IGG Agenda – 18 th September 2008

1IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com

IGG Agenda – 18th September 2008

• Minutes from last IGG meeting 10.30 - 10.40• Review of Action Items 10.40 - 10.50• CER Update 10.50 – 11.05• Gemserv update 11.05 – 11.15• Market Operations Update 11.15 – 11.25• Address Data Standards Update 11.25 - 11.40

• Retail Market Design Service Update 11.40 -

11.55• Market Design Update 11.55- 12.10• Next Steps 12.10 – 12.20


Minutes

Minutes from IGG meeting – 14th August 2008


IGG Action Items

Closed IGG Actions• Updated IGG Action List

issued in advance of meeting

• 30 Actions closed since last IGG meeting:

IGG Actions carried forward:

Owner August 14th

Sept 18th

Suppliers

7 2

RMDS 19 15

MRSO 2 1

ESBN 4 3

CER 3 2

Total 35 23


CER Update


Gemserv Update


Market Operations Update

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Retail Market Design Service Update

C. Madden, RMDS


RMDS Update

Agenda• Recalculation of Estimates

• Updating of Site Addresses


RMDS Update

Recalculation of Estimates • The changes to SAP to provide for

Change Request CR221 were released to Production on September 16th.

• An email was released outlining the details of the functionality delivered and/or deferred items


ESB Networks – Amending Site Address

Historically (June 2008) all address changes were accepted. This has led to:

– Duplicate addresses– The Meter Reader unable to find a meter at a site address

Acceptance of amended site addresses is now strictly controlled by the Bureau

The following are some of the procedures used for verifying the site address:

1. Find out if the site address already exists2. Is the site a one off or part of a development3. Research the address (New Connections)4. Determine if outside verification is required (Planning Authority)5. Carry out a site visit

– Access to main switching Board (Management Company)– Access to the Customers premises (Customers Electrician)

6. Is the address Commercial or Domestic


Supplier Impacts

As a result of the new procedures the following has happened:

• Rejection rates have increased considerably• Suppliers don’t know why their addresses are being

rejected as there are not enough Reject Reason codes

Multiple requests to amend the same site have been received

Multi metering sites and Housing Estates are most problematic


Address Amendment Examples

This example reflects no address change, but still accepted and entered by the supplier.



This address was rejected as there is already a unit six existing at the same address



This example illustrates the varying spelling differences between supplier requests and what is in the Regional Structure.



This was rejected as there is already a no 1 in the system



This example shows a second request to alter addresses as the original change was made on the 7/7/08. How often do we change the same address.


Site Address Interactions / Dependencies

Developer

Planning Authority

ESBNetworks

Management Company

Supplier

Bank

Customer

Wiring Cert address has to match exactly the Connection Agreement address

Engineering Officer

Wiring CertManagement Agreement

Supply Agreement

Connection Agreement

Developers Agreement

Electricity Bill

AddressSetupLegal

Documents


Address Bureau Concerns

• Developers are looking to change addresses after they have been agreed with the Planning Authority and after customers have moved in.

• There is nothing to stop the Developer from making address change requests.

• Huge cost in readdressing a whole development.• Planning authorities are not being consulted about

the Developer address changes.• ESB Networks now have concerns over the legality

of documentation.

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Discussion Requests & Market Change Requests

Cormac Madden, RMDS


Discussion Request

DR 0157 - Addition of Vulnerable Customer data deletion flag on 102 V.2

• Discussed at the August 28th Conference call.• All were in favour of the flag being included on

the 102 message• All agreed that medical institution could be

added.• It was agreed that there was no need to

display the delete flag on the 102P.• Approval to progress to MCR


Market Change Request

MCR 0080 – Remove Meter Point Status Field from 017 Message

• Dates back to early 2006• Approved but not Implemented• Not on Current Outstanding List• Should this MCR be included on the

MCR prioritisation list?


Market Change Request

MCR 0165 – Recalculation of Estimates

• Released Tuesday 16th September at 14h00.

• Release note issued• Design is somewhat different to MCR• Amendments to MCR will be proposed• Recalculation due to meter removal

readings is not yet operational. A supplementary release is planned.


