills
• Insufficient Knowledge of the Subject
• Emotional Interference• Lacking confidence
Encoding Barriers
• Physical Distractions• Channel Barriers.• Long Communication
Chain.
Transmitting Barriers
• Lack of Interest.• Lack of Knowledge.• Lack of Communication
Skills• Emotional Distractions • Information overload• Conflicting Messages
Decoding Barriers.
• No Provision for Feedback• Inadequate Feedback.
Responding Barriers
Effective
Communication skills
Body language
(Smile, Eye contact,
Gestures, tone)
Cultural
Sensitivity
Checking
for understanding
Summarizing
what has been said
Seeking
Participation
Effective Questions
Simple
Words
Connecting with
The audience