Discussion Request

MCR 0167 - Delivery of 106d message to EirGrid

• Approval requested


Discussion Request

MCR 0168 – Addition of 331MM to notify of QH meter removal during QH de-energisation with meter removal process

• Circulated to the market• Approval Requested


SoLR Working Practice 17

Purpose of Working Practice 17

1. Provide Alternate Suppliers with an opportunity to acquire the Defaulting Supplier’s Customers

2. Provide a clear mechanism by which ESB Networks MRSO and MO can hand over clean data to the SoLR at the end of day 19 (5 day communication period + 14 day CoS period).

3. Provide guidelines on how to handle the following scenarios:

• Present Reading < Previous Reading• Large Debits


SoLR process Day 1 to Day 20

De

fau

ltin

g

Su

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lier

/ H

ub

Cu

sto

me

rM

eter

W

ork

s D

BA

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Su

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LR

Met

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ISC will identify the following Lists on Day 11. List of Energised sites2. List of De-energised sites3. List of pending registrations with associated re-energisations / New Connections4. List of pending CoS to the defaulting supplier5. List of Outstanding Service Orders

List 1 of Energised sites sent to the

Alternate Supplier and SoLR Day 1

Identify outstanding service orders for

sites registered to the Defaulting Supplier

ServiceOrder Type

List 5Outstanding

Service Orders

NPA

De-energisationRe-energisation

De-energised NPA service

orders

De-energised Non NPA

service orders

Re-energised NPA service

orders

Re-energised Non NPA

service orders

NPAYES NO YES NO

Re-energised NPA MRSO

advise MO on Day 1

Re-energised non NPA

MRSO advise MO on Day 1

De-energised NPA


De-energised Non NPA


Meter Works

List 1 & 2 E Energised

D – De-energisedNew Connections are sent to MRSO

Alternate Suppliers and SoLR receive

the list of Energised sites

List 1 & 2 E Energised

D – De-energised

List 3New Connections

MWDB receive a list of New Connections

MO Receives all De-energised

non NPAs

Complete the De-energised non NPA by

Day 19

Cancel non NPA service orders

outstanding after day 19.

MO Receives all NPA Service

Orders

MO cancels NPA Service Orders as soon as possible

NPA Re-energisation

carried out within the defined SLA

Non NPA Re-energisation

carried out within the defined SLA

Sites Energised

Service Orders

Cancelled

New Connection

Customers decide on new

connectionNO

YES

New Connections

cancelled

ISC pass Meter work details to

MRSO

MRSO forwards a list of Meter Works Service Orders to Meter Operators

Meter WorkDetails

MO cancel the meter works

Service Orders

ISC pass MRSO a list of pending CoS registrations (to the Defaulting Supplier)

List 4Pending CoSTo the D. S.

(excludes Reconnections)

MRSO forward all registrations of

energised sites to the Defaulting Supplier

MRSO write to these customers

MRSO contact the Customer to see if they should proceed with the

New Connection

MRSO send MWDB and MO

a list of New Connections

List 2 D De-energised

ISC forward the De-energised sites to MRSO

MRSO forward the De-energised sites to the Defaulting

Supplier

The Defaulting Supplier issues 021

for De-energised sites on Day 1 Excludes

Reconnections.

021De-registration

Request



Follow standard de-registration process MPD21

122De-registrationConfirmation

De-registration Completed

Complete New Connections

by Day 19

NOTEMarket rules dictate that de-registrations cannot issue historically

The Defaulting Supplier cancels it’s pending CoS

MPD 3

011 Cancel

CoS

111 Registration Cancelled

Pending CoS Cancelled

MRSO Inform the Defaulting

Supplier of the CoS cancellation

MRSO Inform the customers of the CoS cancellation

Meter Works Status

Created

Scheduled

FINI

MO update the records

Complete Meter Works. Any Meter Works that

cannot be completed by Day 19 are cancelled

MO receive a list of New

Connections



SoLR Working Practice 17Customer with SoLR and/or Alternate Supplier within 10 months of the Direction Date

PRESENT < PREVIOUS

CE

RS

oL

RM

RS

OA

lter

nat

e S

up

plie

rD

ata

Co

llect

or

Cu

sto

mer

Customer Disputes

Read

Periodic Actual Read

Customer disputes a

read

SoLR sends a 208 MM to

MRSO

MRSO review the Work Item

MRSO identify the reading as an SoLR read

Actual Read loaded into

CMS

Work Item outsorted to

MRSO

Customer disputes a

read

208 Replacement

Reading

NO

YESReading > 10 months

Adjusted but not passed to the SoLR

for cost recovery

Normal processes

apply

SoLR Reading is readjusted and passed back to

the SoLR

SoLR Reading

Corrections

Readings processed as normal

Contact the Customer to

determine if a refund is due

Refund the Customer

Collate the SoLR costs

Recover the SoLR costs

Readings processed as normal

Customer provides proof

of payment

Proof provided

No refund given

NO

Contact the Customer to

determine if a refund is due

Refund the Customer

Collate the SoLR costs

YES

How does MRSO identify an SoLR reading?

How does the Alternate Supplier or SoLR identify an SoLR reading?



for SoLR only

LARGE DEBITS

MR

SO

So

LR

CE

RC

us

tom

er

Collate the cost of the

Large Debits

MRSO review the Large

Debit email

Negotiate a refund with

the Customer

Customer Refunded

Customer provides evidence

of tariffs to be applied

Email sent to MRSO

Customer Disputes

Read

Customer disputes a

read

Large Debit details are

emailed to MRSO

Refund the Customer

MRSO advise the SoLR of the revised replacement start

read

Reading > 10 months

NO

YES

Normal procedure for

complaints

Recover the Large Debit

costs



Issues1. How does the SoLR and Alternate

Suppliers recover SoLR costs2. A customer cannot query an SoLR

reading 10 months after the SoLR Direction date

3. How does the SoLR / Alternate Supplier identify SoLR readings


Action 367: MPRN/Name & Address Web Service

• Investigated using existing web service for this purpose.

• Finding: a new web service is required. Reasons: – Existing web service is not designed for

CoS volume– Modification to information content

required• RMDS will develop a DR for a new web

service


Release Planning - Outstanding MCRs

MCR Number MCR Description

MCR 0033 Sending 306 for all NQH De-energisations

MCR 0034 Sending 307 for all NQH Re-energisations

MCR 0060 New Message to contain customer details on conversion from NQH to QH 1.1

MCR 0062 New rules for MPD 1 - CoS

MCR 0069 Irish language character set

MCR 0078 Add Validation to use of Registered Company Number

MCR 0081 Suppliers Extranet shows Non billable devices where installed

MCR 0087 Exchanged Meter Ref amendment to provide only for like for like exchanges

MCR 0126 Rejection of change of usage requests DG5 to 1 or 2 where MIC is greater than 30 v1.0

MCR 0127 Decouple Connection Agreement and CoS where no COLE

MCR 0130 Extra validation check required at creation of 306 and 307 messages v2.0

MCR 0152 Vulnerable Customers - Phase 3

MCR 0154 Versioning of 341 message

MCR 0157 Proposal to add Acceptance / Completion / Cancellation message to Meter Works Design

Completing Design

Completing Design

For TUoS

New market rule

Irish Language Act

Reduce residual CA on CoS issue

Completing Design

Better mkt function

Speed up response

Automation

Better mkt function

Better mkt function

Better mkt function

Automation + better function

(Impose 20 day time limit on replacement of CoS reads)


Release Planning - Outstanding MCRs

MCR Number MCR DescriptionMCR Number MCR DescriptionMCR Number MCR DescriptionMCR Number MCR Description

MCR Number MCR Description

MCR 0161 Increasing the threshold for connection agreements in CoS process

MCR 0162 SoLR process

MCR 0163 Increase in tolerance levels for NQH Meter Reading Validation


Next Steps

• Proposed Diary dates for IGG meetings in 2008: – 30.10.2008– 11.12.2008– 22.01.2009

– Proposed dates are on Calendar of Events on RMDS website


Next Steps

• Propose to continue with conference call every two weeks:

02.10.0816.10.08

• Call details have new contingency PIN No:– Number: 01-6647602 PIN : 77640 – Contingency number remains: 01-6647777 New PIN:

80490


Thank You